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Daniel Meade Monteverde and Luz María Vargas Reguer

We start making negotiations as soon as our day begins, through all our interactions, either work, social, or family-related. But have you ever wondered how efficiently you negotiate, and whether you could be better at it? This is a straightforward opportunity to put into practice all the knowledge you have acquired, and to confirm that the negotiation process is dynamic and can always be improved.

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We start making negotiations as soon as our day begins, through all our interactions, either work, social, or family-related. But have you ever wondered how efficiently you negotiate, and whether you could be better at it? This is a straightforward opportunity to put into practice all the knowledge you have acquired, and to confirm that the negotiation process is dynamic and can always be improved.

The course integrates the most recent advances in the development of negotiation skills, based on modern life complexities, in a simple and direct way.

We start out with the structure of effective communication in a negotiation, with the intention of identifying our opportunity areas, and improving them through active learning mechanisms.

And what can we say about the role emotions play in a negotiation process? It is necessary to acknowledge , manage, and take advantage of them by using emotional intelligence mechanisms.

Negotiation, by definition, implies the relationship between two or more parties who eventually express opposing interests and demand skills for problem-solving. In this course you will learn to identify and manage its irreversible consequences in advance.

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What's inside

Learning objectives

  • Implement the key negotiation skills and styles to carry out effective negotiations and reach satisfactory agreements.
  • Adopt communication techniques that improve relationships and stimulate cooperation between the parties involved.
  • Develop critical thinking to manage emotions and resolve conflicts in a constructive way.

Syllabus

Topic 1. Structure of a Negotiation
1.1 Negotiation Analysis: the negotiation dance. BATNA and ZOPA
1.2 Skill to develop: Managing the rhythm of the negotiation by interpreting anchors, managing time and the magnitude of offers
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Topic 2. Effective Communication in Negotiation
2.1 The Role of Emotions in Negotiation
2.2 Skill to develop: emotional intelligence, self-awareness, self-control, and social management
Topic 3. Interests and Positions
3.1 Classification of interests and definition of objectives. Focus on the problem, not on the person
3.2 Skill to develop: Critical thinking and the generation of alternatives to achieve consensus
Topic 4. Conflict Resolution
4.1 The Conflict Spiral and Its Stages: The thin red line
4.2 Skill to develop: changing the frame of reference, “Framing,” to avoid that the conflict gets out of control in the negotiation process

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores essential negotiation skills and styles for effective communication and conflict resolution
Offers practical strategies for managing emotions and leveraging emotional intelligence in negotiations
Provides a framework for analyzing and interpreting negotiation dynamics, including BATNA and ZOPA
Taught by experienced instructors with a proven track record in negotiation training and research
Designed for professionals seeking to enhance their negotiation skills in various settings, including business, social, and family
Emphasizes the importance of critical thinking and problem-solving in negotiation processes

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Negotiation Skills and Effective Communication with these activities:
Refresher on Communication Skills
Review and practice communication skills to strengthen the foundation for effective negotiation, as communication plays a crucial role in this process.
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Show steps
  • Review materials on verbal and non-verbal communication.
  • Practice active listening and paraphrasing techniques.
  • Engage in mock conversations to improve articulation and clarity.
Emotional Intelligence for Negotiation
Explore and enhance understanding of the role of emotions in negotiation and develop strategies to manage them effectively.
Browse courses on Emotions in Negotiation
Show steps
  • Review materials on emotional intelligence and its impact on negotiation.
  • Identify common emotions that arise in negotiations.
  • Develop techniques for managing and leveraging emotions.
Negotiation Strategies for Different Scenarios
Expand knowledge on a range of negotiation strategies and techniques tailored to specific negotiation scenarios, enhancing adaptability and effectiveness.
Browse courses on Negotiation Strategies
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  • Review materials on different negotiation strategies.
  • Analyze case studies and identify the most appropriate strategies.
  • Develop a repertoire of strategies for various negotiation situations.
Four other activities
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Show all seven activities
Negotiation Role-Play
Practice applying negotiation techniques in a simulated environment to improve understanding and skills.
Browse courses on Negotiation
Show steps
  • Identify a negotiation scenario relevant to the course.
  • Develop a clear negotiation strategy and objectives.
  • Role-play the negotiation with a peer or instructor.
  • Analyze the negotiation process and identify areas for improvement.
Negotiation Skills Peer Practice
Engage in peer-led practice sessions to refine negotiation skills, gain diverse perspectives, and improve communication.
Browse courses on Negotiation
Show steps
  • Form a peer group and establish a schedule for practice sessions.
  • Take turns role-playing negotiations based on scenarios.
  • Provide constructive feedback and support to peers.
  • Reflect on the practice sessions and identify areas for growth.
Negotiation Plan Template
Develop a customizable negotiation plan template that can be used to prepare for and execute successful negotiations, providing a structured approach and improving outcomes.
Show steps
  • Identify key elements of a negotiation plan.
  • Create a template that includes sections for objectives, strategies, tactics, and contingency plans.
  • Share the template with peers or the instructor for feedback.
Negotiation Case Study Analysis
Apply course concepts to analyze real-world negotiation cases, enhancing critical thinking and problem-solving abilities.
Show steps
  • Select a negotiation case study relevant to the course.
  • Analyze the case using course frameworks and identify key negotiation strategies.
  • Develop a comprehensive written analysis of the case.
  • Present the analysis to peers or the instructor for feedback.

Career center

Learners who complete Negotiation Skills and Effective Communication will develop knowledge and skills that may be useful to these careers:
Negotiator
Negotiators are experts at reaching agreements between two or more parties. They use their communication skills to build relationships and trust, and their analytical skills to identify and resolve conflicts. The Negotiation Skills and Effective Communication course can help you develop the skills you need to become a successful negotiator. You will learn how to analyze negotiations, manage emotions, and develop critical thinking skills. This course is a valuable resource for anyone who wants to improve their negotiation skills, regardless of their career field.
Mediator
Mediators are similar to negotiators, but their primary focus is on resolving conflicts. They work with disputing parties to help them reach a mutually acceptable agreement.
Lawyer
Lawyers use their negotiation skills to represent their clients in legal matters. They negotiate contracts, settlements, and other agreements on behalf of their clients.
Sales Manager
Sales managers use their negotiation skills to close deals and build relationships with customers. They also negotiate contracts and other agreements on behalf of their company.
Business Analyst
Business analysts use their negotiation skills to gather requirements from stakeholders and develop solutions to business problems.
Consultant
Consultants use their negotiation skills to help clients solve problems and improve their businesses.
Project Manager
Project managers use their negotiation skills to manage stakeholders and resources, and to ensure that projects are completed on time and within budget.
Human Resources Manager
Human resources managers use their negotiation skills to resolve employee disputes, negotiate contracts, and develop HR policies.
Customer Service Representative
Customer service representatives use their negotiation skills to resolve customer complaints and build relationships with customers.

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Negotiation Skills and Effective Communication.
Guide to persuasion, covering the principles of influence and how to use them to get what you want. It valuable resource for anyone who wants to improve their negotiation skills.
Guide to emotional intelligence, covering the five key elements of emotional intelligence and how to develop them. It valuable resource for anyone who wants to improve their negotiation skills by understanding and managing their emotions.
Este libro es una guía de resolución de conflictos en la negociación, cubriendo las causas del conflicto y cómo resolverlo eficazmente. Es un recurso valioso para cualquier persona que quiera mejorar sus habilidades de negociación mediante la comprensión y gestión del conflicto.
Este libro es una introducción a la negociación, que cubre los conceptos básicos de la negociación y cómo llevarla a cabo eficazmente. Es un recurso valioso para cualquier persona que quiera mejorar sus habilidades de negociación.
Este libro es una guía del lenguaje de la negociación, cubriendo el uso efectivo del lenguaje en la negociación. Es un recurso valioso para cualquier persona que quiera mejorar sus habilidades de negociación mediante el uso del lenguaje.

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