IT Outsourcing - Running an Outsourcing Initiative from Pluralsight

In this course, you will learn to identify the common issues that arise in an IT outsourcing project, and you will be presented with tips and tricks necessary to mitigate these threats to your IT outsourcing project.

Running an outsourcing project presents the project manager with some unique challenges in the areas of culture and team dynamics. In this course, IT Outsourcing - Running an Outsourcing Initiative, you'll learn the pitfalls of managing an outsourcing initiative, and will be presented with tips and tricks you can apply to avoid them. First, you’ll explore ways to create a shared sense of responsibility and how to overcome cultural challenges when working with a foreign team. Next, you’ll examine some of the problems inherent in an outsourced project. Finally, you’ll learn how to tackle the challenge of working with a distributed team, including dealing with time differences, productivity expectations, and communication issues. By the end of this course, you’ll be able to identify common issues that arise when running an outsourcing initiative, and you’ll understand how to mitigate these threats to your outsourcing project.

What's inside

Syllabus

Course Overview

Creating a Shared Sense of Responsibility

Dealing with Cultural Differences

Dealing with Common Issues in Cross-organizational Teams

Working with Distributed Teams

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Taught by Tommy van Schaik, a recognized expert in the field of IT outsourcing

Explores common pitfalls of managing an outsourcing initiative

Teaches tips and tricks to overcome cultural challenges in cross-organisational teams

Provides guidance on managing distributed teams, addressing issues such as time differences and communication challenges

Examines the unique challenges of working with foreign teams

Teaches strategies for creating a shared sense of responsibility in outsourcing initiatives

Career center

Learners who complete IT Outsourcing - Running an Outsourcing Initiative will develop knowledge and skills that may be useful to these careers:

Outsourcing Manager

In your role as an Outsourcing Manager, you will be responsible for managing outsourcing relationships and ensuring the successful delivery of outsourced services. This course can be highly valuable as it provides you with a comprehensive understanding of the outsourcing lifecycle, from vendor selection to contract negotiation and performance management. You will learn strategies for optimizing outsourcing outcomes, managing stakeholder expectations, and mitigating risks, enabling you to effectively manage outsourcing relationships and achieve desired business outcomes.

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Chief Technology Officer (CTO)

In your role as a Chief Technology Officer (CTO), you will lead and manage an organization's technology strategy and operations, including outsourcing initiatives. This course can be highly valuable as it provides you with a comprehensive understanding of the technical and operational aspects of IT outsourcing. You will gain insights into the decision-making process, risk management, and vendor management, enabling you to make informed decisions and effectively lead your team in successful outsourcing initiatives.

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IT Project Manager

In your role as an IT Project Manager, you will be responsible for planning, executing, and closing IT projects. This course can be highly beneficial as it provides you with a comprehensive understanding of the common challenges that arise in IT outsourcing projects and equips you with practical techniques to address them. You will gain valuable insights into creating a shared sense of responsibility, dealing with cultural differences, and managing cross-organizational teams, all of which are crucial skills for successful IT project management.

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Chief Information Officer (CIO)

As a Chief Information Officer (CIO), you will lead and manage an organization's IT strategy and operations, including outsourcing initiatives. This course can be highly valuable as it provides you with a comprehensive understanding of the strategic and operational aspects of IT outsourcing. You will gain insights into the decision-making process, risk management, and vendor management, enabling you to make informed decisions and effectively lead your team in successful outsourcing initiatives.

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IT Director

As an IT Director, you will lead and manage an organization's IT department, including IT outsourcing initiatives. This course can be highly beneficial as it provides you with a strategic perspective on IT outsourcing. You will gain insights into the decision-making process, risk management, and vendor management, enabling you to make informed decisions and effectively lead your team in successful outsourcing initiatives.

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Vendor Manager

In your role as a Vendor Manager, you will be responsible for managing relationships with outsourcing vendors and ensuring the successful delivery of outsourced services. This course can be highly beneficial as it provides you with a deep understanding of vendor management practices and strategies. You will learn how to build and maintain strong relationships with vendors, monitor performance, and manage risks, enabling you to effectively manage outsourcing relationships and achieve desired business outcomes.

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IT Consultant

As an IT Consultant, you will advise clients on IT-related matters, including IT outsourcing. This course can be valuable as it provides you with a deep understanding of the challenges and opportunities associated with IT outsourcing. It will help you develop strategies for successful outsourcing initiatives, enabling you to provide informed advice to clients and assist them in achieving their business objectives through effective IT outsourcing.

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IT Risk Manager

In your role as an IT Risk Manager, you will identify, assess, and mitigate risks associated with an organization's IT systems and processes. This course can be useful as it provides you with a comprehensive understanding of the risks and challenges involved in IT outsourcing. You will gain valuable insights into managing these risks effectively, ensuring business continuity and minimizing the impact of potential disruptions to IT operations.

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IT Service Manager

As an IT Service Manager, you will be responsible for managing the delivery of IT services to an organization's users. This course can be useful as it provides you with a comprehensive understanding of the challenges and opportunities associated with outsourcing IT services. You will learn how to manage service level agreements, ensure service quality, and build effective relationships with outsourcing vendors, enabling you to deliver reliable and efficient IT services to users.

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Information Technology Manager

As an Information Technology Manager, you will oversee the planning, implementation, and maintenance of an organization's IT systems. This course can be useful as it provides you with essential tips and tricks to avoid pitfalls when running an IT outsourcing initiative, helping you to effectively manage and mitigate risks associated with outsourcing IT projects. It will also equip you with strategies for overcoming cultural challenges when working with foreign teams and managing distributed teams, which are common in the IT industry.

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IT Architect

In your role as an IT Architect, you will design and develop the architecture for an organization's IT systems. This course can be useful as it provides you with insights into the challenges and opportunities associated with outsourcing IT infrastructure and services. You will learn strategies for designing and implementing outsourcing solutions that meet the organization's technical and business requirements, ensuring the scalability, reliability, and efficiency of IT systems.

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IT Security Analyst

As an IT Security Analyst, you will be responsible for protecting an organization's IT systems and data from cyber threats. This course can be useful as it provides you with an understanding of the security risks associated with IT outsourcing. You will learn strategies for assessing and mitigating these risks, enabling you to develop and implement effective security measures to safeguard sensitive information and maintain the integrity of IT systems.

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Procurement Manager

As a Procurement Manager, you will be responsible for acquiring goods and services for an organization, including IT outsourcing services. This course can be useful as it provides you with insights into the procurement process and strategies for evaluating and selecting outsourcing vendors. You will learn how to develop sourcing strategies, negotiate contracts, and manage supplier relationships, enabling you to procure cost-effective and high-quality IT outsourcing services that meet the organization's needs.

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IT Business Analyst

As an IT Business Analyst, you will analyze business needs and design IT solutions to meet those needs. This course can be useful as it provides you with a foundation in understanding the business drivers behind IT outsourcing. You will learn how to assess the feasibility and potential benefits of outsourcing, enabling you to make informed recommendations and develop effective IT solutions that align with business objectives.

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IT Auditor

In your role as an IT Auditor, you will evaluate the effectiveness and efficiency of an organization's IT systems and processes. This course can be useful as it provides you with insights into the potential risks and challenges associated with IT outsourcing. By understanding these risks, you will be better equipped to assess and mitigate them, ensuring the integrity and security of IT systems and data.

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IT Outsourcing - Running an Outsourcing Initiative

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