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A.W. Lukens
and
Oxana Trotsenko
Every element of this course is focused on preparing you to understand yourself and how you lead. Your clarity comes from your heart, your intuition, and your mind. At the end of the day, the way you lead has to come from who you are. It will be up to you to figure this out for yourself.
Read more
Every element of this course is focused on preparing you to understand yourself and how you lead. Your clarity comes from your heart, your intuition, and your mind. At the end of the day, the way you lead has to come from who you are. It will be up to you to figure this out for yourself.
Read more
Every element of this course is focused on preparing you to understand yourself and how you lead. Your clarity comes from your heart, your intuition, and your mind. At the end of the day, the way you lead has to come from who you are. It will be up to you to figure this out for yourself.
In this course, we will be joined by the United Airlines former Chairman and CEO, Oscar Munoz. Here, he will share personal lessons of becoming an influential business leader who has successfully worked through some of the toughest cross-functional collaboration scenarios. These range from delivering unprecedented profits at CSX, to turning around United Airlines, to leading the negotiations between the airline industry and Federal Government during COVID-19 pandemic, just to name a few. In each of these cases, he brought people together and led with an approach that we don’t often see in business by leading with his heart. This is who Oscar is.
Join me in this course to discover how to become an inspiring and impactful leader by learning Oscar’s approach and the lessons he’s learned to become the leader he is today.
Register for this course and see more details by visiting:
OpenCourser.com/course/n6rkk1/mastering
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What's inside
Syllabus
That’s what I do, it’s not who I am
The path to success is not an easy one. However, it comes down to the choices we make in life. Even when dealt an unfavorable hand, we can choose to persevere. Through sacrifice, learning, and willingness to grow and evolve, we can choose to claim our own agency.
In this module, you will learn how a former United Airlines’ CEO overcame challenges of his upbringing and became a successful prominent business leader. Here, Oscar will share how he deals with fear, his inner critic, feedback, and letting go of control.
Read more
Syllabus
That’s what I do, it’s not who I am
The path to success is not an easy one. However, it comes down to the choices we make in life. Even when dealt an unfavorable hand, we can choose to persevere. Through sacrifice, learning, and willingness to grow and evolve, we can choose to claim our own agency.
In this module, you will learn how a former United Airlines’ CEO overcame challenges of his upbringing and became a successful prominent business leader. Here, Oscar will share how he deals with fear, his inner critic, feedback, and letting go of control.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Teaches learners to become inspiring leaders by understanding themselves better
Examines real-world examples of effective leadership by a former United Airlines CEO
Presents a unique perspective on leadership that emphasizes emotional intelligence and intuition
Guides learners in developing their own personal mantras and guiding principles for leadership
Provides a strong foundation for learners who are new to leadership or seeking to enhance their skills
Requires learners to engage with personal growth and self-reflection, which may not be suitable for all learners
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Reviews summary
Inspiring leadership for cross-functional success
According to students, this course provides an inspiring and insightful look into leadership, particularly emphasizing cross-functional collaboration through a unique lens. Learners appreciate Oscar Munoz's personal anecdotes and heart-led approach, finding his wisdom on navigating complex scenarios highly valuable. While largely seen as transformative for personal leadership development, some learners noted it felt more like a philosophical journey rather than a detailed framework for collaboration. Overall, the course is praised for its relevance to working professionals seeking to refine their approach to influence and teamwork.
Provides strategies immediately useful in professional contexts.
"I can immediately apply the lessons on navigating tough collaboration scenarios to my current projects."
"The insights on turning around organizations and leading negotiations are invaluable for any business professional."
"This course offered practical wisdom that's directly relevant to the complex challenges I face at work."
Course emphasizes self-reflection for effective leadership.
"It truly helped me understand myself better as a leader, which is crucial for cross-functional success."
"The emphasis on 'who I am' vs 'what I do' was a profound takeaway, shifting my internal leadership narrative."
"Learning about Oscar's axioms gave me a framework to define my own guiding principles for decision-making."
Oscar Munoz's insights offer a fresh perspective.
"Oscar's personal stories and his 'heart-led' approach really resonated with me; it made the concepts feel real."
"I found his unique perspective on dealing with fear and feedback incredibly inspiring for my own leadership journey."
"The course is a masterclass in leading with authenticity, drawing directly from the experiences of a top CEO."
More motivational and philosophical than tactical.
"While incredibly inspiring, I was hoping for more concrete frameworks for day-to-day cross-functional tasks."
"It's a great course for mindset shifts, but if you need a step-by-step guide to collaboration, this isn't it."
"I enjoyed the personal stories, but a bit more focus on specific collaboration tools would have been helpful for me."
Activities
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before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Mastering the Art of Cross-Functional Collaboration with these
activities:
Review classic books and articles on leadership
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Develop your communication abilities and prepare to confidently share your ideas.
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Presentation Skills
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Join a public speaking group or Toastmasters
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Practice your presentation in front of a mirror or with a friend
Explore TED Talks and podcasts on leadership
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Gain insights from experts and be inspired by real-world leadership examples.
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Thought Leadership
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Search for TED Talks and podcasts on leadership
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Listen to and take notes on the key takeaways
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Seek out a mentor in the field of leadership
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Connect with an experienced leader and benefit from their wisdom and guidance.
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Mentorship
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Identify potential mentors in your network or through professional organizations
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Reach out and build a relationship
Create a personal leadership development plan
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Set clear goals and strategies to enhance your leadership abilities and personal growth.
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Self-Leadership
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Identify your strengths and areas for improvement
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Research and learn about leadership models and techniques
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Set specific, measurable, achievable, relevant, and time-bound goals
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Develop a plan of action with timelines and milestones
Engage in peer-to-peer mentoring and support
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Connect with peers, share experiences, and learn from each other's perspectives.
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Reach out to other learners in the course or in similar fields
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Set up regular meetings for support and knowledge sharing
Attend a leadership workshop or conference
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Immerse yourself in a focused learning environment and connect with industry professionals.
Browse courses on
Leadership Development
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-
Research and identify relevant workshops or conferences
-
Register and attend the event
Participate in a leadership challenge or competition
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Test your abilities, receive feedback, and gain recognition in a competitive setting.
Browse courses on
Leadership Skills
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-
Seek out and identify relevant challenges or competitions
-
Prepare and submit your application
Write a blog or article on a leadership topic
Show steps
Reflect on what you have learned and share your insights to reinforce understanding.
Browse courses on
Thought Leadership
Show steps
-
Choose a specific topic you want to write about
-
Research and gather information
Review classic books and articles on leadership
Show steps
Expand your foundational knowledge and gain insights from timeless works.
Browse courses on
Leadership Theories
Show steps
Show steps
Show steps
- Explore recommended reading lists or ask for suggestions
- Read and take notes on key concepts
Practice writing and delivering presentations
Show steps
Develop your communication abilities and prepare to confidently share your ideas.
Browse courses on
Presentation Skills
Show steps
Show steps
Show steps
- Join a public speaking group or Toastmasters
- Practice your presentation in front of a mirror or with a friend
Explore TED Talks and podcasts on leadership
Show steps
Gain insights from experts and be inspired by real-world leadership examples.
Browse courses on
Thought Leadership
Show steps
Show steps
Show steps
- Search for TED Talks and podcasts on leadership
- Listen to and take notes on the key takeaways
Six other activities
Expand to see all activities and additional details
Show all nine activities
Seek out a mentor in the field of leadership
Show steps
Connect with an experienced leader and benefit from their wisdom and guidance.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Identify potential mentors in your network or through professional organizations
- Reach out and build a relationship
Create a personal leadership development plan
Show steps
Set clear goals and strategies to enhance your leadership abilities and personal growth.
Browse courses on
Self-Leadership
Show steps
Show steps
Show steps
- Identify your strengths and areas for improvement
- Research and learn about leadership models and techniques
- Set specific, measurable, achievable, relevant, and time-bound goals
- Develop a plan of action with timelines and milestones
Engage in peer-to-peer mentoring and support
Show steps
Connect with peers, share experiences, and learn from each other's perspectives.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Reach out to other learners in the course or in similar fields
- Set up regular meetings for support and knowledge sharing
Attend a leadership workshop or conference
Show steps
Immerse yourself in a focused learning environment and connect with industry professionals.
Browse courses on
Leadership Development
Show steps
Show steps
Show steps
- Research and identify relevant workshops or conferences
- Register and attend the event
Participate in a leadership challenge or competition
Show steps
Test your abilities, receive feedback, and gain recognition in a competitive setting.
Browse courses on
Leadership Skills
Show steps
Show steps
Show steps
- Seek out and identify relevant challenges or competitions
- Prepare and submit your application
Write a blog or article on a leadership topic
Show steps
Reflect on what you have learned and share your insights to reinforce understanding.
Browse courses on
Thought Leadership
Show steps
Show steps
Show steps
- Choose a specific topic you want to write about
- Research and gather information
Career center
Learners who complete Mastering the Art of Cross-Functional Collaboration will develop knowledge and skills
that may be useful to these careers:
Project Manager
Project Manager
Project Managers oversee and coordinate the completion of projects from conception to completion. They work closely with team members, stakeholders, and clients to ensure that projects are completed on time, within budget, and to the required quality standards. This course can teach you how to be a better project manager by showing you the importance of communication, collaboration, and attention to detail.
Program Manager
Program Manager
Program Managers are responsible for the overall success of a program, which may include multiple projects. They work closely with stakeholders and team members to define goals, develop plans, and track progress. This course can teach you how to be an effective Program Manager by developing your leadership skills and ability to create a culture of collaboration.
Management Consultant
Management Consultant
Management Consultants help organizations improve their performance. They work closely with clients to identify problems, develop solutions, and implement change. This course can teach you the skills you need to be a successful Management Consultant, such as problem-solving, communication, and an understanding of business principles.
Business Analyst
Business Analyst
Business Analysts help organizations improve their processes and make better decisions. They work closely with stakeholders and team members to identify problems, gather data, and develop solutions. This course can teach you the skills you need to be a successful Business Analyst, such as problem-solving, communication, and data analysis.
Corporate Social Responsibility Manager
Corporate Social Responsibility Manager
Corporate Social Responsibility Managers are responsible for developing and implementing programs that promote social responsibility in the workplace. They work closely with stakeholders and team members to create a culture of sustainability and giving back to the community. This course can teach you the skills you need to be a successful Corporate Social Responsibility Manager, such as leadership, communication, and an understanding of corporate social responsibility principles.
Human Resources Manager
Human Resources Manager
Human Resources Managers help employers find, hire, train, and develop employees. They also work to ensure that employees are treated fairly and that the workplace is a safe and productive environment. If you wish to become a Human Resource Manager, this course can help you understand how to improve your leadership skills and how to build a culture of respect and collaboration that will benefit the entire company.
Product Manager
Product Manager
Product Managers are responsible for the development and launch of new products. They work closely with engineers, designers, and marketing teams to ensure that products meet the needs of customers. This course can help teach you the skills you need to be a successful Product Manager, such as leadership, communication, and an understanding of the product development process.
Organizational Development Manager
Organizational Development Manager
Organizational Development Managers help organizations improve their performance by developing and implementing programs that focus on employee training, leadership development, and organizational change. This course can teach you the skills you need to be a successful Organizational Development Manager, such as leadership, communication, and an understanding of organizational behavior.
Training Manager
Training Manager
Training Managers are responsible for developing and delivering training programs that help employees improve their skills and knowledge. They work closely with stakeholders and team members to identify training needs and develop and implement effective training programs. This course can help teach you the skills you need to be a successful Training Manager, such as leadership, communication, and an understanding of learning and development principles.
Compensation and Benefits Manager
Compensation and Benefits Manager
Compensation and Benefits Managers are responsible for developing and administering compensation and benefits programs for employees. They work closely with stakeholders and team members to ensure that these programs are competitive and meet the needs of employees. This course can help teach you the skills you need to be a successful Compensation and Benefits Manager, such as leadership, communication, and an understanding of compensation and benefits principles.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
Diversity and Inclusion Managers are responsible for developing and implementing programs that promote diversity and inclusion in the workplace. They work closely with stakeholders and team members to create a culture of respect and understanding. This course can teach you the skills you need to be a successful Diversity and Inclusion Manager, such as leadership, communication, and an understanding of diversity and inclusion principles.
Chief Operating Officer
Chief Operating Officer
Chief Operating Officers are second-in-command of a company. They typically handle all day-to-day operations while the CEO focuses on the big picture. This course can help you learn how to be a successful Chief Operating Officer by showing you how to work effectively with others and make quick decisions under pressure.
Labor Relations Manager
Labor Relations Manager
Labor Relations Managers are responsible for managing relationships between employers and unions. They work closely with both sides to negotiate and administer labor contracts. This course can teach you the skills you need to be a successful Labor Relations Manager, such as negotiation, communication, and an understanding of labor law.
Recruiter
Recruiter
Recruiters help organizations find and hire qualified employees. They work closely with hiring managers and candidates to identify and assess talent. This course can teach you the skills you need to be a successful Recruiter, such as communication, interpersonal skills, and an understanding of the recruiting process.
Chief Executive Officer
Chief Executive Officer
As they say, the buck stops at the top. Chief Executive Officers have the ultimate responsibility for the success or failure of a business. In this course, you will learn the secrets of successful business leadership and how to motivate and inspire people. If you seek to become a top executive, this course may be useful in helping you achieve your goals.
For more career information including salaries, visit:
OpenCourser.com/course/n6rkk1/mastering
Reading list
We've selected 15 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Mastering the Art of Cross-Functional Collaboration .
Provides a framework for understanding and overcoming the five common dysfunctions that can plague teams: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results.
Offers a comprehensive guide to personal and professional effectiveness, covering topics such as self-awareness, goal setting, and interpersonal communication.
Save
Explores the importance of building a culture of trust and cooperation within teams, and how leaders can foster this environment by putting the needs of their team members first.
Save
Emphasizes the importance of building trust in the workplace and provides practical strategies for leaders to create a culture of trust and respect.
Provides a framework for having difficult conversations in a constructive and productive manner, which is essential for effective cross-functional collaboration.
Explores the challenges that large organizations face when trying to innovate and adapt to new technologies, which can be particularly relevant for cross-functional collaboration.
Save
Provides a practical guide to implementing plans and strategies effectively, which is crucial for successful cross-functional collaboration.
Save
Helps readers develop their strategic thinking skills and distinguish between good and bad strategies, which is important for effective cross-functional collaboration.
Provides a framework for building and validating new products and services through a process of continuous iteration, which can be valuable for cross-functional collaboration.
Offers practical advice and insights for entrepreneurs and leaders on how to navigate the challenges and obstacles of building a successful business, which can be relevant for cross-functional collaboration.
Save
Explores the key elements of a successful team culture, including trust, communication, and collaboration, which are essential for effective cross-functional collaboration.
Save
Provides insights into human motivation and how to create conditions that foster engagement and productivity, which can be valuable for cross-functional collaboration.
Save
Explores the science of habit formation and how to create and break habits, which can be relevant for developing effective cross-functional collaboration habits.
This classic work of military strategy provides valuable insights into the principles of competition and collaboration, which can be applied to cross-functional collaboration.
Offers practical advice on how to develop leadership skills and become an effective leader, which is essential for successful cross-functional collaboration.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/n6rkk1/mastering
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Effort
3 hours to complete
Level
Introductory
Via
Coursera
Institution
University of Colorado System
Instructors
A.W. Lukens
Oxana Trotsenko
Language
English
This course belongs to a
collection
called
Cross-Functional Collaboration. It's comprised of three courses:
- Facilitating and Leading Cross-Functional Collaboration
- Fundamentals of Cross-Functional Collaboration
- Mastering the Art of Cross-Functional Collaboration (viewing)
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