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Managing Human Resources in the Hospitality and Tourism Industry

In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.

You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).

Note that this course is priced at USD $278.

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What's inside

Learning objectives

Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
Evaluate the impacts and factors that affect the development of organizational culture
Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources

Analyze and evaluate hr research journals to identify applicable methodologies
Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.

Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
Evaluate the impacts and factors that affect the development of organizational culture
Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
Analyze and evaluate hr research journals to identify applicable methodologies
Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.

Syllabus

Week 7: Employment Opportunities and Managing Employment Turnover Amid COVID-19

Discuss key trends in human resource management in the hospitality and tourism industry in the context of COVID-19, examine the current global outlook, understand the role of HR, learn about the potential strategies and their impacts on HR challenges, and gain an insight into Servant Leadership and its application.

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Specializes in a topic highly applicable to the hospitality industry

Taught by a PhD in the field who has extensive experience in the hospitality industry, providing learners with access to insider knowledge

Develops foundational knowledge and skills for managing human capital in the hotel and tourism industry, suitable for learners of all experience levels

Covers a wide range of relevant topics, including human resource staffing, organizational culture, leadership, employee motivation, equal employment opportunities, international HR management, and managing employment turnover in the context of COVID-19

Requires access to specialized HR research journals, which may be unavailable to all learners

Provides insights into the impact of social, economic, and cultural factors on HR management, which may be less relevant for learners focused on purely operational aspects of HR

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Reviews summary

Hr management in hospitality & tourism: an overview

According to learners, this course provides a solid foundation in managing human resources specifically for the hospitality and tourism industry. Many find the content highly relevant to their work and appreciate the timely insights, particularly within the COVID-19 module which is seen as a valuable, up-to-date addition. While praised for being well-structured and covering key topics, some students note that certain sections feel too theoretical and lack sufficient depth or practical examples for real-world application, especially for more experienced professionals. Overall, it's considered a good overview but may require supplemental learning for deeper expertise.

Material is well-organized; some lectures were dry.

"The instructor explained complex topics clearly."

"Content was okay, but some lectures were a bit dry."

"Found the staffing and EEO parts particularly useful. The material was well-organized."

"Content was mostly good, but the delivery could be more engaging."

Valuable for a solid grounding, maybe basic for experts.

"Solid foundation course."

"Decent course for understanding the basics. Might be too simple for seasoned HR managers."

"Okay overview, but lacked depth. Expected more actionable strategies..."

"Provides a good starting point for understanding HR in this sector."

Offers solid foundation; some find it too theoretical.

"Good overview of HR in hospitality... Some parts felt a little theoretical."

"Disappointed. Too academic, not enough real-world application for my role."

"I found some sections lacked practical examples relevant to my job."

"Covers concepts well, but could use more case studies."

Includes current insights on HR challenges during COVID-19.

"The module on COVID-19 impact was particularly timely and insightful."

"Very relevant and up-to-date content, especially the COVID section."

"The COVID-19 module alone was worth the price."

Content is highly applicable to the target industry.

"Excellent course! Very relevant to my work in hotel management."

"Very relevant and up-to-date content... Great for HR professionals in hospitality."

"A comprehensive look at HR unique to our industry."

"Found this course highly applicable to my daily tasks in the hotel industry."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Human Resources in the Hospitality and Tourism Industry with these activities:

Learn About Servant Leadership

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Boost your leadership skills by exploring the principles and practices of servant leadership, particularly relevant in the hospitality and tourism sectors.

Browse courses on Servant Leadership

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Watch online tutorials or read articles about servant leadership.
Reflect on your own leadership style and identify areas for improvement.
Practice servant leadership principles in your personal and professional life.

Analyze Employee Turnover

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Get hands-on practice investigating the causes and impact of employee turnover within the hotel and tourism sectors.

Browse courses on Employee Turnover

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Collect data on employee turnover rates from various sources (e.g., HR records, industry reports).
Analyze the data to identify patterns and trends in turnover.
Develop strategies to reduce employee turnover.

Design an HR Training Program

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Develop a comprehensive training program to enhance HR skills and knowledge within the context of the hospitality and tourism industry.

Browse courses on Employee Development

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Identify training needs through job analysis and industry research.
Develop learning objectives and training content.
Choose appropriate training methods (e.g., workshops, online courses).
Pilot the training program and collect feedback.

Two other activities

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Contribute to OpenHR

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Get involved in the OpenHR community to contribute to the development of open-source HR tools and resources.

Browse courses on Human Resource Management

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Visit the OpenHR website and explore its projects.
Identify an area where you can contribute your skills.
Join the OpenHR community and start contributing.

Develop a Business Plan for a Hospitality Business

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Gain practical experience in developing a comprehensive business plan for a hospitality venture, considering human capital aspects.

Browse courses on Business Planning

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Identify a target market and develop a unique value proposition.
Conduct market research and analyze the competitive landscape.
Develop a detailed operating plan, including HR strategies.

Career center

Learners who complete Managing Human Resources in the Hospitality and Tourism Industry will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University is an excellent resource for aspiring Human Resources Managers. The course provides a comprehensive overview of the field, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Human Resources Manager, which involves overseeing all aspects of human resources management within an organization.

See salaries and explore the career path for Human Resources Manager

Human Resources Specialist

Individuals interested in a career as a Human Resources Specialist will find the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University to be highly beneficial. The course provides a solid foundation in the field, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Human Resources Specialist, which involves providing support to human resources managers and overseeing specific areas of human resources management.

See salaries and explore the career path for Human Resources Specialist

Training and Development Manager

The skills and knowledge gained from the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University can be highly beneficial for individuals interested in a career as a Training and Development Manager. The course provides a solid understanding of human resources management, including topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Training and Development Manager, which involves overseeing employee training and development programs.

See salaries and explore the career path for Training and Development Manager

Compensation and Benefits Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University is a valuable resource for individuals interested in a career as a Compensation and Benefits Manager. The course provides a comprehensive overview of human resources management, including topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Compensation and Benefits Manager, which involves overseeing the design and implementation of compensation and benefits programs.

See salaries and explore the career path for Compensation and Benefits Manager

Employee Relations Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as an Employee Relations Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Employee Relations Manager, which involves managing employee relations and resolving workplace disputes.

See salaries and explore the career path for Employee Relations Manager

Labor Relations Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University provides a solid foundation for individuals interested in a career as a Labor Relations Manager. The course covers topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge is essential for success in the role of Labor Relations Manager, which involves managing labor relations and negotiating with unions.

See salaries and explore the career path for Labor Relations Manager

Recruitment Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Recruitment Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Recruitment Manager, which involves overseeing the recruitment and selection of employees.

See salaries and explore the career path for Recruitment Manager

Diversity and Inclusion Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as a Diversity and Inclusion Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Diversity and Inclusion Manager, which involves overseeing diversity and inclusion initiatives and ensuring a workplace that is free from discrimination.

See salaries and explore the career path for Diversity and Inclusion Manager

Organizational Development Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as an Organizational Development Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Organizational Development Manager, which involves overseeing organizational development initiatives and improving employee performance.

See salaries and explore the career path for Organizational Development Manager

Hotel Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Hotel Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Hotel Manager, which involves overseeing the day-to-day operations of a hotel.

See salaries and explore the career path for Hotel Manager

Tourism Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Tourism Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Tourism Manager, which involves overseeing the development and promotion of tourism initiatives.

See salaries and explore the career path for Tourism Manager

Event Manager

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be useful for individuals interested in a career as an Event Manager. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Event Manager, which involves overseeing the planning and execution of events.

See salaries and explore the career path for Event Manager

Consultant

Individuals interested in a career in consulting may find the Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University to be helpful. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Consultant, which involves providing advice and guidance to organizations on a variety of topics, including human resources management.

See salaries and explore the career path for Consultant

Professor

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University may be helpful for individuals interested in a career as a Professor. The course provides a solid foundation in human resources management, covering topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover. This knowledge can be beneficial in the role of Professor, which involves teaching and conducting research in the field of human resources management.

See salaries and explore the career path for Professor

Lawyer

The Managing Human Resources in the Hospitality and Tourism Industry course offered by The Hong Kong Polytechnic University provides a solid foundation for individuals interested in a career as a Lawyer. This course covers topics such as staffing, organizational culture, leadership, diversity, equal employment opportunities, and managing employee turnover, which are all relevant to the legal field. The course can help individuals develop the skills and knowledge necessary to succeed as a Lawyer, particularly in the areas of employment law and labor relations.

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Reading list

We've selected 24 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Human Resources in the Hospitality and Tourism Industry.

Development and Management of Visitor Attractions

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This textbook provides a comprehensive foundation in tourism management principles and their applications in the hospitality industry. It covers topics such as strategic planning, marketing, and sustainable tourism.

Managing Human Resources in the Hospitality and Tourism Industry

What's inside

Learning objectives

Syllabus

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Save this course

Reviews summary

Hr management in hospitality & tourism: an overview

Activities

Career center

Reading list

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