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Innovation and Technology Management in Tourism and Hospitality

Dan Wang, Ph.D.

Gain an in-depth understanding of the strategic applications of ICT (information and communication technologies) innovations in the hospitality and tourism industry.

You will learn about the roles of ICT infrastructures and tools in shaping business environment, business models, marketing practices, revenue strategies, and customer services.

We will also discuss the dynamics that is generated in the development of ICTs and its impact on hospitality and tourism organizations.

Note that this course is priced at USD $278.

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What's inside

Learning objectives

  • Develop a holistic view of the various knowledge and theories of ict and innovation management applicable to the hospitality and tourism industry
  • Appraise, analyze and evaluate the general impact and applications of icts on various sectors in the hospitality and tourism industry
  • Critically assess the relationship between the hospitality and tourism industry and its technological macro-environment
  • Identify and provide leadership at work in relation to information, technology and innovation management
  • Evaluate and implement appropriate ict and innovation management theories to support hospitality and tourism organizations in enhancing their business
  • Communicate and react proactively to industry stakeholders including staff, travelers, government and commercial organizations in the area of icts and innovation
  • Understand the application of big data analytics for better decision-making in the context of hospitality and tourism industry.

Syllabus

Week 1: An Introduction to IT in Hospitality & Tourism Industry
Develop a holistic view of the impact of ICT in the hospitality and tourism industry.
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Develops a holistic view of ICT and innovation management in hospitality and tourism, which is standard in industry
Appraises, analyzes and evaluates the general impact and applications of ICTs on various sectors in the hospitality and tourism industry, which is vital for decision making
Critically assesses the relationship between the hospitality and tourism industry and its technological macro-environment, which is essential for strategic alignment
Evaluates and implements appropriate ICT and innovation management theories to support hospitality and tourism organizations in enhancing their business, which is practical and applicable
Communicates and reacts proactively to industry stakeholders including staff, travelers, government and commercial organizations in the area of ICTs and innovation, which is vital for building relationships and reputation
Examines future trends and issues such as Web 3.0, Blockchain, and Metaverse, which are highly relevant to the industry's future

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Create your own learning path. Save this course to your list so you can find it easily later.
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Reviews summary

Tech and innovation in tourism/hospitality

According to learners, this course offers a largely positive exploration of technology's impact on the tourism and hospitality sectors. Many found the content highly relevant and useful, providing a good overview and foundational understanding. The course is often described as well-structured and covering current topics, including areas like Big Data, Web 3.0, and AI. While a few older reviews felt the course lacked depth or was a superficial overview, more recent feedback tends to highlight deep insights and updated content. Some learners suggested a need for more practical application or case studies.
Opinions split on whether the course provides sufficient depth.
"Provides deep insights on current trends..."
"Useful, provides foundational understanding."
"Lacked depth, felt like a high-level overview."
"Disappointing. Lacks substance, feels like a superficial overview."
"I expected more practical insights for implementation."
The course is logically organized and easy to follow.
"Excellent course... well-structured."
"Useful, well-structured, relevant."
"Content is relevant and well-designed."
Provides valuable knowledge and a good foundation.
"Very informative and useful."
"Useful course."
"Provides a good understanding of the subject matter."
"Helpful overview."
"I gained a good overview of the subject."
Covers timely topics like Big Data and Web 3.0.
"Excellent course, highly recommended. Covers all essential topics related to innovation and technology management in tourism & hospitality. Provides deep insights on current trends and future directions."
"Great course, very current and relevant topics."
"Very informative and useful, especially regarding recent trends."
"Good course, relevant topics covered."
"Excellent course, relevant to my profession."
Lectures are mainly slides with voiceover.
"Lectures could be more engaging."
"Videos were just slides with voiceover."
"Poor production quality."
Some wished for more real-world examples.
"Needs more practical application, maybe case studies."
"I expected more practical insights for implementation."
"Doesn't provide actionable insights."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Innovation and Technology Management in Tourism and Hospitality with these activities:
Organize your notes, assignments, quizzes, and exams
Organize your materials to make it easier to review and study them later.
Show steps
  • Create a system for filing your materials.
  • Review your materials regularly.
Review the basics of information systems
Refresh your knowledge of the fundamentals of information systems, which is essential for understanding ICT.
Browse courses on Information Systems
Show steps
  • Review your class notes or textbook.
  • Attend a refresher course or workshop.
Practice using data analysis tools to analyze data from the hospitality and tourism industry
Develop your technical skills and gain hands-on experience with data analysis tools.
Browse courses on Data Analysis
Show steps
  • Identify a data set from the hospitality and tourism industry.
  • Load the data into a data analysis tool.
  • Clean and prepare the data.
  • Analyze the data using appropriate techniques.
  • Interpret the results and draw conclusions.
Three other activities
Expand to see all activities and additional details
Show all six activities
Write a blog post about the latest trends in ICT in the hospitality and tourism industry
Demonstrate your understanding of the course material and your ability to communicate it effectively.
Show steps
  • Research the latest trends in ICT in the hospitality and tourism industry.
  • Write an outline for your blog post.
  • Write the first draft of your blog post.
  • Revise and edit your blog post.
  • Publish your blog post.
Develop a business plan for a new hospitality or tourism venture
Apply the principles and concepts learned in the course to a real-world scenario.
Browse courses on Business Plan
Show steps
  • Create a marketing plan.
  • Identify a market opportunity.
  • Develop a value proposition.
  • Develop a financial plan.
  • Create an executive summary.
Design a mobile app for a hotel or tourism company
Develop your technical skills and apply your knowledge of ICT to a practical project.
Show steps
  • Identify the target audience and their needs.
  • Create a storyboard and user flow.
  • Design the user interface.
  • Develop the app.
  • Test and iterate.

Career center

Learners who complete Innovation and Technology Management in Tourism and Hospitality will develop knowledge and skills that may be useful to these careers:
Information Systems Manager
Information Systems Managers oversee the planning, implementation, and maintenance of an organization's computer systems. They work closely with end-users to understand their needs and develop solutions that meet those needs. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Information Systems Managers who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Information Systems Manager
Computer Systems Analyst
Computer Systems Analysts design, develop, and implement computer systems. They work with end-users to understand their needs and develop solutions that meet those needs. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Computer Systems Analysts who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Computer Systems Analyst
Network Administrator
Network Administrators manage and maintain computer networks. They ensure that networks are running smoothly and that data is secure. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Network Administrators who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Network Administrator
Database Administrator
Database Administrators manage and maintain databases. They ensure that databases are running smoothly and that data is secure. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Database Administrators who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Database Administrator
IT Project Manager
IT Project Managers plan, implement, and manage IT projects. They work with stakeholders to define project scope, develop project plans, and manage project budgets. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for IT Project Managers who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for IT Project Manager
IT Consultant
IT Consultants provide consulting services to organizations on how to use IT to meet their business needs. They work with clients to assess their needs, develop solutions, and implement those solutions. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for IT Consultants who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for IT Consultant
Software Developer
Software Developers design, develop, and implement software applications. They work with end-users to understand their needs and develop solutions that meet those needs. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Software Developers who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Software Developer
Web Developer
Web Developers design, develop, and implement websites. They work with clients to understand their needs and develop solutions that meet those needs. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Web Developers who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Web Developer
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. They work with stakeholders to define data needs, develop data collection plans, and analyze data to identify trends and patterns. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Data Analysts who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Data Analyst
Business Analyst
Business Analysts work with organizations to identify and solve business problems. They work with stakeholders to understand business needs, develop solutions, and implement those solutions. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Business Analysts who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Business Analyst
Information Security Analyst
Information Security Analysts protect organizations from cyber threats. They work with stakeholders to identify security risks, develop security plans, and implement security measures. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Information Security Analysts who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Information Security Analyst
Chief Information Officer
Chief Information Officers (CIOs) are responsible for overseeing all aspects of an organization's IT infrastructure. They work with senior management to develop IT strategies, manage IT budgets, and ensure that IT systems are aligned with the organization's business goals. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for CIOs who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Chief Information Officer
Chief Technology Officer
Chief Technology Officers (CTOs) are responsible for overseeing the development and implementation of new technologies within an organization. They work with senior management to develop technology strategies, manage technology budgets, and ensure that technology is used to achieve the organization's business goals. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for CTOs who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Chief Technology Officer
Senior Manager, Digital Strategy
Senior Managers, Digital Strategy are responsible for developing and implementing digital strategies for organizations. They work with senior management to develop digital roadmaps, manage digital budgets, and ensure that digital initiatives are aligned with the organization's business goals. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Senior Managers, Digital Strategy who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Senior Manager, Digital Strategy
Innovation Manager
Innovation Managers are responsible for fostering innovation within organizations. They work with stakeholders to identify new opportunities, develop innovation plans, and implement innovation initiatives. The course, "Innovation and Technology Management in Tourism and Hospitality," may be useful for Innovation Managers who want to learn more about the latest trends in IT and innovation management in the hospitality and tourism industry.
See salaries and explore the career path for Innovation Manager

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Innovation and Technology Management in Tourism and Hospitality.
Cover image
The Competitive Destination
Save
Discusses the intersection of IT and tourism, the book focuses on the "electronic mall" environment, the dominant emerging business model for IT and tourism.
The Competitive Destination: A Sustainable Tourism...
Paperback
$$$
Cover image
The Sustainable Chef
Save
This comprehensive handbook provides a state-of-the-art overview of tourism and technology, covering various aspects from theory to practice.
The Sustainable Chef
Paperback
$$
The Sustainable Chef: The Environment in Culinary...
Kindle Edition
$$
Cover image
Competence-Based Innovation in Hospitality and...
Save
Provides a comprehensive overview of innovation in the hospitality and tourism industry, covering topics such as the innovation process, the role of technology, and the challenges and opportunities of innovation.
Competence-Based Innovation in Hospitality and...
Kindle Edition
$$
Cover image
Handbook of Consumer Behavior, Tourism, and the...
Save
Provides a comprehensive overview of IT in the tourism industry, covering a wide range of topics from e-commerce to social media. It would be a valuable addition to the course as it would provide students with a strong foundation in the subject matter.
Handbook of Consumer Behavior, Tourism, and the...
Hardcover
$$$$
Handbook of Consumer Behavior, Tourism, and the...
Kindle Edition
$$$
Cover image
Tourism Business Frontiers
Save
Provides a comprehensive overview of the operations of tourism and hospitality businesses. It would be a valuable resource for students who are interested in learning more about how to operate tourism businesses.
Tourism Business Frontiers: Consumers, products and...
Hardcover
$$$$
Tourism Business Frontiers
Kindle Edition
$$$
Cover image
Tourism Management Dynamics
Save
Comprehensive overview of the tourism and hospitality industry. It would be a valuable resource for students who are interested in learning more about the industry as a whole.
Tourism Management Dynamics
Paperback
Check
Tourism Management Dynamics
Kindle Edition
Check
Cover image
The Routledge Handbook of Events
Save
Provides a comprehensive overview of the economics of tourism. It would be a valuable resource for students who are interested in learning more about the economic impact of tourism.
The Routledge Handbook of Events
Paperback
Check
The Routledge Handbook of Events
Kindle Edition
Check
Cover image
Tourism and Water
Save
While not directly focused on ICT, this book provides a solid foundation in sustainable tourism principles and practices, which are increasingly intertwined with technological advancements in the industry.
Tourism and Water (Tourism Essentials, 2)
Paperback
$$
Tourism and Water (Tourism Essentials Book 2)
Kindle Edition
$$
Cover image
Marketing for Tourism, Hospitality & Events
Save
While not specific to technology, this book offers insights into global tourism marketing strategies and best practices, which are influenced by technological advancements.
Marketing for Tourism, Hospitality & Events: A...
Kindle Edition
$$$
Marketing for Tourism, Hospitality & Events: A...
Paperback
$$$

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Course image
Effort
6 to 8 hours per week for 8 weeks
Level
Intermediate
Via
edX
Institution
The Hong Kong Polytechnic University
Instructor
Dan Wang, Ph.D.
Language
English
Transcripts
English 中文
This course belongs to a collection called International Hospitality Management. It's comprised of four courses:
  1. Luxury Management
  2. Innovation and Technology Management in Tourism and Hospitality (viewing)
  3. Managing Marketing in the Hospitality and Tourism Industry
  4. Managing Human Resources in the Hospitality and Tourism Industry
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Develops a holistic view of ICT and innovation management in hospitality and tourism, which is standard in industry
Appraises, analyzes and evaluates the general impact and applications of ICTs on various sectors in the hospitality and tourism industry, which is vital for decision making
Critically assesses the relationship between the hospitality and tourism industry and its technological macro-environment, which is essential for strategic alignment
Evaluates and implements appropriate ICT and innovation management theories to support hospitality and tourism organizations in enhancing their business, which is practical and applicable
Communicates and reacts proactively to industry stakeholders including staff, travelers, government and commercial organizations in the area of ICTs and innovation, which is vital for building relationships and reputation
Examines future trends and issues such as Web 3.0, Blockchain, and Metaverse, which are highly relevant to the industry's future
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