Verbal Communications and Presentation Skills from Coursera

Welcome to the " Verbal Communications and Presentation Skills" course! Effective communication skills are vital in both professional and personal spheres. Imagine the confidence and comfort you would feel when communicating with colleagues, bosses, customers, prospects, or clients. This course empowers you to develop the necessary skills to become a proficient communicator.

Designed with hyper-efficient methods, this course equips you with all the essential tools to interact confidently with customers, clients, colleagues, and bosses in today's modern workplace. Within just 90 minutes, you will grasp the basics of communication skills, ensuring that you never feel awkward or uncomfortable in professional settings again.

Whether you are conducting a meeting on Skype video or delivering a keynote presentation, this course enables you to exude confidence and ease, as if you were conversing with your best friend. It is designed for anyone seeking to communicate confidently and clearly in all business and personal situations.

To fully participate in this course, you will need a cell phone, tablet, or computer with a webcam. Additionally, a willingness to practice speaking and communicating via video is crucial for enhancing your verbal communication skills. Embrace this opportunity to become a compelling and influential communicator in every aspect of your life.

What's inside

Syllabus

Verbal Communication and Presentation Skills

Communication skills are essential in business and in life. Imagine yourself feeling comfortable and confident anytime you have to communicate with colleagues, bosses, customers, prospects, or clients. You can quickly walk and talk like someone who has experienced communication skills. This verbal communication course will give you all the tools you need to interact with customers, clients, colleagues, and bosses in the modern workplace. The course is designed with hyper-efficient methods so that you can learn all communication skills basics in 90min.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops verbal and presentation skills that are commonly expected in the modern, professional workplace

Teaches skills used at different stages of the professional workflow process, from conception to presentation

Concise and hyper-efficient methods enable learners to gain practical knowledge quickly

Webcam and practicing via video conferencing are required which may present challenges in acquisition or use of the necessary hardware by learners

Career center

Learners who complete Verbal Communications and Presentation Skills will develop knowledge and skills that may be useful to these careers:

Client Services Manager

As a Client Services Manager, effective communication skills are paramount to being successful. This course will provide you with essential tools to better communicate with clients, customers, and colleagues. The course also covers verbal communication and presentation skills, which are extremely important when managing clients as you may be required to make presentations to them or deliver updates on their services.

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Communications Manager

A Communications Manager would directly benefit from the topics covered in "Verbal Communications and Presentation Skills". This course will help teach you how to interact with customers, clients, colleagues, and even your superiors. This course covers public speaking, which is a vital skill for Communications Managers to have. In order to lead a team and build a positive reputation for your brand or company, it is vital that you can properly and effectively communicate with your team.

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Customer Service Representative

If you are pursuing a role in Customer Service, "Verbal Communications and Presentation Skills" can be useful. The course covers important aspects of verbal communication such as active listening, delivering presentations, and speaking confidently and clearly. Mastering these skills will make you more effective in customer service and help you resolve customer issues efficiently.

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Speech-Language Pathologist

"Verbal Communications and Presentation Skills" would be quite useful for someone pursuing a career as a Speech-Language Pathologist. This course dives into effective communication, both verbal and nonverbal, which is an important skillset for Speech-Language Pathologists to have. The course also covers topics such as the importance of delivering keynotes and presentations, which is relevant to Speech-Language Pathologists who often have to present treatment plans to parents or present research findings at conferences.

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Public Relations Specialist

A Public Relations Specialist is responsible for managing the public image of a company, organization, or individual. This course will help build a foundation for interacting with clients and customers, and it also covers the basics of public speaking, which is vital for a career in Public Relations.

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Project Manager

For those interested in becoming a Project Manager, "Verbal Communications and Presentation Skills" may be useful. The course covers effective communication skills important for project managers, such as active listening, delivering presentations, and speaking confidently and clearly. These skills will help project managers communicate with stakeholders, manage teams, and deliver project updates effectively.

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Consultant

For those who want to become a Consultant, "Verbal Communications and Presentation Skills" may be helpful. Consultants need effective communication skills to engage with clients, understand their needs, and present solutions. This course covers essential communication skills, including active listening, delivering presentations, and speaking confidently and clearly, which will improve your ability to build relationships and persuade clients.

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Business Analyst

Those pursuing a career as a Business Analyst may find "Verbal Communications and Presentation Skills" useful. The course covers essential communication skills, including active listening, delivering presentations, and speaking confidently and clearly. These skills are important for business analysts to effectively gather and analyze requirements, communicate with stakeholders, and present findings and recommendations.

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Human Resources Manager

An aspiring Human Resources Manager would benefit from "Verbal Communications and Presentation Skills". This course covers essential communication skills, such as active listening, delivering presentations, and speaking confidently and clearly, which are important in HR for tasks like conducting interviews, providing feedback, and managing employee relations.

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Data Analyst

Those aspiring to become a Data Analyst may find "Verbal Communications and Presentation Skills" useful. The course covers essential communication skills, such as active listening, delivering presentations, and speaking confidently and clearly, which are important for data analysts to effectively communicate insights, findings, and recommendations to stakeholders.

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Sales Manager

For those interested in pursuing a career as a Sales Manager, "Verbal Communications and Presentation Skills" may be helpful. Those in this role must be able to communicate effectively to build relationships with customers and persuade them to buy products or services. This course covers the basics of verbal communication, including active listening, delivering presentations, and speaking confidently and clearly. Mastering these skills will make you more successful in sales and help you stand out from other candidates.

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Training and Development Manager

Those interested in a career as a Training and Development Manager will find "Verbal Communications and Presentation Skills" useful. This course covers essential communication skills necessary for communicating with clients, customers, colleagues, and bosses in the workplace. The course also covers verbal communication and presentation skills, which are important for developing and delivering training programs.

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Marketing Manager

For those who want to be a Marketing Manager, "Verbal Communications and Presentation Skills" may be helpful. Effective verbal communication skills are essential in marketing to clearly and persuasively convey the value of products or services. This course will teach essential communication skills useful for interacting with clients, building relationships with customers, and making presentations to promote products or services. It will also help you feel comfortable speaking confidently and clearly, whether you are communicating with colleagues, clients, or customers.

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Event Planner

For those interested in Event Planning, "Verbal Communications and Presentation Skills" may be helpful. The course covers topics such as verbal communication and presentation skills, which are both important to have when organizing and overseeing events. Being able to communicate with vendors, clients, and staff effectively is vital to success in this field. Additionally, this course will help you feel more confident and comfortable interacting with clients and colleagues, which will make you more successful as an Event Planner.

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Software Engineer

For those interested in a career as a Software Engineer, "Verbal Communications and Presentation Skills" may be useful. The course covers essential communication skills such as active listening, delivering presentations, and speaking confidently and clearly. These skills can be beneficial for software engineers when collaborating with team members, presenting technical concepts, and interacting with clients or stakeholders.

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