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Alice Hon, Ph.D.
In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.
You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).
Note that this course is priced at USD $278.
Register for this course and see more details by visiting:
OpenCourser.com/course/djpjk6/managing
What's inside
Learning objectives
- Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
- Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
- Evaluate the impacts and factors that affect the development of organizational culture
- Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
- Analyze and evaluate hr research journals to identify applicable methodologies
- Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
- Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.
- Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
- Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
- Evaluate the impacts and factors that affect the development of organizational culture
- Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
- Analyze and evaluate hr research journals to identify applicable methodologies
- Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
- Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.
Syllabus
Week 7: Employment Opportunities and Managing Employment Turnover Amid COVID-19
Discuss key trends in human resource management in the hospitality and tourism industry in the context of COVID-19, examine the current global outlook, understand the role of HR, learn about the potential strategies and their impacts on HR challenges, and gain an insight into Servant Leadership and its application.
Read more
Syllabus
Week 7: Employment Opportunities and Managing Employment Turnover Amid COVID-19
Discuss key trends in human resource management in the hospitality and tourism industry in the context of COVID-19, examine the current global outlook, understand the role of HR, learn about the potential strategies and their impacts on HR challenges, and gain an insight into Servant Leadership and its application.
Read more
Week 1: Human Resources StaffingAddress recruitment and selection strategies in human resource management
Week 2: Organizational Culture Analyze organizational culture and its impacts on human capital
Week 3: Leadership and DiversityEvaluate and discuss the importance of leadership to organizations
Week 4: Week 1 - 3 RecapKnowledge Check for previous weeks
Week 5: Equal Employment Opportunities and Managing Employee Turnover Define the meaning of equal employment opportunities; identify legal dimensions of fairness and equal opportunities, ethical and CSR dimensions of fairness and equal opportunities; analyze employee turnover and how to manage it
Week 6: International Human Resources Management in HospitalityIdentify the components and drivers of international human resource management, define the essential role of expatriate workers in hospitality companies, and discuss the cultural diversity in an international organization
Week 8: Week 5 - 7 RecapKnowledge Check for previous weeks
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Specializes in a topic highly applicable to the hospitality industry
Taught by a PhD in the field who has extensive experience in the hospitality industry, providing learners with access to insider knowledge
Develops foundational knowledge and skills for managing human capital in the hotel and tourism industry, suitable for learners of all experience levels
Covers a wide range of relevant topics, including human resource staffing, organizational culture, leadership, employee motivation, equal employment opportunities, international HR management, and managing employment turnover in the context of COVID-19
Requires access to specialized HR research journals, which may be unavailable to all learners
Provides insights into the impact of social, economic, and cultural factors on HR management, which may be less relevant for learners focused on purely operational aspects of HR
Save this course
Save Managing Human Resources in the Hospitality and Tourism Industry to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Managing Human Resources in the Hospitality and Tourism Industry with these
activities:
Learn About Servant Leadership
Show steps
Boost your leadership skills by exploring the principles and practices of servant leadership, particularly relevant in the hospitality and tourism sectors.
Browse courses on
Servant Leadership
Show steps
-
Watch online tutorials or read articles about servant leadership.
-
Reflect on your own leadership style and identify areas for improvement.
-
Practice servant leadership principles in your personal and professional life.
Analyze Employee Turnover
Show steps
Get hands-on practice investigating the causes and impact of employee turnover within the hotel and tourism sectors.
Browse courses on
Employee Turnover
Show steps
-
Collect data on employee turnover rates from various sources (e.g., HR records, industry reports).
-
Analyze the data to identify patterns and trends in turnover.
-
Develop strategies to reduce employee turnover.
Design an HR Training Program
Show steps
Develop a comprehensive training program to enhance HR skills and knowledge within the context of the hospitality and tourism industry.
Browse courses on
Employee Development
Show steps
-
Identify training needs through job analysis and industry research.
-
Develop learning objectives and training content.
-
Choose appropriate training methods (e.g., workshops, online courses).
-
Pilot the training program and collect feedback.
Two other activities
Expand to see all activities and additional details
Show all five activities
Contribute to OpenHR
Show steps
Get involved in the OpenHR community to contribute to the development of open-source HR tools and resources.
Browse courses on
Human Resource Management
Show steps
-
Visit the OpenHR website and explore its projects.
-
Identify an area where you can contribute your skills.
-
Join the OpenHR community and start contributing.
Develop a Business Plan for a Hospitality Business
Show steps
Gain practical experience in developing a comprehensive business plan for a hospitality venture, considering human capital aspects.
Browse courses on
Business Planning
Show steps
-
Identify a target market and develop a unique value proposition.
-
Conduct market research and analyze the competitive landscape.
-
Develop a detailed operating plan, including HR strategies.
Learn About Servant Leadership
Show steps
Boost your leadership skills by exploring the principles and practices of servant leadership, particularly relevant in the hospitality and tourism sectors.
Browse courses on
Servant Leadership
Show steps
Show steps
Show steps
- Watch online tutorials or read articles about servant leadership.
- Reflect on your own leadership style and identify areas for improvement.
- Practice servant leadership principles in your personal and professional life.
Analyze Employee Turnover
Show steps
Get hands-on practice investigating the causes and impact of employee turnover within the hotel and tourism sectors.
Browse courses on
Employee Turnover
Show steps
Show steps
Show steps
- Collect data on employee turnover rates from various sources (e.g., HR records, industry reports).
- Analyze the data to identify patterns and trends in turnover.
- Develop strategies to reduce employee turnover.
Design an HR Training Program
Show steps
Develop a comprehensive training program to enhance HR skills and knowledge within the context of the hospitality and tourism industry.
Browse courses on
Employee Development
Show steps
Show steps
Show steps
- Identify training needs through job analysis and industry research.
- Develop learning objectives and training content.
- Choose appropriate training methods (e.g., workshops, online courses).
- Pilot the training program and collect feedback.
Two other activities
Expand to see all activities and additional details
Show all five activities
Contribute to OpenHR
Show steps
Get involved in the OpenHR community to contribute to the development of open-source HR tools and resources.
Browse courses on
Human Resource Management
Show steps
Show steps
Show steps
- Visit the OpenHR website and explore its projects.
- Identify an area where you can contribute your skills.
- Join the OpenHR community and start contributing.
Develop a Business Plan for a Hospitality Business
Show steps
Gain practical experience in developing a comprehensive business plan for a hospitality venture, considering human capital aspects.
Browse courses on
Business Planning
Show steps
Show steps
Show steps
- Identify a target market and develop a unique value proposition.
- Conduct market research and analyze the competitive landscape.
- Develop a detailed operating plan, including HR strategies.
Career center
Learners who complete Managing Human Resources in the Hospitality and Tourism Industry will develop knowledge and skills
that may be useful to these careers:
Human Resources Manager
Human Resources Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University is an excellent resource for aspiring Human Resources Managers. The course provides a comprehensive overview of the field, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Human Resources Manager, which involves overseeing all aspects of human resources management within an organization.
Human Resources Specialist
Human Resources Specialist
Individuals interested in a career as a Human Resources Specialist will find the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University to be highly beneficial. The course provides a solid foundation in the field, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Human Resources Specialist, which involves providing support to human resources managers and overseeing specific areas of human resources management.
Training and Development Manager
Training and Development Manager
The skills and knowledge gained from the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University can be highly beneficial for individuals interested in a career as a Training and Development Manager. The course provides a solid understanding of human resources management, including topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Training and Development Manager, which involves overseeing employee training and development programs.
Compensation and Benefits Manager
Compensation and Benefits Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University is a valuable resource for individuals interested in a career as a Compensation and Benefits Manager. The course provides a comprehensive overview of human resources management, including topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Compensation and Benefits Manager, which involves overseeing the design and implementation of compensation and benefits programs.
Employee Relations Manager
Employee Relations Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as an Employee Relations Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Employee Relations Manager, which involves managing employee relations and resolving workplace disputes.
Labor Relations Manager
Labor Relations Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University provides a solid foundation for individuals interested in a career as a Labor Relations Manager. The course covers topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Labor Relations Manager, which involves managing labor relations and negotiating with unions.
Recruitment Manager
Recruitment Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Recruitment Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Recruitment Manager, which involves overseeing the recruitment and selection of employees.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as a Diversity and Inclusion Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Diversity and Inclusion Manager, which involves overseeing diversity and inclusion initiatives and ensuring a workplace that is free from discrimination.
Organizational Development Manager
Organizational Development Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as an Organizational Development Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Organizational Development Manager, which involves overseeing organizational development initiatives and improving employee performance.
Hotel Manager
Hotel Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Hotel Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Hotel Manager, which involves overseeing the day-to-day operations of a hotel.
Tourism Manager
Tourism Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Tourism Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Tourism Manager, which involves overseeing the development and promotion of tourism initiatives.
Event Manager
Event Manager
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as an Event Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Event Manager, which involves overseeing the planning and execution of events.
Consultant
Consultant
Individuals interested in a career in consulting may find the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University to be helpful. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Consultant, which involves providing advice and guidance to organizations on a variety of topics, including human resources management.
Professor
Professor
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Professor. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Professor, which involves teaching and conducting research in the field of human resources management.
Lawyer
Lawyer
The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University provides a solid foundation for individuals interested in a career as a Lawyer. This course covers topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover, which are all relevant to the legal field. The course can help individuals develop the skills and knowledge necessary to succeed as a Lawyer, particularly in the areas of employment law and labor relations.
For more career information including salaries, visit:
OpenCourser.com/course/djpjk6/managing
Reading list
We've selected 24 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Managing Human Resources in the Hospitality and Tourism Industry.
This textbook provides a comprehensive foundation in tourism management principles and their applications in the hospitality industry. It covers topics such as strategic planning, marketing, and sustainable tourism.
This classic book provides a framework for understanding and managing organizational culture. It is essential reading for anyone who wants to understand how culture impacts HR management.
Comprehensive overview of managing HR in the hospitality sector. It presents a range of essential concepts and gives practical advice on how to create and implement effective HR strategies. This book is helpful as a reference or for additional reading.
Provides comprehensive coverage of the human resource management practices used in the hospitality industry, including hotel operations, food and beverage services, travel, and event planning. Its contemporary approach, international case studies, and references to academic research would supplement the course well.
Explores the challenges facing HR professionals in the hospitality industry. It provides practical advice on how to overcome these challenges and create a successful HR department.
Save
Presents a research-based approach to managing human resources, offering valuable insights for students and professionals alike.
Offers practical guidance on managing human resources in the tourism and hospitality industry. It addresses various aspects such as recruitment, training, motivation, performance management, and employee relations. The case studies and real-life examples make it highly relevant for practitioners.
Explores the concept of human capital and how organizations can manage it to achieve success.
Provides a comprehensive overview of diversity management in the hospitality industry. It is essential reading for anyone who wants to create a more inclusive and equitable workplace.
Provides a comprehensive overview of contemporary issues in HR management. It valuable resource for anyone who wants to stay up-to-date on the latest trends in HR.
Takes a critical look at human resource management in a global context, providing a valuable perspective for students interested in international human resource management.
Provides a comprehensive overview of leadership and management in the hospitality industry. It valuable resource for anyone in a leadership role.
Save
Shows how to measure the return on investment in HR. It valuable resource for HR professionals who want to demonstrate the value of their work.
Explores the future of HR. It provides insights into the trends that will shape the HR profession in the years to come.
Provides a comprehensive overview of international HR management. It valuable resource for HR professionals who work in a global context.
Serves as a comprehensive resource for understanding human resource management theory and practice, providing a foundation for further study.
Provides practical advice on how to motivate employees in the hospitality industry.
Save
Provides a comprehensive overview of tourism management. It valuable resource for HR professionals who want to understand the tourism industry and its impact on HR strategies.
Explores the factors that motivate employees in the hospitality and tourism industry. It provides practical strategies for managers to enhance employee engagement, satisfaction, and performance.
This practical guide provides step-by-step instructions on implementing effective human resource management practices in the hospitality industry. It covers a wide range of topics, including recruitment, training, performance management, and labor relations.
Provides a comprehensive overview of human resource information systems (HRIS). It covers the technical aspects of HRIS, its applications in HR management, and future trends in the field.
Provides a practical guide to human capital management (HCM). It covers the key concepts, frameworks, and tools for managing human capital as a strategic asset.
Explores contemporary issues and trends in human resource management. It provides insights into the challenges and opportunities faced by HR professionals in today's dynamic business environment.
Explores the future of human resource management and the challenges and opportunities that lie ahead for the profession. It provides insights into how HR can adapt to changing business dynamics and emerging technologies.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/djpjk6/managing
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Effort
6 to 8 hours per week for 8 weeks
Level
Intermediate
Via
edX
Institution
The Hong Kong Polytechnic University
Instructor
Alice Hon, Ph.D.
Session
April 26, 2024
- July 18, 2024
Language
English
Transcripts
English
中文
This course belongs to a
collection
called
International Hospitality Management. It's comprised of four courses:
- Luxury Management
- Innovation and Technology Management in Tourism and Hospitality
- Managing Marketing in the Hospitality and Tourism Industry
- Managing Human Resources in the Hospitality and Tourism Industry (viewing)
Good to know
Specializes in a topic highly applicable to the hospitality industry
Taught by a PhD in the field who has extensive experience in the hospitality industry, providing learners with access to insider knowledge
Develops foundational knowledge and skills for managing human capital in the hotel and tourism industry, suitable for learners of all experience levels
Covers a wide range of relevant topics, including human resource staffing, organizational culture, leadership, employee motivation, equal employment opportunities, international HR management, and managing employment turnover in the context of COVID-19
Requires access to specialized HR research journals, which may be unavailable to all learners
Provides insights into the impact of social, economic, and cultural factors on HR management, which may be less relevant for learners focused on purely operational aspects of HR
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