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People and Soft Skills Assessment

IBM Skills Network Team

Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". These skills and behaviours include: creating & delivering presentations; using the agile approach for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner; and problem solving & solution implementation.

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Knowledge of people and soft skills are increasingly coming into focus and being recognized as critical for success – we can also call them "Success Skills" or "Power Skills". These skills and behaviours include: creating & delivering presentations; using the agile approach for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner; and problem solving & solution implementation.

This course contains the final assessment for the soft skills covered in the various courses in the People and Soft Skills specialization from IBM. Before taking this course please ensure you have completed all of the other 5 courses in the specialization that cover the various skills indicated above.

This course contains a quiz in which you will be presented with multiple real-life inspired scenarios. You will put your knowledge to the test and apply the soft skills learned from previous modules in the specialization to answer questions related to these scenarios.

Upon successfully completing the course, you will be able to get your specialization certificate.

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What's inside

Syllabus

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Provides real-life scenarios for applying skills discussed throughout the specialization
Designed to assess knowledge gained from completing the core modules
Suitable for individuals with prior knowledge in soft skills covered in the specialization
May require proficiency in diverse soft skills, such as presentation, collaboration, and problem-solving
Completion awards a specialization certificate upon successful completion
Instruction by experts from IBM Skills Network Team

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Reviews summary

Final assessment for soft skills specialization

According to learners, this course serves as an effective capstone for the IBM People and Soft Skills specialization, providing a crucial opportunity to apply learned concepts. Students frequently highlight the realistic and relevant scenarios presented, which effectively challenge their understanding of critical professional 'power skills' like communication and collaboration. While most find it a solid way to test comprehension, some reviewers noted a desire for more specific feedback on answers beyond a pass/fail. A key takeaway is that this assessment is not a standalone learning experience and truly benefits those who have completed the prerequisite courses, as attempting it without them can be a challenging experience.
Crucially, this assessment is best taken after completing the preceding courses.
"I found this assessment quite difficult because I hadn't completed all the previous courses in the specialization. My bad, I guess."
"Definitely need to have done the previous courses to stand a chance."
"Highly recommended if you've done the prior courses."
Serves as a strong final assessment, consolidating learning from previous courses.
"This course effectively wraps up the specialization. It truly felt like an assessment, putting what I learned into practice."
"Excellent final assessment! It perfectly ties together all the concepts from the previous courses."
"Good way to consolidate learning from the soft skills specialization."
"Absolutely essential after completing the IBM Soft Skills specialization. It provides a great way to gauge your understanding..."
The course excels in providing real-life scenarios for practical skill application.
"The scenarios were quite realistic and forced me to think critically about applying the soft skills."
"The case studies were well-designed and challenged my understanding of agile, communication, and collaboration."
"The scenarios presented were relevant to workplace situations. It really tests your application of concepts like problem-solving..."
"The real-life scenarios make it practical and relevant."
The multiple-choice format may not fully capture nuanced soft skill demonstrations.
"Not satisfied. I expected more than just multiple-choice questions for a 'soft skills' assessment."
"It felt too theoretical and less about practical demonstration of skills. The scenarios were good, but the assessment method felt limited."
Some questions or scenarios can be ambiguous, with limited specific feedback.
"Some questions felt a bit ambiguous, but overall, a solid way to test understanding."
"I expected more direct feedback on my specific answers, not just a pass/fail."
"Some ambiguity in scenarios or answer choices made it frustrating at times."
"I would have liked a bit more explanation on incorrect answers."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in People and Soft Skills Assessment with these activities:
Review Communication and Presentation Skills
Refreshing your knowledge of communication and presentation skills will strengthen your foundation for effectively conveying ideas and engaging with others.
Browse courses on Communication
Show steps
  • Review notes or materials from previous courses or workshops on communication and presentations.
  • Practice delivering a short presentation on a topic related to the course material.
Sharpen Presentation Delivery Skills
Refining your presentation delivery skills strengthens your ability to effectively convey ideas, engage audiences, and ensure your message resonates.
Browse courses on Presentations
Show steps
  • Practice delivering presentations on familiar topics.
  • Record yourself and review your performance, identifying areas for improvement.
  • Seek feedback from peers or mentors.
Review People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
This book provides practical tips and exercises for developing essential people skills, which are crucial for navigating workplace dynamics and achieving personal and professional success.
View Listen Up or Lose Out: How to Avoid... on Amazon
Show steps
  • Read the chapters that cover assertiveness, active listening, and conflict resolution.
  • Complete the exercises at the end of each chapter to practice the techniques.
  • Reflect on your own experiences and identify areas where you can apply the concepts.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Explore Online Tutorials on Agile Methodology
Engaging with online tutorials on Agile methodology will enhance your understanding of the principles and practices covered in the course, fostering effective project management and team collaboration.
Browse courses on Agile Methodology
Show steps
  • Search for online tutorials on Agile methodology.
  • Select reputable sources and follow their instructions.
  • Practice the techniques and concepts presented in the tutorials.
Participate in a Role-Playing Exercise
Engaging in role-playing exercises with peers allows you to practice applying soft skills in simulated real-life scenarios, fostering collaboration and improving problem-solving abilities.
Browse courses on Collaboration
Show steps
  • Find a partner or group of peers to work with.
  • Choose a scenario that relates to the course material, such as handling a difficult customer or resolving a workplace conflict.
  • Take turns playing different roles and practicing the appropriate soft skills.
  • Provide feedback to each other on your performance.
Complete Interactive Exercises on Problem Solving
Engaging in interactive exercises on problem solving sharpens your analytical skills and reinforces the problem-solving techniques covered in the course, leading to effective decision-making.
Browse courses on Problem Solving
Show steps
  • Identify online platforms or resources that offer interactive problem-solving exercises.
  • Select exercises that align with the course material.
  • Practice solving the exercises and analyze the solutions.
Guide a Peer in Developing Soft Skills
Mentoring a peer provides an opportunity to reinforce your understanding of soft skills while supporting the development of others, fostering a collaborative learning environment.
Browse courses on Mentoring
Show steps
  • Identify a peer who would benefit from guidance in developing soft skills.
  • Offer to mentor them and set regular meeting times.
  • Share your experiences and provide practical advice on how to develop and apply soft skills.
  • Provide feedback and support as your mentee practices and implements these skills.
Organize and Review Course Materials
Organizing and reviewing course materials helps you retain and synthesize the knowledge gained, maximizing your understanding of the course content.
Show steps
  • Gather all notes, assignments, quizzes, and exams.
  • Review the materials and identify key concepts.
  • Create summaries or mind maps to reinforce your understanding.

Career center

Learners who complete People and Soft Skills Assessment will develop knowledge and skills that may be useful to these careers:
Product Manager
This course is an excellent fit for those looking to enter or succeed as a Product Manager, as it covers various essential people and soft skills needed to thrive in this role. The course can help Product Managers hone their presentation skills, learn to effectively collaborate with teams, and develop impactful communication skills, all of which are crucial for product success.
See salaries and explore the career path for Product Manager
Project Manager
Those interested in or currently working as Project Managers would greatly benefit from this course's focus on teamwork, collaboration, and problem-solving. These skills are critical for managing projects, ensuring smooth execution, and delivering successful outcomes.
See salaries and explore the career path for Project Manager
Consultant
Consultants require exceptional communication and interpersonal skills, which are emphasized throughout this course. The knowledge of people and soft skills gained can empower Consultants to build strong client relationships, effectively communicate complex ideas, and drive positive outcomes.
See salaries and explore the career path for Consultant
Business Analyst
The skills covered in this course, such as problem-solving, communication, and collaboration, are fundamental for Business Analysts. These skills enable Business Analysts to successfully gather and analyze business requirements, bridge communication gaps between technical and non-technical stakeholders, and contribute to effective business outcomes.
See salaries and explore the career path for Business Analyst
Sales Executive
Sales Executives need strong communication and interpersonal skills to build relationships with clients and close deals. This course provides valuable insights into effective communication, problem-solving, and handling challenges, all of which can enhance the success of a Sales Executive.
See salaries and explore the career path for Sales Executive
Customer Success Manager
For Customer Success Managers, the people and soft skills covered in this course are essential for building strong customer relationships, understanding customer needs, and driving customer satisfaction. The course can help Customer Success Managers develop the skills to effectively communicate, collaborate, and resolve challenges.
See salaries and explore the career path for Customer Success Manager
Human Resources Manager
This course may be useful for those pursuing or working in Human Resources Management. The focus on people and soft skills, including communication, collaboration, and conflict resolution, is integral to success in HR.
See salaries and explore the career path for Human Resources Manager
Operations Manager
Operations Managers benefit from the soft skills covered in this course as they lead and manage teams, collaborate with stakeholders, and navigate challenges. The course can help Operations Managers enhance their communication, problem-solving, and decision-making abilities.
See salaries and explore the career path for Operations Manager
Marketing Manager
Marketing Managers can gain valuable insights from this course's emphasis on effective communication, collaboration, and understanding people. These skills are essential for developing successful marketing campaigns, building brand awareness, and driving business growth.
See salaries and explore the career path for Marketing Manager
Event Planner
Event Planners can leverage the skills learned in this course to plan and execute successful events. The course provides guidance on communication, collaboration, problem-solving, and stakeholder management, all of which are crucial for Event Planners to deliver exceptional experiences.
See salaries and explore the career path for Event Planner
Recruiter
Recruiters can enhance their success by taking this course. The focus on people and soft skills, including communication, understanding people, and collaboration, is essential for Recruiters to effectively source, screen, and hire top talent.
See salaries and explore the career path for Recruiter
Account Manager
Account Managers can benefit from the people and soft skills covered in this course to manage client relationships, negotiate contracts, and drive revenue. The course can help Account Managers improve their communication, collaboration, and problem-solving skills, which are vital for success in this role.
See salaries and explore the career path for Account Manager
Customer Service Manager
This course can be beneficial for Customer Service Managers who want to develop their people and soft skills. The course covers communication, conflict resolution, and understanding people, all of which are essential for providing excellent customer service and building strong customer relationships.
See salaries and explore the career path for Customer Service Manager
Trainer
The soft skills covered in this course are highly relevant for Trainers. The course can help Trainers enhance their presentation and communication skills, learn to engage with participants, and create impactful training programs that meet the needs of their audience.
See salaries and explore the career path for Trainer
Writer
This course may be helpful for Writers who want to improve their communication and interpersonal skills. The focus on understanding people, effective communication, and collaboration is useful for Writers who need to convey ideas clearly and engage with various stakeholders.
See salaries and explore the career path for Writer

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in People and Soft Skills Assessment .
Cover image
Supercommunicators
Save
Explores the science of habit formation and provides insights into how habits shape our lives. It offers practical strategies for changing unwanted habits and developing new, more effective ones. Understanding the principles of habit formation can be valuable for improving personal productivity and achieving professional goals.
Supercommunicators: How to Unlock the Secret...
Hardcover
$$
Charles Duhigg 3 Books Collection Set...
Paperback
$$$
(Español) Supercomunicadores [Supercommunicators]: Cómo...
Audible Audiobook
$$
(Português) Supercomunicadores [Supercommunicators]: Como...
Audible Audiobook
$
(Deutsch) Supercommunicators: Wie man die geheime Sprache...
Kindle Edition
$$
Cover image
A Mission Statement for Your Life
Save
Presents a framework for personal and professional effectiveness. It emphasizes principles such as proactivity, goal setting, prioritization, and interpersonal communication. The habits outlined in this book can help individuals develop a strong foundation for success in various aspects of their lives.
A Mission Statement for Your Life
Paperback
Check
A Mission Statement for Your Life
Kindle Edition
Check
Workbook for Mindset
Save
Explores the concept of growth mindset versus fixed mindset and its impact on achievement. It provides insights into how beliefs about intelligence and ability can shape our motivation, resilience, and success. This book can help individuals develop a more positive mindset and approach challenges with greater confidence.
The Growth Mindset Workbook: CBT Skills to Help You...
Paperback
$$
The Growth Mindset Workbook: CBT Skills to Help You...
Kindle Edition
$$
Workbook For Mindset: The New Psychology of Success...
Paperback
$
Cover image
Bittersweet (Oprah's Book Club)
Save
Challenges the prevailing bias towards extroversion in society and explores the strengths and contributions of introverts. It highlights the importance of creating inclusive environments where introverts can thrive. Understanding the perspectives and needs of introverts can enhance teamwork and collaboration in professional settings.
Bittersweet (Oprah's Book Club): How Sorrow and...
Paperback
$$
Bittersweet (Oprah's Book Club): How Sorrow and...
Kindle Edition
$
Cover image
Peopleware
Save
Delves into the human factors that affect software development projects. It provides insights into team dynamics, motivation, and the importance of creating a positive work environment. This book can help individuals understand and address the social and interpersonal aspects of software development.
Peopleware: Productive Projects and Teams
Paperback
$$
Peopleware: Productive Projects and Teams
Kindle Edition
$$
Cover image
The Art of Agile Development
Save
Provides a practical guide to implementing agile software development principles. It covers topics such as Scrum, Kanban, and user stories. This book can provide a deeper understanding of agile methodologies and their application in real-world projects.
The Art of Agile Development
Paperback
Check
The Art of Agile Development
Kindle Edition
Check
Cover image
The Innovator's Dilemma, with a New Foreword
Save
Explores the challenges that large, successful companies face when disruptive technologies emerge. It offers insights into how companies can adapt and innovate to avoid becoming victims of disruption. This book can provide valuable perspectives on the impact of technological change on businesses and industries.
The Innovator's Dilemma, with a New Foreword: When...
Hardcover
$$
The Innovator's Dilemma, with a New Foreword: When...
Audio CD
$$
The Innovator's Dilemma, with a New Foreword: When...
Kindle Edition
$$
Cover image
The Crux
Save
Provides a framework for evaluating and developing effective strategies. It emphasizes clarity, focus, and alignment. This book can help individuals understand the principles of strategic thinking and their application in different contexts.
The Crux: How Leaders Become Strategists
Hardcover
$$
The Crux: How Leaders Become Strategists
Kindle Edition
$$
Lean Startup: How Today's Entrepreneurs Use...
Save
Introduces the concept of the lean startup methodology. It emphasizes building, measuring, and learning from minimum viable products. This book can provide insights into how to test and validate business ideas quickly and efficiently.
The Lean Startup: How Today's Entrepreneurs Use...
Hardcover
$$
The Lean Startup: How Today's Entrepreneurs Use...
Kindle Edition
$$
Cover image
Creativity, Inc. (The Expanded Edition)
Save
Offers insights into fostering creativity and innovation in organizations. It draws on the experiences of Pixar Animation Studios and provides practical advice on creating a culture that supports creative thinking.
Creativity, Inc. (The Expanded Edition): Overcoming...
Hardcover
$$
Creativity, Inc. (The Expanded Edition): Overcoming...
Kindle Edition
$
Cover image
Things That Make Us Smart
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Explores the principles of user-centered design. It provides insights into how to create products and services that are easy to use and understand. This book can help individuals develop a deeper understanding of human-computer interaction and design principles.
Things That Make Us Smart: Defending Human...
Kindle Edition
$
Cover image
The Pragmatic Programmer
Save
Provides practical advice and insights for software developers. It covers topics such as coding, testing, and project management. This book can provide a valuable reference for individuals seeking to improve their software development skills.
The Pragmatic Programmer: Your Journey To Mastery,...
Hardcover
$$
Pragmatic Programmer, The: From Journeyman to Master
Kindle Edition
$$
(Italiano) Pragmatic Programmer - Edizione del 20°...
Kindle Edition
$$
(Italiano) Il Pragmatic Programmer: Guida per manovali del...
Kindle Edition
$$
(中文) The Pragmatic Programmer: access to the highest...
Paperback
$$
Pragmatic programmer (Korean Edition)
Paperback
$$$

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Course image
Effort
2-3 hours
Level
Intermediate
Via
Coursera
Institution
IBM
Instructor
IBM Skills Network Team
Language
English
This course belongs to a collection called People and Soft Skills for Professional and Personal Success. It's comprised of six courses:
  1. Solving Problems with Creative and Critical Thinking
  2. Delivering Quality Work with Agility
  3. Present with Purpose: Create/Deliver Effective Presentations
  4. People and Soft Skills Assessment (viewing)
  5. Collaborate Effectively for Professional Success
  6. Developing Interpersonal Skills
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Provides real-life scenarios for applying skills discussed throughout the specialization
Designed to assess knowledge gained from completing the core modules
Suitable for individuals with prior knowledge in soft skills covered in the specialization
May require proficiency in diverse soft skills, such as presentation, collaboration, and problem-solving
Completion awards a specialization certificate upon successful completion
Instruction by experts from IBM Skills Network Team
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