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Hospital Operations

Improving Patient Experience

John Rasa, Georgie Lowe, and Sandeep Reddy

Topics Covered

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Topics Covered

  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues
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Time
6 hours
Via
FutureLearn
Institution
Deakin University
Instructors
John Rasa
Georgie Lowe
Sandeep Reddy
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