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Exploring Professional Services

Wilvie Anora

This course will teach you to collaborate with professional services to maximize their added value to your organization.

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This course will teach you to collaborate with professional services to maximize their added value to your organization.

Professional services can help you to achieve a certain objective or address a problem in your current organization. In this course, Exploring Professional Services, you’ll learn to collaborate with professional services to maximize their added value to your organization. First, you’ll explore what are some common terminologies used in professional services and the resources needed Next, you’ll discover the different roles and responsibilities as well as the process for collaborating with professional services Finally, you’ll learn how to create an Experience Brief to align customer value with professional services offerings. When you’re finished with this course, you’ll have the skills and knowledge of collaborating with professional services needed to maximize their added value to your organization.

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What's inside

Syllabus

Course Overview
Professional Services Terminology and Resources
Professional Services Roles and Responsibilities
Professional Services Process
Read more
Using an Experience Brief

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches how to work with external professional services to enhance organizational outcomes
Covers professional services terminology and resources to aid understanding
Explores the roles and responsibilities of professionals involved in these services
Provides a process framework for collaborating effectively with professional services
Guides learners in creating an 'Experience Brief' to align customer value
Lacks hands-on practice or interactive materials to reinforce concepts

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Exploring Professional Services with these activities:
Review 'Consulting for Dummies'
Get a head start by reading this book about the fundamentals of consulting, which is relevant to collaborating with professional services.
View Management For Dummies, UK Edition on Amazon
Show steps
  • Read Chapter 1: What is Consulting?
  • Read Chapter 2: The Different Types of Consulting
  • Read Chapter 3: How to Find and Hire a Consultant
Read 'The Professional Services Handbook'
Gain a comprehensive understanding of professional services by reading this book.
View The Trusted Advisor on Amazon
Show steps
  • Read Chapter 1: The Nature of Professional Services
  • Read Chapter 2: The Professional Services Value Proposition
  • Read Chapter 3: The Professional Services Business Model
Watch Pluralsight tutorials on professional services
Expand your knowledge by watching Pluralsight tutorials on professional services.
Browse courses on Professional Services
Show steps
  • Search for Pluralsight tutorials on professional services
  • Watch at least two tutorials
  • Take notes on the key points
Five other activities
Expand to see all activities and additional details
Show all eight activities
Join a study group or online forum related to professional services
Connect with other students or professionals to discuss and learn about professional services.
Browse courses on Professional Services
Show steps
  • Search for a study group or online forum
  • Join the group or forum
  • Participate in discussions
  • Ask questions
  • Share your knowledge
Practice creating Experience Briefs
Solidify your understanding of Experience Briefs by practicing creating them.
Browse courses on Experience Brief
Show steps
  • Review the course materials on Experience Briefs
  • Identify a potential project
  • Create an outline for an Experience Brief
  • Write the first draft of an Experience Brief
  • Get feedback on your Experience Brief
Develop a plan for a professional services engagement
Test your understanding of professional services by developing a plan for a hypothetical engagement.
Browse courses on Professional Services
Show steps
  • Identify the client's needs
  • Define the scope of work
  • Develop a timeline
  • Estimate the budget
  • Create a communication plan
Write a blog post about collaborating with professional services
Deepen your understanding and solidify your learning by writing a blog post about your experience collaborating with professional services.
Browse courses on Professional Services
Show steps
  • Identify the key points you want to cover
  • Write an outline
  • Write the first draft
  • Edit and revise your blog post
  • Publish your blog post
Contribute to an open-source project related to professional services
Gain hands-on experience and contribute to the community by contributing to an open-source project related to professional services.
Browse courses on Professional Services
Show steps
  • Find an open-source project that interests you
  • Identify an issue or feature that you can contribute to
  • Create a pull request
  • Get your pull request reviewed and merged

Career center

Learners who complete Exploring Professional Services will develop knowledge and skills that may be useful to these careers:
Technology Consultant
Technology Consultants work with clients to identify and solve technology-related problems. They may help develop and implement new technologies, improve existing systems, or troubleshoot problems. This course can be helpful for Technology Consultants by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Technology Consultant
Business Analyst
Business Analysts work with businesses to analyze their operations and identify areas for improvement. They may also develop and implement new processes or systems to help businesses run more efficiently. This course can be helpful for Business Analysts by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Business Analyst
Project Manager
Project Managers plan, organize, and execute projects. They work with stakeholders to define project goals, develop project plans, and track project progress. This course can be helpful for Project Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Project Manager
Operations Manager
Operations Managers plan, organize, and direct the operations of an organization. They work with stakeholders to develop operational strategies, implement operational systems, and manage operational budgets. This course can be helpful for Operations Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Operations Manager
IT Manager
IT Managers plan, organize, and direct the IT operations of an organization. They work with stakeholders to develop IT strategies, implement IT systems, and manage IT budgets. This course can be helpful for IT Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for IT Manager
Management Consultant
Management Consultants work with businesses to improve their performance. They may help develop and implement new strategies, improve existing processes, or troubleshoot problems. This course can be helpful for Management Consultants by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Management Consultant
Systems Analyst
Systems Analysts work with businesses to analyze their systems and identify areas for improvement. They may also develop and implement new systems or modify existing systems to meet the needs of the business. This course can be helpful for Systems Analysts by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Systems Analyst
Business Development Manager
Business Development Managers are responsible for developing and executing business development strategies. They work with stakeholders to identify new business opportunities, develop marketing plans, and manage sales pipelines. This course can be helpful for Business Development Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Business Development Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are successful with a company's products or services. They work with stakeholders to develop customer success strategies, manage customer relationships, and resolve customer issues. This course can be helpful for Customer Success Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Customer Success Manager
Sales Manager
Sales Managers are responsible for managing sales teams and achieving sales targets. They work with stakeholders to develop sales strategies, manage sales pipelines, and motivate sales teams. This course can be helpful for Sales Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Sales Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing strategies. They work with stakeholders to identify target markets, develop marketing campaigns, and manage marketing budgets. This course can be helpful for Marketing Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Marketing Manager
Program Manager
Program Managers are responsible for planning, organizing, and directing programs. They work with stakeholders to develop program plans, manage program budgets, and track program progress. This course can be helpful for Program Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Program Manager
Account Manager
Account Managers are responsible for managing relationships with clients. They work with stakeholders to develop account plans, manage account budgets, and resolve customer issues. This course can be helpful for Account Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Account Manager
Product Manager
Product Managers are responsible for developing and managing products. They work with stakeholders to define product requirements, develop product roadmaps, and launch new products. This course may be helpful for Product Managers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Product Manager
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with stakeholders to gather requirements, design software solutions, and implement and test software code. This course may be helpful for Software Engineers by providing them with a better understanding of how to collaborate with professional services firms. This can help them to get the most value from these partnerships and improve the outcomes of their projects.
See salaries and explore the career path for Software Engineer

Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Exploring Professional Services.
Cover image
The Trusted Advisor: 20th Anniversary Edition
Save
Is considered a classic in the field of professional services. It covers a wide range of topics, including the history, strategies, and operations of professional services firms.
The Trusted Advisor: 20th Anniversary Edition
Paperback
$$
The Trusted Advisor: 20th Anniversary Edition
Kindle Edition
$$
Cover image
Psychology Around Us
Save
Provides a comprehensive overview of the professional services industry, including the challenges and opportunities facing firms today.
Psychology Around Us
Paperback
Check
Psychology Around Us
Kindle Edition
Check
Cover image
How to Win Client Business When You Don't Know...
Save
Provides practical advice on how to market professional services firms effectively.
How to Win Client Business When You Don't Know...
Paperback
Check
How to Win Client Business When You Don't Know...
Kindle Edition
Check
Cover image
The Experience Economy, With a New Preface by the...
Save
Argues that the future of business lies in creating memorable experiences for customers.
The Experience Economy, With a New Preface by the...
Hardcover
$$
The Experience Economy, With a New Preface by the...
Kindle Edition
$$
Cover image
An Ancient Greek Philosophy of Management Consulting
Save
Provides a thought-provoking look at the future of the professional services industry.
An Ancient Greek Philosophy of Management Consulting
Paperback
Check
An Ancient Greek Philosophy of Management Consulting
Kindle Edition
Check
Cover image
The Disruptive Innovation Set (2 Books)
Save
Explores the challenges that large organizations face when they try to innovate.
The Disruptive Innovation Set (2 Books)
Paperback
$$
The Disruptive Innovation Set (2 Books)
Kindle Edition
$$
Lean Startup: How Today's Entrepreneurs Use...
Save
Provides a practical guide to building successful startups.
The Lean Startup: How Today's Entrepreneurs Use...
Hardcover
$$
The Lean Startup: How Today's Entrepreneurs Use...
Kindle Edition
$$
Cover image
Getting Past No
Save
Provides a step-by-step guide to negotiating effectively.
Getting Past No
Paperback
Check
Getting Past No
Kindle Edition
Check
Cover image
Supercommunicators
Save
Explores the science of habit formation and provides advice on how to change unhelpful habits.
Supercommunicators: How to Unlock the Secret...
Hardcover
$$
Charles Duhigg 3 Books Collection Set...
Paperback
$$$
(Deutsch) Supercommunicators: Wie man die geheime Sprache...
Kindle Edition
$$
(Español) Supercomunicadores [Supercommunicators]: Cómo...
Audible Audiobook
$$
(Português) Supercomunicadores [Supercommunicators]: Como...
Audible Audiobook
$
Energize
Save
Argues that successful leaders start with a clear understanding of why they do what they do.
Energize: Make the Most of Every Moment
Paperback
$$
Energize: Make the Most of Every Moment, Leader as...
Paperback
$$$
Energize, The Leader Who Had No Title, Mindful...
Paperback
$$$
Energize: Make the Most of Every Moment
Kindle Edition
$$
Cover image
A Mission Statement for Your Life
Save
Provides a practical guide to developing effective personal and professional habits.
A Mission Statement for Your Life
Paperback
Check
A Mission Statement for Your Life
Kindle Edition
Check
Cover image
The E-Myth Pest Control Business
Save
Argues that most small businesses fail because they are not built on a solid foundation.
The E-Myth Pest Control Business: Why Most Pest...
Hardcover
$$
Cover image
80/20 Daily
Save
Explores the idea that 80% of results come from 20% of effort.
80/20 Daily
Paperback
Check
80/20 Daily
Kindle Edition
Check

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Course image
Time
48 hours
Level
Intermediate
Via
Pluralsight
Instructor
Wilvie Anora
Language
English
Good to know
Teaches how to work with external professional services to enhance organizational outcomes
Covers professional services terminology and resources to aid understanding
Explores the roles and responsibilities of professionals involved in these services
Provides a process framework for collaborating effectively with professional services
Guides learners in creating an 'Experience Brief' to align customer value
Lacks hands-on practice or interactive materials to reinforce concepts
Share and help others discover this course.
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