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Carlos Alberto Tena Sánchez
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Read more
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Read more
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
What you'll learn
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Identify the concept of communication to clarify its importance.
Develop communication skills: assertiveness and empathy.
Apply communication skills to performance feedback and achieve organizational objectives.
Register for this course and see more details by visiting:
OpenCourser.com/course/8a39gu/effective
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What's inside
Syllabus
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
Read more
Syllabus
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
Read more
2.1 Differences between aggressiveness, non- assertiveness, and assertiveness
2.2 A technique for planning our communication: the DESC Script
Topic 3. Empathetic listening
3.1 Listening levels: hearing, listening, and empathizing
3.2 The technique of empathetic listening: typical responses vs. empathetic responses
Topic 4. Performance feedback
4.1 Recognizing good and bad performance
4.2 The GROW Model: steps for conducting a feedback session
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Está en Español, lo cual puede ser una ventaja para los hispanohablantes
Desarrolla las habilidades de comunicación interpersonal y grupal, que son esenciales para los líderes y gerentes
Incluye técnicas específicas, como el guión DESC y la escucha empática, que pueden mejorar las habilidades de comunicación
Cubre aspectos fundamentales de la comunicación, como los niveles de comunicación, la asertividad y la comunicación empática
Proporciona un marco para dar retroalimentación de desempeño, lo que puede ser beneficioso para los gerentes y líderes
Requiere acceso a internet y una computadora, lo que puede ser una limitación para algunos estudiantes
Save this course
Save Effective Communication for Today's Leader to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Effective Communication for Today's Leader with these
activities:
Review Communication Foundations Concepts
Show steps
Strengthen the foundational understanding of communication concepts, such as communication levels and models, to enhance comprehension.
Browse courses on
Communication Skills
Show steps
-
Revisit notes or textbooks on communication theory.
-
Identify key concepts and models related to communication.
-
Analyze real-life examples of effective communication.
Active Listening Exercises
Show steps
Improve active listening skills through targeted exercises, such as paraphrasing, summarizing, and asking clarifying questions.
Browse courses on
Empathetic Listening
Show steps
-
Find a partner or group for practice.
-
Engage in conversations and actively practice listening techniques.
-
Reflect on the effectiveness of the techniques used.
Empathetic Listening Techniques Tutorial
Show steps
Gain a deeper understanding of empathetic listening through guided tutorials, enhancing the ability to actively listen and engage.
Show steps
-
Locate and watch video tutorials on empathetic listening.
-
Apply the techniques in everyday conversations.
-
Reflect on the impact of empathetic listening on communication.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-play for Assertive Communication
Show steps
Practice applying assertive communication techniques in simulated scenarios to enhance understanding and confidence.
Show steps
-
Identify situations where assertive communication is needed.
-
Develop a plan for role-playing specific scenarios.
-
Engage in role-playing exercises with a partner.
-
Reflect on the effectiveness of communication techniques used.
Empathy Map Creation
Show steps
Develop empathy by creating an empathy map that outlines the thoughts, feelings, and motivations of different stakeholders.
Browse courses on
Empathetic Listening
Show steps
-
Identify a specific communication scenario or situation.
-
Consider the perspectives of various stakeholders involved.
-
Create a visual representation of the empathy map, capturing key insights.
Performance Feedback Discussion Group
Show steps
Engage with peers to discuss and practice giving and receiving performance feedback, improving communication and feedback skills.
Show steps
-
Form a small discussion group with classmates.
-
Prepare examples of performance feedback situations.
-
Take turns giving and receiving feedback using the GROW Model.
-
Provide constructive criticism and support to group members.
Communication Skills Workshop
Show steps
Enhance communication abilities through a comprehensive workshop that covers advanced techniques and strategies.
Show steps
-
Attend a communication skills workshop led by an expert.
-
Engage in interactive exercises and discussions.
-
Develop an action plan for applying the learned techniques.
Review Communication Foundations Concepts
Show steps
Strengthen the foundational understanding of communication concepts, such as communication levels and models, to enhance comprehension.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Revisit notes or textbooks on communication theory.
- Identify key concepts and models related to communication.
- Analyze real-life examples of effective communication.
Active Listening Exercises
Show steps
Improve active listening skills through targeted exercises, such as paraphrasing, summarizing, and asking clarifying questions.
Browse courses on
Empathetic Listening
Show steps
Show steps
Show steps
- Find a partner or group for practice.
- Engage in conversations and actively practice listening techniques.
- Reflect on the effectiveness of the techniques used.
Empathetic Listening Techniques Tutorial
Show steps
Gain a deeper understanding of empathetic listening through guided tutorials, enhancing the ability to actively listen and engage.
Show steps
Show steps
Show steps
- Locate and watch video tutorials on empathetic listening.
- Apply the techniques in everyday conversations.
- Reflect on the impact of empathetic listening on communication.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-play for Assertive Communication
Show steps
Practice applying assertive communication techniques in simulated scenarios to enhance understanding and confidence.
Show steps
Show steps
Show steps
- Identify situations where assertive communication is needed.
- Develop a plan for role-playing specific scenarios.
- Engage in role-playing exercises with a partner.
- Reflect on the effectiveness of communication techniques used.
Empathy Map Creation
Show steps
Develop empathy by creating an empathy map that outlines the thoughts, feelings, and motivations of different stakeholders.
Browse courses on
Empathetic Listening
Show steps
Show steps
Show steps
- Identify a specific communication scenario or situation.
- Consider the perspectives of various stakeholders involved.
- Create a visual representation of the empathy map, capturing key insights.
Performance Feedback Discussion Group
Show steps
Engage with peers to discuss and practice giving and receiving performance feedback, improving communication and feedback skills.
Show steps
Show steps
Show steps
- Form a small discussion group with classmates.
- Prepare examples of performance feedback situations.
- Take turns giving and receiving feedback using the GROW Model.
- Provide constructive criticism and support to group members.
Communication Skills Workshop
Show steps
Enhance communication abilities through a comprehensive workshop that covers advanced techniques and strategies.
Show steps
Show steps
Show steps
- Attend a communication skills workshop led by an expert.
- Engage in interactive exercises and discussions.
- Develop an action plan for applying the learned techniques.
Career center
Learners who complete Effective Communication for Today's Leader will develop knowledge and skills
that may be useful to these careers:
Corporate Communications Director
Corporate Communications Director
Corporate Communications Directors work with the public and other stakeholders to build and maintain a positive image for an organization. Communication is essential for building relationships with the media and other stakeholders, as well as managing the organization's reputation. This course's focus on communication skills and performance feedback can help a Corporate Communications Director develop the skills needed to effectively work with stakeholders and manage the organization's reputation.
Public relations manager
Public relations manager
Public Relations Managers work with the public to build and maintain a positive image for an organization. Communication is essential for building relationships with the media and other stakeholders, as well as managing the organization's reputation. This course's focus on communication skills and performance feedback can help a Public Relations Manager develop the skills needed to effectively communicate with stakeholders and manage the organization's reputation.
Customer Service Manager
Customer Service Manager
Customer Service Managers work with customers to resolve issues and provide support. Communication is essential for understanding customer needs and resolving issues effectively. This course's focus on assertive communication and empathetic listening can help a Customer Service Manager develop the skills needed to effectively work with customers and resolve issues.
Training and Development Manager
Training and Development Manager
Training and Development Managers work with employees to develop their skills and knowledge. Communication is essential for understanding employee needs and developing effective training programs. This course's focus on communication skills and performance feedback can help a Training and Development Manager develop the skills needed to effectively work with employees and develop training programs that meet their needs.
Consultant
Consultant
Consultants work with businesses to improve their performance. Communication is essential for understanding business needs and developing solutions that meet those needs. This course's focus on communication skills and performance feedback can help a Consultant develop the skills needed to effectively work with businesses and improve their performance.
Marketing Manager
Marketing Manager
Marketing Managers create and execute marketing campaigns to promote products or services. Communication skills are important for working with clients, understanding their needs, and developing effective marketing strategies. This course's focus on interpersonal communication and performance feedback can help a Marketing Manager develop the skills needed to work effectively with clients and achieve organizational objectives.
Journalist
Journalist
Journalists research and write news stories for newspapers, magazines, and other media outlets. Communication is essential for gathering information from sources and writing stories that are accurate, informative, and engaging. This course's focus on communication skills can help a Journalist develop the skills needed to effectively gather information and write news stories that inform and engage audiences.
Business Analyst
Business Analyst
Business Analysts work with businesses to identify and solve problems. Communication is essential for understanding business needs and developing solutions that meet those needs. This course's focus on communication skills and performance feedback can help a Business Analyst develop the skills needed to effectively work with businesses and solve problems.
Human Resources Manager
Human Resources Manager
Human Resources Managers work with employees and management to create and maintain a positive work environment. Communication is essential for understanding employee needs, resolving conflicts, and providing performance feedback. This course's focus on communication skills and performance feedback can help a Human Resources Manager develop the skills needed to effectively work with employees and management and create a positive work environment.
Speechwriter
Speechwriter
Speechwriters write speeches for public officials and other leaders. Communication is essential for understanding the speaker's message and writing a speech that effectively conveys that message. This course's focus on communication skills can help a Speechwriter develop the skills needed to effectively write speeches that connect with audiences.
Broadcaster
Broadcaster
Broadcasters present news and other information to audiences through television, radio, and other media outlets. Communication is essential for delivering information clearly and engagingly. This course's focus on communication skills can help a Broadcaster develop the skills needed to effectively communicate with audiences and deliver information in a way that is both informative and engaging.
Project Manager
Project Manager
Project Managers work with teams to plan and execute projects. Communication is essential for keeping team members informed, resolving conflicts, and ensuring that the project is completed on time and within budget. This course's focus on communication skills and performance feedback can help a Project Manager develop the skills needed to effectively work with teams and manage projects.
Editor
Editor
Editors review and edit written materials for accuracy, clarity, and consistency. Communication is essential for understanding the author's intent and making changes that improve the readability and impact of the writing. This course's focus on communication skills can help an Editor develop the skills needed to effectively improve the quality of written materials.
Sales Manager
Sales Manager
A Sales Manager works with clients, building relationships and closing deals. Effective communication is crucial for understanding client needs and persuading clients to make purchases. This course's focus on assertive communication and empathetic listening can help a Sales Manager develop the skills needed to build strong client relationships and succeed in the role.
Technical Writer
Technical Writer
Technical Writers write documentation for technical products and services. Communication is essential for understanding the product or service and writing documentation that is clear and easy to understand. This course's focus on communication skills can help a Technical Writer develop the skills needed to effectively write documentation that meets the needs of users.
For more career information including salaries, visit:
OpenCourser.com/course/8a39gu/effective
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Effective Communication for Today's Leader.
This textbook provides a comprehensive overview of interpersonal communication, covering essential concepts, theories, and research. It valuable resource for gaining foundational knowledge.
Este libro explora los principios psicológicos que subyacen a la persuasión. Ayuda a comprender cómo influir en los demás de manera ética y efectiva, lo cual es valioso para los líderes que buscan comunicarse de manera persuasiva.
This workbook provides exercises and self-assessment tools to help individuals develop assertiveness skills, overcome self-doubt, and communicate their needs effectively.
Este clásico libro proporciona principios atemporales y prácticos para construir relaciones sólidas y mejorar las habilidades interpersonales. Es una lectura esencial para cualquier líder que busque mejorar su comunicación y sus habilidades de liderazgo.
Esta guía práctica ofrece herramientas y técnicas específicas para desarrollar la asertividad, superar la pasividad y la agresividad, y mejorar las relaciones interpersonales.
Este libro aborda la importancia de la inteligencia emocional para los líderes. Explora cómo los líderes pueden conectarse con sus seguidores a nivel emocional y crear un ambiente de trabajo positivo y productivo.
Este libro analiza el lenguaje corporal y verbal, lo que puede ser valioso para los líderes que buscan mejorar su comunicación no verbal y su impacto general.
Save
Este libro explora el sesgo cognitivo conocido como el efecto halo, que puede influir en la forma en que percibimos y comunicamos con los demás. Es importante para los líderes comprender este sesgo y mitigar su impacto.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/8a39gu/effective
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Effort
5 to 8 hours per week for 4 weeks
Level
Introductory
Via
edX
Institution
Tecnológico de Monterrey
Instructor
Carlos Alberto Tena Sánchez
Session
January 1, 2024
- December 31, 2024
Language
Español
Transcript
English
This course belongs to a
collection
called
Humanities & Soft Skills. It's comprised of six courses:
- Critical thinking: reasoned decision making
- Leadership and organizational behavior
- Leadership focused on Human Flourishing
- Negotiation Skills and Effective Communication
- Negotiation Strategies and Styles
- Effective Communication for Today's Leader (viewing)
Good to know
Está en Español, lo cual puede ser una ventaja para los hispanohablantes
Desarrolla las habilidades de comunicación interpersonal y grupal, que son esenciales para los líderes y gerentes
Incluye técnicas específicas, como el guión DESC y la escucha empática, que pueden mejorar las habilidades de comunicación
Cubre aspectos fundamentales de la comunicación, como los niveles de comunicación, la asertividad y la comunicación empática
Proporciona un marco para dar retroalimentación de desempeño, lo que puede ser beneficioso para los gerentes y líderes
Requiere acceso a internet y una computadora, lo que puede ser una limitación para algunos estudiantes
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