Inglés Empresarial: Gestión y Liderazgo from Coursera

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for:

• Recruiting and training a professional team to work together with integrity and respect

• Managing and participating in well-organized meetings

• Making telephone conferences more efficient

• Writing professional emails that are easy to read

The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

¿Es usted un ejecutivo de negocios o gerente que utiliza inglés en su profesión? Entonces Ud. sabe que la buena comunicación empresarial en inglés exige los enfoques, el vocabulario y las estructuras lingüísticas específicas. En este curso, Ud. seguirá, a lo largo con un gerente recién promovido, como ella construye y conduce a su equipo hacia el éxito. Juntos, ustedes practicarán el lenguaje y los estilos de comunicación en inglés necesarios para:

· Reclutar y el entrenar a un equipo profesional a trabajar juntos con integridad y respeto

· Manejar y participar en las reuniones bien organizadas

· Hacer que las conferencias telefónicas sean más eficaz

· Escribir correos electrónicos profesionales que sean fáciles de leer

Las actividades en este curso le dan la oportunidad de compartir su experiencia y recibir retroalimentación inmediata de otros profesionales empresariales en todo el mundo.

What's inside

Syllabus

Decisiones para dotación y contratación de personal / Staffing and Hiring Decisions

En este módulo, seguiremos a Elizabeth en el proceso de armar su propio equipo. Veremos la manera como ella se comunica con su equipo y colegas dependiendo de cada situación. Esto le ayudará a prepararse para hacer solicitudes de forma directa o indirecta. Usted podrá usar como ejemplo, la forma que en que ella aplica modelos de comunicación con su equipo, y como usa el idioma. Por medio de la interacción con sus compañeros, podrá sintetizar sus nuevas habilidades en conversaciones y actividades en la vida real....In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

Gestión de reuniones / Meeting Management

Reuniones eficaces de negocio requieren la planificación, liderazgo, y habilidades comunicacionales. Sin estas habilidades, las reuniones pueden ser improductivas o peor aún, aburridas. Observando a Elizabeth y su equipo, usted será capaz de planificar y facilitar una reunión eficaz. Ademas, usted podrá crear una agenda efectiva con los puntos claves para una reunión....Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

Liderazgo y trabajo en equipo / Leading and Teaming

Interrumpir con confianza, pedir clarificación, y conseguir la respuesta que se quiere, serán algunas habilidades que usted aprenderá y aplicara en este modulo. ..Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

Planificar, organizar, y delegar / Planning, Organizing, and Delegating

El cuidado del negocio o el proyecto que se quiere controlar, requiere planificación. Esto requiere que la información sea organizada de manera conveniente con informes periódicos de estado de resultados. Después de completar este módulo, usted será capaz de usar el lenguaje adecuado en correos electrónicos comunicandose efectivamente....Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

Dirigir y entrenar / Managing and Coaching

Para que un empleado tenga éxito, es importante la guía que le entrega su jefe. Esto es un desafío mayor si esta guía debe hacerse en otro idioma. Después de completar el modulo "Dirigir y entrenar", usted será capaz de usar frases claves para tener una audiencia participativa lo que facilitara el proceso de dirección y entrenamiento....Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

Revisión / Review

Este módulo le ayudará a completar el panel de discusión exitosamente.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Aborda la comunicación laboral en inglés, esencial para el éxito en los negocios internacionales

Dirigido a ejecutivos de negocios y gerentes que utilizan el inglés en su trabajo

Proporciona estrategias y habilidades específicas para la comunicación efectiva en inglés en entornos empresariales

Cuenta con instructores experimentados: Wanda Huber, Andrea Mürau Haraway y Jenny Young

Ofrece prácticas interactivas y oportunidades para compartir experiencias con otros profesionales de negocios

El plan de estudios cubre módulos esenciales para la comunicación empresarial en inglés

Reviews summary

Effective business english: management and leadership skills

Online learners rate this course highly, awarding it an average sentiment score of 92 out of 100. The course covers written and verbal communication skills, meeting management, leading teams, planning, and delegation. Reviewers praise the clear explanations, real-world examples, and helpful vocabulary and grammar lessons throughout the course.

Learners report that this course has helped them advance their careers.

"This course taught me idioms for the corporate world and business."

"I learned to be tactful in dealing with people."

"I learned that the English language is concise and direct."

The course provides targeted vocabulary and grammar instruction tailored to business communication.

"I learned a lot of useful information, the program was well structured and the examples were supportive."

"The examples was very succesful, the videos was very clear and the test was very complete."

"It is a good course in which its focus on effective communication about the business meetings, email and how can be a leader which it helps you to grow in the professional world"

The instructors are articulate and the course materials are well-organized, making the content easy to understand.

"Excellent content and methodology."

"The explanations on videos were so good."

"The charisma of the excellent teachers makes learning easier and more enjoyable."

The course includes many scenarios and examples that are relevant to the workplace.

"I am very happy to have participated in this course, because it has taught me alternatives to manage meetings, teams, and how to act to transmit good and bad news."

"It has been a great opportunity to gain knowledge about the management language in a real work environment."

"The videos are entertaining and the information is very clear."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Inglés Empresarial: Gestión y Liderazgo with these activities:

Review Your Notes and Course Materials

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Enhance your understanding and retention of the course material by reviewing your notes and course materials.

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Go through your notes and identify areas that need further clarification.
Review relevant sections of the course materials.
Attend any additional office hours or review sessions offered by the instructor.

Review communication skills

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Review active listening and conversational skills in English to lay a stronger foundation for participating in the online course activities.

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Review tips and articles on active listening
Complete a practice conversation with a colleague or friend in English

Practice Making Concise Emails

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Refresh your skills in writing clear and concise emails, which is a crucial skill in the workplace.

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Review tips and resources on email writing.
Draft a few practice emails and ask a colleague or mentor to provide feedback.

16 other activities

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Review business communication skills

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Helps reinforce the foundational business communication skills needed for success in this course

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Review notes or materials from previous business communication courses or workshops
Practice writing clear and concise emails
Practice active listening and summarizing skills

Organize and review course materials

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Helps synthesize and solidify course concepts by organizing and reviewing materials

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Gather and organize notes, assignments, and other relevant materials
Review materials regularly to reinforce understanding

Follow online tutorials on conducting effective business meetings

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Learn best practices and techniques for planning, facilitating, and participating in successful business meetings, improving communication and decision-making.

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Identify reputable online sources for meeting management tutorials
Watch videos and read articles on meeting best practices
Apply techniques learned in your own meetings

Join a peer learning group for business communication

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Engage with peers to discuss communication challenges, share experiences, and provide feedback, enhancing professional communication skills.

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Find or create a peer learning group
Set regular meeting times and topics
Prepare materials and discussion points

Explore online tutorials on effective meeting management

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Provides additional guidance and best practices for effective meeting management, a key topic in this course

Browse courses on Meeting Management

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Search for online tutorials on effective meeting management
Watch and take notes on key strategies and tips

Practice email correspondence

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Identify key phrases and structures for emailing in English to improve communication clarity and professionalism.

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Identify key phrases for stating requests, making suggestions, and giving updates in English emails
Practice writing emails in English using a template or outline

Practice telephone conferencing skills

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Strengthens telephone conferencing skills, a key focus in this course

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Role-play telephone conferences with a colleague or friend
Record and review telephone conferences for areas of improvement

Watch TED Talks on Effective Business Communication

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Enhance your understanding of the principles and strategies of effective business communication.

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Search for TED Talks related to business communication.
Watch the videos and take notes on key points.
Summarize the main ideas in your own words.

Engage in Peer Discussions on Course Topics

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Deepen your understanding of the course material by engaging in discussions with fellow learners.

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Join or create discussion groups.
Actively participate in discussions.
Share your insights and perspectives.

Practice using phrases to direct and train employees

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Practice using key phrases to effectively direct and train employees, leading to improved communication and employee development.

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Identify key phrases for directing and training
Role-play using these phrases to provide feedback and guidance
Seek feedback from colleagues on your use of these phrases

Complete Communication Skill-Based Practice Exercises

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Reinforce your understanding of the communication techniques and styles covered in the course.

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Review the online practice exercises.
Attempt the exercises one by one.
Check your answers and identify areas for improvement.

Attend Professional Networking Events

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Expand your network and connect with professionals in the field to gain insights and explore career opportunities.

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Identify relevant networking events.
Prepare an elevator pitch and practice your communication skills.
Attend the events and actively engage with other attendees.

Create a team meeting agenda

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Apply meeting planning strategies by creating a clear and structured agenda for a team meeting that addresses specific objectives.

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Review key elements of effective meeting agendas
Identify key topics and objectives for the meeting
Draft an initial agenda outline
Get feedback and finalize the agenda

Participate in peer feedback sessions

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Engage in discussions with peers to exchange ideas, share experiences, and provide constructive criticism, promoting active learning and improving communication skills.

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Find a peer group or create a study group
Identify topics for discussion
Facilitate discussions and encourage active participation
Provide and receive feedback on communication styles and ideas

Attend a Workshop on Virtual Collaboration

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Gain valuable insights and practical tips on effective collaboration in a virtual work environment.

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Research and find relevant workshops.
Register and attend the workshop.
Actively participate and take notes.

Develop a Communication Plan for a Business Situation

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Apply your knowledge by creating a comprehensive communication plan for a real-world business situation.

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Identify a business situation that requires a communication plan.
Analyze the target audience and communication objectives.
Develop a communication strategy and tactics.
Craft a detailed communication plan.

Career center

Learners who complete Inglés Empresarial: Gestión y Liderazgo will develop knowledge and skills that may be useful to these careers:

ESL Instructor

As an ESL Instructor, you will teach English to students who are not native speakers. You will help students develop their English skills so that they can succeed in academic and professional settings. This course will help you develop the skills you need to be an effective ESL Instructor. You will learn how to plan and deliver lessons, how to manage a classroom, and how to assess student learning. You will also gain the knowledge and skills needed to understand and implement the content covered in ESL instruction classes.

See salaries and explore the career path for ESL Instructor

International Business Manager

As an International Business Manager, you will be responsible for managing a company's international operations. This includes developing and implementing strategies for entering new markets, managing global supply chains, and negotiating with foreign partners. This course will help you develop the skills you need to be a successful International Business Manager. You will learn about international trade, global economics, and cross-cultural communication. You will also gain the knowledge and skills needed to understand and implement the content covered in international business management classes.

See salaries and explore the career path for International Business Manager

English as a Foreign Language Instructor

As an English as a Foreign Language Instructor, you will teach students English grammar, vocabulary, and pronunciation. You may also teach students about American culture and society. This course will help you develop the skills you need to be an effective English teacher. You will learn how to plan and deliver lessons, how to manage a classroom, and how to assess student learning. You will also gain the knowledge and skills needed to understand and implement the content covered in English language learning classes.

See salaries and explore the career path for English as a Foreign Language Instructor

Business Analyst

As a Business Analyst, you will work with businesses to identify and solve problems. You will use your analytical skills to gather and interpret data, and then develop recommendations for improvements. This course will help you develop the skills you need to be a successful Business Analyst. You will learn how to conduct needs assessments, how to analyze data, and how to write effective reports. You will also gain the knowledge and skills needed to understand and implement the content covered in business analysis classes.

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Management Consultant

As a Management Consultant, you will work with businesses to improve their operations. You will use your analytical skills to identify areas for improvement and then develop and implement solutions. This course will help you develop the skills you need to be a successful Management Consultant. You will learn about business strategy, operations management, and financial analysis. You will also gain the knowledge and skills needed to understand and implement the content covered in management consulting classes.

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Human Resources Manager

As a Human Resources Manager, you will be responsible for managing all aspects of human resources for a company. This includes recruiting, hiring, training, and developing employees. You will also be responsible for employee relations and benefits. This course will help you develop the skills you need to be a successful Human Resources Manager. You will learn about labor laws, employee benefits, and performance management. You will also gain the knowledge and skills needed to understand and implement the content covered in human resources management classes.

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Public relations manager

As a Public Relations Manager, you will be responsible for managing the public image of a company or organization. You will work with the media, customers, and other stakeholders to build and maintain a positive reputation. This course will help you develop the skills you need to be a successful Public Relations Manager. You will learn about public relations strategy, media relations, and crisis communication. You will also gain the knowledge and skills needed to understand and implement the content covered in public relations management classes.

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Sales Manager

As a Sales Manager, you will be responsible for leading and managing a team of sales professionals. You will work with the team to develop and implement sales strategies and to achieve sales goals. This course will help you develop the skills you need to be a successful Sales Manager. You will learn about sales management, sales strategy, and customer relationship management. You will also gain the knowledge and skills needed to understand and implement the content covered in sales management classes.

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Marketing Manager

As a Marketing Manager, you will be responsible for developing and implementing marketing campaigns for a company. You will use your creativity and analytical skills to develop campaigns that reach the target audience and achieve the desired results. This course will help you develop the skills you need to be a successful Marketing Manager. You will learn about marketing strategy, market research, and advertising. You will also gain the knowledge and skills needed to understand and implement the content covered in marketing management classes.

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Recruiter

As a Recruiter, you will be responsible for finding and hiring qualified candidates for a company. You will work with hiring managers to identify job requirements and then develop and implement recruitment strategies. This course will help you develop the skills you need to be a successful Recruiter. You will learn about recruiting strategy, candidate assessment, and interviewing. You will also gain the knowledge and skills needed to understand and implement the content covered in recruiting classes.

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Language Arts Teacher

As a Language Arts Teacher, you will teach students English language arts, including reading, writing, speaking, and listening. You will also help students develop their critical thinking and analytical skills. This course may be useful as it will help you develop the skills you need to be an effective Language Arts Teacher. You will learn how to plan and deliver lessons, how to manage a classroom, and how to assess student learning. You will also gain the knowledge and skills needed to understand and implement the content covered in language arts education classes.

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Project Coordinator

As a Project Coordinator, you will work on all aspects of a project, from planning to implementation to completion. You will be responsible for coordinating with team members, tracking progress, and ensuring that the project is completed on time and within budget. This course may be useful as it will help you develop the skills you need to be a successful Project Coordinator. You will learn about project management, risk management, and communication. You will also gain the knowledge and skills needed to understand and implement the content covered in project coordinator classes.

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Technical Writer

As a Technical Writer, you will be responsible for creating written materials that explain technical information. This may include writing user manuals, training guides, and other documentation. This course will help you develop the skills you need to be a successful Technical Writer. You will learn about technical writing principles, document design, and user experience. You will also gain the knowledge and skills needed to understand and implement the content covered in technical writing classes.

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Trainer

As a Trainer, you will be responsible for developing and delivering training programs for employees. You will work with subject matter experts to identify training needs and then develop and deliver training programs that meet those needs. This course may be useful as it will help you develop the skills you need to be a successful Trainer. You will learn about instructional design, training delivery, and assessment. You will also gain the knowledge and skills needed to understand and implement the content covered in training classes.

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Writer

As a Writer, you will be responsible for creating written content for a variety of purposes, such as marketing, advertising, journalism, and public relations. This course may be useful as it will help you develop the skills you need to be a successful Writer. You will learn about writing principles, storytelling, and content marketing. You will also gain the knowledge and skills needed to understand and implement the content covered in writing classes.

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