OpenCourser brand icon
Sign in
We may earn an affiliate commission when you visit our partners.
Pluralsight logo

IT Professional Fundamentals

Software Troubleshooting

Daniel Lachance

IT technicians must be proficient not only in hardware troubleshooting, but they must also be able to solve software related problems. This course will teach you approach software issues using a structured approach that minimizes downtime.

Read more

IT technicians must be proficient not only in hardware troubleshooting, but they must also be able to solve software related problems. This course will teach you approach software issues using a structured approach that minimizes downtime.

The complexity and diversity of modern operating systems, software components, and apps means a higher probability of problems arising with software. In this course, IT Professional Fundamentals: Software Troubleshooting, you’ll learn to identify and quickly resolve software and security related issues. First, you’ll explore how to resolve problems related to the Microsoft Windows operating system. Next, you’ll discover how to resolve problems related to mobile device software. Finally, you’ll learn how to deal with common security problems and mitigate malware infections. When you’re finished with this course, you’ll have the skills and knowledge of software troubleshooting needed to quickly resolve software-related problems when they arise.

Enroll now

Here's a deal for you

We found an offer that may be relevant to this course.
Save money when you learn. All coupon codes, vouchers, and discounts are applied automatically unless otherwise noted.
Valid for a limited time only
Future-proof your career
Access O'Reilly books, live events, courses, and more. Save with an annual subscription.
Take
15%
off

What's inside

Syllabus

Course Overview
Solving Microsoft Windows OS Issues
Solving Mobile Device Software Issues
Mitigating Malware
Read more

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores software troubleshooting issues, a skill that IT professionals need to minimize downtime
Emphasizes structured approaches to solving software issues, providing a framework for effective troubleshooting
Covers troubleshooting for Microsoft Windows operating systems, a key topic for IT professionals
Includes mobile device software troubleshooting, enhancing the course's relevance to IT professionals working with mobile devices
Provides strategies for mitigating malware infections, addressing an essential security concern for IT professionals

Save this course

Save IT Professional Fundamentals: Software Troubleshooting to your list so you can find it easily later:
Save

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in IT Professional Fundamentals: Software Troubleshooting with these activities:
Organize and Review Course Materials
Improve your retention and understanding by regularly reviewing and organizing your notes, assignments, quizzes, and exams.
Show steps
  • Gather all course materials into a single location.
  • Create a system for organizing and categorizing materials.
  • Review materials regularly, focusing on key concepts and problem-solving techniques.
Review Windows Operating System Basics
Reinforce your understanding of Windows operating systems to prepare for the course content.
Browse courses on Microsoft Windows
Show steps
  • Read Microsoft's official documentation on Windows OS.
  • Practice navigating the Windows file system.
  • Experiment with different Windows tools and utilities.
Join a Study Group for Windows OS Troubleshooting
Strengthen your understanding and problem-solving abilities by actively engaging in discussions and sharing knowledge with peers.
Show steps
  • Identify or form a study group with classmates.
  • Set regular meeting times and a study schedule.
  • Discuss course materials, practice troubleshooting scenarios, and share tips.
Ten other activities
Expand to see all activities and additional details
Show all 13 activities
Follow a tutorial on software troubleshooting
Following a tutorial can help you learn about different software troubleshooting techniques and how to apply them in practice.
Browse courses on Software Troubleshooting
Show steps
  • Find a tutorial on software troubleshooting online or in a book.
  • Follow the steps in the tutorial carefully.
  • Try out the techniques you learn on your own computer.
Practice solving software troubleshooting problems
Solving practice problems can help you develop your problem-solving skills and improve your understanding of software troubleshooting techniques.
Browse courses on Software Troubleshooting
Show steps
  • Find a set of practice problems online or in a textbook.
  • Work through the problems, step-by-step.
  • Check your answers against the provided solutions.
Participate in a study group or discussion forum on software troubleshooting
Participating in a study group or discussion forum can help you connect with other students and learn from their experiences.
Browse courses on Software Troubleshooting
Show steps
  • Find a study group or discussion forum online or in your local community.
  • Participate in the group's discussions.
  • Ask questions and share your own experiences.
Follow Tutorials on Mobile App Security
Enhance your knowledge of mobile app security by seeking out and following comprehensive tutorials on best practices and threat mitigation.
Browse courses on Mobile App Security
Show steps
  • Identify reputable sources for mobile app security tutorials.
  • Select tutorials that align with your learning objectives.
  • Follow the tutorials, taking notes and practicing the techniques.
Troubleshoot Virtual Machine Issues
Enhance your ability to troubleshoot and resolve common issues with virtual machines by practicing in a simulated environment.
Browse courses on Virtual Machines
Show steps
  • Set up a virtual machine environment.
  • Create a list of common virtual machine issues.
  • Troubleshoot and resolve each issue on the list.
Mentor a junior student or colleague on software troubleshooting
Mentoring others can help you solidify your understanding of software troubleshooting and develop your leadership skills.
Browse courses on Software Troubleshooting
Show steps
  • Find a junior student or colleague who is interested in learning about software troubleshooting.
  • Set up regular meetings to work with them.
  • Provide them with guidance and support.
Write a blog post or article on software troubleshooting
Writing a blog post or article can help you solidify your understanding of software troubleshooting and share your knowledge with others.
Browse courses on Software Troubleshooting
Show steps
  • Choose a topic for your blog post or article.
  • Research your topic thoroughly.
  • Write a draft of your blog post or article.
  • Edit and proofread your work.
  • Publish your blog post or article online.
Attend a Workshop on Security Incident Response
Gain practical experience in handling security incidents by participating in a workshop that simulates real-world scenarios.
Browse courses on Security Incident Response
Show steps
  • Research and identify relevant workshops.
  • Register and attend the workshop.
  • Actively participate in simulations and discussions.
  • Network with experts and peers.
Create a Troubleshooting Guide for Mobile Devices
Solidify your understanding of troubleshooting mobile devices by creating a comprehensive guide that covers common issues and solutions.
Browse courses on Mobile Device Troubleshooting
Show steps
  • Research common mobile device issues.
  • Identify effective troubleshooting techniques.
  • Write a step-by-step guide covering various issues and solutions.
  • Format and present your guide in a clear and accessible manner.
Participate in a Cybersecurity Capture the Flag Event
Test and refine your security troubleshooting skills by participating in a competitive environment that simulates real-world security challenges.
Browse courses on Competition
Show steps
  • Find and register for a Cybersecurity Capture the Flag event.
  • Prepare by reviewing security concepts and practicing troubleshooting techniques.
  • Participate in the event, collaborating with teammates to solve challenges.
  • Analyze your performance and identify areas for improvement.

Career center

Learners who complete IT Professional Fundamentals: Software Troubleshooting will develop knowledge and skills that may be useful to these careers:
IT Support Specialist
IT Support Specialists are responsible for providing technical assistance to users. They may work in a variety of settings, including help desks, call centers, and corporate offices. This course can help IT Support Specialists develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help IT Support Specialists to quickly and effectively resolve software-related problems, which can help to improve customer satisfaction and productivity.
See salaries and explore the career path for IT Support Specialist
Computer Systems Analyst
Computer Systems Analysts are responsible for designing, implementing, and maintaining computer systems. They may also be involved in developing software applications. This course can help Computer Systems Analysts develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Computer Systems Analysts to quickly and effectively resolve software-related problems, which can help to ensure that computer systems are running smoothly and efficiently.
See salaries and explore the career path for Computer Systems Analyst
Software Developer
Software Developers are responsible for designing, developing, and testing software applications. They may also be involved in maintaining and updating existing software. This course can help Software Developers develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Software Developers to quickly and effectively resolve software-related problems, which can help to ensure that software applications are running smoothly and efficiently.
See salaries and explore the career path for Software Developer
Information Security Analyst
Information Security Analysts are responsible for protecting computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction. They may also be involved in developing and implementing security policies and procedures. This course can help Information Security Analysts develop the skills needed to mitigate malware, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Information Security Analysts to quickly and effectively mitigate malware infections, which can help to protect computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction.
See salaries and explore the career path for Information Security Analyst
Network Administrator
Network Administrators are responsible for designing, implementing, and maintaining computer networks. They may also be involved in managing network security. This course can help Network Administrators develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Network Administrators to quickly and effectively resolve software-related problems, which can help to ensure that computer networks are running smoothly and efficiently.
See salaries and explore the career path for Network Administrator
Database Administrator
Database Administrators are responsible for designing, implementing, and maintaining databases. They may also be involved in managing database security. This course can help Database Administrators develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Database Administrators to quickly and effectively resolve software-related problems, which can help to ensure that databases are running smoothly and efficiently.
See salaries and explore the career path for Database Administrator
Web Developer
Web Developers are responsible for designing, developing, and maintaining websites. They may also be involved in developing web applications. This course can help Web Developers develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Web Developers to quickly and effectively resolve software-related problems, which can help to ensure that websites and web applications are running smoothly and efficiently.
See salaries and explore the career path for Web Developer
IT Manager
IT Managers are responsible for planning, directing, and coordinating the activities of an organization's IT department. They may also be involved in developing and implementing IT policies and procedures. This course can help IT Managers develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help IT Managers to quickly and effectively resolve software-related problems, which can help to ensure that the organization's IT systems are running smoothly and efficiently.
See salaries and explore the career path for IT Manager
IT Auditor
IT Auditors are responsible for evaluating an organization's IT systems and controls to ensure that they are operating in accordance with established policies and procedures. They may also be involved in developing and implementing IT audit programs. This course can help IT Auditors develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help IT Auditors to quickly and effectively resolve software-related problems, which can help to ensure that the organization's IT systems are operating in accordance with established policies and procedures.
See salaries and explore the career path for IT Auditor
IT Consultant
IT Consultants are responsible for providing advice and guidance to organizations on the use of IT. They may also be involved in developing and implementing IT solutions. This course can help IT Consultants develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help IT Consultants to quickly and effectively resolve software-related problems, which can help to ensure that the organization's IT systems are running smoothly and efficiently.
See salaries and explore the career path for IT Consultant
Help Desk Technician
Help Desk Technicians are responsible for providing technical assistance to users. They may work in a variety of settings, including call centers, corporate offices, and retail stores. This course can help Help Desk Technicians develop the skills needed to troubleshoot software issues, which is a common task in this role. The course covers topics such as resolving problems related to the Microsoft Windows operating system, solving mobile device software issues, and mitigating malware. These skills can help Help Desk Technicians to quickly and effectively resolve software-related problems, which can help to improve customer satisfaction and productivity.
See salaries and explore the career path for Help Desk Technician
Data Analyst
Data Analysts are responsible for collecting, analyzing, and interpreting data to identify trends and patterns. They may also be involved in developing and implementing data-driven solutions. This course may be useful for Data Analysts who need to troubleshoot software issues related to data analysis tools or software.
See salaries and explore the career path for Data Analyst
Quality Assurance Analyst
Quality Assurance Analysts are responsible for testing software to ensure that it meets the required standards. They may also be involved in developing and implementing quality assurance processes. This course may be useful for Quality Assurance Analysts who need to troubleshoot software issues related to software testing tools or software.
See salaries and explore the career path for Quality Assurance Analyst
Business Analyst
Business Analysts are responsible for analyzing business needs and developing solutions to meet those needs. They may also be involved in developing and implementing business processes. This course may be useful for Business Analysts who need to troubleshoot software issues related to business analysis tools or software.
See salaries and explore the career path for Business Analyst
Project Manager
Project Managers are responsible for planning, organizing, and executing projects. They may also be involved in managing project teams and budgets. This course may be useful for Project Managers who need to troubleshoot software issues related to project management tools or software.
See salaries and explore the career path for Project Manager

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in IT Professional Fundamentals: Software Troubleshooting.
Cover image
The Practice of System and Network Administration
Save
Comprehensive guide to system and network administration, and it includes a chapter on troubleshooting software problems. This book is written for experienced system administrators, but it can also be useful for beginners.
The Practice of System and Network Administration
Paperback
Check
The Practice of System and Network Administration
Kindle Edition
Check
Cover image
Computer Basics Absolute Beginner's Guide, Windows...
Save
Practical guide to troubleshooting Windows-related problems, and it can be useful for both beginners and experienced users.
Computer Basics Absolute Beginner's Guide, Windows...
Paperback
Check
Computer Basics Absolute Beginner's Guide, Windows...
Kindle Edition
Check
Cover image
Windows 7 Annoyances
Save
Comprehensive guide to troubleshooting Microsoft Windows-related problems, and it can be useful for both beginners and experienced users.
Windows 7 Annoyances: Tips, Secrets, and Solutions
Paperback
$
Windows 7 Annoyances: Tips, Secrets, and Solutions
Kindle Edition
$
Cover image
Industrial Network Security
Save
Comprehensive guide to mitigating malware-related issues, and it can be useful for both beginners and experienced users.
Industrial Network Security
Paperback
Check
Industrial Network Security
Kindle Edition
Check
Cover image
Synthetic Media, Deepfakes, and Cyber Deception
Save
Comprehensive guide to malware forensics, and it can be useful for both beginners and experienced users.
Synthetic Media, Deepfakes, and Cyber Deception
Paperback
Check
Synthetic Media, Deepfakes, and Cyber Deception
Kindle Edition
Check
Cover image
Digital Forensics, Investigation, and Response
Save
Comprehensive guide to computer forensics and cyber crime, and it includes a chapter on malware forensics.
Digital Forensics, Investigation, and Response
Paperback
$$$
Digital Forensics, Investigation, and Response
Kindle Edition
$$$
Windows Internals, Part 1
Save
Comprehensive guide to the internals of the Windows operating system, and it can be useful for both beginners and experienced users.
Windows Internals, Part 1
Paperback
Check
Windows Internals, Part 1
Kindle Edition
Check
Cover image
Microsoft Azure Infrastructure Services for...
Save
Comprehensive guide to mastering Windows Server 2019, and it includes a chapter on troubleshooting software problems.
Microsoft Azure Infrastructure Services for...
Paperback
Check
Microsoft Azure Infrastructure Services for...
Kindle Edition
Check

Share

Help others find this course page by sharing it with your friends and followers:
Facebook
LinkedIn
Reddit
X
Link
Email

Similar courses

Here are nine courses similar to IT Professional Fundamentals: Software Troubleshooting.
Technical Diagnostics and Troubleshooting Techniques
Most relevant
Troubleshooting Microsoft Teams: Voice Issues
Most relevant
Windows 11 Troubleshooting: Using Microsoft Sysinternals
Most relevant
Using Generative AI to Troubleshoot Linux
Most relevant
Using Generative AI to Troubleshoot Microsoft Windows
Most relevant
Network Troubleshooting and Tools
Most relevant
CompTIA Cloud+: Troubleshooting
Most relevant
CompTIA Linux+: Troubleshooting
Most relevant
CompTIA Cloud+: Troubleshooting
Most relevant
Course image
Time
97 hours
Level
Introductory
Via
Pluralsight
Instructor
Daniel Lachance
Language
English
Good to know
Explores software troubleshooting issues, a skill that IT professionals need to minimize downtime
Emphasizes structured approaches to solving software issues, providing a framework for effective troubleshooting
Covers troubleshooting for Microsoft Windows operating systems, a key topic for IT professionals
Includes mobile device software troubleshooting, enhancing the course's relevance to IT professionals working with mobile devices
Provides strategies for mitigating malware infections, addressing an essential security concern for IT professionals
Share and help others discover this course.
Facebook LinkedIn X Reddit Link Email
Don't miss out
Enroll today to gain access to this course
Enroll in this course
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2024 OpenCourser