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Hospital Operations

Improving Patient Experience

John Rasa, Georgie Lowe, and Sandeep Reddy

Topics Covered

  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues
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Fundamentals of Health Care Improvement, 4th Edition
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Focuses on patient experience in primary care settings and provides evidence-based strategies for improving quality of care and patient satisfaction. It valuable resource for primary care providers and administrators.
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Leadership for Health Professionals
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The Innovator's Prescription: A Disruptive Solution...
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The Well-managed Healthcare Organization
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Health Care Information Systems
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Provides an overview of health care information systems and their role in healthcare administration.
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Essentials of Health Care Marketing
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Health Care Law and Ethics
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Provides a comprehensive overview of the legal and ethical issues that arise in healthcare administration.
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Management of Healthcare Organizations
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Provides an overview of the principles and practices of human resource management in healthcare organizations.
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Introduction to Quality and Safety Education for...
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Provides a comprehensive overview of patient safety and quality in healthcare.
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Time
6 hours
Via
FutureLearn
Institution
Deakin University
Instructors
John Rasa
Georgie Lowe
Sandeep Reddy
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