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IBM Skills Network Team
Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". These skills and behaviours include: creating & delivering presentations; using the agile approach for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner; and problem solving & solution implementation.
Read more
Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". These skills and behaviours include: creating & delivering presentations; using the agile approach for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner; and problem solving & solution implementation.
Read more
Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". These skills and behaviours include: creating & delivering presentations; using the agile approach for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner; and problem solving & solution implementation.
This course contains the final assessment for the soft skills covered in the various courses in the People and Soft Skills specialization from IBM. Before taking this course please ensure you have completed all of the other 5 courses in the specialization that cover the various skills indicated above.
This course contains a quiz in which you will be presented with multiple real-life inspired scenarios. You will put your knowledge to the test and apply the soft skills learned from previous modules in the specialization to answer questions related to these scenarios.
Upon successfully completing the course, you will be able to get your specialization certificate.
Register for this course and see more details by visiting:
OpenCourser.com/course/oxdar7/people
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What's inside
Syllabus
Success Skill Foundations
Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". This course contains the final assessment for the soft skills covered in the various courses in the People and Soft Skills specialization.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Provides real-life scenarios for applying skills discussed throughout the specialization
Designed to assess knowledge gained from completing the core modules
Suitable for individuals with prior knowledge in soft skills covered in the specialization
May require proficiency in diverse soft skills, such as presentation, collaboration, and problem-solving
Completion awards a specialization certificate upon successful completion
Instruction by experts from IBM Skills Network Team
Save this course
Save People and Soft Skills Assessment to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in People and Soft Skills Assessment with these
activities:
Review Communication and Presentation Skills
Show steps
Refreshing your knowledge of communication and presentation skills will strengthen your foundation for effectively conveying ideas and engaging with others.
Browse courses on
Communication
Show steps
-
Review notes or materials from previous courses or workshops on communication and presentations.
-
Practice delivering a short presentation on a topic related to the course material.
Sharpen Presentation Delivery Skills
Show steps
Refining your presentation delivery skills strengthens your ability to effectively convey ideas, engage audiences, and ensure your message resonates.
Browse courses on
Presentations
Show steps
-
Practice delivering presentations on familiar topics.
-
Record yourself and review your performance, identifying areas for improvement.
-
Seek feedback from peers or mentors.
Review People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
Show steps
This book provides practical tips and exercises for developing essential people skills, which are crucial for navigating workplace dynamics and achieving personal and professional success.
View
Listen Up or Lose Out: How to Avoid...
on Amazon
Show steps
-
Read the chapters that cover assertiveness, active listening, and conflict resolution.
-
Complete the exercises at the end of each chapter to practice the techniques.
-
Reflect on your own experiences and identify areas where you can apply the concepts.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Explore Online Tutorials on Agile Methodology
Show steps
Engaging with online tutorials on Agile methodology will enhance your understanding of the principles and practices covered in the course, fostering effective project management and team collaboration.
Browse courses on
Agile Methodology
Show steps
-
Search for online tutorials on Agile methodology.
-
Select reputable sources and follow their instructions.
-
Practice the techniques and concepts presented in the tutorials.
Participate in a Role-Playing Exercise
Show steps
Engaging in role-playing exercises with peers allows you to practice applying soft skills in simulated real-life scenarios, fostering collaboration and improving problem-solving abilities.
Browse courses on
Collaboration
Show steps
-
Find a partner or group of peers to work with.
-
Choose a scenario that relates to the course material, such as handling a difficult customer or resolving a workplace conflict.
-
Take turns playing different roles and practicing the appropriate soft skills.
-
Provide feedback to each other on your performance.
Complete Interactive Exercises on Problem Solving
Show steps
Engaging in interactive exercises on problem solving sharpens your analytical skills and reinforces the problem-solving techniques covered in the course, leading to effective decision-making.
Browse courses on
Problem Solving
Show steps
-
Identify online platforms or resources that offer interactive problem-solving exercises.
-
Select exercises that align with the course material.
-
Practice solving the exercises and analyze the solutions.
Guide a Peer in Developing Soft Skills
Show steps
Mentoring a peer provides an opportunity to reinforce your understanding of soft skills while supporting the development of others, fostering a collaborative learning environment.
Browse courses on
Mentoring
Show steps
-
Identify a peer who would benefit from guidance in developing soft skills.
-
Offer to mentor them and set regular meeting times.
-
Share your experiences and provide practical advice on how to develop and apply soft skills.
-
Provide feedback and support as your mentee practices and implements these skills.
Organize and Review Course Materials
Show steps
Organizing and reviewing course materials helps you retain and synthesize the knowledge gained, maximizing your understanding of the course content.
Show steps
-
Gather all notes, assignments, quizzes, and exams.
-
Review the materials and identify key concepts.
-
Create summaries or mind maps to reinforce your understanding.
Review Communication and Presentation Skills
Show steps
Refreshing your knowledge of communication and presentation skills will strengthen your foundation for effectively conveying ideas and engaging with others.
Browse courses on
Communication
Show steps
Show steps
Show steps
- Review notes or materials from previous courses or workshops on communication and presentations.
- Practice delivering a short presentation on a topic related to the course material.
Sharpen Presentation Delivery Skills
Show steps
Refining your presentation delivery skills strengthens your ability to effectively convey ideas, engage audiences, and ensure your message resonates.
Browse courses on
Presentations
Show steps
Show steps
Show steps
- Practice delivering presentations on familiar topics.
- Record yourself and review your performance, identifying areas for improvement.
- Seek feedback from peers or mentors.
Review People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
Show steps
This book provides practical tips and exercises for developing essential people skills, which are crucial for navigating workplace dynamics and achieving personal and professional success.
View
Listen Up or Lose Out: How to Avoid...
on Amazon
Show steps
Show steps
Show steps
- Read the chapters that cover assertiveness, active listening, and conflict resolution.
- Complete the exercises at the end of each chapter to practice the techniques.
- Reflect on your own experiences and identify areas where you can apply the concepts.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Explore Online Tutorials on Agile Methodology
Show steps
Engaging with online tutorials on Agile methodology will enhance your understanding of the principles and practices covered in the course, fostering effective project management and team collaboration.
Browse courses on
Agile Methodology
Show steps
Show steps
Show steps
- Search for online tutorials on Agile methodology.
- Select reputable sources and follow their instructions.
- Practice the techniques and concepts presented in the tutorials.
Participate in a Role-Playing Exercise
Show steps
Engaging in role-playing exercises with peers allows you to practice applying soft skills in simulated real-life scenarios, fostering collaboration and improving problem-solving abilities.
Browse courses on
Collaboration
Show steps
Show steps
Show steps
- Find a partner or group of peers to work with.
- Choose a scenario that relates to the course material, such as handling a difficult customer or resolving a workplace conflict.
- Take turns playing different roles and practicing the appropriate soft skills.
- Provide feedback to each other on your performance.
Complete Interactive Exercises on Problem Solving
Show steps
Engaging in interactive exercises on problem solving sharpens your analytical skills and reinforces the problem-solving techniques covered in the course, leading to effective decision-making.
Browse courses on
Problem Solving
Show steps
Show steps
Show steps
- Identify online platforms or resources that offer interactive problem-solving exercises.
- Select exercises that align with the course material.
- Practice solving the exercises and analyze the solutions.
Guide a Peer in Developing Soft Skills
Show steps
Mentoring a peer provides an opportunity to reinforce your understanding of soft skills while supporting the development of others, fostering a collaborative learning environment.
Browse courses on
Mentoring
Show steps
Show steps
Show steps
- Identify a peer who would benefit from guidance in developing soft skills.
- Offer to mentor them and set regular meeting times.
- Share your experiences and provide practical advice on how to develop and apply soft skills.
- Provide feedback and support as your mentee practices and implements these skills.
Organize and Review Course Materials
Show steps
Organizing and reviewing course materials helps you retain and synthesize the knowledge gained, maximizing your understanding of the course content.
Show steps
Show steps
Show steps
- Gather all notes, assignments, quizzes, and exams.
- Review the materials and identify key concepts.
- Create summaries or mind maps to reinforce your understanding.
Career center
Learners who complete People and Soft Skills Assessment will develop knowledge and skills
that may be useful to these careers:
Project Manager
Project Manager
Those interested in or currently working as Project Managers would greatly benefit from this course's focus on teamwork, collaboration, and problem-solving. These skills are critical for managing projects, ensuring smooth execution, and delivering successful outcomes.
Product Manager
Product Manager
This course is an excellent fit for those looking to enter or succeed as a Product Manager, as it covers various essential people and soft skills needed to thrive in this role. The course can help Product Managers hone their presentation skills, learn to effectively collaborate with teams, and develop impactful communication skills, all of which are crucial for product success.
Consultant
Consultant
Consultants require exceptional communication and interpersonal skills, which are emphasized throughout this course. The knowledge of people and soft skills gained can empower Consultants to build strong client relationships, effectively communicate complex ideas, and drive positive outcomes.
Business Analyst
Business Analyst
The skills covered in this course, such as problem-solving, communication, and collaboration, are fundamental for Business Analysts. These skills enable Business Analysts to successfully gather and analyze business requirements, bridge communication gaps between technical and non-technical stakeholders, and contribute to effective business outcomes.
Sales Executive
Sales Executive
Sales Executives need strong communication and interpersonal skills to build relationships with clients and close deals. This course provides valuable insights into effective communication, problem-solving, and handling challenges, all of which can enhance the success of a Sales Executive.
Customer Success Manager
Customer Success Manager
For Customer Success Managers, the people and soft skills covered in this course are essential for building strong customer relationships, understanding customer needs, and driving customer satisfaction. The course can help Customer Success Managers develop the skills to effectively communicate, collaborate, and resolve challenges.
Human Resources Manager
Human Resources Manager
This course may be useful for those pursuing or working in Human Resources Management. The focus on people and soft skills, including communication, collaboration, and conflict resolution, is integral to success in HR.
Operations Manager
Operations Manager
Operations Managers benefit from the soft skills covered in this course as they lead and manage teams, collaborate with stakeholders, and navigate challenges. The course can help Operations Managers enhance their communication, problem-solving, and decision-making abilities.
Marketing Manager
Marketing Manager
Marketing Managers can gain valuable insights from this course's emphasis on effective communication, collaboration, and understanding people. These skills are essential for developing successful marketing campaigns, building brand awareness, and driving business growth.
Event Planner
Event Planner
Event Planners can leverage the skills learned in this course to plan and execute successful events. The course provides guidance on communication, collaboration, problem-solving, and stakeholder management, all of which are crucial for Event Planners to deliver exceptional experiences.
Recruiter
Recruiter
Recruiters can enhance their success by taking this course. The focus on people and soft skills, including communication, understanding people, and collaboration, is essential for Recruiters to effectively source, screen, and hire top talent.
Account Manager
Account Manager
Account Managers can benefit from the people and soft skills covered in this course to manage client relationships, negotiate contracts, and drive revenue. The course can help Account Managers improve their communication, collaboration, and problem-solving skills, which are vital for success in this role.
Customer Service Manager
Customer Service Manager
This course can be beneficial for Customer Service Managers who want to develop their people and soft skills. The course covers communication, conflict resolution, and understanding people, all of which are essential for providing excellent customer service and building strong customer relationships.
Trainer
Trainer
The soft skills covered in this course are highly relevant for Trainers. The course can help Trainers enhance their presentation and communication skills, learn to engage with participants, and create impactful training programs that meet the needs of their audience.
Writer
Writer
This course may be helpful for Writers who want to improve their communication and interpersonal skills. The focus on understanding people, effective communication, and collaboration is useful for Writers who need to convey ideas clearly and engage with various stakeholders.
For more career information including salaries, visit:
OpenCourser.com/course/oxdar7/people
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
People and Soft Skills Assessment .
Save
Explores the science of habit formation and provides insights into how habits shape our lives. It offers practical strategies for changing unwanted habits and developing new, more effective ones. Understanding the principles of habit formation can be valuable for improving personal productivity and achieving professional goals.
Presents a framework for personal and professional effectiveness. It emphasizes principles such as proactivity, goal setting, prioritization, and interpersonal communication. The habits outlined in this book can help individuals develop a strong foundation for success in various aspects of their lives.
Save
Explores the concept of growth mindset versus fixed mindset and its impact on achievement. It provides insights into how beliefs about intelligence and ability can shape our motivation, resilience, and success. This book can help individuals develop a more positive mindset and approach challenges with greater confidence.
Challenges the prevailing bias towards extroversion in society and explores the strengths and contributions of introverts. It highlights the importance of creating inclusive environments where introverts can thrive. Understanding the perspectives and needs of introverts can enhance teamwork and collaboration in professional settings.
Save
Delves into the human factors that affect software development projects. It provides insights into team dynamics, motivation, and the importance of creating a positive work environment. This book can help individuals understand and address the social and interpersonal aspects of software development.
Provides a practical guide to implementing agile software development principles. It covers topics such as Scrum, Kanban, and user stories. This book can provide a deeper understanding of agile methodologies and their application in real-world projects.
Explores the challenges that large, successful companies face when disruptive technologies emerge. It offers insights into how companies can adapt and innovate to avoid becoming victims of disruption. This book can provide valuable perspectives on the impact of technological change on businesses and industries.
Save
Provides a framework for evaluating and developing effective strategies. It emphasizes clarity, focus, and alignment. This book can help individuals understand the principles of strategic thinking and their application in different contexts.
Introduces the concept of the lean startup methodology. It emphasizes building, measuring, and learning from minimum viable products. This book can provide insights into how to test and validate business ideas quickly and efficiently.
Offers insights into fostering creativity and innovation in organizations. It draws on the experiences of Pixar Animation Studios and provides practical advice on creating a culture that supports creative thinking.
Explores the principles of user-centered design. It provides insights into how to create products and services that are easy to use and understand. This book can help individuals develop a deeper understanding of human-computer interaction and design principles.
Provides practical advice and insights for software developers. It covers topics such as coding, testing, and project management. This book can provide a valuable reference for individuals seeking to improve their software development skills.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/oxdar7/people
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Effort
2-3 hours
Level
Intermediate
Via
Coursera
Institution
IBM
Instructor
IBM Skills Network Team
Language
English
This course belongs to a
collection
called
People and Soft Skills for Professional and Personal Success. It's comprised of six courses:
Good to know
Provides real-life scenarios for applying skills discussed throughout the specialization
Designed to assess knowledge gained from completing the core modules
Suitable for individuals with prior knowledge in soft skills covered in the specialization
May require proficiency in diverse soft skills, such as presentation, collaboration, and problem-solving
Completion awards a specialization certificate upon successful completion
Instruction by experts from IBM Skills Network Team
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