Mastering the Art of Cross-Functional Collaboration from Coursera

Every element of this course is focused on preparing you to understand yourself and how you lead. Your clarity comes from your heart, your intuition, and your mind. At the end of the day, the way you lead has to come from who you are. It will be up to you to figure this out for yourself.

In this course, we will be joined by the United Airlines former Chairman and CEO, Oscar Munoz. Here, he will share personal lessons of becoming an influential business leader who has successfully worked through some of the toughest cross-functional collaboration scenarios. These range from delivering unprecedented profits at CSX, to turning around United Airlines, to leading the negotiations between the airline industry and Federal Government during COVID-19 pandemic, just to name a few. In each of these cases, he brought people together and led with an approach that we don’t often see in business by leading with his heart. This is who Oscar is.

Join me in this course to discover how to become an inspiring and impactful leader by learning Oscar’s approach and the lessons he’s learned to become the leader he is today.

What's inside

Syllabus

That’s what I do, it’s not who I am

The path to success is not an easy one. However, it comes down to the choices we make in life. Even when dealt an unfavorable hand, we can choose to persevere. Through sacrifice, learning, and willingness to grow and evolve, we can choose to claim our own agency. In this module, you will learn how a former United Airlines’ CEO overcame challenges of his upbringing and became a successful prominent business leader. Here, Oscar will share how he deals with fear, his inner critic, feedback, and letting go of control.

Axioms

As we evolve as leaders, we define a key set of universal principles that guide the way we behave. These are our personal mantras that withstand the test of time and pressure. In this module, Oscar Munoz will share his axioms or mantras that have become synonymous with the way he leads and collaborates.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches learners to become inspiring leaders by understanding themselves better

Examines real-world examples of effective leadership by a former United Airlines CEO

Presents a unique perspective on leadership that emphasizes emotional intelligence and intuition

Guides learners in developing their own personal mantras and guiding principles for leadership

Provides a strong foundation for learners who are new to leadership or seeking to enhance their skills

Requires learners to engage with personal growth and self-reflection, which may not be suitable for all learners

Career center

Learners who complete Mastering the Art of Cross-Functional Collaboration will develop knowledge and skills that may be useful to these careers:

Project Manager

Project Managers oversee and coordinate the completion of projects from conception to completion. They work closely with team members, stakeholders, and clients to ensure that projects are completed on time, within budget, and to the required quality standards. This course can teach you how to be a better project manager by showing you the importance of communication, collaboration, and attention to detail.

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Management Consultant

Management Consultants help organizations improve their performance. They work closely with clients to identify problems, develop solutions, and implement change. This course can teach you the skills you need to be a successful Management Consultant, such as problem-solving, communication, and an understanding of business principles.

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Business Analyst

Business Analysts help organizations improve their processes and make better decisions. They work closely with stakeholders and team members to identify problems, gather data, and develop solutions. This course can teach you the skills you need to be a successful Business Analyst, such as problem-solving, communication, and data analysis.

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Program Manager

Program Managers are responsible for the overall success of a program, which may include multiple projects. They work closely with stakeholders and team members to define goals, develop plans, and track progress. This course can teach you how to be an effective Program Manager by developing your leadership skills and ability to create a culture of collaboration.

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Organizational Development Manager

Organizational Development Managers help organizations improve their performance by developing and implementing programs that focus on employee training, leadership development, and organizational change. This course can teach you the skills you need to be a successful Organizational Development Manager, such as leadership, communication, and an understanding of organizational behavior.

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Training Manager

Training Managers are responsible for developing and delivering training programs that help employees improve their skills and knowledge. They work closely with stakeholders and team members to identify training needs and develop and implement effective training programs. This course can help teach you the skills you need to be a successful Training Manager, such as leadership, communication, and an understanding of learning and development principles.

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Corporate Social Responsibility Manager

Corporate Social Responsibility Managers are responsible for developing and implementing programs that promote social responsibility in the workplace. They work closely with stakeholders and team members to create a culture of sustainability and giving back to the community. This course can teach you the skills you need to be a successful Corporate Social Responsibility Manager, such as leadership, communication, and an understanding of corporate social responsibility principles.

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Compensation and Benefits Manager

Compensation and Benefits Managers are responsible for developing and administering compensation and benefits programs for employees. They work closely with stakeholders and team members to ensure that these programs are competitive and meet the needs of employees. This course can help teach you the skills you need to be a successful Compensation and Benefits Manager, such as leadership, communication, and an understanding of compensation and benefits principles.

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Human Resources Manager

Human Resources Managers help employers find, hire, train, and develop employees. They also work to ensure that employees are treated fairly and that the workplace is a safe and productive environment. If you wish to become a Human Resource Manager, this course can help you understand how to improve your leadership skills and how to build a culture of respect and collaboration that will benefit the entire company.

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Product Manager

Product Managers are responsible for the development and launch of new products. They work closely with engineers, designers, and marketing teams to ensure that products meet the needs of customers. This course can help teach you the skills you need to be a successful Product Manager, such as leadership, communication, and an understanding of the product development process.

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Diversity and Inclusion Manager

Diversity and Inclusion Managers are responsible for developing and implementing programs that promote diversity and inclusion in the workplace. They work closely with stakeholders and team members to create a culture of respect and understanding. This course can teach you the skills you need to be a successful Diversity and Inclusion Manager, such as leadership, communication, and an understanding of diversity and inclusion principles.

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Chief Operating Officer

Chief Operating Officers are second-in-command of a company. They typically handle all day-to-day operations while the CEO focuses on the big picture. This course can help you learn how to be a successful Chief Operating Officer by showing you how to work effectively with others and make quick decisions under pressure.

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Recruiter

Recruiters help organizations find and hire qualified employees. They work closely with hiring managers and candidates to identify and assess talent. This course can teach you the skills you need to be a successful Recruiter, such as communication, interpersonal skills, and an understanding of the recruiting process.

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Labor Relations Manager

Labor Relations Managers are responsible for managing relationships between employers and unions. They work closely with both sides to negotiate and administer labor contracts. This course can teach you the skills you need to be a successful Labor Relations Manager, such as negotiation, communication, and an understanding of labor law.

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Chief Executive Officer

As they say, the buck stops at the top. Chief Executive Officers have the ultimate responsibility for the success or failure of a business. In this course, you will learn the secrets of successful business leadership and how to motivate and inspire people. If you seek to become a top executive, this course may be useful in helping you achieve your goals.

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