Business English: Management and Leadership from Coursera

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for

• Recruiting and training a professional team to work together with integrity and respect

• Managing and participating in well-organized meetings

• Making telephone conferences more efficient

• Writing professional emails that are easy to read

The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

What's inside

Syllabus

Staffing and Hiring Decisions

In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

Meeting Management

Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

Leading and Teaming

Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

Planning, Organizing, and Delegating

Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

Managing and Coaching

Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

Review

This module will help you to complete the panel discussion successfully.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines business communication in English, which is essential for business professionals working in international environments

Taught by instructors with extensive experience in business communication in English

Develops skills in recruiting and training, meeting management, leading and teaming, planning, organizing, and delegating, and managing and coaching

Provides opportunities for practice through activities and discussions, which helps learners apply their skills in real-life scenarios

Reviews summary

Business english for management

Learners say that Business English: Management and Leadership is an excellent course for advancing business English communication skills. They found that the topics were interesting, the examples were helpful, and the explanations from the instructors made it easy to learn terminology and pronunciation. The overall quality of the course was well received by learners.

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business English: Management and Leadership with these activities:

Review The 7 Habits of Highly Effective People by Stephen Covey

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Enhance your communication and interpersonal skills in business by reading and reflecting on Covey's influential work.

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Read the first five chapters of The 7 Habits of Highly Effective People.
Summarize the main points of each chapter.
Identify the key concepts that are related to the Leading and Teaming module.
Reflect on how you can apply these concepts to your own work.

Practice summarizing key points of a meeting agenda

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Improve communication skills in English by practicing effective meeting management techniques.

Browse courses on Meeting Management

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Review the agenda for an upcoming meeting.
Identify the key points of each agenda item.
Summarize the key points in a concise and clear way.
Practice summarizing aloud.

Review Leading by Jennifer Rubin

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Learn the importance of leadership in business and how to improve communication skills.

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Read the first five chapters of Leading.
Summarize the main points of each chapter.
Identify the key concepts that are related to the Leading and Teaming module.
Reflect on how you can apply these concepts to your own work.

Five other activities

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Develop a plan for recruiting and onboarding a new hire

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Practice the skills necessary for hiring a professional team by creating a plan for recruiting and onboarding.

Browse courses on Staffing

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Research different recruiting methods.
Create a job description.
Develop an interview plan.
Create an onboarding plan.
Present your plan to a peer or mentor for feedback.

Develop a plan for leading a team project

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Apply your knowledge of leading and managing a team by developing a thorough project plan.

Browse courses on Project Management

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Identify a team project that you would like to lead.
Develop a project plan that includes the following: - Project goals - Project scope - Project timeline - Project budget - Project team - Project resources.
Present your project plan to a peer or mentor for feedback.

Attend a workshop on effective delegation

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Enhance leadership skills and learn how to effectively delegate tasks and projects.

Browse courses on Delegation

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Research different delegation strategies.
Identify a task or project that you can delegate.
Develop a delegation plan.
Delegate the task or project to a team member.
Monitor the progress of the delegated task or project.
Evaluate your delegation performance and make adjustments as needed.

Engage in a role-playing exercise to practice coaching and mentoring

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Refine your skills in employee management and gain experience in coaching and mentoring through role-playing.

Browse courses on Coaching

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Identify a coaching or mentoring scenario.
Develop a role-playing plan.
Practice the role-playing exercise with a peer.
Reflect on the role-playing exercise and identify areas for improvement.

Create a portfolio of your best work from this course

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Compile your course materials, including assignments, quizzes, and exams, for review and reflection.

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Gather all of your course materials.
Select your best work from the course.
Create a portfolio that showcases your work.
Reflect on your work and identify areas for improvement.

Career center

Learners who complete Business English: Management and Leadership will develop knowledge and skills that may be useful to these careers:

Management Consultant

Management Consultants help businesses to identify and solve problems, and improve their overall performance. The skills learned in Business English: Management and Leadership can be very beneficial for Management Consultants, who often work with clients from a variety of backgrounds and must be able to communicate effectively in both written and verbal form. The course's focus on leadership and teaming will be especially helpful for Management Consultants who are responsible for leading and motivating teams.

See salaries and explore the career path for Management Consultant

Project Manager

Project Managers are responsible for planning, organizing, and executing projects. The skills learned in Business English: Management and Leadership can be very helpful for Project Managers, who often work with teams of people from different backgrounds and must be able to communicate effectively in both written and verbal form. The course's focus on planning, organizing, and delegating will be especially helpful for Project Managers who are responsible for managing complex projects.

See salaries and explore the career path for Project Manager

Sales Manager

Sales Managers are responsible for leading and motivating sales teams. The skills learned in Business English: Management and Leadership can be very helpful for Sales Managers, who must be able to communicate effectively with customers and other stakeholders. The course's focus on leadership and teaming will be especially helpful for Sales Managers who are responsible for leading and motivating teams.

See salaries and explore the career path for Sales Manager

Business Analyst

Business Analysts are responsible for studying, understanding, and ultimately enhancing their organization’s business processes. The skills learned in Business English: Management and Leadership can help equip Business Analysts to communicate more effectively in their work. For instance, the course's focus on planning and organizing can help Business Analysts effectively prepare for and lead meetings with stakeholders. The course's emphasis on effective communication and language skills will be especially beneficial for Business Analysts who work with diverse teams and must convey technical material to non-technical stakeholders.

See salaries and explore the career path for Business Analyst

Product Manager

Product Managers are responsible for developing and launching new products. The skills learned in Business English: Management and Leadership can be very helpful for Product Managers, who must be able to communicate effectively with customers and other stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Product Managers who are responsible for leading and motivating teams.

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Operations Manager

Operations Managers are responsible for overseeing the day-to-day operations of a business. The skills learned in Business English: Management and Leadership can be very helpful for Operations Managers, who must be able to communicate effectively with employees, customers, and suppliers. The course's focus on managing and coaching will be especially helpful for Operations Managers who are responsible for leading and motivating teams.

See salaries and explore the career path for Operations Manager

Portfolio Manager

Portfolio Managers are responsible for managing investment portfolios. The skills learned in Business English: Management and Leadership can be very helpful for Portfolio Managers, who must be able to communicate effectively with clients and other stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Portfolio Managers who are responsible for leading and motivating teams.

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Risk Manager

Risk Managers are responsible for identifying and managing risks. The skills learned in Business English: Management and Leadership can be very helpful for Risk Managers, who must be able to communicate effectively with stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Risk Managers who are responsible for leading and motivating teams.

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Business Development Manager

Business Development Managers are responsible for identifying and developing new business opportunities. The skills learned in Business English: Management and Leadership can be very helpful for Business Development Managers, who must be able to communicate effectively with customers and other stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Business Development Managers who are responsible for leading and motivating teams.

See salaries and explore the career path for Business Development Manager

Program Manager

Program Managers are responsible for planning and executing programs. The skills learned in Business English: Management and Leadership can be very helpful for Program Managers, who must be able to communicate effectively with stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Program Managers who are responsible for leading and motivating teams.

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Account Manager

Account Managers are responsible for managing relationships with key customers. The skills learned in Business English: Management and Leadership can be very helpful for Account Managers, who must be able to communicate effectively with customers and other stakeholders. The course's focus on managing and coaching will be especially helpful for Account Managers who are responsible for building and maintaining relationships with customers.

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Compliance Manager

Compliance Managers are responsible for ensuring that their organization complies with all applicable laws and regulations. The skills learned in Business English: Management and Leadership can be very helpful for Compliance Managers, who must be able to communicate effectively with stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Compliance Managers who are responsible for leading and motivating teams.

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Human Resources Manager

Human Resources Managers are responsible for overseeing the human resources function of a business. The skills learned in Business English: Management and Leadership can be very helpful for Human Resources Managers, who must be able to communicate effectively with employees at all levels of the organization. The course's focus on managing and coaching will be especially helpful for Human Resources Managers who are responsible for recruiting, training, and developing employees.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns. The skills learned in Business English: Management and Leadership can be very helpful for Marketing Managers, who must be able to communicate effectively with customers and other stakeholders. The course's focus on planning, organizing, and delegating will be especially helpful for Marketing Managers who are responsible for leading and motivating teams.

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Chief Executive Officer

Chief Executive Officers (CEOs) are responsible for the overall leadership and management of a company. The skills learned in Business English: Management and Leadership can be very helpful for CEOs, who must be able to communicate effectively with stakeholders. The course's emphasis on effective communication and language skills will be especially beneficial for CEOs who work with diverse teams and must convey complex material to a variety of audiences.

See salaries and explore the career path for Chief Executive Officer