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Susan Sawatzky

In this course, we’ll be looking at leadership through the lens of psychological health and safety, which means we’ll be diving into the real workplace factors that shape well-being—things like stress, burnout, inclusion, communication, and conflict resolution.

We start by laying the foundation of strong leadership—what makes an effective leader, how your leadership style impacts your team, and how you can build trust, engagement, and accountability in your workplace.

Read more

In this course, we’ll be looking at leadership through the lens of psychological health and safety, which means we’ll be diving into the real workplace factors that shape well-being—things like stress, burnout, inclusion, communication, and conflict resolution.

We start by laying the foundation of strong leadership—what makes an effective leader, how your leadership style impacts your team, and how you can build trust, engagement, and accountability in your workplace.

We’ll also focus on employee mental health—how to recognize when someone on your team may be struggling, how to support them effectively, and how to ensure that mental health conversations are handled in a way that reduces stigma and fosters trust.

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What's inside

Syllabus

Introduction to the Workplace Psychological Health and Safety Specialization
Instructor Introduction
Module 1: Course Introduction
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Career center

Learners who complete How to be a People Leader will develop knowledge and skills that may be useful to these careers:
Human Resources Business Partner
A Human Resources Business Partner collaborates closely with business units to align HR strategies with organizational goals, focusing on employee well-being, talent management, and organizational development. This course, "How to be a People Leader," provides a robust foundation for this role by delving into psychological health and safety, stress, burnout, and fostering inclusion. Understanding effective leadership styles and building trust, engagement, and accountability, as taught in the course, is crucial for supporting leaders and teams. The modules on DEI, communication, and managing workplace conflict are particularly relevant, equipping one to navigate complex employee relations and contribute to a positive work culture.
Workplace Wellness Coordinator
A Workplace Wellness Coordinator develops and implements programs focused on improving the physical and mental well-being of employees within an organization. The "How to be a People Leader" course is an outstanding fit for a Workplace Wellness Coordinator, as its core themes revolve around psychological health and safety, stress, burnout, and employee mental health. The course explicitly addresses how work impacts team mental wellness, how to recognize and support struggling team members, and how to foster trust and reduce stigma in mental health conversations. These insights are fundamental to designing holistic wellness initiatives and creating a supportive work environment.
Team Leader
A Team Leader guides a group of individuals to achieve common objectives, requiring strong interpersonal skills and a deep understanding of team dynamics. The "How to be a People Leader" course is exceptionally well-suited for aspiring and current Team Leaders, as it directly addresses what makes an effective leader and how leadership style impacts team performance. The focus on psychological health and safety, including recognizing and supporting team members struggling with mental wellness, is vital for creating a high-performing and supportive environment. Modules on communication, managing workplace conflict, and creating a positive work culture directly translate into the daily responsibilities of a Team Leader.
Employee Relations Specialist
An Employee Relations Specialist mediates workplace disputes, ensures fair treatment, and provides guidance on policies to foster a harmonious work environment. The "How to be a People Leader" course offers highly relevant insights for an Employee Relations Specialist, particularly its deep dive into workplace psychological health and safety, managing stress, and resolving conflict. The course's focus on recognizing and supporting employees struggling with mental wellness, and handling such conversations with trust and reduced stigma, is paramount. Understanding effective leadership and building trust, as taught in the course, helps in advising leaders on best practices and developing strategies to prevent issues.
Diversity Equity and Inclusion Manager
A Diversity Equity and Inclusion Manager develops and implements strategies to create an inclusive and equitable workplace culture where all employees feel valued and respected. The "How to be a People Leader" course is highly relevant for a Diversity Equity and Inclusion Manager. It directly addresses DEI in a dedicated module and integrates concepts of inclusion, psychological health, and safety throughout. The course's emphasis on fostering trust, communication, and creating a positive work culture are fundamental to this role's objectives. Understanding how leadership styles impact teams and promoting accountability, as discussed in the course, helps in embedding DEI principles at all levels of an organization.
Employee Engagement Manager
An Employee Engagement Manager designs and implements strategies to foster a positive and productive work environment where employees feel connected, motivated, and committed to the organization's success. The "How to be a People Leader" course is highly relevant for an Employee Engagement Manager, as it directly focuses on building trust, engagement, and accountability. The course's emphasis on creating a positive work culture, understanding leadership's impact, and addressing workplace psychological health and safety, including stress and burnout, provides crucial insights for boosting morale. Modules on effective communication and DEI are also essential components for fostering a truly engaged workforce.
Leadership Coach
A Leadership Coach partners with individuals, typically leaders and executives, to enhance their leadership capabilities, decision-making, and team management skills. The "How to be a People Leader" course provides an exceptional foundation for aspiring Leadership Coaches, offering deep insights into effective leadership, building trust, engagement, and accountability. The course's unique lens of psychological health and safety, and its exploration of how leadership impacts employee well-being, stress, and burnout, are crucial for coaching leaders on creating supportive environments. Modules on communication, DEI, and conflict resolution further equip a coach to address diverse leadership challenges. This role often benefits from an advanced degree and certification.
Organizational Development Consultant
An Organizational Development Consultant works with organizations to improve their effectiveness by assessing and implementing changes in structures, processes, and culture. This role benefits significantly from the "How to be a People Leader" course, which explores leadership through the lens of psychological health and safety and workplace factors like stress, burnout, and inclusion. The course's emphasis on building trust, engagement, and accountability, alongside modules on DEI, managing workplace conflict, and creating a positive work culture, provides essential insights for designing and implementing organizational change initiatives. This career path often requires an advanced degree.
Talent Development Specialist
A Talent Development Specialist designs and delivers programs aimed at enhancing employee skills, career progression, and overall organizational capabilities. The "How to be a People Leader" course may be useful for a Talent Development Specialist, as it provides a strong understanding of what constitutes effective leadership and how to foster a supportive environment where talent can flourish. The course's focus on psychological health and safety, communication, and managing workplace conflict contributes to developing well-rounded individuals and leaders capable of building high-performing teams. Insights into creating a positive work culture are also vital for retaining and growing talent.
Learning and Development Manager
A Learning and Development Manager is responsible for creating and executing training programs that enhance employee skills, performance, and career growth within an organization. The "How to be a People Leader" course provides an excellent framework for a Learning and Development Manager, equipping them with a deep understanding of what constitutes effective leadership and how to foster psychological health and safety. The insights into communication, managing workplace conflict, and the importance of DEI, as covered in the course, are directly applicable to designing impactful leadership development and team-building interventions. The focus on employee mental health further informs the creation of comprehensive well-being programs.
Change Management Specialist
A Change Management Specialist helps organizations and their employees successfully navigate significant transitions, focusing on managing the human aspect of change. The "How to be a People Leader" course may be useful for a Change Management Specialist, as it provides valuable insights into effective leadership, building trust, and engaging teams, which are critical during periods of change. Understanding workplace factors like stress and burnout, and the importance of psychological health and safety, helps in mitigating resistance and supporting employee well-being during transitions. The modules on communication, managing workplace conflict, and creating a positive work culture are directly relevant to facilitating smooth organizational shifts.
Project Manager
A Project Manager oversees the planning, execution, and closing of projects, requiring strong leadership to guide diverse teams to successful completion. The "How to be a People Leader" course may be useful for a Project Manager, as it emphasizes building trust, engagement, and accountability within a team. The course's focus on effective communication and managing workplace conflict is particularly relevant, allowing Project Managers to navigate stakeholder expectations and team disagreements more effectively. Understanding how work impacts team mental wellness and supporting employees, as covered in the course, contributes to maintaining team morale and productivity during demanding project cycles.
Operations Manager
An Operations Manager supervises daily business activities and often leads large teams to ensure efficiency, productivity, and quality across an organization. The "How to be a People Leader" course may be useful for an Operations Manager, as it delves into what makes an effective leader and how leadership style impacts team performance. The course's focus on managing workplace factors like stress, burnout, and inclusion, as well as handling employee mental health discussions, is directly applicable to maintaining a healthy and productive operational environment. Modules on communication and managing workplace conflict also enhance the ability to lead and motivate teams effectively.
Corporate Trainer
A Corporate Trainer designs and delivers workshops and training sessions to employees on various topics, including leadership, soft skills, and professional development. The "How to be a People Leader" course may be useful for a Corporate Trainer, as it provides comprehensive content on effective leadership, communication, and managing workplace conflict. The insights into psychological health and safety, stress, burnout, and fostering a positive work culture equip trainers to develop and deliver highly relevant programs that address critical organizational needs. Understanding how to build trust and engagement, as taught in the course, also enhances a trainer's ability to facilitate impactful learning experiences.
Workplace Investigator
A Workplace Investigator conducts objective inquiries into employee complaints, such as harassment, discrimination, or policy violations, to ensure a fair and respectful work environment. The "How to be a People Leader" course may be useful for a Workplace Investigator, as it provides a foundational understanding of managing workplace conflict, communication, and the critical importance of psychological health and safety. The insights into DEI and dealing with employee mental illness in the workplace are particularly relevant for handling sensitive cases with empathy and integrity. Understanding how to build trust, as covered in the course, is essential for gaining credible information during investigations.

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in How to be a People Leader.
Classic in the field of conflict resolution and provides a step-by-step guide to negotiating agreements without giving in. It is written by three of the world's leading experts on negotiation and has been translated into more than 30 languages.
Provides a comprehensive overview of the causes and consequences of burnout, and offers practical strategies for preventing it. The authors draw on the latest research in neuroscience and psychology to explain how burnout works, and they provide evidence-based tools for managing stress, improving well-being, and building resilience.
A foundational text in management thought, Drucker outlines the practices that make an executive effective. classic that provides timeless principles on time management, prioritization, and decision-making, crucial for leaders at all levels.
Considered a seminal work in the field, this book by Edgar Schein, a pioneer in organizational culture, provides a deep dive into the تعريف (definition), dynamics, and leadership of organizational culture. It is essential reading for graduate students and researchers, offering a foundational understanding and theoretical depth.
Focusing on the importance of direct and caring feedback, this book offers practical guidance for managers navigating difficult conversations and building stronger relationships with their team members. It's particularly relevant for contemporary workplaces emphasizing open communication and psychological safety. is highly valuable for both new and experienced managers looking to improve their communication skills.
Sinek explores the concept of creating a 'Circle of Safety' where team members feel secure and supported. emphasizes the leader's role in fostering trust and cooperation, offering valuable insights into building strong, resilient teams.
Edmondson's research on psychological safety is crucial for understanding how to create an environment where employees feel safe to speak up, take risks, and learn from failure. is essential for fostering innovation and a culture of open communication, particularly relevant for contemporary workplace challenges.
Provides a framework for having difficult conversations in a constructive way. It is written by three of the world's leading experts on conflict resolution and has been translated into more than 20 languages.
Provides a practical guide to creating a healthy workplace. It covers topics such as employee engagement, stress management, and work-life balance.
Comprehensive guide to conflict resolution for practitioners. It provides a step-by-step process for resolving conflicts and includes tools and resources for practitioners.
Explores the concept of white fragility and its impact on conversations about race. It must-read for anyone who wants to understand the role of white privilege in maintaining racism.
Personal and provocative exploration of race and racism in America. It must-read for anyone who wants to understand the history and legacy of racism in the United States.
Focuses on the role of leaders in creating inclusive workplaces. It provides strategies for building trust, fostering collaboration, and empowering employees from all backgrounds.
This textbook provides a comprehensive overview of linguistics, covering topics such as phonetics, phonology, morphology, syntax, semantics, and pragmatics. It valuable resource for students who want to develop a strong foundation in the field of communication.
Considered a classic in leadership literature, Bennis explores the qualities that define leaders and the process of becoming one. offers deep insights into self-discovery and personal development as integral to leadership.
Provides a comprehensive overview of the evolution of language, covering topics such as the origins of language, the structure of language, and the relationship between language and thought. It valuable resource for students who want to develop a strong understanding of the biological and cognitive aspects of language.
Effective communication is vital for team management, and this book provides practical tools and techniques for handling difficult but important conversations. Mastering crucial conversations helps teams address conflict, build trust, and improve overall performance. useful reference tool for navigating challenging interpersonal dynamics within a team.
Another valuable book by Patrick Lencioni, this focuses on the essential virtues of an ideal team player: humble, hungry, and smart. It helps managers identify and develop individuals who contribute positively to team dynamics. is useful for hiring and team development.
Building on the concepts of emotional intelligence, this book focuses on how leaders can create resonance and drive performance through their emotional leadership. Provides practical insights and is suitable for those looking to deepen their understanding of the behavioral aspects of leadership.
Based on a true story from a US Navy submarine, this book presents a compelling case for a leader-leader model rather than a leader-follower model. It's highly practical and offers actionable strategies for empowering teams and fostering ownership.
Introduces the concept of a Deliberately Developmental Organization (DDO), where employee growth and development are deeply integrated into the organizational culture. It offers a transformative perspective on how workplaces can become engines for personal and collective growth, suitable for those looking to deepen their understanding of organizational development.
A classic in management literature, this book by the former CEO of Intel provides a framework for understanding and improving managerial effectiveness and team productivity. While not recently published, its principles remain highly relevant for anyone in a management role, offering timeless insights into creating highly productive teams and motivating performance. It useful reference tool for experienced professionals.
Written by former Navy SEALs, this book translates military leadership principles to business and life. It emphasizes taking ownership of everything in your world, offering a tough yet practical approach to leadership and problem-solving.
Drawing on lessons from the military, this book presents a model for adapting to complex environments by transforming large organizations into a network of empowered teams. It offers insights into leadership, communication, and trust in dynamic settings, making it highly relevant for managing teams in fast-paced industries.
A seminal work that highlights the critical role of emotional intelligence in leadership effectiveness. Understanding and managing emotions in oneself and others key component of successful leadership, making this book valuable for deepening one's understanding.
Tulshyan advocates for an intersectional approach to diversity and inclusion, focusing on creating a workplace where everyone feels a sense of belonging. is crucial for understanding contemporary issues in workplace culture related to DEI and provides actionable strategies for building inclusive environments.
Presents a clear and accessible framework of leadership principles. It's a popular guide for developing leadership skills and is often recommended for those seeking a structured approach to understanding the fundamentals of influence.
Focuses on the critical importance of execution in achieving results. It provides a practical guide for leaders on how to build the capabilities for execution within an organization, essential for translating strategy into action.
Bock offers an inside look at Google's innovative HR practices and data-driven approach to building a high-performing culture. is valuable for understanding how a large, successful organization approaches talent management and culture, providing insights into best practices and the impact of data on HR decisions.
Provides a comprehensive overview of nonverbal communication, covering topics such as facial expressions, body language, and gestures. It valuable resource for students who want to develop a strong understanding of how to communicate effectively without words.
Provides a comprehensive overview of the importance of listening and how to improve your listening skills. It covers topics such as the different types of listening, the benefits of listening, and the barriers to listening. It valuable resource for students who want to improve their ability to listen effectively.
Friedman uses research from psychology and neuroscience to offer actionable strategies for creating a highly engaging and productive workplace. provides a science-backed approach to improving employee motivation, creativity, and overall well-being, contributing to a positive culture.
While the title is provocative, this book addresses the serious issue of toxic behavior in the workplace and its impact on team morale and performance. It provides strategies for identifying and addressing such behavior to create a more positive and productive team environment. is highly relevant for maintaining a healthy team culture.
Explores the concept of employee experience and its impact on engagement, performance, and innovation. It provides a framework for organizations to intentionally design an environment that fosters positive employee journeys, highly relevant to contemporary discussions on workplace culture.
Explores the concept of 'mattering' and how leaders can create a culture where employees feel seen, valued, and connected. It's relevant for fostering employee engagement and belonging, addressing a key aspect of a positive workplace culture.
A business case for investing in employee wellness programs, with evidence-based research on the benefits of workplace well-being.
Emphasizes the importance of positive relationships in the workplace. It provides insights into how to build trust, create a sense of belonging, and foster collaboration.

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