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Laurence Gartside and Rowtons Training
  • Master the tools and principles of operations management to have and "impact" on your business's operations - manufacturing, services, industrial operations and production.

  • Equip yourself to take a leading role in your workplace - improving your processes, systems and business.

  • Understand the fundamental challenges of all business operations and the core tools and essential approaches to design and improve them.

  • Become the authority in your team on improving the operations systems in your business

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  • Master the tools and principles of operations management to have and "impact" on your business's operations - manufacturing, services, industrial operations and production.

  • Equip yourself to take a leading role in your workplace - improving your processes, systems and business.

  • Understand the fundamental challenges of all business operations and the core tools and essential approaches to design and improve them.

  • Become the authority in your team on improving the operations systems in your business

This MBA style course on Operations Management will prepare and empower you to make a real difference in your organization.

"This" course focuses on your business's "internal" operations. (Check out my other course on "Supply Chain Management A-Z".

This course is for the new or aspiring manager, the ambitious engineer, high flying consultant, the hands-on planners and the practical business analysts.

Business operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.

Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential.

Course Contents:

  1. Introduction to Operations Management

  2. Operations Strategy & Structure

  3. Inventory Management

  4. Forecasting Demand

  5. Demand and Capacity Management

  6. Sales and Operations Planning (S&OP)

  7. Scheduling and Planning

  8. Metrics / KPIs & Performance Management

  9. Operations Improvement

  10. Lean & Six Sigma Improvement Methodologies

  11. Conclusion

Turbo charge your career and your business. Join us today.

Enroll now

What's inside

Learning objectives

  • Become the operations management guru in your company! combine core understanding with powerful tools and techniques
  • Gain a total overview of operations management for manufacturing and service businesses
  • Increase your profitability, improve delivery and use your resources more efficiently
  • Master the fundamentals of operations strategy, systems design and business management
  • An mba style course on business process management (bpm)
  • Take practical actions on how to run and improve an operations business such as a factory, restaurant, or hospital department.
  • Organize and run your business more effectively and efficiently
  • Ideal for industrial / production / manufacturing organizations but also service and traditional business operations

Syllabus

Introduction to Operations Management

What operations management lessons can we find from some organised mayhem, setting school kids to work for charity

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Read about what's good
what should give you pause
and possible dealbreakers
Provides an MBA-style overview of operations management, which may be useful for learners seeking a business education but who are not enrolled in a business degree program
Covers Lean and Six Sigma methodologies, which are industry-standard approaches to process improvement and quality management that are highly sought after by employers
Explores sales and operations planning (S&OP) and materials requirements planning (MRP), which are essential for coordinating supply and demand in manufacturing and service industries
Examines forecasting methods, which are critical for anticipating demand and making informed decisions about inventory and capacity planning, and which are useful in a variety of industries
Includes discussion of Enterprise Resource Planning (ERP) systems, which are widely used in organizations to manage resources and streamline operations, and which are useful for learners to understand
Requires learners to understand the relationship between business strategy and operations functions, which may require learners to have some familiarity with business concepts

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Reviews summary

Solid foundation in operations management

According to students, this course offers a solid and comprehensive foundation in operations management, covering essential topics from strategy to improvement methodologies. Learners frequently highlight the instructor's clear explanations and the use of practical, real-world examples that make the material accessible and relatable. Many reviewers found the content to be highly applicable to their jobs, providing useful tools and perspectives for enhancing business processes and systems. The course is widely regarded as excellent for beginners or those seeking a thorough overview. While overwhelmingly positive, a small number of recent reviews suggest some areas might benefit from updates to reflect the latest industry practices.
Excellent introduction to operations management.
"Perfect for anyone new to operations management or looking for a strong introduction."
"As a beginner, I found this course very accessible and easy to follow."
"It lays a solid foundation for understanding business processes and systems."
"Ideal for someone looking to get started in operations management or a related field."
Covers a wide range of operations topics.
"This course is truly A-Z, covering all the essential areas of operations management."
"I feel like I got a complete overview of the field from strategy to KPIs and improvement."
"It provides a broad understanding of operations management fundamentals."
"Covers a comprehensive set of topics essential for anyone in an operations role."
Concepts are applicable to real-world jobs.
"The concepts learned here are directly applicable to challenges in my workplace."
"I found the practical examples particularly helpful; they show exactly how to use the tools."
"This course gave me practical strategies I could start using in my job right away."
"The material feels very relevant to real business operations and systems."
Instructor explains complex ideas clearly.
"The explanations were incredibly clear and easy to understand, even for someone new to OM."
"The instructor has a knack for breaking down complex concepts into digestible parts using simple language."
"I really appreciated how well the material was explained and the use of helpful visuals."
"The way the instructor explained topics was very clear and made the learning process smooth."
Some content may benefit from being updated.
"While the core principles are timeless, some examples or technologies discussed feel slightly outdated."
"Could benefit from an update to include more modern software or industry trends."
"The fundamentals are great, but a refresh on current best practices would be welcome."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Operations Management A-Z: Business Processes and Systems with these activities:
Review Basic Statistics Concepts
Strengthen your understanding of statistical concepts, which are essential for forecasting demand and managing capacity effectively in operations management.
Browse courses on Statistical Forecasting
Show steps
  • Review key statistical terms and formulas.
  • Work through practice problems on forecasting.
Explore ERP System Tutorials
Familiarize yourself with Enterprise Resource Planning (ERP) systems by following online tutorials and exploring their functionalities.
Show steps
  • Identify popular ERP systems (e.g., SAP, Oracle, NetSuite).
  • Find online tutorials or demo videos for these systems.
  • Follow the tutorials to learn about key ERP modules and features.
Read 'The Goal: A Process of Ongoing Improvement'
Understand the principles of the Theory of Constraints, a critical concept for improving operations and eliminating bottlenecks.
Show steps
  • Read the book and take notes on key concepts.
  • Reflect on how the concepts apply to real-world operations.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Inventory Management Calculations
Reinforce your understanding of inventory management by working through practice problems on EOQ, safety stock, and reorder points.
Show steps
  • Find practice problems online or in textbooks.
  • Solve the problems and check your answers.
  • Review the concepts if you struggle with any problems.
Create a Presentation on Lean Principles
Solidify your understanding of Lean principles by creating a presentation that explains the core concepts and benefits.
Show steps
  • Research Lean principles and methodologies.
  • Develop a presentation outline.
  • Create visually appealing slides with clear explanations.
  • Practice your presentation delivery.
Analyze a Local Business's Operations
Apply operations management principles to a real-world scenario by analyzing the processes of a local business.
Show steps
  • Choose a local business to analyze.
  • Observe their operations and identify key processes.
  • Identify areas for improvement using course concepts.
  • Write a report summarizing your findings and recommendations.
Read 'Toyota Production System'
Gain a deeper understanding of Lean manufacturing principles by studying the Toyota Production System.
Show steps
  • Read the book and highlight key concepts.
  • Reflect on how TPS principles can be applied in different industries.

Career center

Learners who complete Operations Management A-Z: Business Processes and Systems will develop knowledge and skills that may be useful to these careers:
Operations Manager
Operations Managers are responsible for overseeing the production of goods and/or provision of services. A grasp of operations management fundamentals is essential to success in this role. This course provides a foundational understanding of these fundamentals. It also teaches core tools and essential approaches to design and improve operations. Because the Operations Manager role is cross-functional, the overview of operations management for manufacturing and service businesses featured in this course may be useful. This course's training in sales and operations planning could prove particularly valuable.
Plant Manager
Plant Managers oversee the operations of a manufacturing plant. They may use the principles of operations management to improve processes. This course provides training in tools and techniques to do just that. Plant Managers are often tasked with increasing profitability and using resources more efficiently. This goal aligns with the course's learning objectives. Plant Managers should find that the course helps them to organize and run their plants more effectively.
Production Manager
Production Managers oversee the manufacturing process to ensure efficiency and quality. Mastering operations management principles is an essential skill. This course is tailored to equip you with these skills. It covers topics such as inventory management, demand forecasting, and scheduling and planning. For Production Managers, the course's emphasis on improving delivery and using resources more efficiently may be beneficial. This course touches upon sales and operations planning, as well as enterprise resource planning.
Process Improvement Specialist
Process Improvement Specialists focus on streamlining and enhancing business workflows. They often employ methodologies like Lean and Six Sigma. This course provides a comprehensive overview of operations management. It also covers these methodologies in detail. Aspiring Process Improvement Specialists may find the insights into making operations run more effectively and efficiently particularly valuable. This course may help you unlock the potential of your organization's operations.
Business Operations Director
Business Operations Directors are senior leaders responsible for overseeing all aspects of a company's operations. They need a broad understanding of operations management principles. This course provides a comprehensive overview. This overview helps them make strategic decisions and drive efficiency improvements. The Business Operations Director may be able to combine core understanding with powerful tools and techniques to manage operations. This course may thus play an important role in their professional development.
Business Analyst
The Business Analyst identifies areas for improvement in a business. This often involves a close look at business operations. The Operations Management A-Z course provides a solid grounding in the principles of operations management. It teaches approaches to design and improve operations. This course's emphasis on improving delivery and using resources efficiently may be helpful. Business Analysts may find the course's section on metrics, key performance indicators, and performance management to be directly applicable to their work.
Inventory Control Manager
Inventory Control Managers handle a company's inventory levels and ensure efficient stock management. The inventory management section of this course is directly relevant to their responsibilities. In this role, the Inventory Control Manager may apply the fundamental principles or techniques of business operations management. The course may also help the Inventory Control Manager understand the broader context of operations. It covers topics like forecasting demand and sales and operations planning.
Management Analyst
Management Analysts propose ways to improve an organization's efficiency. This Operations Management course focuses on improving business processes and systems. It ensures that one is equipped to take a leading role improving processes, systems, and business. The course's focus on the challenges of all business operations is helpful for anyone seeking to make improvements. Management Analysts may find the course's lessons on metrics, key performance indicators and Lean methodology particularly relevant.
Management Consultant
Management Consultants advise organizations on how to improve their performance and efficiency. This Operations Management course focuses on improving business processes and systems. It equips you to take a leading role improving processes, systems, and business. The course's focus on the challenges of all business operations helps build a foundation for anyone seeking to improve them. Management Consultants may find the course's lessons on Lean and Six Sigma improvement methodologies particularly useful.
Quality Assurance Manager
Quality Assurance Managers are responsible for ensuring that products or services meet certain standards. Many of these standards relate to operations. This course enhances an understanding of operations management that may be useful in this role. The course focuses on improving processes, systems, and business. It covers metrics, key performance indicators, and performance management, all of which are highly relevant to quality assurance. The Quality Assurance Manager may also find the sections on Lean and Six Sigma methodologies useful.
Project Manager
Project Managers plan, execute, and close projects, often involving operational improvements or changes. This course gives learners an overview of operations management for manufacturing and service businesses. Project Managers who complete this course may be able to increase profitability, improve delivery and use their resources more efficiently. Mastering the fundamentals of operations strategy, systems design and business management may allow Project Managers to create a real difference for their organization. The course may help to turbo charge their career.
Operations Research Analyst
Operations Research Analysts use analytical methods to help organizations make better decisions. This course provides a solid foundation in operations management principles. Operations Research Analysts may use the concepts in this course to model and optimize operations. The course may help to combine core understanding with powerful tools and techniques. Their expertise in analytics and modelling, combined with the concepts in this course, may have a greater impact.
Supply Chain Manager
Supply Chain Managers oversee the entire supply chain process, from sourcing raw materials to delivering finished products to customers. This course focuses on your business's internal operations. While there is a course on supply chain management, this course may discuss the fundamentals of running successful and efficient operations. They may use the core principles or techniques of business operations management, strategy, design and improvement in the Supply Chain Manager role.
Logistics Manager
Logistics Managers oversee the flow of goods and materials within an organization. While logistics focuses on the movement and storage of materials, a good understanding of Operations Management is vital. The course may help you to optimize operations. It covers inventory management, demand forecasting, and scheduling and planning. These concepts have clear implications for logistics. This course may be useful for those Logistics Managers seeking to broaden their operational understanding.
Supply Chain Analyst
Supply Chain Analysts help businesses optimize their supply chain operations. Although this course focuses on internal operations, it provides a foundation in operations management principles that may be useful. This foundation helps you understand the broader context in which the supply chain operates. The Supply Chain Analyst role may benefit from the course's sections on forecasting demand and managing inventory. That said, this course is not a substitute for a full supply chain course.

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Operations Management A-Z: Business Processes and Systems.
Provides a comprehensive overview of Six Sigma. It covers the history, principles, and applications of Six Sigma. It is suitable for both beginners and experienced Six Sigma practitioners.
Provides a comprehensive introduction to the field of Business Process Management (BPM), covering the entire BPM lifecycle. It is commonly used as a textbook in academic institutions and is excellent for gaining a broad understanding of the topic. The book includes exercises and solutions, making it a valuable resource for solidifying knowledge. This is an essential read for anyone new to BPM.
Is widely considered a foundational text for understanding the practical implementation of S&OP. It provides a step-by-step guide for setting up and improving an S&OP process, covering essential elements from team composition to process design. It is highly valuable for those new to S&OP and also offers insights for experienced practitioners looking to enhance their existing process. This book is often used as a key reference by both academics and professionals.
This business novel classic that introduces the Theory of Constraints in an engaging story format. It's highly recommended for gaining an intuitive understanding of identifying and managing bottlenecks in operations. While not a traditional textbook, it provides invaluable foundational knowledge in a memorable way.
This textbook offers a strong focus on processes and supply chains, which are central to modern operations management. It's a comprehensive resource suitable for both undergraduate and graduate students seeking a broad understanding with an emphasis on interconnected systems. It is frequently used as a core textbook in academic settings.
Considered a seminal work in the Lean movement, this book translates the principles of the Toyota Production System into a framework applicable to any organization or industry. It introduces the five core principles of Lean and provides case studies illustrating their application. is crucial for gaining a broad understanding and is highly valuable as a primary reference for implementing lean transformations.
A comprehensive and practical guide covering all aspects of S&OP and Integrated Business Planning (IBP). is suitable for readers of all experience levels, offering guidance on implementing and optimizing S&OP processes, including people, processes, analytics, and metrics. It emphasizes collaboration and includes perspectives from various S&OP thought leaders. This valuable resource for both learning and improving S&OP practices.
Provides a balanced introduction to operations management, incorporating crucial contemporary topics like sustainability and supply chain management. It is well-suited for students looking for a solid foundation with an awareness of current issues. This is another widely adopted textbook in universities.
This core textbook in supply chain management that includes significant coverage of inventory management. It provides a comprehensive overview of strategic, planning, and operational aspects, making it a must-read for students and professionals seeking a deep and structured understanding. It is widely used in academic settings.
Written by the chief engineer at Toyota who is considered the father of the Toyota Production System, this book offers a direct and philosophical account of the system's development and underlying principles. It provides deep insight into the original thinking behind Lean and is essential for a thorough understanding of its roots. This classic and a must-read for serious students and practitioners, though the writing style can be dense at times.
Details how companies can evolve their S&OP process into a more strategic Integrated Business Planning (IBP) process. It highlights the shift from basic demand and supply balancing to a process that integrates financial planning and strategic objectives. This is essential reading for organizations looking to mature their S&OP capabilities and achieve greater business alignment.
A comprehensive textbook covering both operations and supply chain management in detail. It's well-suited for undergraduate and graduate students looking for a thorough understanding of the integrated field. is often used as a primary textbook in university courses.
Offers a detailed exploration of BPM concepts, modeling languages (like BPMN), and system architectures. It's a foundational text that helps deepen understanding of the technical aspects of BPM. While it can serve as a reference, it's particularly useful for students and professionals seeking a solid theoretical background. The latest edition includes contemporary topics like process mining and RPA.
Dives into advanced inventory optimization using models and simulations. It goes beyond traditional mathematical models and introduces probabilistic simulations, making it highly relevant for those looking to deepen their understanding of contemporary quantitative techniques. It includes practical examples and Python code.
Provides a practical guide to managing capacity in healthcare organizations, covering topics such as demand forecasting, capacity planning, and capacity optimization. It is well-suited for readers who are responsible for managing capacity in a healthcare setting.
Provides a practical guide to managing capacity in manufacturing systems, covering topics such as demand forecasting, capacity planning, and capacity optimization. It is well-suited for readers who are responsible for managing capacity in a manufacturing system.
Provides a practical guide to Six Sigma. It includes a variety of tools and techniques that can be used to improve the quality of processes. It is suitable for both beginners and experienced Six Sigma practitioners.
Provides a practical guide to Six Sigma. It includes a variety of tools and techniques that can be used to improve the quality of processes. It is suitable for both beginners and experienced Six Sigma practitioners.
This foundational book introduced the world to the concept of lean production based on the Toyota Production System. It's a historical and insightful read for understanding the origins and impact of lean thinking on global operations.
Provides a comprehensive overview of capacity management, covering topics such as demand forecasting, resource planning, and performance management. It valuable resource for anyone looking to improve the efficiency of their operations.
Known for its international perspective, this book offers a comprehensive overview of operations management, applicable to both manufacturing and service industries. It's a valuable resource for gaining a broad understanding, particularly for those interested in a global context. The 10th edition was published in 2022, making it a recent and relevant resource.
Offers a case narrative approach to illustrate the effective, real-world implementation of S&OP at the enterprise level. It focuses on synchronizing demand, supply, and resources for peak performance and provides insights from a managerial perspective across different functional areas. It is particularly useful for understanding how S&OP integrates with broader business strategies and systems like ERP and SCM. This book strong reference for professionals.
Delves into the routines and practices (kata) that drive continuous improvement and adaptability within Toyota. It focuses on the Improvement Kata and Coaching Kata, providing a framework for developing a scientific thinking mindset in individuals and teams. It's valuable for those seeking to deepen their understanding of the behavioral side of Lean.
Focuses specifically on the strategic aspects of operations, exploring how operational decisions align with overall business strategy. It's ideal for graduate students and professionals seeking to deepen their understanding of operations at a strategic level.
This workbook practical guide to Value Stream Mapping (VSM), a fundamental tool in Lean Manufacturing for visualizing and analyzing the flow of materials and information. It provides step-by-step instructions and examples, making it invaluable for those looking to apply lean concepts. It highly practical reference and often used in workshops and training.
Provides a rigorous, quantitative approach to understanding and improving manufacturing operations. It's particularly well-suited for graduate students and professionals interested in the underlying science and تحليل (analysis) of production systems.
This comprehensive handbook offers a broad body of knowledge on business processes, covering modeling, methods, and frameworks. It's a useful reference for understanding the wide scope of BPM and its historical evolution. The book includes contributions from various experts, offering diverse perspectives.
This textbook provides a practice-oriented introduction to using analytics in inventory management within complex supply chains. It covers prescriptive and business analytics, single and multi-level inventory models, and demand forecasting, making it a valuable resource for those interested in the quantitative side of inventory.
Helps readers build a solid understanding of key planning aspects in inventory management, delving into calculations and logic for forecasting, lot sizing, and safety stock. It provides detailed explanations and examples, making it valuable for both beginners and experienced practitioners seeking to solidify their understanding of these core areas.
Serving as a practical companion to 'The Toyota Way,' this fieldbook provides actionable steps and exercises for implementing the 14 principles. It's designed for practitioners and managers looking for hands-on guidance in their lean journey. It's an excellent resource for solidifying understanding through application.
This introductory text provides a solid foundation in both operations and supply chain management, highlighting their interconnectedness. It's suitable for undergraduates and those seeking a combined perspective on these critical business functions. The book is structured to provide a clear and practical approach.
Accurate demand planning and forecasting are fundamental to successful S&OP. provides a structured approach to these critical activities, covering various forecasting techniques and their application. It valuable resource for those looking to strengthen their understanding and execution of the demand side of the S&OP process.
This classic provides a comprehensive overview of logistics and supply chain management, including inventory. It helps beginners understand inventory within the broader context of supply chain operations and is considered a well-respected text in the field. The latest editions often include updated information on current trends.
This collection of articles from the Harvard Business Review offers diverse perspectives on key operations management topics. It's a great resource for professionals and graduate students looking for insights into current challenges and best practices from leading thinkers.
Addresses the critical human and cultural aspects of implementing and sustaining a lean transformation. It provides practical guidance on leadership, performance management, and daily routines necessary to build a truly lean culture. It's particularly valuable for managers and leaders involved in driving organizational change.
An update to earlier works by the author, this book reflects on the evolution of S&OP and emphasizes the enduring importance of the 'people' aspect of the process. It provides insights for executive leaders on aligning functions and managing change to improve business performance through S&OP. This good resource for understanding the leadership challenges and requirements for successful S&OP.
This action guide provides practical steps for implementing continuous flow in manufacturing processes. It focuses on the mechanics of creating flow and reducing batch sizes, offering hands-on guidance for practitioners. It's a valuable reference for those actively involved in lean implementation on the shop floor.
Written by the former CEO of Intel, this book offers practical advice on management and productivity, with a strong focus on operational efficiency and team performance. It's a valuable resource for professionals in leadership roles within operations.
Provides practical guidance for implementing BPM initiatives successfully within an organization. It bridges the gap between theory and practice, making it highly relevant for working professionals. It offers valuable insights into challenges and success factors in BPM adoption.
Is an excellent starting point for anyone new to the field of inventory management or supply chain management. It provides a beginner-friendly guide to fundamental concepts, including inventory, procurement, and logistics workflows. It's a useful resource for gaining a broad understanding before diving into more technical material and is often recommended for those just starting out.
Authored by a renowned expert from MIT, this book examines how recent global events, particularly the COVID-19 pandemic, have reshaped supply chain strategies. It provides valuable context on the importance of resilience and adaptability in inventory management in today's volatile world.
Focuses on optimizing inventory and replenishment based on actual demand, addressing weaknesses in traditional systems. It provides practical guidance and case studies, making it relevant for professionals looking to improve their demand-driven inventory strategies.
Provides a comprehensive overview of demand forecasting for service parts, including both traditional and modern methods.
Focusing on the modern, on-demand economy, this book presents a model for S&OP that is driven by market demands. It explores how to use analytics for segmentation and simulation, develop a customer-centric culture, and dynamically manage inventory. is particularly relevant for understanding how S&OP needs to adapt to rapidly changing market conditions and can serve as additional reading for contemporary challenges.
An updated perspective on BPM in the context of digital transformation. examines how digital technologies are reshaping business processes and the implications for BPM practices. It's a good resource for understanding the current trends and future direction of BPM.
Specifically addresses the crucial aspect of material flow in a lean system. It provides practical guidance and techniques for optimizing material handling and logistics to support continuous flow and pull systems. It's a valuable resource for professionals focused on supply chain and operations within a lean environment.
Focuses on using flexible operations to deliver customer value, a key aspect of contemporary operations management. It provides frameworks and examples for building responsive and efficient operations.
Offers a narrative approach to explaining the fundamentals of S&OP and provides a guide for implementing a process that is understandable to everyone in the organization. It uses fictional characters and a plot to make the concepts accessible. This good starting point for beginners and helps in building a common understanding of S&OP across functions.

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