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Managing for Frictionless Sales

Kyle Jepson
This course introduces you to the Frictionless Sales Framework and how it can enable your sales team to be more effective and efficient. You’ll learn how to measure your team’s effectiveness with a Rep Efficiency Audit. You will discover how to create a sales...
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This course introduces you to the Frictionless Sales Framework and how it can enable your sales team to be more effective and efficient. You’ll learn how to measure your team’s effectiveness with a Rep Efficiency Audit. You will discover how to create a sales process that aligns with your targeted buyer’s journey as well as your business goals. You’ll also learn how to create an effective sales training program, hiring strategy and onboarding process to help you staff your team with the best sales professionals and train them to be successful. By the end of this course you will be able to: • Define a sales process that minimizes friction in sales and is based on the target buyer’s journey • Create an effective sales training and coaching program • Create a sales hiring strategy that enables you to find the right people for your team • Implement a successful sales onboarding process to align your new hires with your business goals Regardless of your current experience, this course will instruct you on how to create an effective sales process and how to hire, coach, and manage an effective sales team. This course is intended for anyone interested in jumpstarting their career in sales - whether you’re changing careers and looking for an entry-level role, or want to hone your skills in your current role as a sales representative. It does not require any background knowledge or experience to get started. Throughout the course, you will complete exercises that ask you to apply the skills you have learned in a practical way, such as completing a Rep Efficiency Audit, mapping your sales process, and implementing a coaching process using the GROW model.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Appropriate for students who have no prior experience in sales
Provides a systematic approach to creating a high-performing sales team
Covers key aspects of sales management, including hiring, training, and process optimization
Guided by a reputable instructor with expertise in sales training
Incorporates practical exercises to reinforce learning
Benefits those seeking to enhance their sales skills or transition into a sales role

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Career center

Learners who complete Managing for Frictionless Sales will develop knowledge and skills that may be useful to these careers:
Sales Manager
A Sales Manager is responsible for the strategic direction and operational efficiency of a sales team. This course can help you succeed in this role by providing you with the skills and knowledge you need to create and implement a frictionless sales process, hire and train a high-performing sales team, and coach and motivate your team to success.
Sales Executive
A Sales Executive is responsible for generating revenue by selling products or services to new and existing customers. This course can help you succeed in this role by providing you with the skills and knowledge you need to understand your target buyer's journey, create a compelling sales pitch, and close deals effectively.
Sales Representative
A Sales Representative is responsible for selling products or services to new and existing customers. This course can help you succeed in this role by providing you with the skills and knowledge you need to understand your target buyer's journey, create a compelling sales pitch, and close deals effectively.
Business Development Manager
A Business Development Manager is responsible for generating new business opportunities for a company. This course can help you succeed in this role by providing you with the skills and knowledge you need to identify and qualify new leads, develop and implement sales strategies, and build relationships with key stakeholders.
Sales Engineer
A Sales Engineer is responsible for providing technical expertise and support to sales teams. This course can help you succeed in this role by providing you with the skills and knowledge you need to understand complex technical products and services, develop and deliver effective sales presentations, and close deals.
Account Manager
An Account Manager is responsible for managing relationships with existing customers. This course can help you succeed in this role by providing you with the skills and knowledge you need to build strong customer relationships, identify and upsell new opportunities, and resolve customer issues.
Sales Trainer
A Sales Trainer is responsible for training and developing sales teams. This course can help you succeed in this role by providing you with the skills and knowledge you need to design and deliver effective sales training programs, coach and mentor sales professionals, and evaluate sales performance.
Customer Success Manager
A Customer Success Manager is responsible for ensuring that customers are satisfied with their products or services. This course can help you succeed in this role by providing you with the skills and knowledge you need to build strong customer relationships, identify and resolve customer issues, and upsell and cross-sell new products and services.
Sales Analyst
A Sales Analyst is responsible for collecting, analyzing, and interpreting sales data. This course can help you succeed in this role by providing you with the skills and knowledge you need to identify sales trends, develop sales forecasts, and make data-driven recommendations to improve sales performance.
Sales Consultant
A Sales Consultant provides expert advice and guidance to clients on sales-related matters. This course can help you succeed in this role by providing you with the skills and knowledge you need to understand your clients' businesses, identify their sales challenges, and develop and implement effective sales solutions.
Financial Analyst
A Financial Analyst is responsible for analyzing financial data and making recommendations to businesses. This course may be useful to you in this role by providing you with a deeper understanding of the sales process and how financial analysis can support sales efforts.
Marketing Manager
A Marketing Manager is responsible for planning and executing marketing campaigns that generate leads and drive sales. This course may be useful to you in this role by providing you with a deeper understanding of the sales process and how marketing can support sales efforts.
Data Analyst
A Data Analyst is responsible for collecting, analyzing, and interpreting data. This course may be useful to you in this role by providing you with a deeper understanding of the sales process and how data analysis can support sales efforts.
Operations Manager
An Operations Manager is responsible for planning and executing the day-to-day operations of a company. This course may be useful to you in this role by providing you with a deeper understanding of the sales process and how operations can support sales efforts.
Product Manager
A Product Manager is responsible for managing the development and launch of new products or services. This course may be useful to you in this role by providing you with a deeper understanding of the sales process and how product development can support sales efforts.

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing for Frictionless Sales.
Provides a comprehensive overview of the sales acceleration framework and how to use data, technology, and inbound selling to improve sales performance. It valuable resource for anyone looking to improve their sales process and increase their team's efficiency.
Provides a proven framework for building a predictable and scalable sales process. It must-read for any sales manager or business owner looking to improve their sales performance.
Challenges the traditional sales approach and provides a new framework for selling to today's buyers. It valuable resource for any salesperson looking to improve their closing rate and win more deals.
Provides a step-by-step guide to the SPIN selling process, which proven method for uncovering customer needs and closing deals. It valuable resource for any salesperson looking to improve their questioning skills and increase their sales effectiveness.
Comprehensive guide to sales, covering everything from prospecting to closing. It valuable resource for any salesperson looking to improve their skills and knowledge.
Provides a fascinating look at the psychology of selling and how to use it to your advantage. It valuable resource for any salesperson looking to improve their understanding of customer behavior and close more deals.
Provides practical advice on how to lead and manage a sales team effectively. It valuable resource for any sales manager looking to improve their leadership skills and team performance.
Provides a step-by-step guide to building a high-performance sales team. It valuable resource for any sales manager looking to improve their team's performance and achieve their business goals.
Provides a comprehensive overview of the sales process, covering topics such as prospecting, qualifying, closing, and follow-up. It valuable resource for any salesperson looking to improve their skills and knowledge.
Provides a step-by-step guide to closing sales. It valuable resource for any salesperson looking to improve their closing rate and win more deals.
Provides a comprehensive overview of the sales process, covering topics such as prospecting, qualifying, closing, and follow-up. It valuable resource for any salesperson looking to improve their skills and knowledge.

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