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Understanding User Needs

This course is a part of User Experience Research and Design, a 6-course Specialization series from Coursera.

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.

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Coursera

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University of Michigan

Rating 4.6 based on 8 ratings
Length 6 weeks
Effort 5 weeks, 4-8 hours per week
Starts Apr 29 (3 weeks ago)
Cost $49
From University of Michigan via Coursera
Instructor Kentaro Toyama
Download Videos On all desktop and mobile devices
Language English
Subjects Programming Art & Design
Tags Computer Science Design And Product

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What people are saying

We analyzed reviews for this course to surface learners' thoughts about it

i’ll definitely need in one review

I’ll definitely need to continue learning about this topic.

assignments are well in one review

The professor is very good and the assignments are well balanced and practical.

many other methods in one review

but still, many other methods can be used for understanding user needs The topic was interesting and I learnt a lot of new things.

rewarding experience because in one review

A rewarding experience because I have been able to learn very valuable information.

already have put in one review

I think that I learned very useful skills that I already have put in practice in my day to day work as a frontend developer.

area of knowledge in one review

Very useful course Although it's quite intensive, the course is super important for anybody who wants to get better in this area of knowledge.

Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Special Needs Aide $28k

Counselor- Special Needs $35k

Special Needs Caregiver $46k

Special Needs Advisor $47k

Special Needs Teacher $59k

User Experience Researcher (UX) $65k

UX Designer, User Researcher $84k

User Needs Analyst $86k

User Experience (UX) Designer $89k

User Interface Designer / UX Developer $105k

UX Strategist, Global User Experience Group $105k

Senior User Experience (UX) Researcher $140k

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Coursera

&

University of Michigan

Rating 4.6 based on 8 ratings
Length 6 weeks
Effort 5 weeks, 4-8 hours per week
Starts Apr 29 (3 weeks ago)
Cost $49
From University of Michigan via Coursera
Instructor Kentaro Toyama
Download Videos On all desktop and mobile devices
Language English
Subjects Programming Art & Design
Tags Computer Science Design And Product

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