Managing Employee Performance from Coursera

What's inside

Syllabus

GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS

In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.

IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS

In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.

TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT

In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.

CREATING A POSITIVE PERFORMANCE CULTURE

You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Useful for people management and organizational goals

Provided by Larry Bourgerie

Teaches key elements for performance management

Covers fundamental principles and effective practices

Includes practical guidance for performance reviews and providing feedback

Useful for enhancing performance culture in organizations

Reviews summary

Highly rated performance management course

Learners say that this course is an excellent introduction to the fundamentals of performance management and that it has helped them to develop valuable skills for their work. The course is well-structured and engaging, with a knowledgeable instructor and practical assignments that help learners to apply what they have learned. The course is also very flexible, allowing learners to complete it at their own pace.

Learners can complete the course at their own pace.

"I liked that I could complete the course at my own pace."

"The flexible deadlines were helpful in accommodating my busy schedule."

"I was able to fit the course into my schedule without feeling overwhelmed."

Organized and well-paced content with clear learning objectives.

"The course was well-structured and easy to follow."

"I appreciated the clear learning objectives for each module."

"The content was well-paced and I never felt overwhelmed."

The instructor is knowledgeable, enthusiastic, and supportive.

"The instructor was very knowledgeable and enthusiastic about the subject."

"I felt like I could ask the instructor any question and get a helpful answer."

"The instructor was very supportive and encouraging."

Learners gain relevant, real-world skills for the workplace.

"This course was a great way to learn about the fundamentals of performance management."

"I am now able to use the skills I learned in my own work."

"The practical assignments were especially helpful in applying what I learned."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Employee Performance with these activities:

Review Performance Management Terminology

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Familiarize yourself with key terms and concepts in performance management to build a solid foundation for the course.

Browse courses on Performance Management

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Define performance management and differentiate it from performance appraisal.
Identify different performance evaluation methods.
Understand the role of performance management in employee development.

Gather Performance Management Resources

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Build a collection of valuable resources on performance management to support your ongoing learning and development.

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Search for articles, books, and websites on performance management.
Create a digital or physical folder to store these resources.
Regularly review and expand your resource collection.

Learn SMART Goal Setting

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Develop effective goal-setting skills that are crucial for performance management success.

Browse courses on SMART Goals

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Understand the principles of SMART goal setting.
Practice creating SMART goals for your team.
Apply SMART goals in a real-world performance management scenario.

Four other activities

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Peer Discussion on Performance Management Challenges

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Engage in discussions with peers to exchange ideas and learn from their experiences in managing employee performance.

Browse courses on Performance Management

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Identify common performance management challenges.
Share best practices for addressing these challenges.
Develop strategies for continuous performance improvement.

Performance Appraisal Simulations

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Gain practical experience in delivering performance appraisals and feedback effectively.

Browse courses on Performance Appraisal

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Prepare for a performance appraisal by gathering relevant data and observations.
Conduct a mock performance appraisal with a colleague or mentor.
Reflect on your performance and identify areas for improvement.

Volunteer at a Non-Profit Focused on Workforce Development

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Gain hands-on experience in supporting employee performance improvement through volunteer work.

Browse courses on Workforce Development

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Identify non-profit organizations focused on workforce development.
Inquire about volunteer opportunities related to performance management.
Participate in programs and initiatives that support employee skill development and performance improvement.

Guide a Junior Employee's Performance

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Support a junior employee's performance improvement by providing guidance and feedback.

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Identify a junior employee who would benefit from your guidance.
Set clear goals and expectations for the employee.
Provide regular feedback and coaching to support the employee's development.
Track the employee's progress and make adjustments as needed.

Career center

Learners who complete Managing Employee Performance will develop knowledge and skills that may be useful to these careers:

Performance Improvement Consultant

Performance Improvement Consultants help organizations improve the performance of their employees by developing and implementing performance management systems. This course provides a solid foundation for those aspiring to be Performance Improvement Consultants, covering topics such as performance management fundamentals, setting performance objectives and standards, and how to create a positive performance culture. The actionable strategies and tools taught in this course will equip individuals to excel in this role.

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Human Resources Business Partner

Human Resources Business Partners are critical advisors to managers, business leaders, and employees on a wide range of people management issues, including performance management. The knowledge gained in this course on topics such as setting clear expectations, performance appraisals, and giving effective feedback will enable Human Resources Business Partners to provide expert guidance to their internal clients on how to effectively manage performance.

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Learning and Development Specialist

Learning and Development Specialists play a crucial role in developing and implementing training programs to improve employee performance. This course will be highly beneficial for aspiring Learning and Development Specialists, as it provides a comprehensive overview of performance management, including performance reviews, feedback mechanisms, and creating a positive learning culture. By understanding the principles of effective performance management, Learning and Development Specialists can create more impactful training programs.

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Talent Management Specialist

Talent Management Specialists are responsible for identifying, developing, and retaining top talent within an organization. A deep understanding of performance management is essential for Talent Management Specialists to effectively assess and develop employees' potential. This course covers key aspects of performance management, including performance measurement, performance improvement, and career development planning. The knowledge gained will help Talent Management Specialists make informed decisions about talent acquisition, development, and retention strategies.

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Training and Development Manager

Training and Development Managers are responsible for developing and delivering training programs to improve employee performance. Understanding the principles of effective performance management is crucial for Training and Development Managers to design and deliver impactful training programs. This course covers topics such as performance analysis, performance improvement planning, and creating a positive learning culture. The knowledge gained will enable Training and Development Managers to create training programs that effectively address performance gaps and drive employee development.

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Human Resources Manager

Human Resources Managers oversee all aspects of human resources management within an organization, including performance management. This course provides a comprehensive overview of performance management, covering topics such as performance planning, performance measurement, feedback, and performance improvement. The knowledge and skills gained from this course will enable Human Resources Managers to effectively manage employee performance and contribute to the overall success of their organizations.

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Organizational Development Consultant

Organizational Development Consultants help organizations improve their performance by developing and implementing strategies for organizational change. Performance management is a key aspect of organizational development, and a solid understanding of performance management principles is essential for Organizational Development Consultants. This course covers topics such as creating a positive performance culture, managing employee performance, and developing performance improvement plans. The insights gained from this course will equip Organizational Development Consultants with the knowledge and skills to effectively guide organizations through performance improvement initiatives.

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Employee Relations Specialist

Employee Relations Specialists handle employee concerns, resolve conflicts, and promote a positive work environment. Knowledge of performance management is important for Employee Relations Specialists to effectively address performance-related issues and maintain harmonious employee relations. This course covers topics such as performance feedback, performance improvement planning, and conflict resolution. By understanding the principles of effective performance management, Employee Relations Specialists can effectively handle performance-related concerns and contribute to a positive work environment.

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Compensation and Benefits Manager

Compensation and Benefits Managers develop and administer employee compensation and benefits programs. Understanding the principles of performance management is essential for Compensation and Benefits Managers to ensure that compensation and benefits programs are aligned with organizational performance goals. This course covers topics such as performance-based pay, variable pay, and performance incentives. The knowledge gained will enable Compensation and Benefits Managers to develop and implement compensation and benefits programs that reward and motivate employees for high performance.

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Performance Analyst

Performance Analysts collect, analyze, and interpret data to measure and improve employee performance. This course provides a strong foundation for aspiring Performance Analysts, covering topics such as performance measurement, data analysis, and performance improvement planning. The skills and knowledge gained in this course will enable individuals to effectively analyze performance data, identify performance gaps, and develop data-driven recommendations for improvement.

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Occupational Psychologist

Occupational Psychologists apply psychological principles to the workplace to improve employee performance and well-being. Knowledge of performance management is essential for Occupational Psychologists to understand the psychological factors that influence employee performance and to develop effective performance management interventions. This course covers topics such as performance assessment, feedback, and motivation. The knowledge gained will enable Occupational Psychologists to design and implement performance management programs that optimize employee performance and satisfaction.

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Talent Acquisition Specialist

Talent Acquisition Specialists are responsible for recruiting and hiring new employees. Understanding performance management is important for Talent Acquisition Specialists to identify and attract candidates with the skills and potential to perform effectively in the organization. This course covers topics such as performance planning, performance measurement, and performance improvement. By understanding the principles of effective performance management, Talent Acquisition Specialists can better evaluate candidates' potential and make informed hiring decisions.

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Human Resources Generalist

Human Resources Generalists handle a wide range of human resources functions, including performance management. This course provides a broad overview of performance management, covering topics such as performance appraisal, feedback, and performance improvement planning. The knowledge and skills gained in this course will enable Human Resources Generalists to effectively manage employee performance and contribute to the overall success of their organizations.

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Operations Manager

Operations Managers oversee the day-to-day operations of an organization and ensure that the organization meets its performance goals. Understanding performance management is critical for Operations Managers to effectively manage the performance of their teams and departments. This course covers topics such as performance planning, performance measurement, and performance improvement. The knowledge gained will enable Operations Managers to create and implement performance management systems that drive operational excellence and organizational success.

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Industrial-Organizational Psychologist

Industrial-Organizational Psychologists apply psychological principles to improve organizational performance and employee well-being. A solid understanding of performance management is essential for Industrial-Organizational Psychologists to design and implement effective performance management systems. This course covers topics such as performance measurement, feedback, and performance improvement planning. The knowledge gained will enable Industrial-Organizational Psychologists to develop and implement performance management programs that optimize organizational performance and employee satisfaction.

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