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Operations Management

Organization and Analysis

Gopesh Anand and Ujjal Kumar Mukherjee

In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.

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In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.

You will be able to:

• Relate underlying principles to operations management frameworks and techniques

• Synthesize information to make strategic operations decisions

• Evaluate processes on different dimensions

• Apply analytical techniques for tactical operations decision

This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.

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What's inside

Syllabus

Course Orientation & Operations Strategy
In this first module, you will be introduced to the instructors and the course. Next, you will learn about the significance of operations management, and how to formulate and implement an operations strategy that is aligned with the business strategy and with market requirements.
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Process Configurations and Analysis
In this module, you will learn about types of process arrangements and the implications of adopting each one. You will learn to analyze the performance of processes and of the activities within the processes, and to recognize the impacts of variability on processes.
Inventory Management Concepts
In this module, we will learn about the importance of inventory management in operations settings. Inventories entail several costs such as holding and ordering costs. These costs depend on key decisions such as order quantity and reorder point. We will learn how the different types of costs depend on inventory decisions. We will also discuss the trade-offs associated with inventory decisions and how to make optimal decisions related to inventory management. This module is focused on simple inventory scenarios where demand is fixed and known. The learnings from this module are important because it provides key basics of inventory management which are important in learning and mastering more complex decision scenarios
Inventory Management Applications
In this module, we extend the learnings from the previous module to more complex scenarios of inventory management, namely, when demand is uncertain and cannot be predicted with certainty. First, we learn how to measure uncertainty in demand using demand distributions – particularly the Normal distribution, which is the more common demand distribution used in practice. Second, we will learn about the decision tradeoffs in managing inventory with uncertainty, namely, between service levels and costs of inventory. The key decisions related to managing inventory with demand uncertainty are order quantity, reorder point, safety or buffer stock levels, and frequency of inventory review and ordering. Upon completion of this module, we will gain knowledge and expertise in making these decisions optimally using different inventory policies such as continuous review policy and periodic review policy. This module is important for managing inventories in most operations settings in an efficient and effective manner.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Appropriate for learners with prior understanding of manufacturing and service-focused organizations or an interest in operations strategy
Suitable for individuals seeking development in decision-making frameworks and techniques for operations improvement
Might be challenging for beginners lacking basic knowledge of operations management
Provides a strong theoretical foundation for understanding process improvement and inventory management techniques
Potential supplement to existing programs in business management or related fields

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Reviews summary

Professor makes material dry

According to students, this Operations Management course is difficult to understand because the professor makes the material dry and hard to concentrate on during lectures. Students say this course would benefit from a new professor.
Makes material dry and hard to understand.
"Makes the material very dry by droning on and on and makes it hard to concentrate during lectures."
"Makes simple concepts very complicating."
"This course needs a new professor that can get their point across clearly."

Career center

Learners who complete Operations Management: Organization and Analysis will develop knowledge and skills that may be useful to these careers:
Operations Manager
Operations Managers oversee the day-to-day operations of a business, ensuring that goods and services are produced and delivered efficiently. This course helps Operations Managers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Operations Managers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Manufacturing Engineer
Manufacturing Engineers plan and oversee the production of goods. This course helps Manufacturing Engineers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Manufacturing Engineers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Industrial Engineer
Industrial Engineers design, improve, and install integrated systems of people, materials, and equipment. This course helps Industrial Engineers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Industrial Engineers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Supply Chain Manager
Supply Chain Managers plan and oversee the flow of goods and services from suppliers to customers. This course helps Supply Chain Managers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Supply Chain Managers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Logistics Manager
Logistics Managers plan and oversee the movement of goods and materials. This course helps Logistics Managers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Logistics Managers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Project Manager
Project Managers plan and oversee the completion of projects. This course helps Project Managers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Project Managers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Business Analyst
Business Analysts identify and solve business problems. This course helps Business Analysts understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Business Analysts who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Management Consultant
Management Consultants advise businesses on how to improve their operations. This course helps Management Consultants understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Management Consultants who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make decisions. This course helps Data Analysts understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Data Analysts who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Financial Analyst
Financial Analysts provide financial advice to businesses and individuals. This course helps Financial Analysts understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Financial Analysts who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Software Engineer
Software Engineers design, develop, and maintain software systems. This course helps Software Engineers understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Software Engineers who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Computer Scientist
Computer Scientists research and develop new computer technologies. This course helps Computer Scientists understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Computer Scientists who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Accountant
Accountants prepare and maintain financial records for businesses. This course helps Accountants understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Accountants who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Economist
Economists study the production, distribution, and consumption of goods and services. This course helps Economists understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Economists who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.
Statistician
Statisticians collect, analyze, and interpret data to help businesses make decisions. This course helps Statisticians understand the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. It also teaches decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions to front-line tactical decisions. This course may be particularly useful for Statisticians who want to improve their understanding of process configurations and analysis, inventory management concepts, and inventory management applications.

Reading list

We've selected 29 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Operations Management: Organization and Analysis.
Provides a comprehensive overview of operations management concepts and techniques, including process analysis, inventory management, and supply chain management. It valuable resource for students and practitioners who want to learn more about the field of operations management.
Is an in-depth and comprehensive textbook on operations management, covering various aspects of operations strategy, process analysis, inventory management, and other topics.
Comprehensive and practical guide to inventory management, covering topics such as inventory planning, forecasting, and control. It valuable resource for anyone involved in the management of inventory.
Provides a comprehensive overview of operations and supply chain management concepts and techniques. It valuable resource for students and practitioners who want to learn more about the field of operations management.
Provides a comprehensive overview of supply chain management. It good choice for students who are interested in learning about how to manage supply chains effectively.
Classic work on lean manufacturing. It good choice for students who are interested in learning about how to improve the efficiency and productivity of their operations.
Provides a detailed overview of the Toyota Production System. It good choice for students who are interested in learning about how to implement lean manufacturing principles in their own operations.
Provides a comprehensive overview of quality management. It good choice for students who are interested in learning about how to improve the quality of their products and services.
Provides a comprehensive overview of operations research. It good choice for students who are interested in learning about how to use mathematical and analytical techniques to solve operations management problems.
Provides a comprehensive overview of decision analysis. It good choice for students who are interested in learning about how to make better decisions under uncertainty.
Focuses on the strategic aspects of operations management. It good choice for students who are interested in learning about how to develop and implement operations strategies.
Focuses on the sustainability and supply chain management aspects of operations management. It good choice for students and practitioners who are interested in these topics.
Provides a comprehensive overview of production and operations management concepts and techniques. It valuable resource for students and practitioners who want to learn more about the field of operations management.
Provides a comprehensive overview of service management, covering topics such as service operations, service strategy, and information technology.
Focuses on the unique challenges and opportunities of service operations, providing practical guidance on how to improve service delivery.
Focuses on the management of service operations. It good choice for students who are interested in learning about how to improve the quality and efficiency of service operations.
Provides a practical guide to decision analysis, a powerful tool for making informed decisions in the face of uncertainty.
More theoretical treatment of operations management. It good choice for students who are interested in the mathematical and analytical aspects of the subject.
Provides a concise overview of operations management concepts and techniques. It valuable resource for students and practitioners who want to learn more about the field of operations management.
Provides a comprehensive overview of process analysis and improvement, with a focus on statistical quality control.
Provides a quick reference guide to 100 tools for improvement using Lean Six Sigma.
Provides a practical approach to operations management, with a focus on real-world examples and case studies.
Provides a fictionalized account of a manufacturing plant manager's journey to improve his plant's performance using the Theory of Constraints.

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