Interpersonal Communication Skills adapted to remote teams from edX

Soft skills are essential in pretty much all current jobs and these complement well the hard skills needed to successfully build talented role-model individuals within an organization.

For remote environments, communicating efficiently is, if anything, even more essential and complex than in an in-house setting. Therefore we aim to help you get the people who are going to be in charge of leading roles fully adapted to perform in remote work settings.

The richness of remote channels, despite their advancements, does not match in-person interactions and requires certain technology interaction skills to convey the closeness that effective teamwork needs, despite the physical distance between participants.

We have structured the learning experience using digital resources, real-world examples, self-assessments by enrolled individuals, and peer feedback to provide a comprehensive 360º overview. This will enable us to create a management action plan based on the acquired skills.

What you'll learn

Select and employ an assertive style when communicating in a digital setting.
Interact through a broad range of digital technologies and understand the most suitable communication medium for a given context.
Create different ways to share your knowledge (e.g., mind maps, diagrams, rich pictures, and visual models) using digital tools.
Fully understand all the non-written behavioral norms that apply when communicating in remote settings.
Decide when and how to provide feedback/feedforward in digital environments.

What's inside

Learning objectives

Select and employ an assertive style when communicating in a digital setting.
Interact through a broad range of digital technologies and understand the most suitable communication medium for a given context.
Create different ways to share your knowledge (e.g., mind maps, diagrams, rich pictures, and visual models) using digital tools.

Fully understand all the non-written behavioral norms that apply when communicating in remote settings.
Decide when and how to provide feedback/feedforward in digital environments.

Select and employ an assertive style when communicating in a digital setting.
Interact through a broad range of digital technologies and understand the most suitable communication medium for a given context.
Create different ways to share your knowledge (e.g., mind maps, diagrams, rich pictures, and visual models) using digital tools.
Fully understand all the non-written behavioral norms that apply when communicating in remote settings.
Decide when and how to provide feedback/feedforward in digital environments.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Develops essential soft skills that complement technical expertise, fostering well-rounded professionals

Focuses on the complexities of remote communication, helping learners navigate digital interactions effectively

Utilizes a range of digital resources and real-world examples to provide a comprehensive learning experience

Taught by experienced instructors from a reputable institution, ensuring high-quality content and guidance

Emphasizes creating a management action plan based on acquired skills, ensuring practical application

May require access to specific digital tools and technologies for optimal learning

Reviews summary

Practical communication skills for remote teams

According to students, this course offers practical and immediately applicable strategies for improving interpersonal communication in remote team settings. Learners praise the highly relevant content on topics like assertive communication, non-written norms in digital environments, and effective digital channel selection, often finding it transformative for their professional roles. While largely seen as a solid introduction to remote communication, some more experienced professionals found the material somewhat generic or basic, suggesting it's better suited for beginners. The course's use of self-assessments and peer feedback is generally valued, though the latter's effectiveness can depend on consistent participant engagement.

Incorporates valuable self-reflection and peer learning opportunities.

"The self-assessments and peer feedback were also very valuable, providing a 360-degree view."

"The peer feedback was useful, but limited by participation."

"I found the self-assessments insightful."

Emphasizes unique aspects of communication in digital settings.

"The section on non-verbal cues in video calls was particularly insightful."

"The emphasis on digital channel selection was crucial."

"The modules on feedback and understanding non-written norms were well-explained."

Provides actionable strategies for real-world remote work scenarios.

"I learned practical strategies I could apply immediately."

"The content is directly applicable to my role as a team leader."

"This course gave me the confidence to communicate more effectively with my international remote team."

Could benefit from more in-depth, hands-on guidance on digital tools.

"I would have liked more hands-on guidance there [for mind maps]."

"Some parts felt a bit theoretical, and I wish there were more interactive exercises."

Ideal for those new to remote leadership or digital communication.

"It's probably better for beginners or those new to remote leadership."

"I found this course somewhat basic... for an experienced professional."

"I was looking for more specific examples or templates for different communication scenarios."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Interpersonal Communication Skills adapted to remote teams with these activities:

Familiarize yourself with the foundational concepts of soft skills

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Gain a deeper foundation in soft skills by reading a book that explores essential habits for individuals and teams.

View The 7 Habits of Highly Effective People: 30th... on Amazon

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Read through the book's chapters
Take notes on key concepts and ideas
Reflect on practical applications to your role

Practice writing a concise and persuasive email in a digital setting

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Solidify your understanding of written communication in a digital setting by applying principles of assertive communication.

Browse courses on Communication

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Identify a scenario that requires an email response
Craft an email that is clear, concise, and assertive
Review your email for grammar, spelling, and tone

Engage in a virtual discussion with peers

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Enhance your remote communication skills by participating in virtual discussions with peers from diverse backgrounds.

Browse courses on Communication

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Join a virtual discussion forum or group related to the course
Actively listen to others' perspectives
Contribute thoughtfully to the discussion
Reflect on the discussion and identify areas for improvement

Two other activities

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Develop a remote communication plan for a team

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Apply your understanding of effective remote communication by creating a comprehensive communication plan for a hypothetical team.

Browse courses on Communication

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Identify team members and their responsibilities
Analyze communication needs and potential challenges
Develop clear communication protocols and guidelines
Implement the communication plan and track its effectiveness

Volunteer to lead a virtual workshop on soft skills

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Gain practical experience in facilitating remote communication by leading a virtual workshop on soft skills.

Browse courses on Soft Skills

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Identify an organization or group that aligns with your interests
Develop a workshop proposal and submit it for approval
Plan and prepare the workshop content
Deliver the workshop and engage with participants

Career center

Learners who complete Interpersonal Communication Skills adapted to remote teams will develop knowledge and skills that may be useful to these careers:

Meeting Facilitator

The skills you learn in this course would translate well to this career. Most remote Meeting Facilitators use digital tools to share knowledge and interact with participants, making this course a clear advantage. In addition, the focus on non-verbal behavioral norms and how to provide effective feedback in digital environments would be extremely helpful for this role.

See salaries and explore the career path for Meeting Facilitator

Human Resources Manager

The course's emphasis on select and employ assertive style when communicating in a digital setting and fully understanding all the non-written behavioral norms that apply when communicating in remote settings would be extremely helpful for a Human Resources Manager. Since a HRM typically works with a variety of people within an organization, they must be able to communicate effectively, both in-person and digitally.

See salaries and explore the career path for Human Resources Manager

Project Manager

A Project Manager typically oversees the planning, execution, and closure of a project. Often, they must interact with a variety of people on the project team and stakeholders to keep the project on schedule and ensure that goals are met. Much of this is done remotely, so the focus on digital technologies, including digital tools for sharing knowledge would be particularly helpful. Additionally, the focus on non-verbal behavioral norms and how to provide effective feedback in digital environments would be very helpful.

See salaries and explore the career path for Project Manager

Office Manager

Communication is key in any office setting, but it's especially crucial for an Office Manager. This person is responsible for ensuring that the office runs smoothly and efficiently, which requires them to be able to communicate effectively with a variety of people, including employees, customers, and vendors. Since the role of Office Manager often includes working remotely, taking this course would not only be helpful, but sets you apart from other candidates.

See salaries and explore the career path for Office Manager

Business Analyst

Taking this course may be useful for a Business Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

See salaries and explore the career path for Business Analyst

Marketing Specialist

Taking this course in Interpersonal Communication Skills may be useful for a Marketing Specialist as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world. In addition, the course's focus on using a broad range of digital technologies, including digital tools for sharing knowledge, and the behavioral norms that apply in remote settings would be beneficial for this role.

See salaries and explore the career path for Marketing Specialist

Information Security Analyst

Taking this course may be useful for a Information Security Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

See salaries and explore the career path for Information Security Analyst

Data Analyst

Taking this course may be useful for a Data Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Statistician

Taking this course may be useful for a Statistician as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

See salaries and explore the career path for Statistician

Operations Research Analyst

Taking this course may be useful for a Operations Research Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Software Engineer

Taking this course may be useful for a Software Engineer as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Systems Analyst

Taking this course may be useful for a Systems Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Database Administrator

Taking this course may be useful for a Database Administrator as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Computer Systems Analyst

Taking this course may be useful for a Computer Systems Analyst as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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Network Administrator

Taking this course may be useful for a Network Administrator as it focuses on adapting to remote teams, which is a skill that is becoming increasingly important in today's business world.

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