Empathy for Self and Others from Coursera

Empathy is something people must use every day. Empathy isn't limited to understanding other people; it's also about understanding yourself. An important key to understanding the emotions of others is understanding how you feel those emotions. Emotional intelligence and empathy aren't innate things that are fixed; they're skills that can be learned, and anyone has the potential to excel at them. This course will help you unlock that potential.

With the expertise of Dr. Shari Collins from the ASU School of Humanities, the Empathy for Self and Others course will put the tools, knowledge and strategies of empathy directly into your hands. You’ll learn the fundamentals and get acquainted with your empathy toolkit. Then, you’ll directly apply them in hands-on scenarios.

A common misconception about empathy is that you have to have directly experienced the same thing as another person to empathize with them. Empathy is finding common ground and understanding others — it’s no more complex than that. It feels more important than ever to be able to understand others. Jump-start your empathy journey today!

What's inside

Syllabus

Welcome to Empathy for Self and Others!

Listening with empathy

Expressing empathy in leadership

Promoting a sense of self-empathy

Course Conclusion

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores the intersection of empathy and leadership, demonstrating how emotional intelligence can inform effective management

Teaches empathy skills that can enhance self-awareness and understanding of others

Taught by Dr. Shari Collins, an expert from ASU School of Humanities, bringing academic credibility to the course

Offers practical scenarios to reinforce the application of empathy

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Empathy for Self and Others with these activities:

Review basic communication skills

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Improves communication abilities, which are crucial for empathy

Browse courses on Communication

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Review basic communication techniques
Practice active listening
Pay attention to nonverbal cues

Review: Emotional Intelligence 2.0 by Travis Bradberry

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Provides a theoretical foundation for understanding empathy

View Emotional Intelligence Habits on Amazon

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Read Chapters 1-3
Summarize the key concepts
Apply the concepts to personal experiences

Create an empathy map

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Helps visualize and understand the emotions of others

Browse courses on Empathy Mapping

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Identify the target audience
Gather data on the target audience
Create a visual representation of the data

Five other activities

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Empathy-based project

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Provides an opportunity to apply empathy skills in a practical setting

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Define the project goals
Develop a plan to achieve the goals
Implement the plan
Evaluate the project's success

Empathy discussion group

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Provides a platform for sharing experiences and perspectives

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Join a discussion group
Share experiences related to empathy
Provide feedback to others

Practice empathy in everyday situations

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Helps develop empathy skills in real-world situations

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Identify three situations where empathy is needed
Practice using empathy in those situations
Reflect on the effectiveness of your empathy

Volunteer at a local nonprofit

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Provides an opportunity to practice empathy in a real-world setting

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Find a local nonprofit to volunteer for
Commit to a regular volunteering schedule
Engage with the people you are helping

Empathy resources compilation

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Provides a collection of resources for further learning

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Gather resources on empathy
Organize the resources into a compilation
Share the compilation with others

Career center

Learners who complete Empathy for Self and Others will develop knowledge and skills that may be useful to these careers:

Mental Health Counselor

Mental Health Counselors focus on building rapport with their clients to better understand their thoughts, feelings, and experiences. The Empathy for Self and Others course can help prepare you for this role by teaching you how to effectively listen to clients and express empathy in a way that is both genuine and supportive. This course can also help you develop the skills needed to promote a sense of self-empathy in clients, which is essential for their growth and recovery.

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School Counselor

School Counselors work with students to help them navigate the challenges of school and adolescence. The Empathy for Self and Others course can help you prepare for this role by teaching you how to create a safe and supportive environment for students. This course can also help you develop the skills needed to identify and address students' emotional needs, which is essential for their success in school and in life.

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Social Worker

Social Workers help people cope with difficult life circumstances and work to improve their overall well-being. The Empathy for Self and Others course can help you prepare for this role by teaching you how to build strong relationships with clients and understand their unique needs. This course can also help you develop the skills needed to advocate for clients and connect them with the resources they need to succeed.

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Human Resources Manager

Human Resources Managers are responsible for managing the day-to-day operations of an organization's human resources department. The Empathy for Self and Others course can help you prepare for this role by teaching you how to create a positive and productive work environment for employees. This course can also help you develop the skills needed to resolve conflicts and mediate disputes, which is essential for maintaining a harmonious work environment.

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Diversity and Inclusion Manager

Diversity and Inclusion Managers are responsible for creating and implementing programs and initiatives that promote diversity and inclusion in the workplace. The Empathy for Self and Others course can help you prepare for this role by teaching you how to create a welcoming and inclusive environment for all employees. This course can also help you develop the skills needed to identify and address issues of bias and discrimination, which is essential for creating a truly diverse and inclusive workplace.

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Customer Service Representative

Customer Service Representatives are responsible for providing customer support and resolving customer issues. The Empathy for Self and Others course can help you prepare for this role by teaching you how to build rapport with customers and understand their needs. This course can also help you develop the skills needed to resolve customer issues in a timely and professional manner, which is essential for maintaining customer satisfaction.

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Sales Representative

Sales Representatives are responsible for selling products or services to customers. The Empathy for Self and Others course can help you prepare for this role by teaching you how to build rapport with customers and understand their needs. This course can also help you develop the skills needed to present products or services in a persuasive manner, which is essential for closing sales.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns that promote products or services. The Empathy for Self and Others course can help you prepare for this role by teaching you how to understand the needs of target customers. This course can also help you develop the skills needed to create marketing campaigns that are both effective and engaging.

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Public relations manager

Public Relations Managers are responsible for managing the public image of an organization. The Empathy for Self and Others course can help you prepare for this role by teaching you how to build relationships with the media and other stakeholders. This course can also help you develop the skills needed to communicate effectively with the public, which is essential for maintaining a positive public image.

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Event Planner

Event Planners are responsible for planning and executing events, such as conferences, weddings, and parties. The Empathy for Self and Others course can help you prepare for this role by teaching you how to understand the needs of clients and vendors. This course can also help you develop the skills needed to manage logistics and ensure that events run smoothly.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. The Empathy for Self and Others course can help you prepare for this role by teaching you how to build relationships with team members and stakeholders. This course can also help you develop the skills needed to manage projects effectively and ensure that they are completed on time and within budget.

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Business Analyst

Business Analysts are responsible for analyzing business processes and identifying areas for improvement. The Empathy for Self and Others course can help you prepare for this role by teaching you how to understand the needs of stakeholders and identify opportunities for improvement. This course can also help you develop the skills needed to communicate effectively with stakeholders and present findings in a clear and concise manner.

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Data Analyst

Data Analysts are responsible for collecting, cleaning, and analyzing data to identify trends and patterns. The Empathy for Self and Others course may be useful in this role by teaching you how to understand the needs of stakeholders and identify opportunities for improvement.

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Software Engineer

Software Engineers are responsible for designing, developing, and testing software applications. The Empathy for Self and Others course may be useful in this role by teaching you how to understand the needs of users and design software that is user-friendly and intuitive.

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Accountant

Accountants are responsible for preparing and analyzing financial statements. The Empathy for Self and Others course may be useful in this role by teaching you how to understand the needs of stakeholders and communicate financial information in a clear and concise manner.

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