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Juan A. Marin-García, Cristina Santandreu Mascarell, and Amable Juárez Tárrega

Soft skills are essential in pretty much all current jobs and these complement well the hard skills needed to successfully build talented role-model individuals within an organization.

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Soft skills are essential in pretty much all current jobs and these complement well the hard skills needed to successfully build talented role-model individuals within an organization.

For remote environments, communicating efficiently is, if anything, even more essential and complex than in an in-house setting. Therefore we aim to help you get the people who are going to be in charge of leading roles fully adapted to perform in remote work settings.

The richness of remote channels, despite their advancements, does not match in-person interactions and requires certain technology interaction skills to convey the closeness that effective teamwork needs, despite the physical distance between participants.

We have structured the learning experience using digital resources, real-world examples, self-assessments by enrolled individuals, and peer feedback to provide a comprehensive 360º overview. This will enable us to create a management action plan based on the acquired skills.

What you'll learn

  • Select and employ an assertive style when communicating in a digital setting.
  • Interact through a broad range of digital technologies and understand the most suitable communication medium for a given context.
  • Create different ways to share your knowledge (e.g., mind maps, diagrams, rich pictures, and visual models) using digital tools.
  • Fully understand all the non-written behavioral norms that apply when communicating in remote settings.
  • Decide when and how to provide feedback/feedforward in digital environments.

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What's inside

Learning objectives

  • Select and employ an assertive style when communicating in a digital setting.
  • Interact through a broad range of digital technologies and understand the most suitable communication medium for a given context.
  • Create different ways to share your knowledge (e.g., mind maps, diagrams, rich pictures, and visual models) using digital tools.
  • Fully understand all the non-written behavioral norms that apply when communicating in remote settings.
  • Decide when and how to provide feedback/feedforward in digital environments.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops essential soft skills that complement technical expertise, fostering well-rounded professionals
Focuses on the complexities of remote communication, helping learners navigate digital interactions effectively
Utilizes a range of digital resources and real-world examples to provide a comprehensive learning experience
Taught by experienced instructors from a reputable institution, ensuring high-quality content and guidance
Emphasizes creating a management action plan based on acquired skills, ensuring practical application
May require access to specific digital tools and technologies for optimal learning

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Interpersonal Communication Skills adapted to remote teams with these activities:
Familiarize yourself with the foundational concepts of soft skills
Gain a deeper foundation in soft skills by reading a book that explores essential habits for individuals and teams.
Show steps
  • Read through the book's chapters
  • Take notes on key concepts and ideas
  • Reflect on practical applications to your role
Practice writing a concise and persuasive email in a digital setting
Solidify your understanding of written communication in a digital setting by applying principles of assertive communication.
Browse courses on Communication
Show steps
  • Identify a scenario that requires an email response
  • Craft an email that is clear, concise, and assertive
  • Review your email for grammar, spelling, and tone
Engage in a virtual discussion with peers
Enhance your remote communication skills by participating in virtual discussions with peers from diverse backgrounds.
Browse courses on Communication
Show steps
  • Join a virtual discussion forum or group related to the course
  • Actively listen to others' perspectives
  • Contribute thoughtfully to the discussion
  • Reflect on the discussion and identify areas for improvement
Two other activities
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Show all five activities
Develop a remote communication plan for a team
Apply your understanding of effective remote communication by creating a comprehensive communication plan for a hypothetical team.
Browse courses on Communication
Show steps
  • Identify team members and their responsibilities
  • Analyze communication needs and potential challenges
  • Develop clear communication protocols and guidelines
  • Implement the communication plan and track its effectiveness
Volunteer to lead a virtual workshop on soft skills
Gain practical experience in facilitating remote communication by leading a virtual workshop on soft skills.
Browse courses on Soft Skills
Show steps
  • Identify an organization or group that aligns with your interests
  • Develop a workshop proposal and submit it for approval
  • Plan and prepare the workshop content
  • Deliver the workshop and engage with participants

Career center

Learners who complete Interpersonal Communication Skills adapted to remote teams will develop knowledge and skills that may be useful to these careers:
Meeting Facilitator
The skills you learn in this course would translate well to this career. Most remote Meeting Facilitators use digital tools to share knowledge and interact with participants, making this course a clear advantage. In addition, the focus on non-verbal behavioral norms and how to provide effective feedback in digital environments would be extremely helpful for this role.
Human Resources Manager
The course's emphasis on select and employ assertive style when communicating in a digital setting and fully understanding all the non-written behavioral norms that apply when communicating in remote settings would be extremely helpful for a Human Resources Manager. Since a HRM typically works with a variety of people within an organization, they must be able to communicate effectively, both in-person and digitally.
Project Manager
A Project Manager typically oversees the planning, execution, and closure of a project. Often, they must interact with a variety of people on the project team and stakeholders to keep the project on schedule and ensure that goals are met. Much of this is done remotely, so the focus on digital technologies, including digital tools for sharing knowledge would be particularly helpful. Additionally, the focus on non-verbal behavioral norms and how to provide effective feedback in digital environments would be very helpful.
Office Manager
Communication is key in any office setting, but it's especially crucial for an Office Manager. This person is responsible for ensuring that the office runs smoothly and efficiently, which requires them to be able to communicate effectively with a variety of people, including employees, customers, and vendors. Since the role of Office Manager often includes working remotely, taking this course would not only be helpful, but sets you apart from other candidates.
Business Analyst
Taking this course may be useful for a Business Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Marketing Specialist
Taking this course in Interpersonal Communication Skills may be useful for a Marketing Specialist as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world. In addition, the course's focus on using a broad range of digital technologies, including digital tools for sharing knowledge, and the behavioral norms that apply in remote settings would be beneficial for this role.
Data Analyst
Taking this course may be useful for a Data Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Database Administrator
Taking this course may be useful for a Database Administrator as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Network Administrator
Taking this course may be useful for a Network Administrator as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Information Security Analyst
Taking this course may be useful for a Information Security Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Systems Analyst
Taking this course may be useful for a Systems Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Computer Systems Analyst
Taking this course may be useful for a Computer Systems Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Statistician
Taking this course may be useful for a Statistician as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Software Engineer
Taking this course may be useful for a Software Engineer as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.
Operations Research Analyst
Taking this course may be useful for a Operations Research Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

Reading list

We've selected 19 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Interpersonal Communication Skills adapted to remote teams.
Practical guide to having crucial conversations effectively. It provides a step-by-step process for having difficult conversations in a way that preserves relationships and achieves positive outcomes.
Difficult conversations are a part of life, and they can be even more challenging in a remote setting. provides guidance on how to have difficult conversations effectively. It valuable resource for anyone who wants to improve their communication skills.
Provides insights into the challenges and strengths of introverts. It valuable resource for anyone who wants to improve their communication skills, regardless of their personality type.
Culture can have a significant impact on communication. provides insights into the cultural differences that can affect interpersonal communication in remote teams. It valuable resource for anyone who works with people from different cultures.
Provides a framework for personal and professional development. It valuable resource for anyone who wants to improve their communication skills and become a more effective leader.
Explores the impact of technology on the workplace and provides guidance on how to adapt to the digital transformation. It also covers topics such as remote work, flexible work arrangements, and the use of collaboration tools.
Provides guidance on how to develop a strong sense of presence. It valuable resource for anyone who wants to improve their communication skills and become a more effective leader.
Provides a comprehensive overview of nonverbal communication and how to interpret body language cues. It is particularly useful in understanding the nuances of communication in remote settings, where visual cues are limited.
Provides a framework for escaping the traditional 9-to-5 job and living a more fulfilling life. It valuable resource for anyone who wants to improve their communication skills and become more productive.
Provides practical tools for having difficult conversations and resolving conflicts in a constructive manner. It is particularly valuable for remote teams where communication can be challenging and misunderstandings can arise more easily.
Provides practical advice and case studies on how to successfully manage and lead remote teams. It covers topics such as building team culture, establishing clear communication channels, and managing performance.
Provides principles and insights on effective leadership. It can be useful for individuals looking to develop their leadership skills and create a positive and productive work environment in remote teams.
Provides a comprehensive system for managing tasks and projects effectively. It can be useful for individuals looking to improve their productivity and time management skills in remote environments, where distractions and interruptions can be more frequent.
Helps individuals identify and develop their natural talents. It provides insights into how to leverage strengths to enhance performance and build successful teams. It can be useful for individuals looking to understand their own strengths and weaknesses, and how to maximize their potential in remote work environments.
Promotes the idea of a growth mindset and provides strategies for developing a more positive and resilient attitude. It can be valuable for individuals looking to overcome challenges and embrace opportunities in remote work environments.

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