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David AUTISSIER,
Patricia BEAUMONT,
Sylvain D’HOOGHE,
Jean-Christophe PATOUT,
Gilles PANCZER,
and
Jean-Marie PERETTI
Lean, Six Sigma, PDCA, Kaizen, Juste à temps, Kanban sont des termes gestionnaires que nous entendons très souvent dans le vocable des entreprises d’aujourd’hui. Ils ont en commun leur finalité, celle de l’excellence opérationnelle.
Read more
Lean, Six Sigma, PDCA, Kaizen, Juste à temps, Kanban sont des termes gestionnaires que nous entendons très souvent dans le vocable des entreprises d’aujourd’hui. Ils ont en commun leur finalité, celle de l’excellence opérationnelle.
Read more
Lean, Six Sigma, PDCA, Kaizen, Juste à temps, Kanban sont des termes gestionnaires que nous entendons très souvent dans le vocable des entreprises d’aujourd’hui. Ils ont en commun leur finalité, celle de l’excellence opérationnelle.
D’origine japonaise et diffusées depuis dans le monde entier, les techniques d’Excellence Opérationnelle servent la qualité et l’amélioration continue. Mais l’Excellence Opérationnelle ne se résume pas à une boîte à outils, c’est avant tout une culture et une posture managériale qui vise l’excellence en permanence.
En partenariat avec la chaire Innovation Managériale et Excellence Opérationnelle (IMEO) de l’ESSEC, des professionnels de l’Excellence Opérationnelle issus de deux groupes industriels internationaux, Orano et Renault-Nissan Consulting, nous présentent les principaux outils de l’Excellence opérationnelle avec toute leur expérience.
A la fin de ce Mooc, vous saurez :
- Expliquer ce que recouvre la notion d’Excellence Opérationnelle
- Mobiliser les démarches et outils de l’Excellence Opérationnelle
- Intégrer l’Excellence Opérationnelle dans les démarches managériales et les projets de l’entreprise
Bon MOOC et profitez bien de l’expérience des professionnels des entreprises Orano et Renault-Nissan Consulting.
Register for this course and see more details by visiting:
OpenCourser.com/course/m90x15/l
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What's inside
Syllabus
Les principes de l'Excellence Opérationnelle (EO)
Grâce à ce module, vous allez être en mesure de définir l’excellence opérationnelle. Vous allez en découvrir les grands principes comme la vision et les valeurs et disposerez ensuite d’outils de déploiement d’objectifs comme le hoshin kanri.
Read more
Syllabus
Les principes de l'Excellence Opérationnelle (EO)
Grâce à ce module, vous allez être en mesure de définir l’excellence opérationnelle. Vous allez en découvrir les grands principes comme la vision et les valeurs et disposerez ensuite d’outils de déploiement d’objectifs comme le hoshin kanri.
Read more
Les méthodes d'amélioration
Ce module se concentre sur les méthodes d’amélioration. Vous y verrez les principes fondateurs de l’excellence opérationnelle comme le PDCA et le kaizen. Vous apprendrez ensuite à distinguer les méthodes de résolution de problèmes simples et complexes et à identifier les étapes de résolution de ces problèmes.
Les outils
Dans ce module, les outils fondamentaux de l’excellence opérationnelle vont vous être présentés : les 7 gaspillages, la VSM, les 5S ou encore le Juste à Temps, le Kanban et le Poka Yoke, entre autres outils classiques et spécifiques. Vous serez alors apte à reconnaître l’utilisation de ces outils dans votre environnement et à identifier les bénéfices attendus de chacun d’entre eux.
Le Management
Ce module va vous permettre d’appréhender le management de l’excellence opérationnelle en mettant en perspective le rôle du manager. Vous reconnaîtrez alors les compétences du manager de l’excellence opérationnelle au travers du Gemba Walk, du développement des compétences ou encore du management quotidien de l’excellence opérationnelle. Vous aurez alors la capacité d’identifier les facteurs de succès d’une démarche d’excellence opérationnelle.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Exploitation du Lean, Six Sigma, PDCA, Kaizen, Juste à temps et Kanban pour l'excellence opérationnelle
Exploration des principes fondateurs de l'excellence opérationnelle via PDCA et le kaizen
Apprentissage de la distinction entre les méthodes de résolution de problèmes simples et complexes
Familiarisation avec les outils classiques et spécifiques de l'excellence opérationnelle, tels que les 7 gaspillages, la VSM, les 5S, le Juste à Temps, le Kanban et le Poka Yoke
Mise en perspective du rôle du manager dans l'excellence opérationnelle
Développement des compétences du manager de l'excellence opérationnelle via le Gemba Walk, le développement des compétences et le management quotidien de l'excellence opérationnelle
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Reviews summary
L'excellence opérationnelle en pratique
Ce cours très bien noté fournit un aperçu complet des principes et des outils de l'excellence opérationnelle. Les instructeurs experts partagent des connaissances pratiques et des exemples concrets, offrant une base solide pour mettre en œuvre des améliorations sur le lieu de travail.
Rôle du manager, compétences et outils.
"Reconnaître les compétences du manager de l’excellence opérationnelle ... le Gemba Walk."
Les 7 gaspillages, VSM, 5S et autres outils expliqués.
"Les outils fondamentaux de l’excellence opérationnelle ... le Juste à Temps, le Kanban et le Poka Yoke."
PDCA, Kaizen et résolution de problèmes décrits en détail.
"Les principes fondateurs de l’excellence opérationnelle comme le PDCA et le kaizen."
"Distinguer les méthodes de résolution de problèmes simples et complexes."
Principes et outils clés expliqués clairement.
"Définir l’excellence opérationnelle."
"Mobiliser les démarches et outils de l’Excellence Opérationnelle."
"Intégrer l’Excellence Opérationnelle dans les démarches managériales et les projets de l’entreprise"
Certains utilisateurs ont exprimé le souhait d'avoir plus de cas pratiques et d'exemples.
"il manque des cas paratique et des exercices"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in L'excellence opérationnelle en pratique with these
activities:
Review Principles of Lean
Show steps
Refresh your understanding of Lean principles to better grasp their application in operational excellence
Browse courses on
Lean
Show steps
-
Reread key materials related to Lean principles
-
Summarize the main concepts of Lean
Follow a Tutorial on Kanban
Show steps
Enhance your understanding of Kanban by following a comprehensive tutorial
Browse courses on
Kanban
Show steps
-
Identify an online tutorial or course on Kanban
-
Complete the tutorial and apply the concepts to a real-world project
Discuss PDCA Application
Show steps
Deepen your understanding of PDCA by discussing its application in real-world scenarios with peers
Browse courses on
PDCA
Show steps
-
Identify a specific situation where PDCA can be applied
-
Walk through the PDCA cycle in detail
-
Discuss potential challenges and solutions
Six other activities
Expand to see all activities and additional details
Show all nine activities
Apply 5S to a Workspace
Show steps
Reinforce your understanding of 5S by implementing it in a real-world workspace
Browse courses on
5S
Show steps
-
Identify a workspace for improvement
-
Apply the 5S principles to organize and optimize the workspace
-
Document the results and improvements
Attend a Lean Six Sigma Workshop
Show steps
Expand your knowledge of Lean Six Sigma by attending a workshop led by industry experts
Browse courses on
Lean Six Sigma
Show steps
-
Identify an upcoming Lean Six Sigma workshop
-
Participate in the workshop and engage with other professionals
Design a Value Stream Map
Show steps
Solidify your understanding of value stream mapping by creating one for a process you are familiar with
Browse courses on
Value Stream Mapping
Show steps
-
Select a process to map
-
Gather data and create a visual representation of the process
-
Analyze the map to identify areas for improvement
Write a Report on Kaizen Techniques
Show steps
巩固您对精益技术的理解，通过编写一份关于精益技术及其应用的报告
Browse courses on
Kaizen
Show steps
-
Research different Kaizen techniques
-
Provide examples of how Kaizen can be applied in various settings
-
Discuss the benefits and challenges of Kaizen implementation
Implement Excellence Operationale in a Real-World Setting
Show steps
Apply the concepts and tools of Excellence Operationale to a project in your workplace or community
Show steps
-
Identify a project or process to improve
-
Develop an Excellence Operationale plan
-
Implement the plan and monitor results
-
Evaluate the improvements and make adjustments as needed
Document Your Excellence Operationale Journey
Show steps
Reflect on your Excellence Operationale learning journey by compiling resources and document your experiences
Show steps
-
Gather materials such as notes, presentations, and project documentation
-
Organize and summarize the materials into a coherent document
-
Share your document with others to contribute to the Excellence Operationale community
Review Principles of Lean
Show steps
Refresh your understanding of Lean principles to better grasp their application in operational excellence
Browse courses on
Lean
Show steps
Show steps
Show steps
- Reread key materials related to Lean principles
- Summarize the main concepts of Lean
Follow a Tutorial on Kanban
Show steps
Enhance your understanding of Kanban by following a comprehensive tutorial
Browse courses on
Kanban
Show steps
Show steps
Show steps
- Identify an online tutorial or course on Kanban
- Complete the tutorial and apply the concepts to a real-world project
Discuss PDCA Application
Show steps
Deepen your understanding of PDCA by discussing its application in real-world scenarios with peers
Browse courses on
PDCA
Show steps
Show steps
Show steps
- Identify a specific situation where PDCA can be applied
- Walk through the PDCA cycle in detail
- Discuss potential challenges and solutions
Six other activities
Expand to see all activities and additional details
Show all nine activities
Apply 5S to a Workspace
Show steps
Reinforce your understanding of 5S by implementing it in a real-world workspace
Browse courses on
5S
Show steps
Show steps
Show steps
- Identify a workspace for improvement
- Apply the 5S principles to organize and optimize the workspace
- Document the results and improvements
Attend a Lean Six Sigma Workshop
Show steps
Expand your knowledge of Lean Six Sigma by attending a workshop led by industry experts
Browse courses on
Lean Six Sigma
Show steps
Show steps
Show steps
- Identify an upcoming Lean Six Sigma workshop
- Participate in the workshop and engage with other professionals
Design a Value Stream Map
Show steps
Solidify your understanding of value stream mapping by creating one for a process you are familiar with
Browse courses on
Value Stream Mapping
Show steps
Show steps
Show steps
- Select a process to map
- Gather data and create a visual representation of the process
- Analyze the map to identify areas for improvement
Write a Report on Kaizen Techniques
Show steps
巩固您对精益技术的理解，通过编写一份关于精益技术及其应用的报告
Browse courses on
Kaizen
Show steps
Show steps
Show steps
- Research different Kaizen techniques
- Provide examples of how Kaizen can be applied in various settings
- Discuss the benefits and challenges of Kaizen implementation
Implement Excellence Operationale in a Real-World Setting
Show steps
Apply the concepts and tools of Excellence Operationale to a project in your workplace or community
Show steps
Show steps
Show steps
- Identify a project or process to improve
- Develop an Excellence Operationale plan
- Implement the plan and monitor results
- Evaluate the improvements and make adjustments as needed
Document Your Excellence Operationale Journey
Show steps
Reflect on your Excellence Operationale learning journey by compiling resources and document your experiences
Show steps
Show steps
Show steps
- Gather materials such as notes, presentations, and project documentation
- Organize and summarize the materials into a coherent document
- Share your document with others to contribute to the Excellence Operationale community
Career center
Learners who complete L'excellence opérationnelle en pratique will develop knowledge and skills
that may be useful to these careers:
Continuous Improvement Manager
Continuous Improvement Manager
A Continuous Improvement Manager leads and manages continuous improvement initiatives. This course is an excellent introduction to the field, building a foundation in problem-solving, teamwork, and the management of change. Furthermore, it will introduce specific frameworks and tools such as PDCA and Kaizen, which are heavily utilized in continuous improvement.
Executive Vice President of Operations
Executive Vice President of Operations
An Executive Vice President of Operations typically oversees all aspects of a company's operations. As such, this course will help build a strong foundation in a wide range of business elements, including problem-solving, teamwork, and strategic planning. Furthermore, it will introduce foundational tools and frameworks such as PDCA, Kaizen, and Lean, which are all utilized within executive-level operations management.
Management Consultant
Management Consultant
A Management Consultant provides advice to businesses and organizations on how to improve their performance. This course is an excellent foundation for future Management Consultants through its focus on problem-solving, process improvement, and teamwork. Furthermore, it will introduce foundational tools and frameworks, such as PDCA, Kaizen, and Lean, which are commonly used in management consulting.
Process Engineer
Process Engineer
A Process Engineer designs, optimizes, and implements processes to improve efficiency and productivity. Relevant skills taught in this course include problem-solving, data analysis, and process improvement, but beyond that, this course may introduce Process Engineers to foundational tools such as lean manufacturing, Six Sigma, and PDCA, which are all core components of process engineering.
Industrial Engineer
Industrial Engineer
An Industrial Engineer designs, improves, and installs integrated systems of people, materials, information, equipment, and energy. This course is an excellent foundation for future Industrial Engineers, building a solid understanding of problem-solving, process improvement, and data analysis. Beyond that, it will introduce foundational tools and frameworks such as PDCA, Kaizen, and Lean, which are widely utilized by Industrial Engineers.
Quality Engineer
Quality Engineer
A Quality Engineer designs and implements quality control systems and processes. This course will build a strong foundation in quality management, problem-solving, and data analysis. Beyond that, it may introduce foundational tools and frameworks such as Six Sigma, PDCA, and Kaizen, which are commonly used by Quality Engineers.
Chief Operating Officer
Chief Operating Officer
A Chief Operating Officer (COO) is responsible for the day-to-day operations of a business or organization. As Excellence Operation is a core component of the COO role, this course is an excellent foundation, introducing a broad range of problem-solving tools, management techniques, and frameworks. Additionally, it will build strong problem-solving skills and an understanding of how to improve business operations.
Quality Control Manager
Quality Control Manager
A Quality Control Manager oversees the quality of products and services. As quality is a central component of Operational Excellence, this course is an excellent introduction to the field. By building a foundation in Lean, Six Sigma, and Kaizen, as well as other tools and methodologies, this course may lay the groundwork for individuals hoping to become Quality Control Managers.
Senior Vice President of Operations
Senior Vice President of Operations
A Senior Vice President of Operations typically oversees a specific area of a company's operations, such as manufacturing, supply chain, or customer service. This course will help build foundational skills, such as problem-solving, teamwork, and the management of time and resources. It will also provide exposure to foundational tools and frameworks such as PDCA, Kaizen, and JIT, which are all used within operational management.
Operations Research Analyst
Operations Research Analyst
An Operations Research Analyst uses advanced analytical techniques to solve complex problems in business and industry. This course will build valuable skills in problem-solving, modeling, and data analysis, which are all core components of operations research. Beyond that, it may introduce foundational tools and frameworks such as PDCA, Kaizen, and Lean, which form the basis for many operations research models.
Project Manager
Project Manager
A Project Manager leads and manages a project from conception, through planning and execution, to completion. This course will help Project Managers by building their foundation in problem-solving, teamwork, and the proper management of time and resources. Furthermore, it will help introduce advanced tools such as PDCA and Kaizen, which are valuable for tracking project progress and managing the workflow of large-scale projects.
Production Manager
Production Manager
A Production Manager plans and oversees the production of goods and services. This course will build foundational skills in teamwork, problem-solving, and the management of time and resources, which are all essential to this role. It may also introduce foundational tools such as Kanban and JIT, which are frequently utilized by Production Managers.
Operations Manager
Operations Manager
An Operations Manager plans, organizes, and oversees the day-to-day operations of a business or organization. Studying this course will introduce students to lean operation management principles, teamwork, problem-solving, and effective planning and execution skills, which are all relevant and highly valuable skills for an Operations Manager. Beyond these core skills, this course will help build a foundation of excellence, quality, and improvement, pushing companies and organizations towards higher standards of efficiency.
Supply Chain Manager
Supply Chain Manager
A Supply Chain Manager plans, organizes, and manages the flow of goods and services from suppliers to customers. This course will build a strong foundation in problem-solving, teamwork, and the management of time and resources. Furthermore, it may introduce foundational tools such as Kanban, JIT, and Lean, which are frequently utilized by Supply Chain Managers.
Business Analyst
Business Analyst
A Business Analyst collects, analyzes, and interprets data in order to provide insights to businesses and organizations. This course will introduce skills in problem-solving, critical thinking, data comprehension, and the management of change. This course may also provide early exposure to tools commonly used in the field of business analysis, such as Kanban and Just-In-Time.
For more career information including salaries, visit:
OpenCourser.com/course/m90x15/l
Reading list
We've selected 24 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
L'excellence opérationnelle en pratique .
Save
Is widely considered a foundational text of the Lean approach to operations. It can ably serve as an in-depth treatment of Lean principles. Practitioners of Lean and Six Sigma will find this volume compelling.
Ce livre fournit un ensemble complet d'outils et de techniques Lean Six Sigma, couvrant les aspects clés de l'excellence opérationnelle, tels que l'amélioration des processus, la réduction des déchets et l'amélioration de la qualité.
Ce guide pratique explique les concepts fondamentaux du Lean Six Sigma et fournit des conseils étape par étape pour sa mise en œuvre.
Save
Explains how to use Kanban to improve the flow of work in your technology business. If you are looking for a practical guide to Kanban, this is an excellent choice.
Save
Provides a practical guide to using poka-yoke to prevent defects in your manufacturing process. It valuable resource for anyone working in manufacturing who wants to improve the quality of their products.
Save
Ce livre explique comment utiliser Kanban pour améliorer le flux de travail dans votre entreprise. C'est un choix judicieux pour ceux qui recherchent un guide pratique sur Kanban.
Ce livre fournit un guide pratique pour l'utilisation du poka-yoke afin de prévenir les défauts dans votre processus de fabrication. C'est une ressource précieuse pour tous ceux qui travaillent dans le secteur manufacturier et souhaitent améliorer la qualité de leurs produits.
Save
Ce roman d'affaires classique présente une approche holistique de l'amélioration continue, en se concentrant sur la théorie des contraintes.
Offers an introduction to Six Sigma. If you would like to learn how to use Six Sigma to improve your operations, this highly recommended read.
This textbook offers a comprehensive treatment of operations management. It covers a wide range of topics, from process improvement to supply chain management. The authors are both academics and practitioners with decades of experience.
Ce livre classique présente les principes fondamentaux du système de production Toyota, qui sont à la base de nombreuses techniques d'excellence opérationnelle.
Ce livre examine les principes de gestion qui ont fait de Toyota un leader mondial de la production.
Save
Concise introduction to Kaizen, or continuous improvement. It useful primer for anyone trying to understand Lean, especially in manufacturing.
Save
Approaches process improvement from the perspective of maximizing throughput. If you are looking for an engaging and readable introduction to the topic, this is an excellent choice.
Ce livre présente une approche itérative et axée sur les données pour développer et lancer de nouveaux produits et services.
Ce livre offre une introduction claire et concise au Lean Management. Il est un bon choix pour ceux qui souhaitent comprendre les principes fondamentaux du Lean sans entrer dans les détails techniques.
Ce livre explore le concept japonais de Kaizen, qui met l'accent sur des améliorations continues et progressives.
Ce livre fournit un cadre pour améliorer les performances organisationnelles en se concentrant sur les zones « blanches » de l'organigramme, où les responsabilités ne sont pas clairement définies.
Ce livre explique comment le système de production Toyota a révolutionné l'industrie automobile et présente les principes de l'excellence opérationnelle.
Ce livre explique la culture et les pratiques qui sous-tendent le succès du système de production Toyota.
Ce livre applique les principes de l'excellence opérationnelle au secteur de la santé.
Ce manuel fournit une introduction complète au contrôle statistique de la qualité, qui est un outil essentiel pour l'excellence opérationnelle.
Ce manuel fournit une introduction complète à la gestion de la qualité totale, qui est une approche de l'excellence opérationnelle axée sur l'amélioration continue.
Ce manuel fournit une introduction complète à la gestion des processus d'entreprise, qui est un aspect important de l'excellence opérationnelle.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/m90x15/l
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Level
Introductory
Via
Coursera
Institution
ESSEC Business School
Instructors
David AUTISSIER
Patricia BEAUMONT
Sylvain D’HOOGHE
Jean-Christophe PATOUT
Gilles PANCZER
Jean-Marie PERETTI
Language
Français
Good to know
Exploitation du Lean, Six Sigma, PDCA, Kaizen, Juste à temps et Kanban pour l'excellence opérationnelle
Exploration des principes fondateurs de l'excellence opérationnelle via PDCA et le kaizen
Apprentissage de la distinction entre les méthodes de résolution de problèmes simples et complexes
Familiarisation avec les outils classiques et spécifiques de l'excellence opérationnelle, tels que les 7 gaspillages, la VSM, les 5S, le Juste à Temps, le Kanban et le Poka Yoke
Mise en perspective du rôle du manager dans l'excellence opérationnelle
Développement des compétences du manager de l'excellence opérationnelle via le Gemba Walk, le développement des compétences et le management quotidien de l'excellence opérationnelle
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