Developing Interpersonal Skills from Coursera

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.

This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work.

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

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Syllabus

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

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Know what's good

, what to watch for

, and possible dealbreakers

Develops interpersonal skills, which are in high demand across industries

Explores interpersonal skills, which is a foundational skill for effective communication

Taught by IBM Skills Network Team, who are recognized for their expertise in professional skills development

Could be of particular interest to students in business or other fields emphasizing human resources or communications

Could be of particular interest to novice or early-career professionals

Could be of particular interest to students or professionals in need of a refresher in interpersonal skills and communication

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Learners who complete Developing Interpersonal Skills will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

Human Resources Managers oversee all aspects of human resources within an organization, including recruitment, hiring, training, and employee relations. The Developing Interpersonal Skills course will equip you with the communication and interpersonal skills to effectively manage employees, resolve conflicts, and create a positive work environment.

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Training and Development Manager

Training and Development Managers oversee the planning, development, and implementation of training and development programs for employees within an organization. The Developing Interpersonal Skills course will provide you with the skills necessary to effectively communicate with employees at all levels, create a positive and supportive learning environment, and evaluate the effectiveness of training programs.

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Customer Service Manager

Customer Service Managers oversee the provision of customer service to clients and customers of an organization. The Developing Interpersonal Skills course will provide you with the communication and interpersonal skills to effectively interact with customers, resolve complaints, and build strong customer relationships.

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Social and Community Service Manager

Social and Community Service Managers lead the provision of social and community services for individuals, families, groups, and communities. They oversee the development and implementation of programs and services to meet the needs of clients and communities. Taking the Developing Interpersonal Skills course will enable you to develop the interpersonal and communication skills required to lead a team, collaborate with stakeholders, and effectively manage resources to achieve program goals.

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Business Analyst

Business Analysts oversee the analysis of business processes and systems to identify areas for improvement. The Developing Interpersonal Skills course may be useful for Business Analysts as it can help you to develop the communication and interpersonal skills needed to gather requirements from stakeholders, analyze data, and present recommendations.

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Administrative Assistant

Administrative Assistants provide support to executives and managers. The Developing Interpersonal Skills course may be useful for Administrative Assistants as it can help you to develop the communication and interpersonal skills needed to manage calendars, schedule appointments, and correspond with clients.

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Consultant

Consultants provide advice and guidance to organizations on a variety of topics, including business strategy, marketing, and operations. The Developing Interpersonal Skills course may be useful for Consultants as it can help you to develop the communication and interpersonal skills needed to build relationships with clients, gather information, and present recommendations.

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Recruiter

Recruiters oversee the process of finding and hiring new employees for organizations. The Developing Interpersonal Skills course may be useful for Recruiters as it can help you to develop the communication and interpersonal skills needed to build relationships with candidates, screen resumes, and conduct interviews.

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Public relations manager

Public Relations Managers oversee the public relations and communications activities of an organization. The Developing Interpersonal Skills course may be useful for Public Relations Managers as it can help you to develop the communication and interpersonal skills needed to build relationships with the media, manage public relations campaigns, and protect the reputation of an organization.

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Event Planner

Event Planners oversee the planning and execution of events for organizations and individuals. The Developing Interpersonal Skills course may be useful for Event Planners as it can help you to develop the communication and interpersonal skills needed to build relationships with clients, vendors, and attendees, and to manage the logistics of events.

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Account Manager

Account Managers oversee the relationship between an organization and its customers. The Developing Interpersonal Skills course may be useful for Account Managers as it can help you to develop the communication and interpersonal skills needed to build relationships with customers, resolve issues, and grow accounts.

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Office Manager

Office Managers oversee the day-to-day operations of an office. The Developing Interpersonal Skills course may be useful for Office Managers as it can help you to develop the communication and interpersonal skills needed to manage staff, resolve conflicts, and maintain a positive work environment.

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Marketing Manager

Marketing Managers oversee the marketing and advertising activities of an organization. The Developing Interpersonal Skills course may be useful for Marketing Managers as it can help you to develop the communication and interpersonal skills needed to build relationships with customers, manage marketing campaigns, and develop effective marketing strategies.

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Project Manager

Project Managers oversee the planning, execution, and completion of projects within an organization. The Developing Interpersonal Skills course may be useful for Project Managers as it can help you to develop the communication and interpersonal skills needed to manage project teams, resolve conflicts, and deliver projects on time and within budget.

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Sales Manager

Sales Managers oversee the sales and marketing activities of an organization. The Developing Interpersonal Skills course may be useful for Sales Managers as it can help you to develop the communication and interpersonal skills needed to build relationships with customers, close deals, and motivate a sales team.

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Developing Interpersonal Skills

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