Introducción a la Gestión de Operaciones from Coursera

What's inside

Syllabus

Introducción

¡Este breve módulo fue diseñado como una introducción del curso y para darte una visión global de lo que puedes esperar del curso y del instructor!

Análisis de Procesos

En este módulo aprenderás a identificar elementos clave del proceso de análisis: caudales y tiempos, cómo descubrir cuellos de botella, cómo optimizar la mano de obra y el inventario, y cómo manejar la complejidad de varias unidades de flujo. Al final de este módulo, serás capaz de desglosar operaciones en procesos que podrán ser mejorados, para maximizar los beneficios y la eficiencia.

Productividad

En este módulo aprenderás los componentes clave de la productividad. Comenzando con las definiciones académicas de productividad, continuarás con los inhibidores comunes, medidas, indicadores de efectividad, técnicas de mejora y valores financieros. Al final de este módulo, serás capaz de identificar, describir y medir la relación entre las aportaciones y el rendimiento y también podrás desarrollar estrategias para disminuir las aportaciones, a la vez que aumentas los beneficios, y de este modo aumentar la productividad cuando veas que existe la necesidad de hacerlo.

Calidad

La calidad no solo es la piedra angular de la gestión de operaciones, sino que también es un componente fundamental de la viabilidad y del éxito de una compañía a largo plazo. En este módulo se tratan todos los aspectos más importantes de la calidad en las operaciones, desde examinar las razones más comunes de los defectos, a las técnicas de implementación más usadas para abordar problemas de calidad y asegurar la fiabilidad y los estándares. Al final de este módulo, serás capaz de anticipar dónde podrán ocurrir los defectos y recomendar una estrategia sólida para mantener la calidad y la estabilidad.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Analiza procesos empresariales y mejora su productividad y calidad

Adquiere habilidades prácticas para aplicar en retos del mundo real

Impartido por instructores de la Wharton School

Cubre conceptos clave en gestión de operaciones: análisis de procesos, productividad y calidad

Adecuado para profesionales de servicios o industria interesados en mejorar operaciones

Forma parte del Programa Especializado de Fundamentos Empresariales de Wharton

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Introducción a la Gestión de Operaciones with these activities:

Mentoría a Estudiantes de Ingeniería o Administración de Empresas

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Servir como mentor te ayudará a reforzar tu comprensión de los conceptos de mejora de procesos y a desarrollar habilidades de liderazgo.

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Ofrece tu ayuda como mentor en plataformas o grupos de estudiantes
Conecta con estudiantes que estén interesados en la mejora de procesos
Proporciona orientación y apoyo sobre proyectos, tareas o desarrollo profesional
Comparte tus conocimientos y experiencias para ayudarlos a crecer

Recopila notas, exámenes, cuestionarios y tareas

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Recopilar y organizar todos los materiales del curso te ayudará a tener una comprensión más completa y unificada del material del curso.

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Recopila todas las notas de clase, diapositivas de presentación y documentos de texto
Revisa todas las tareas, exámenes y cuestionarios
Clasifica y organiza todos los materiales por tema
Crea un sistema de archivo lógico para acceder fácilmente a los materiales

Análisis de Procesos

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Practicar el análisis de procesos te ayudará a desarrollar las habilidades necesarias para identificar y mejorar los procesos empresariales.

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Identifica los procesos clave en una empresa
Analiza el flujo de materiales e información a través de los procesos
Busca cuellos de botella y otros puntos débiles
Recomienda mejoras para optimizar los procesos

Four other activities

Expand to see all activities and additional details

Show all seven activities

Mejora la Productividad

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Seguir tutoriales guiados te ayudará a aprender técnicas efectivas para mejorar la productividad y reducir el desperdicio.

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Busca tutoriales en línea sobre medición de la productividad
Identifica los factores clave que afectan la productividad
Aplica técnicas para eliminar los cuellos de botella y mejorar el flujo de trabajo
Monitorea y evalúa los resultados para identificar áreas de mejora continua

Participa en un Desafío de Innovación Empresarial

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Participar en un desafío te permitirá aplicar tus habilidades y conocimientos para resolver problemas empresariales del mundo real.

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Identifica desafíos o competencias relevantes de innovación empresarial
Forma un equipo o trabaja individualmente para desarrollar una solución
Presenta tu solución a un panel de jueces
Recibe comentarios y aprende de la experiencia

Plan de Mejora de Calidad

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Crear un plan de mejora de calidad te ayudará a comprender y aplicar estrategias para mejorar los estándares de calidad y reducir los defectos.

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Identifica las áreas donde se pueden mejorar los estándares de calidad
Desarrolla estrategias específicas para abordar los problemas de calidad
Establece métricas para medir las mejoras de calidad
Implementa el plan de mejora de calidad y monitorea los resultados
Ajusta el plan según sea necesario para garantizar la mejora continua

Contribuye a un Proyecto de Código Abierto Relacionado con la Mejora de Procesos

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Contribuir a un proyecto de código abierto te permitirá colaborar con otros y aplicar tus habilidades para mejorar herramientas y recursos relacionados con la mejora de procesos.

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Identifica proyectos de código abierto relevantes para la mejora de procesos
Revisa el código y la documentación del proyecto
Contribuye con correcciones de errores, nuevas funciones o mejoras
Interactúa con otros colaboradores y aprende de la comunidad

Career center

Learners who complete Introducción a la Gestión de Operaciones will develop knowledge and skills that may be useful to these careers:

Continuous Improvement Manager

Continuous Improvement Managers are responsible for leading and implementing continuous improvement initiatives within an organization. They use their knowledge of process analysis, quality management, and lean principles to identify and eliminate waste, improve productivity, and enhance customer satisfaction. This course provides a solid foundation in continuous improvement principles and techniques, including topics such as Kaizen, Six Sigma, and lean manufacturing. The knowledge gained from this course can help aspiring Continuous Improvement Managers to develop the skills and expertise needed to drive organizational transformation and achieve operational excellence.

See salaries and explore the career path for Continuous Improvement Manager

Process Engineer

Process Engineers design, optimize, and improve processes in manufacturing and service organizations. They use their knowledge of engineering principles and process analysis to identify bottlenecks, reduce waste, and increase efficiency. This course provides a strong foundation in process analysis and improvement techniques, which are essential skills for Process Engineers. The knowledge gained from this course can help aspiring Process Engineers to develop the skills and expertise needed to drive process excellence and improve organizational performance.

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Operations Manager

Operations Managers are responsible for planning, organizing, and directing the operations of an organization. They ensure that operations are efficient, effective, and aligned with the organization's strategic goals. This course provides a comprehensive overview of operations management, covering topics such as process analysis, productivity, quality, and supply chain management. The skills and knowledge gained from this course can help aspiring Operations Managers to develop a deep understanding of operations and make data-driven decisions to improve performance.

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Logistics Manager

Logistics Managers plan, organize, and direct the movement of goods and materials from suppliers to customers. They use their knowledge of transportation, warehousing, and inventory management to optimize logistics operations and reduce costs. This course provides a strong foundation in supply chain management and logistics principles, including topics such as transportation management, warehousing operations, and inventory control. The knowledge gained from this course can help aspiring Logistics Managers to develop the skills and expertise needed to manage complex logistics operations and improve supply chain performance.

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Production Supervisor

Production Supervisors oversee every aspect of production, ensuring quality, productivity, and efficiency. They develop and implement production plans, monitor progress, and identify areas for improvement. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Production Supervisors. The knowledge gained from this course can help aspiring Production Supervisors to make informed decisions, optimize processes, and drive continuous improvement in production environments.

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Business Analyst

Business Analysts analyze business processes and identify areas for improvement. They use their knowledge of business analysis techniques, process improvement, and technology to develop and implement solutions that enhance business performance. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Business Analysts. The knowledge gained from this course can help aspiring Business Analysts to develop the skills and expertise needed to analyze and improve business processes, and drive organizational transformation.

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Operations Research Analyst

Operations Research Analysts use mathematical and analytical techniques to solve complex problems in business and industry. They use their knowledge of operations research, statistics, and optimization to develop models and solutions that improve decision-making and optimize outcomes. This course provides a solid foundation in operations research principles and techniques, including topics such as linear programming, queuing theory, and simulation. The knowledge gained from this course can help aspiring Operations Research Analysts to develop the skills and expertise needed to analyze and solve complex problems in a variety of industries.

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Quality Assurance Manager

Quality Assurance Managers are responsible for developing and implementing quality assurance programs to ensure that products and services meet customer requirements. They identify and mitigate risks, monitor quality standards, and conduct audits to ensure compliance. This course provides a comprehensive overview of quality management principles and techniques, including topics such as quality control, statistical process control, and root cause analysis. The knowledge gained from this course can help aspiring Quality Assurance Managers to develop the skills and expertise needed to establish and maintain a culture of quality within an organization.

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Industrial Engineer

Industrial Engineers design, improve, and install integrated systems for managing industrial production and operations. They use their knowledge of engineering principles, operations research, and ergonomics to optimize processes, reduce costs, and improve productivity. This course provides a solid foundation in process analysis, productivity, and quality management, which are essential skills for Industrial Engineers. The knowledge gained from this course can help aspiring Industrial Engineers to develop the skills and expertise needed to design and implement efficient and effective industrial systems.

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Manufacturing Engineer

Manufacturing Engineers design, develop, and improve manufacturing processes. They use their knowledge of engineering principles, materials science, and manufacturing techniques to optimize production processes and ensure product quality. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Manufacturing Engineers. The knowledge gained from this course can help aspiring Manufacturing Engineers to develop the skills and expertise needed to design and implement efficient and effective manufacturing processes.

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Supply Chain Manager

Supply Chain Managers oversee the flow of goods and services from suppliers to customers. They develop and implement strategies to optimize supply chains, reduce costs, and improve customer service. This course provides a solid understanding of supply chain management principles, including topics such as inventory management, logistics, and supplier relationships. The knowledge gained from this course can help aspiring Supply Chain Managers to develop the skills and expertise needed to manage complex supply chains and drive business value.

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Supply Chain Analyst

Supply Chain Analysts analyze supply chains to identify inefficiencies and opportunities for improvement. They use their knowledge of supply chain management principles, data analysis, and technology to develop and implement solutions that optimize supply chain performance. This course provides a solid foundation in supply chain management principles and techniques, including topics such as inventory management, logistics, and supplier relationships. The knowledge gained from this course can help aspiring Supply Chain Analysts to develop the skills and expertise needed to analyze and improve supply chains, and drive business value.

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Project Manager

Project Managers plan, organize, and execute projects to achieve specific goals and objectives. They use their knowledge of project management principles, risk management, and stakeholder management to ensure that projects are completed on time, within budget, and to the required quality standards. This course provides a solid foundation in project management principles and techniques, including topics such as project planning, scheduling, and risk management. The knowledge gained from this course can help aspiring Project Managers to develop the skills and expertise needed to manage and deliver successful projects.

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Quality Control Inspector

Quality Control Inspectors inspect products and services to ensure that they meet quality standards. They use their knowledge of quality control techniques, measurement equipment, and inspection procedures to identify and eliminate defects. This course provides a strong foundation in quality management principles and techniques, including topics such as quality control, statistical process control, and root cause analysis. The knowledge gained from this course can help aspiring Quality Control Inspectors to develop the skills and expertise needed to ensure product quality and maintain a culture of quality within an organization.

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Data Analyst

Data Analysts collect, analyze, and interpret data to identify trends, patterns, and insights. They use their knowledge of data analysis techniques, statistical methods, and data visualization to communicate data-driven insights to stakeholders. This course provides a solid foundation in data analysis principles and techniques, including topics such as data collection, data cleaning, and data visualization. The knowledge gained from this course can help aspiring Data Analysts to develop the skills and expertise needed to analyze and interpret data, and support decision-making.

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