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Hari S Iyer,
Manish Das,
Rakesh Mishra,
and
Neha Upadhyaya
Promoting Employee experience is an employee-centric way of thinking. Organisations that do so are able to beget the benefits of loyalty, lower attrition, improved productivity, and a general atmosphere of happiness and work conduciveness. Organisations that are employee centric are interested in how employees view, hear, believe, and feel about all aspects of their work life. It Employee experience can be differentiated with Employee Engagement in that Employee Engagement refers to an employee's emotional commitment to work, the organization, and its goals. To draw a distinction between the two; employee engagement is a continuous component of the employee experience whereas employee experience refers to an employee's journey with the organization.
Read more
Promoting Employee experience is an employee-centric way of thinking. Organisations that do so are able to beget the benefits of loyalty, lower attrition, improved productivity, and a general atmosphere of happiness and work conduciveness. Organisations that are employee centric are interested in how employees view, hear, believe, and feel about all aspects of their work life. It Employee experience can be differentiated with Employee Engagement in that Employee Engagement refers to an employee's emotional commitment to work, the organization, and its goals. To draw a distinction between the two; employee engagement is a continuous component of the employee experience whereas employee experience refers to an employee's journey with the organization.
Read more
Promoting Employee experience is an employee-centric way of thinking. Organisations that do so are able to beget the benefits of loyalty, lower attrition, improved productivity, and a general atmosphere of happiness and work conduciveness. Organisations that are employee centric are interested in how employees view, hear, believe, and feel about all aspects of their work life. It Employee experience can be differentiated with Employee Engagement in that Employee Engagement refers to an employee's emotional commitment to work, the organization, and its goals. To draw a distinction between the two; employee engagement is a continuous component of the employee experience whereas employee experience refers to an employee's journey with the organization.
When “pay" is not the only factor in attracting and retaining the finest employees, employee experience plays a crucial role in employee retention. Today, employees desire jobs that fit their lifestyle, provide opportunity for advancement, and connect them to a larger sense of meaning and purpose. Focusing in employee engagement and designing a great employee experience is critical for creating a workplace environment in where employees actually thrive.
The course endeavours to unravel the fundamentals of employee experience and how it helps carve employee journeys that is pleasurable, aspirational and enables long-term association.
What you'll learn
* Fundamentals of Employee Engagement
* Is Employee Engagement = Employee Experience?
* Employee Engagement & Employee Experience – Delineating the concepts.
* Employee Experience – Moving beyond just engagement.
* Evolution of Employee Experience.
* Comprehending the multigenerational employee expectations.
* Components & Phases of Employee Experience.
* Benefits of carving employee-centric experience.
* Aspects/Elements of positive employee experience
* Employee Experience Framework – Creating unforgettable employee experiences.
* Implementing/Integrating Employee Experience in engagement activities.
* Challenges to Employee Experience.
Measuring Employee Experience.
Register for this course and see more details by visiting:
OpenCourser.com/course/bejr1m/employee
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possible dealbreakers
Teaches about the multigenerational employee expectations that add additional complexity to employee experience
Goes through a framework for a comprehensive employee experience strategy
Explains that employee experience is more than just employee engagement
Introduces the evolution of employee experience
Explores the fundamentals of employee engagement
Describes the components and phases of employee experience
Save this course
Save Employee Experience - Moving Beyond Employee Engagement to your list so you can find it easily later:
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Activities
Be better prepared
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your course. Deepen your understanding
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it. Supplement your coursework and achieve mastery of the topics covered
in Employee Experience - Moving Beyond Employee Engagement with these
activities:
Track and Record Your Employee Experience
Show steps
By tracking and recording your employee experience, you can gain valuable insights into what is working well and what needs to be improved.
Browse courses on
Employee Experience
Show steps
-
Create a simple journal or spreadsheet to track your daily experiences.
-
Make a note of your interactions with colleagues, supervisors, and customers.
-
Document any challenges or obstacles you encounter.
-
Identify any areas where you feel your experience could be improved.
Read The Employee Experience Advantage by Ben Waber
Show steps
This book provides a comprehensive overview of the employee experience and offers practical advice on how to improve it.
View
The Definitive Guide to HR Management Tools...
on Amazon
Show steps
-
Purchase or borrow a copy of the book.
-
Read the book carefully and take notes as you go.
-
Summarize the key points of the book.
-
Identify the most important takeaways for your own organization.
Start a Peer Support Group
Show steps
Peer support groups can provide a safe and supportive space for employees to share their experiences and learn from each other.
Browse courses on
Employee Experience
Show steps
-
Identify a few colleagues who are interested in starting a peer support group.
-
Choose a regular time and place to meet.
-
Discuss the goals of the group and establish some ground rules.
-
Encourage members to share their experiences and offer support to each other.
Six other activities
Expand to see all activities and additional details
Show all nine activities
Create an Employee Journey Map
Show steps
Visualize the employee journey from start to finish, incorporating key milestones and touchpoints to gain a comprehensive understanding of the employee experience.
Browse courses on
Employee Experience
Show steps
-
Identify key milestones and touchpoints in the employee journey.
-
Define customer personas for different employee types and roles.
-
Map out the emotions and experiences employees go through at each stage.
-
Review and iterate based on feedback and data.
Explore Employee Experience Case Studies
Show steps
Case studies can provide valuable insights into how other organizations have successfully implemented employee experience initiatives.
Show steps
-
Identify a few companies that are known for their employee-centric cultures.
-
Read case studies about these companies to learn about their employee experience strategies.
-
Identify the key factors that contributed to their success.
-
Consider how you can apply these factors to your own organization.
Attend an Employee Experience Workshop
Show steps
Workshops can provide an opportunity to learn from experts and network with other professionals in the field of employee experience.
Browse courses on
Employee Experience
Show steps
-
Research and identify employee experience workshops in your area.
-
Register for a workshop that aligns with your interests and learning goals.
-
Attend the workshop and participate actively in the discussions.
-
Follow up with the workshop organizers and speakers to continue the conversation.
Network with Other Employee Experience Professionals
Show steps
Networking can help you stay up-to-date on the latest trends and best practices in employee experience.
Browse courses on
Employee Experience
Show steps
-
Attend industry events and conferences.
-
Join online forums and discussion groups.
-
Reach out to other professionals in your field on LinkedIn.
-
Share your own insights and experiences on social media.
Write an Employee Experience Playbook
Show steps
An employee experience playbook can serve as a valuable guide for organizations looking to improve their employee experience.
Browse courses on
Employee Experience
Show steps
-
Define the vision and goals for your employee experience strategy.
-
Identify the key elements of a positive employee experience.
-
Develop a plan for implementing these elements in your organization.
-
Create a system for tracking and measuring your progress.
-
Communicate your playbook to all employees and stakeholders.
Contribute to an Open Source Employee Experience Platform
Show steps
Contributing to an open source project can help you gain valuable experience and make a real difference in the employee experience community.
Browse courses on
Employee Experience
Show steps
-
Identify an open source employee experience platform that you are interested in contributing to.
-
Review the project documentation and codebase.
-
Identify an area where you can make a contribution.
-
Submit a pull request to the project.
Track and Record Your Employee Experience
Show steps
By tracking and recording your employee experience, you can gain valuable insights into what is working well and what needs to be improved.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Create a simple journal or spreadsheet to track your daily experiences.
- Make a note of your interactions with colleagues, supervisors, and customers.
- Document any challenges or obstacles you encounter.
- Identify any areas where you feel your experience could be improved.
Read The Employee Experience Advantage by Ben Waber
Show steps
This book provides a comprehensive overview of the employee experience and offers practical advice on how to improve it.
View
The Definitive Guide to HR Management Tools...
on Amazon
Show steps
Show steps
Show steps
- Purchase or borrow a copy of the book.
- Read the book carefully and take notes as you go.
- Summarize the key points of the book.
- Identify the most important takeaways for your own organization.
Start a Peer Support Group
Show steps
Peer support groups can provide a safe and supportive space for employees to share their experiences and learn from each other.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Identify a few colleagues who are interested in starting a peer support group.
- Choose a regular time and place to meet.
- Discuss the goals of the group and establish some ground rules.
- Encourage members to share their experiences and offer support to each other.
Six other activities
Expand to see all activities and additional details
Show all nine activities
Create an Employee Journey Map
Show steps
Visualize the employee journey from start to finish, incorporating key milestones and touchpoints to gain a comprehensive understanding of the employee experience.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Identify key milestones and touchpoints in the employee journey.
- Define customer personas for different employee types and roles.
- Map out the emotions and experiences employees go through at each stage.
- Review and iterate based on feedback and data.
Explore Employee Experience Case Studies
Show steps
Case studies can provide valuable insights into how other organizations have successfully implemented employee experience initiatives.
Show steps
Show steps
Show steps
- Identify a few companies that are known for their employee-centric cultures.
- Read case studies about these companies to learn about their employee experience strategies.
- Identify the key factors that contributed to their success.
- Consider how you can apply these factors to your own organization.
Attend an Employee Experience Workshop
Show steps
Workshops can provide an opportunity to learn from experts and network with other professionals in the field of employee experience.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Research and identify employee experience workshops in your area.
- Register for a workshop that aligns with your interests and learning goals.
- Attend the workshop and participate actively in the discussions.
- Follow up with the workshop organizers and speakers to continue the conversation.
Network with Other Employee Experience Professionals
Show steps
Networking can help you stay up-to-date on the latest trends and best practices in employee experience.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Attend industry events and conferences.
- Join online forums and discussion groups.
- Reach out to other professionals in your field on LinkedIn.
- Share your own insights and experiences on social media.
Write an Employee Experience Playbook
Show steps
An employee experience playbook can serve as a valuable guide for organizations looking to improve their employee experience.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Define the vision and goals for your employee experience strategy.
- Identify the key elements of a positive employee experience.
- Develop a plan for implementing these elements in your organization.
- Create a system for tracking and measuring your progress.
- Communicate your playbook to all employees and stakeholders.
Contribute to an Open Source Employee Experience Platform
Show steps
Contributing to an open source project can help you gain valuable experience and make a real difference in the employee experience community.
Browse courses on
Employee Experience
Show steps
Show steps
Show steps
- Identify an open source employee experience platform that you are interested in contributing to.
- Review the project documentation and codebase.
- Identify an area where you can make a contribution.
- Submit a pull request to the project.
Career center
Learners who complete Employee Experience - Moving Beyond Employee Engagement will develop knowledge and skills
that may be useful to these careers:
Employee Experience Manager
Employee Experience Manager
Employee Experience Managers are responsible for designing and implementing strategies to improve the employee experience at all stages of their employment journey, from recruitment to retirement. This course can help Employee Experience Managers gain a deep understanding of employee experience and how to create a positive and engaging work environment. The course covers topics such as employee engagement, employee experience design, and measuring employee experience, which are all essential for success in this role.
Culture and Engagement Manager
Culture and Engagement Manager
Culture and Engagement Managers are responsible for creating and maintaining a positive and engaging work culture. They develop and implement programs that enhance employee engagement, foster a sense of belonging, and promote teamwork and collaboration. This course can help Culture and Engagement Managers build a strong foundation in employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and culture change management, which are all essential for success in this role.
Organization Development Manager
Organization Development Manager
Organization Development (OD) Managers work to improve organizational effectiveness by aligning people strategies with business goals. They design and implement programs that enhance employee engagement, develop leadership talent, and create a positive work environment. This course can help OD Managers build a foundation in employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and change management, which are all essential for success in OD.
Organizational Psychologist
Organizational Psychologist
Organizational Psychologists apply psychological principles to improve organizational effectiveness. They study employee behavior, design interventions, and implement programs to enhance employee engagement, motivation, and well-being. This course can help Organizational Psychologists gain a deeper understanding of employee engagement and experience. The course covers topics such as employee engagement theories, employee experience measurement, and intervention design, which are all essential for success in Organizational Psychology.
Human Resources Manager
Human Resources Manager
Human Resources (HR) Managers lead a variety of workplace programs and initiatives that create a positive employee experience. HR Managers build and maintain a workplace culture that supports employee engagement by ensuring fairness, promoting professional development, fostering a sense of belonging, and structuring rewards and recognition systems. An understanding of employee engagement, which is a key focus of this course, is therefore highly beneficial for HR Managers. The course can help HR Managers create strategies and programs that effectively enhance employee engagement and, as a result, improve organizational performance.
Internal Communications Manager
Internal Communications Manager
Internal Communications Managers are responsible for communicating with employees and stakeholders to ensure that they are informed, engaged, and aligned with the organization's goals. They develop and implement communication strategies that promote employee engagement and foster a positive work culture. This course can help Internal Communications Managers gain a deeper understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and communication planning, which are all essential for success in this role.
HR Business Partner
HR Business Partner
HR Business Partners work closely with business leaders to develop and implement HR strategies that align with the organization's goals. They provide HR support to business units and managers, and they help to resolve employee issues. This course can help HR Business Partners build a strong foundation in employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and HR strategy development, which are all essential for success in this role.
Chief Human Resources Officer
Chief Human Resources Officer
Chief Human Resources Officers (CHROs) are responsible for leading the human resources function and ensuring that it aligns with the organization's strategic goals. They oversee all aspects of human resources, including employee engagement, talent management, and organizational culture. This course can help CHROs gain a broader understanding of employee engagement and experience. The course covers topics such as employee engagement trends, employee experience measurement, and change management, which are all essential for success in this role.
Employee Relations Manager
Employee Relations Manager
Employee Relations Managers are responsible for managing employee relations and resolving workplace issues. They work to ensure that employees are treated fairly and that the organization is in compliance with employment laws. This course can help Employee Relations Managers gain a better understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and conflict resolution, which are all essential for success in this role.
Talent Management Specialist
Talent Management Specialist
Talent Management Specialists are responsible for attracting, developing, and retaining talented employees. They work to build a strong talent pipeline and to ensure that the organization has the skills and capabilities it needs to succeed. This course can help Talent Management Specialists gain a deeper understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and talent management strategies, which are all essential for success in this role.
Training and Development Manager
Training and Development Manager
Training and Development Managers are responsible for designing and delivering training and development programs for employees. They work to ensure that employees have the skills and knowledge they need to succeed in their roles. This course can help Training and Development Managers gain a better understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and training and development program design, which are all essential for success in this role.
Recruitment Manager
Recruitment Manager
Recruitment Managers are responsible for attracting and hiring talented employees. They develop and implement recruitment strategies, and they work with hiring managers to fill open positions. This course can help Recruitment Managers gain a better understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and recruitment best practices, which are all essential for success in this role.
Compensation Manager
Compensation Manager
Compensation Managers are responsible for designing and administering employee compensation programs. They work to ensure that employees are fairly compensated and that the organization is competitive in the market. This course can help Compensation Managers gain a better understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and compensation plan design, which are all essential for success in this role.
Benefits Manager
Benefits Manager
Benefits Managers are responsible for designing and administering employee benefits programs. They work to ensure that employees have access to the benefits they need and that the organization is in compliance with all applicable laws. This course can help Benefits Managers gain a better understanding of employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and benefits plan design, which are all essential for success in this role.
Career Counselor
Career Counselor
Career Counselors help individuals identify their career goals and develop plans to achieve them. They provide guidance on career exploration, job search, and professional development. This course may be useful for Career Counselors who want to learn more about employee engagement and experience. The course covers topics such as employee engagement drivers, employee experience measurement, and career planning.
For more career information including salaries, visit:
OpenCourser.com/course/bejr1m/employee
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Employee Experience - Moving Beyond Employee Engagement.
Outlines how improving employee experience leads to higher levels of employee retention, productivity, and customer satisfaction. It useful reference tool for HR executives and business leaders responsible for creating a positive employee experience.
Save
Provides a practical guide to improving employee experience in the digital age. It useful resource for HR executives and business leaders interested in attracting and retaining top talent.
Save
Provides a research-based approach to employee engagement. It valuable resource for HR executives and business leaders interested in increasing employee productivity and profitability.
Save
Explores the impact of the digital age on the employee experience. It offers insights into the latest trends in employee experience and provides case studies of companies that are leading the way in creating a positive employee experience in the digital age.
Save
Provides a futuristic look at the employee experience and how it will continue to evolve in the years to come. It offers insights into the latest trends in employee experience and provides case studies of companies that are leading the way in creating a positive employee experience.
Provides a step-by-step guide to improving the employee journey. It valuable resource for HR executives and business leaders interested in creating a more positive and productive work environment.
Explores the impact of globalization on the employee experience. It offers insights into the latest trends in employee experience and provides case studies of companies that are leading the way in creating a positive employee experience in a globalized world.
Provides a guide to creating a great work environment. It valuable resource for HR executives and business leaders interested in improving employee satisfaction and engagement.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/bejr1m/employee
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Effort
3 to 4 hours per week for 4 weeks
Level
Introductory
Via
edX
Institution
State Bank of India
Instructors
Hari S Iyer
Manish Das
Rakesh Mishra
Neha Upadhyaya
Session
March 28, 2024
- September 30, 2024
Language
English
Transcript
English
Good to know
Teaches about the multigenerational employee expectations that add additional complexity to employee experience
Goes through a framework for a comprehensive employee experience strategy
Explains that employee experience is more than just employee engagement
Introduces the evolution of employee experience
Explores the fundamentals of employee engagement
Describes the components and phases of employee experience
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