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Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations.

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Rating 4.8 based on 83 ratings
Length 5 weeks
Starts Jun 28 (31 weeks ago)
Cost $39
From IBM, Knowledge Accelerators via Coursera
Instructors IBM Training and Skills, Keith Gibson
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Personal Development Information Technology Support And Operations

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What people are saying

customer service

it is really good course This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

Great Course for customer service executives and even best for the one who is about to start serving customer :-) I am very satisfied with the program.

This was a solid course that covered a lot of essential information for any customer service specialist.

I would recommend it for people new to customer service but should be very easy if you already have experience.

It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement.

I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally.

It was a very informative course very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry Very resourceful in my current job role as a customer service executive.

A basic course targeted for all customer-facing roles including customer service.

It has all the foundational skills that a customer service representative needs.

Even the most well trained Customer Service Professional can learn something new!

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very good course

Very good course.

This has been a very good course.

I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field.

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recommend this course

Even if you are not thinking or already in support industry.i would definitely recommend this course especially if you want to know more about customer problem solving.

I truly recommend this course to all who want to improve soft skills and communication skills!

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very helpful

They were very helpful by going in-depth of topics.

Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.

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communication skills

This professional certificate taught me not only the communication skills of a good call center agent, but also process managing and problem resolution skills, that are essential in many areas, like in decision making and leading people.

I recomend this certificate to everyone who want to develop important communication skills allied with a strong analytical formation!

Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Office Help $24k

Supervisor Kitchen help $34k

Assistant Help Desk $41k

IT Help Desk 3 $50k

Help Desk Representative Consultant $52k

Assistant Badge administrator $56k

Help Center Technician $59k

Help Desk Support Specialist 4 $66k

Help Desk Support for Dell $66k

User Help Analyst $70k

Technology Help Desk $72k

I.T Help Desk $79k

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Rating 4.8 based on 83 ratings
Length 5 weeks
Starts Jun 28 (31 weeks ago)
Cost $39
From IBM, Knowledge Accelerators via Coursera
Instructors IBM Training and Skills, Keith Gibson
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Personal Development Information Technology Support And Operations

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