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Gopesh Anand
and
Ujjal Kumar Mukherjee
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to:
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
Read more
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to:
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
Read more
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to:
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.
Register for this course and see more details by visiting:
OpenCourser.com/course/bo1wcw/operations
What's inside
Syllabus
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
Read more
Syllabus
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
Read more
Quality Management
In this module, you will learn about the connection between product quality and process quality, and how to put in place an organizational infrastructure for continuous process improvement.
Process Control and Capability
In this module, you will learn about assessing variation in processes and deriving insights from such assessments. You will learn to apply statistical analysis techniques to track and improve process performance and to communicate it with buyers and suppliers.
Supply Chain Management
Supply chains are increasingly becoming global and complex. In this module, you will learn about the primary functions involved in managing a complex supply chain. Next, you will learn about supply chain strategy and how to align supply chain strategy with product characteristics. You will also learn about building agility and adaptability in supply chains. You will learn about contracting in supply chains to align the different entities of supply chains. Specifically, you will learn about wholesale price contracts, buy-back contracts, and revenue-sharing contracts. Finally, we will learn about the bullwhip effect in supply chains, the courses of the bullwhip effect, and the mitigation strategies of the bullwhip effect.
Operations Resilience
In this module, we will learn about advanced concepts in supply chain management. First, you will learn about network planning in supply chains, and supply chain network design. Then you will learn about remanufacturing, closed-loop supply chains, and reverse supply chains. We will also learn about green supply chains and strategies for building environmental friendliness in supply chains. We will then learn about IT systems of supply chains, and aligning IT systems with business processes. Finally, we will learn about emerging advanced technologies in supply chains and their uses. Specifically, we will discuss the roles of artificial intelligence, radio frequency identification devices (RFID), blockchains, and the internet of things (IoT) in supply chain management.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops skills for setting organizational priorities for continuous process improvement
Gopesh Anand and Ujjal Kumar Mukherjee are recognized for their work in process improvement
Teaches skills for executing continuous process improvement projects
Taught by University of Illinois at Urbana-Champaign, recognized for its Gies College of Business
Builds a foundation for beginners in process improvement
Requires basic English literacy to understand course materials
Save this course
Save Operations Management: Quality and Supply Chain to your list so you can find it easily later:
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Reviews summary
Operations management in the digital age
Learners say this Operations Management course provides insight into the digital age of operations, including strategy, quality management, and supply chain management. The course is comprehensive, well-explained, and engaging. Students particularly appreciate the use of real-world examples and the practical exercises. Overall, this course is highly recommended for anyone interested in learning about operations management.
excellent course, gained new skills
"The course provides the basis insights of operations management and how the operations can be managed in this digital age."
"I learned a lot of insights of emergence strategy for quality management."
"Excellent course on operations management."
"This course increased my knowledge."
lots of practical exercises
"This course is practical and gets to the point with real world examples."
course is well-explained
"Clear explanations that were easy to follow."
"This course is well-presented"
"Professor Palekar explains complicated subjects clearly."
good course with focus on digital age
"THIS COURSE IS THE NEED OF THE HOUR."
"Excellent Course Operations Management: Strategy and Quality Management for the Digital Age."
enjoyable course with lots of real-world examples
"This course is engaging."
"The examples mentioned in the lectures are relatable and are real time examples."
"Professor Palekar explains complicated subjects clearly. Easy to follow."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Operations Management: Quality and Supply Chain with these
activities:
Volunteer for a Local Process Improvement Organization
Show steps
Gain practical experience and contribute to your community by volunteering with an organization focused on process improvement
Show steps
-
Research and identify local process improvement organizations
-
Contact the organization and express your interest in volunteering
-
Participate in process improvement projects or other activities
Review Total Quality Management (TQM)
Show steps
Familiarize yourself with the principles and practices of TQM to enhance your understanding of process improvement
Browse courses on
Total Quality Management (TQM)
Show steps
-
Read and understand the basic principles of TQM
-
Identify and analyze existing processes in a real-world scenario
-
Apply TQM tools and techniques to improve process efficiency and effectiveness
Read 'Statistical Process Control for Engineers'
Show steps
Expand your knowledge of process control and variability by reviewing this foundational text
Show steps
-
Read and understand the concepts of statistical process control
-
Practice applying control charts and other statistical tools
Five other activities
Expand to see all activities and additional details
Show all eight activities
Attend Virtual Study Sessions
Show steps
Engage with peers to discuss and clarify key concepts related to process improvement
Show steps
-
Join or organize a virtual study group with classmates
-
Prepare questions and topics for discussion
-
Actively participate in group discussions
Develop a Process Improvement Plan
Show steps
Apply your knowledge to create a practical plan for improving a process in your own organization
Show steps
-
Identify a specific process to improve
-
Analyze the process using appropriate techniques
-
Develop a plan to implement improvements
-
Present your plan to stakeholders for feedback and approval
Apply Lean Six Sigma Tools
Show steps
Practice and refine your understanding of Lean Six Sigma tools through hands-on exercises
Show steps
-
Review Lean Six Sigma methodologies and tools
-
Identify a process to apply these tools to
-
Conduct process mapping, value stream analysis, and root cause analysis
-
Develop and implement improvement measures
Mentor a Junior Colleague
Show steps
Share your knowledge and experience by mentoring a junior colleague or student in the field of process improvement
Show steps
-
Identify a potential mentee
-
Set clear goals and expectations for the mentorship
-
Provide guidance and support on process improvement projects
-
Offer feedback and encouragement to the mentee
Contribute to an Open-Source Supply Chain Project
Show steps
Engage with the open-source community and apply your knowledge to real-world supply chain challenges
Show steps
-
Find an open-source supply chain project that aligns with your interests
-
Review the project's documentation and codebase
-
Identify an area where you can make a contribution
-
Develop, test, and submit your contribution to the project
Volunteer for a Local Process Improvement Organization
Show steps
Gain practical experience and contribute to your community by volunteering with an organization focused on process improvement
Show steps
Show steps
Show steps
- Research and identify local process improvement organizations
- Contact the organization and express your interest in volunteering
- Participate in process improvement projects or other activities
Review Total Quality Management (TQM)
Show steps
Familiarize yourself with the principles and practices of TQM to enhance your understanding of process improvement
Browse courses on
Total Quality Management (TQM)
Show steps
Show steps
Show steps
- Read and understand the basic principles of TQM
- Identify and analyze existing processes in a real-world scenario
- Apply TQM tools and techniques to improve process efficiency and effectiveness
Read 'Statistical Process Control for Engineers'
Show steps
Expand your knowledge of process control and variability by reviewing this foundational text
Show steps
Show steps
Show steps
- Read and understand the concepts of statistical process control
- Practice applying control charts and other statistical tools
Five other activities
Expand to see all activities and additional details
Show all eight activities
Attend Virtual Study Sessions
Show steps
Engage with peers to discuss and clarify key concepts related to process improvement
Show steps
Show steps
Show steps
- Join or organize a virtual study group with classmates
- Prepare questions and topics for discussion
- Actively participate in group discussions
Develop a Process Improvement Plan
Show steps
Apply your knowledge to create a practical plan for improving a process in your own organization
Show steps
Show steps
Show steps
- Identify a specific process to improve
- Analyze the process using appropriate techniques
- Develop a plan to implement improvements
- Present your plan to stakeholders for feedback and approval
Apply Lean Six Sigma Tools
Show steps
Practice and refine your understanding of Lean Six Sigma tools through hands-on exercises
Show steps
Show steps
Show steps
- Review Lean Six Sigma methodologies and tools
- Identify a process to apply these tools to
- Conduct process mapping, value stream analysis, and root cause analysis
- Develop and implement improvement measures
Mentor a Junior Colleague
Show steps
Share your knowledge and experience by mentoring a junior colleague or student in the field of process improvement
Show steps
Show steps
Show steps
- Identify a potential mentee
- Set clear goals and expectations for the mentorship
- Provide guidance and support on process improvement projects
- Offer feedback and encouragement to the mentee
Contribute to an Open-Source Supply Chain Project
Show steps
Engage with the open-source community and apply your knowledge to real-world supply chain challenges
Show steps
Show steps
Show steps
- Find an open-source supply chain project that aligns with your interests
- Review the project's documentation and codebase
- Identify an area where you can make a contribution
- Develop, test, and submit your contribution to the project
Career center
Learners who complete Operations Management: Quality and Supply Chain will develop knowledge and skills
that may be useful to these careers:
Operations Manager
Operations Manager
An Operations Manager is responsible for maximizing the end-to-end efficiency of their organization. They improve operations and processes throughout a company to maximize profits and customer satisfaction. Taking this course, which focuses on process improvement, quality management, and supply chain management, can help teach you how to gather and synthesize information in order to evaluate and improve many kinds of operations.
Supply Chain Manager
Supply Chain Manager
In this role, you will plan, coordinate, and execute the movement of goods and services from point of origin to point of consumption. This course can help build a foundation for a career as a Supply Chain Manager by teaching you about optimizing supply networks and aligning them with the strategic goals of your organization.
Quality Control Analyst
Quality Control Analyst
To be a Quality Control Analyst, you need to know how to ensure the quality of products and processes in order to avoid defects and enhance customer satisfaction. Taking this course can give you a foundation in both quality management and process control, two highly relevant subfields in Quality Control.
Process Engineer
Process Engineer
Process Engineers analyze and improve processes in order to reduce costs, improve efficiency, and increase output. This course can help you stand out as a Process Engineer candidate by teaching you process control, process improvement techniques, and statistical analysis techniques.
Project Manager
Project Manager
Project Managers are responsible for the successful completion of projects. This course can help you become a more effective Project Manager by teaching you how to plan, prioritize, and execute process improvement projects.
Business Analyst
Business Analyst
A Business Analyst is someone who identifies and analyzes business needs and develops solutions to improve business processes. This course will help you build a foundation for a career as a Business Analyst by building your skills in process improvement, statistical analysis, and quality management.
Consultant
Consultant
As a Consultant, you would help businesses to improve their performance. This course can help you develop the skills you need to be a successful Consultant by giving you a foundation in process improvement, quality management, and supply chain management.
Data Analyst
Data Analyst
As a Data Analyst, you would use data to help organizations make better decisions. This course's emphasis on statistical analysis and decision-making can help prepare you for a career as a Data Analyst by building your skills in identifying and analyzing trends and patterns in data.
Financial Analyst
Financial Analyst
Financial Analysts help companies make sound financial decisions. This course may be useful for this role by teaching you how to use data and statistical analysis to make recommendations about investments, budgeting, and other financial matters.
Marketing Manager
Marketing Manager
A Marketing Manager is responsible for developing and executing marketing campaigns. This course may be useful for a career as a Marketing Manager by teaching you how to gather and synthesize information in order to better understand customer needs and develop effective marketing strategies.
Sales Manager
Sales Manager
Sales Managers lead and motivate sales teams to achieve their goals. This course may be helpful for this role by teaching you how to analyze data and make decisions to improve sales performance.
Product Manager
Product Manager
A Product Manager is responsible for the development and launch of new products. This course may be helpful for a career as a Product Manager by teaching you how to analyze market data and customer feedback in order to develop successful products.
Operations Research Analyst
Operations Research Analyst
Operations Research Analysts use mathematical and analytical techniques to solve business problems. This course may be useful for a career as an Operations Research Analyst by teaching you process improvement techniques and statistical analysis techniques.
Industrial Engineer
Industrial Engineer
An Industrial Engineer is responsible for improving the efficiency of production and manufacturing processes. This course may be helpful for a career as an Industrial Engineer by teaching you how to use data and statistical analysis to identify and solve problems in production processes.
Quality Assurance Manager
Quality Assurance Manager
Quality Assurance Managers are responsible for ensuring that products and services meet quality standards. This course may be helpful for a career as a Quality Assurance Manager by teaching you about quality management and process control.
For more career information including salaries, visit:
OpenCourser.com/course/bo1wcw/operations
Reading list
We've selected 33 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Operations Management: Quality and Supply Chain.
Comprehensive textbook on operations management. It covers a wide range of topics, including process improvement, supply chain management, and quality management. It would be particularly useful for learners who want to gain a broad overview of operations management.
Save
Classic work on process improvement. It tells the story of a manufacturing plant manager who uses the Theory of Constraints to improve his plant's performance. It would be particularly useful for learners who want to gain a deeper understanding of process improvement principles.
Provides a comprehensive overview of supply chain management concepts and practices. It would be particularly useful for learners who want to gain a deeper understanding of supply chain management.
Is an academic textbook providing a comprehensive foundation for the operations and supply chain management field. It gives an overview of key concepts and theories, and how these are applied in real-world settings. This book valuable reference for students who want to understand the fundamentals of both operations management and supply chain management.
Save
Classic work on Lean manufacturing. It provides a step-by-step guide to implementing Lean principles in any organization. It would be particularly useful for learners who want to gain a deeper understanding of Lean manufacturing.
Provides a comprehensive overview of quality management principles and practices. It would be particularly useful for learners who want to gain a deeper understanding of quality management.
Comprehensive guide to Six Sigma, a popular process improvement methodology. It would be particularly useful for learners who want to prepare for the Six Sigma Black Belt certification.
Save
This classic novel uses a fictional story to illustrate the principles of the Theory of Constraints, which is applicable to process improvement.
Provides a practical guide to quality management best practices. It covers a wide range of topics, including quality planning, quality control, and quality improvement. It would be particularly useful for learners who want to gain a deeper understanding of quality management principles.
Provides a collection of quality improvement tools and techniques. It would be particularly useful for learners who want to gain a deeper understanding of quality improvement tools and their applications.
Provides a comprehensive overview of the field of supply chain management. It covers a wide range of topics, including supply chain strategy, planning, and operations. It also includes case studies and examples from real-world businesses.
This influential book provides insights into the Toyota Production System, which is renowned for its emphasis on continuous process improvement.
Provides a guide to quality improvement in healthcare settings. It would be particularly useful for learners who want to gain a deeper understanding of quality improvement principles and practices in healthcare.
Provides a comprehensive overview of supply chain networking and contracts. It covers a wide range of topics, including supplier selection, contract negotiation, and supply chain performance measurement. It would be particularly useful for learners who want to gain a deeper understanding of supply chain management.
This comprehensive textbook provides a solid foundation in statistical methods used for process control and capability improvement.
Provides a comprehensive overview of the field of supply chain management. It covers a wide range of topics, including supply chain design, planning, and operations. It also includes case studies and examples from real-world businesses.
Is an academic textbook providing a comprehensive foundation for the operations management field. It gives an overview of key concepts and theories, and how these are applied in real-world settings. This book valuable reference for students who want to understand the fundamentals of operations management.
Provides a comprehensive overview of statistical quality control techniques. It would be particularly useful for learners who want to gain a deeper understanding of statistical methods used in process improvement.
Provides a practical guide to using the PDCA (Plan-Do-Check-Act) cycle for process improvement and problem solving. It would be particularly useful for learners who want to gain a deeper understanding of the PDCA cycle.
This widely-used textbook provides a thorough foundation in operations and supply chain management concepts and practices, including process improvement and supply chain resilience.
This practical guide provides a framework for implementing quality management systems and processes.
Provides a comprehensive overview of the field of supply chain management from a logistics perspective. It covers a wide range of topics, including transportation, warehousing, and inventory management.
Save
Provides a concise overview of quality management concepts and practices. It would be particularly useful for learners who have no prior knowledge of quality management.
Save
Tells the story of a manufacturing plant manager who is struggling to improve his plant's performance. Through the story, the reader learns about the Theory of Constraints and how it can be used to improve processes.
Provides a practical guide for implementing the Toyota Production System (TPS) in any organization. It includes case studies and examples from real-world businesses.
This classic work explores the challenges that established organizations face in adapting to disruptive technologies, which is relevant to supply chain resilience.
Provides a basic overview of supply chain management concepts and practices. It would be particularly useful for learners who have no prior knowledge of supply chain management.
Provides a comprehensive overview of the Six Sigma methodology and how it can be used to improve processes and reduce defects. It includes case studies and examples from real-world businesses.
Save
Provides a comprehensive overview of the Lean philosophy and how it can be used to improve processes and reduce waste. It includes case studies and examples from real-world businesses.
Save
Provides a comprehensive overview of the field of quality management. It covers a wide range of topics, including quality planning, quality control, and quality improvement.
Provides a comprehensive overview of the field of statistical quality control. It covers a wide range of topics, including statistical process control, acceptance sampling, and design of experiments.
Provides a comprehensive overview of the PDCA cycle and how it can be used to improve processes. It includes case studies and examples from real-world businesses.
Provides a comprehensive overview of the field of operations research. It covers a wide range of topics, including linear programming, integer programming, and network optimization.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/bo1wcw/operations
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Effort
4 weeks of study, 6-8 hours/week
Level
Intermediate
Via
Coursera
Institution
University of Illinois at Urbana-Champaign
Instructors
Gopesh Anand
Ujjal Kumar Mukherjee
Language
English
Transcripts
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Good to know
Develops skills for setting organizational priorities for continuous process improvement
Gopesh Anand and Ujjal Kumar Mukherjee are recognized for their work in process improvement
Teaches skills for executing continuous process improvement projects
Taught by University of Illinois at Urbana-Champaign, recognized for its Gies College of Business
Builds a foundation for beginners in process improvement
Requires basic English literacy to understand course materials
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