Leading with Power Skills: Emotions & Emotional Intelligence from Coursera

Emotional intelligence is expected to be the most in-demand power skill in workplaces across sectors and industries by 2024. Are you prepared?

This certificate offers an extraordinary opportunity to spend some quality time with yourself to assess your current level of soft skills, clearly define your core self, and build soft skills which are essential to professional, not to mention life, success.

If you aren’t sure or just want to brush up on this critical skill, this course is for you. Employers are Emotional intelligence is a core power skill for the workplace. Emotions are an essential secondary intelligence system.

As a learned skill, emotional intelligence can be measured, increased and deployed with education and practice. Central to emotional intelligence is a strong vocabulary of emotions.

What's inside

Syllabus

Week 1 - What Are Emotions

Week 2 - What is EI?

Week 3 - Building EI

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Focuses on emotional intelligence, which is projected to be a highly sought-after skill in the workplace, making it relevant for career development

Provides an opportunity for self-assessment and skill-building, which can be valuable for personal growth and improved interpersonal relationships

Develops a strong vocabulary of emotions, which is essential for effective communication and leadership in professional settings

Reviews summary

Leading with practical emotional intelligence

According to learners, this course offers practical strategies and actionable insights for developing emotional intelligence and self-awareness. Many reviewers highlight the instructor's engaging delivery and the clear structure of the modules, making the concepts easy to understand and apply. Students report being able to immediately use the tools and knowledge gained in both professional and personal contexts, finding the material valuable and insightful. While the course is generally well-received, a few learners suggest that the depth may be more suitable for those new to the topic rather than advanced practitioners.

Good foundation, maybe basic for some.

"Great foundational course for beginners in EI."

"While insightful, it felt a bit basic at times for someone with prior knowledge."

"The course provides a solid introduction but may not delve deep enough for advanced learners."

Course content is well-organized.

"The modules were well-structured and flowed logically."

"I appreciated the clear organization of the course material week by week."

"The course structure made it easy to follow and learn effectively."

Helped gain deeper personal insights.

"I have a much better understanding of my own emotions after this course."

"It really helped me look inward and understand my emotional style."

"Gained valuable insights into myself and how I react to situations."

"The course content facilitated significant personal reflection and growth."

Instructor is clear, knowledgeable, and engaging.

"The instructor is incredibly engaging and explains concepts clearly."

"I found the instructor's delivery to be excellent and easy to follow."

"Her passion for the subject really came through, making lectures enjoyable."

"The instructor's expertise made complex topics understandable."

Offers skills for immediate real-world use.

"I can apply the skills immediately to my work and personal life."

"The course provided really practical strategies and tools I could use."

"Very useful for understanding emotions and applying them in real life scenarios."

"I gained practical skills that have already helped me navigate difficult conversations."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Leading with Power Skills: Emotions & Emotional Intelligence with these activities:

Review Core Emotions

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Solidify your understanding of core emotions to build a strong foundation for understanding emotional intelligence.

Browse courses on Emotions

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Identify and define the six basic emotions: happiness, sadness, anger, fear, surprise, and disgust.
Reflect on personal experiences related to each emotion.

Create an 'Emotions' Vocabulary List

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Expand your emotional vocabulary to better understand and articulate your feelings.

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Research and compile a list of diverse emotion words.
Define each emotion word and provide examples of its usage.
Categorize the emotion words based on intensity and valence.

Read 'Emotional Intelligence 2.0'

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Gain practical strategies for improving your emotional intelligence by reading a widely recognized guide.

View Melania on Amazon

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Read the book and complete the self-assessment.
Identify areas for improvement based on the assessment results.
Implement the suggested strategies in your daily life.

Four other activities

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Emotional Intelligence Journaling

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Track your emotional responses and reactions to improve self-awareness and emotional regulation.

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Create a journal to record emotional experiences.
Document specific situations, your emotional responses, and your reactions.
Analyze patterns and triggers in your emotional responses.
Reflect on alternative ways to respond in similar situations.

Practice Active Listening with a Partner

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Develop active listening skills to improve empathy and understanding in interpersonal interactions.

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Find a partner to practice active listening.
Take turns sharing personal experiences and practicing active listening techniques.
Provide constructive feedback to each other on listening skills.

Read 'The Language of Emotions'

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Deepen your understanding of the purpose and function of emotions by exploring a comprehensive guide.

View The Language of Emotions Workbook on Amazon

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Read the book and reflect on the insights provided.
Identify how different emotions manifest in your own life.
Apply the book's principles to improve your emotional regulation.

Tutor other students

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Reinforce your understanding of emotional intelligence by helping other students grasp the concepts.

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Offer to tutor other students in the course.
Prepare explanations and examples to clarify difficult concepts.
Answer questions and provide support to struggling students.

Career center

Learners who complete Leading with Power Skills: Emotions & Emotional Intelligence will develop knowledge and skills that may be useful to these careers:

Social Worker

A Social Worker helps individuals and families navigate complex challenges, requiring a high degree of empathy and understanding of emotional dynamics. This role demands an advanced understanding of emotional intelligence. This course's emphasis on building a strong emotional vocabulary and understanding one's core self may be useful for a social worker. The course's content may be a key in understanding emotional intelligence; the primary tool of a social worker. The training provided will help the individual learn to lead with power skills and emotional intelligence.

See salaries and explore the career path for Social Worker

Counselor

A Counselor helps individuals navigate personal challenges, requiring a sharp understanding of emotions and an ability to empathize. This role requires a deep understanding of emotional intelligence. This course will aid in developing the understanding of emotional intelligence necessary to become an effective counselor. The course content on building emotional intelligence may be particularly useful for counselors. This course can allow the counselor to understand their core self as they learn about emotions.

See salaries and explore the career path for Counselor

Academic Advisor

An Academic Advisor guides students through their academic journeys, requiring empathy, and the ability to understand the emotional challenges students may face. This role relies on strong emotional intelligence, and clear communications with students. This course's emphasis on understanding emotions and building emotional intelligence may help academic advisors. The course may be particularly useful for understanding the emotional landscape of the advisee. This course can help the academic advisor lead with power skills and improve their advising.

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Human Resources Specialist

A Human Resources Specialist often acts as a bridge between employees and management, requiring a high degree of emotional intelligence. This role involves managing conflict, guiding employee development, and fostering a positive workplace. This course, with its focus on emotional intelligence, helps build a foundation for understanding and managing the emotional landscape of a workplace. It may be useful for a Human Resources Specialist who need to improve their abilities in communication and empathy. This course can help you assess your current soft skills and understand how emotions function as a secondary intelligence system.

See salaries and explore the career path for Human Resources Specialist

Mediator

A Mediator facilitates conflict resolution, requiring keen awareness of the emotional dynamics at play. This role calls for strong emotional intelligence. This course's focus on emotions and how to build emotional intelligence is particularly relevant for a mediator. The course's materials may help a mediator to understand and de-escalate conflict. The course emphasizes building the essential power skill of emotional intelligence and may be a worthwhile starting point.

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Training and Development Specialist

Training and Development Specialists design and deliver training programs that enhance employees' skills and performance. They must understand the emotional needs of learners and create engaging content. This role requires a strong grasp of emotional intelligence. This course's content on emotional intelligence and self-assessment will definitely assist training specialists. The course may help in developing a deep understanding of how emotional intelligence is a power skill in the workplace. For a training specialist this course will develop their ability to lead with power skills, in particular, emotional intelligence.

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Team Leader

Team leaders must navigate team dynamics and motivate individuals to achieve common goals. This role requires a high level of emotional intelligence, as team leaders are tasked with understanding individual needs and managing interpersonal conflicts. This course, with its emphasis on building emotional intelligence, may be useful for developing strong leadership skills. The course's materials on understanding emotions may be especially relevant for a team leader looking to create a more collaborative team environment. A team leader must have a strong understanding of emotions and, as the course name suggests, learn to lead with power skills.

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Project Manager

A Project Manager must lead teams of diverse members, understand stakeholders' concerns, and effectively navigate conflicts that arise throughout a project's lifecycle. This role benefits from a developed emotional intelligence. This course's focus on understanding and building emotional intelligence can help a project manager become more effective. The course may also help you develop a strong emotional vocabulary which is useful in a project setting. This course will help you with the essential power skills of leadership and management.

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Recruiter

A Recruiter identifies and attracts talent, requiring strong interpersonal and communication skills to assess candidates beyond just their technical qualifications. A recruiter must be able to gauge a candidate's emotional intelligence. This course will help the recruiter to better assess and understand the emotional aspects of communication. The course may be helpful in developing a better understanding of the emotional aspect of successful hiring. Recruiters may find a focus on power skills to be particularly helpful.

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Public Relations Specialist

Public Relations Specialists must manage relationships with the public and stakeholders, requiring empathy, and the ability to understand diverse emotional viewpoints. This role uses emotional intelligence to communicate effectively and maintain a positive brand image. This course may help a public relations specialist better understand how to read the emotional landscape surrounding an issue. The course's emphasis on developing a strong emotional vocabulary can aid the public relations specialist in strategic communication. This kind of role calls for a strong foundation in power skills.

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Sales Manager

A Sales Manager leads sales teams and is tasked with achieving revenue targets through effective team leadership and motivation. This role requires a degree of emotional intelligence to understand sales team and customer needs. This course, with its emphasis on emotional intelligence, may help enhance a sales manager's communication and interpersonal skills. The course may help them to better understand the emotions underlying their team's performance. The focus on power skills and emotional intelligence makes this course a good fit for a sales manager.

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Communications Manager

A Communications Manager crafts and executes communication strategies, requiring an understanding of how messaging impacts different audiences on an emotional level. They must be able to read an audience and adjust communication styles accordingly. This role requires a strong grasp of emotional intelligence. The course may be useful for a communications manager in understanding how to best connect with their intended audience. The course content may be useful in understanding emotional responses in communications as part of a wider skill set. This course focuses on the power skill of emotional intelligence which is crucial to becoming an effective manager.

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Nonprofit Program Coordinator

A Nonprofit Program Coordinator manages the day-to-day operations of programs, requiring interpersonal skills to work with staff and clients, and the emotional intelligence to understand the needs of the community they serve. This role benefits from emotional intelligence in its focus on team work and client service. This course's focus on building emotional intelligence may be useful for this kind of role. The course material on understanding emotions helps the manager improve the program and its delivery. This gives the program coordinator a foundation to lead with power skills.

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Community Outreach Coordinator

A Community Outreach Coordinator connects with the public, requiring a good understanding of emotional responses and empathy for varied audiences. This role benefits from a strong understanding of emotional intelligence. This course content may help you build a strong foundation for relating to a diverse community. The course's emphasis on emotional understanding is particularly helpful for someone in this role. This role can be improved by developing power skills, such as emotional intelligence, which this course provides.

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Customer Service Representative

A Customer Service Representative interacts daily with customers to address concerns and resolve issues. This requires a great deal of empathy and a keen understanding of emotional cues. This role can be significantly improved with training in emotional intelligence. This course will assist with developing the skills necessary to engage with customers who may be in emotional states. The course content may be helpful in understanding emotions in various contexts and how to address them in a professional manner. A customer representative stands to benefit greatly from learning how to lead with power skills.

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Leading with Power Skills

Emotions & Emotional Intelligence

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What's inside

Syllabus

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Reviews summary

Leading with practical emotional intelligence

Activities

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