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Introducción a la Gestión de Operaciones

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Based on 87 ratings
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Christian Terwiesch

Aprende a analizar y a mejorar los procesos empresariales en servicios o en la industria. Aprende cómo incrementar la productividad y a ofrecer niveles de calidad mayores. Después de que finalices con éxito este curso, podrás aplicar estas habilidades en un reto empresarial del mundo real como parte de la Programa Especializado de Fundamentos Empresariales de Wharton.

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What's inside

Syllabus

Introducción
¡Este breve módulo fue diseñado como una introducción del curso y para darte una visión global de lo que puedes esperar del curso y del instructor!
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Analiza procesos empresariales y mejora su productividad y calidad
Adquiere habilidades prácticas para aplicar en retos del mundo real
Impartido por instructores de la Wharton School
Cubre conceptos clave en gestión de operaciones: análisis de procesos, productividad y calidad
Adecuado para profesionales de servicios o industria interesados en mejorar operaciones
Forma parte del Programa Especializado de Fundamentos Empresariales de Wharton

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Reviews summary

Introducción sólida a gestión de operaciones

Según los estudiantes, este curso ofrece una introducción sólida y clara a los fundamentos de la gestión de operaciones. Muchos aprecian que los videos son didácticos y bien estructurados, facilitando la comprensión de conceptos clave como el análisis de procesos, la productividad y la calidad. Varios señalan que los conocimientos adquiridos son aplicables al trabajo diario. Aunque es ampliamente positivo, algunos estudiantes comentan que ciertas partes podrían ser más profundas o incluir más ejemplos prácticos del mundo real. Algunos cuestionarios son percibidos como un poco tramposos.
Videos y explicaciones claras.
"Los videos son claros y concisos."
"Muy didáctico y bien estructurado. Los profesores explican muy bien."
"La forma en que se presenta el material facilita el aprendizaje."
Útil para aplicar en el trabajo.
"Muy útil para aplicar en mi trabajo diario."
"Me dio las herramientas para mejorar los procesos en mi departamento."
"Los conocimientos son relevantes y aplicables a la práctica profesional."
Base clara y fundamental para empezar.
"Excelente introducción a los conceptos clave de la gestión de operaciones."
"Un buen curso para empezar. Cubre los fundamentos bien."
"Una base sólida para entender la gestión de operaciones."
"Proporciona una visión general clara de los principios."
Los exámenes pueden ser difíciles.
"Los cuestionarios son un poco tramposos."
"Los exámenes requieren una comprensión muy precisa de los conceptos."
"La forma de preguntar en las evaluaciones puede ser confusa."
Podría ser más profundo o práctico.
"Algunas partes podrían ser un poco más profundas..."
"Esperaba más ejemplos prácticos del mundo real."
"...me pareció que le falta actualizar algunos ejemplos."
"El contenido es bueno pero le falta detalle en ciertas áreas."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Introducción a la Gestión de Operaciones with these activities:
Mentoría a Estudiantes de Ingeniería o Administración de Empresas
Servir como mentor te ayudará a reforzar tu comprensión de los conceptos de mejora de procesos y a desarrollar habilidades de liderazgo.
Show steps
  • Ofrece tu ayuda como mentor en plataformas o grupos de estudiantes
  • Conecta con estudiantes que estén interesados en la mejora de procesos
  • Proporciona orientación y apoyo sobre proyectos, tareas o desarrollo profesional
  • Comparte tus conocimientos y experiencias para ayudarlos a crecer
Recopila notas, exámenes, cuestionarios y tareas
Recopilar y organizar todos los materiales del curso te ayudará a tener una comprensión más completa y unificada del material del curso.
Show steps
  • Recopila todas las notas de clase, diapositivas de presentación y documentos de texto
  • Revisa todas las tareas, exámenes y cuestionarios
  • Clasifica y organiza todos los materiales por tema
  • Crea un sistema de archivo lógico para acceder fácilmente a los materiales
Análisis de Procesos
Practicar el análisis de procesos te ayudará a desarrollar las habilidades necesarias para identificar y mejorar los procesos empresariales.
Show steps
  • Identifica los procesos clave en una empresa
  • Analiza el flujo de materiales e información a través de los procesos
  • Busca cuellos de botella y otros puntos débiles
  • Recomienda mejoras para optimizar los procesos
Four other activities
Expand to see all activities and additional details
Show all seven activities
Mejora la Productividad
Seguir tutoriales guiados te ayudará a aprender técnicas efectivas para mejorar la productividad y reducir el desperdicio.
Show steps
  • Busca tutoriales en línea sobre medición de la productividad
  • Identifica los factores clave que afectan la productividad
  • Aplica técnicas para eliminar los cuellos de botella y mejorar el flujo de trabajo
  • Monitorea y evalúa los resultados para identificar áreas de mejora continua
Participa en un Desafío de Innovación Empresarial
Participar en un desafío te permitirá aplicar tus habilidades y conocimientos para resolver problemas empresariales del mundo real.
Show steps
  • Identifica desafíos o competencias relevantes de innovación empresarial
  • Forma un equipo o trabaja individualmente para desarrollar una solución
  • Presenta tu solución a un panel de jueces
  • Recibe comentarios y aprende de la experiencia
Plan de Mejora de Calidad
Crear un plan de mejora de calidad te ayudará a comprender y aplicar estrategias para mejorar los estándares de calidad y reducir los defectos.
Show steps
  • Identifica las áreas donde se pueden mejorar los estándares de calidad
  • Desarrolla estrategias específicas para abordar los problemas de calidad
  • Establece métricas para medir las mejoras de calidad
  • Implementa el plan de mejora de calidad y monitorea los resultados
  • Ajusta el plan según sea necesario para garantizar la mejora continua
Contribuye a un Proyecto de Código Abierto Relacionado con la Mejora de Procesos
Contribuir a un proyecto de código abierto te permitirá colaborar con otros y aplicar tus habilidades para mejorar herramientas y recursos relacionados con la mejora de procesos.
Show steps
  • Identifica proyectos de código abierto relevantes para la mejora de procesos
  • Revisa el código y la documentación del proyecto
  • Contribuye con correcciones de errores, nuevas funciones o mejoras
  • Interactúa con otros colaboradores y aprende de la comunidad

Career center

Learners who complete Introducción a la Gestión de Operaciones will develop knowledge and skills that may be useful to these careers:
Continuous Improvement Manager
Continuous Improvement Managers are responsible for leading and implementing continuous improvement initiatives within an organization. They use their knowledge of process analysis, quality management, and lean principles to identify and eliminate waste, improve productivity, and enhance customer satisfaction. This course provides a solid foundation in continuous improvement principles and techniques, including topics such as Kaizen, Six Sigma, and lean manufacturing. The knowledge gained from this course can help aspiring Continuous Improvement Managers to develop the skills and expertise needed to drive organizational transformation and achieve operational excellence.
See salaries and explore the career path for Continuous Improvement Manager
Process Engineer
Process Engineers design, optimize, and improve processes in manufacturing and service organizations. They use their knowledge of engineering principles and process analysis to identify bottlenecks, reduce waste, and increase efficiency. This course provides a strong foundation in process analysis and improvement techniques, which are essential skills for Process Engineers. The knowledge gained from this course can help aspiring Process Engineers to develop the skills and expertise needed to drive process excellence and improve organizational performance.
See salaries and explore the career path for Process Engineer
Operations Manager
Operations Managers are responsible for planning, organizing, and directing the operations of an organization. They ensure that operations are efficient, effective, and aligned with the organization's strategic goals. This course provides a comprehensive overview of operations management, covering topics such as process analysis, productivity, quality, and supply chain management. The skills and knowledge gained from this course can help aspiring Operations Managers to develop a deep understanding of operations and make data-driven decisions to improve performance.
See salaries and explore the career path for Operations Manager
Manufacturing Engineer
Manufacturing Engineers design, develop, and improve manufacturing processes. They use their knowledge of engineering principles, materials science, and manufacturing techniques to optimize production processes and ensure product quality. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Manufacturing Engineers. The knowledge gained from this course can help aspiring Manufacturing Engineers to develop the skills and expertise needed to design and implement efficient and effective manufacturing processes.
See salaries and explore the career path for Manufacturing Engineer
Industrial Engineer
Industrial Engineers design, improve, and install integrated systems for managing industrial production and operations. They use their knowledge of engineering principles, operations research, and ergonomics to optimize processes, reduce costs, and improve productivity. This course provides a solid foundation in process analysis, productivity, and quality management, which are essential skills for Industrial Engineers. The knowledge gained from this course can help aspiring Industrial Engineers to develop the skills and expertise needed to design and implement efficient and effective industrial systems.
See salaries and explore the career path for Industrial Engineer
Logistics Manager
Logistics Managers plan, organize, and direct the movement of goods and materials from suppliers to customers. They use their knowledge of transportation, warehousing, and inventory management to optimize logistics operations and reduce costs. This course provides a strong foundation in supply chain management and logistics principles, including topics such as transportation management, warehousing operations, and inventory control. The knowledge gained from this course can help aspiring Logistics Managers to develop the skills and expertise needed to manage complex logistics operations and improve supply chain performance.
See salaries and explore the career path for Logistics Manager
Operations Research Analyst
Operations Research Analysts use mathematical and analytical techniques to solve complex problems in business and industry. They use their knowledge of operations research, statistics, and optimization to develop models and solutions that improve decision-making and optimize outcomes. This course provides a solid foundation in operations research principles and techniques, including topics such as linear programming, queuing theory, and simulation. The knowledge gained from this course can help aspiring Operations Research Analysts to develop the skills and expertise needed to analyze and solve complex problems in a variety of industries.
See salaries and explore the career path for Operations Research Analyst
Business Analyst
Business Analysts analyze business processes and identify areas for improvement. They use their knowledge of business analysis techniques, process improvement, and technology to develop and implement solutions that enhance business performance. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Business Analysts. The knowledge gained from this course can help aspiring Business Analysts to develop the skills and expertise needed to analyze and improve business processes, and drive organizational transformation.
See salaries and explore the career path for Business Analyst
Production Supervisor
Production Supervisors oversee every aspect of production, ensuring quality, productivity, and efficiency. They develop and implement production plans, monitor progress, and identify areas for improvement. This course provides a strong foundation in process analysis, productivity, and quality management, which are essential skills for Production Supervisors. The knowledge gained from this course can help aspiring Production Supervisors to make informed decisions, optimize processes, and drive continuous improvement in production environments.
See salaries and explore the career path for Production Supervisor
Supply Chain Manager
Supply Chain Managers oversee the flow of goods and services from suppliers to customers. They develop and implement strategies to optimize supply chains, reduce costs, and improve customer service. This course provides a solid understanding of supply chain management principles, including topics such as inventory management, logistics, and supplier relationships. The knowledge gained from this course can help aspiring Supply Chain Managers to develop the skills and expertise needed to manage complex supply chains and drive business value.
See salaries and explore the career path for Supply Chain Manager
Quality Assurance Manager
Quality Assurance Managers are responsible for developing and implementing quality assurance programs to ensure that products and services meet customer requirements. They identify and mitigate risks, monitor quality standards, and conduct audits to ensure compliance. This course provides a comprehensive overview of quality management principles and techniques, including topics such as quality control, statistical process control, and root cause analysis. The knowledge gained from this course can help aspiring Quality Assurance Managers to develop the skills and expertise needed to establish and maintain a culture of quality within an organization.
See salaries and explore the career path for Quality Assurance Manager
Project Manager
Project Managers plan, organize, and execute projects to achieve specific goals and objectives. They use their knowledge of project management principles, risk management, and stakeholder management to ensure that projects are completed on time, within budget, and to the required quality standards. This course provides a solid foundation in project management principles and techniques, including topics such as project planning, scheduling, and risk management. The knowledge gained from this course can help aspiring Project Managers to develop the skills and expertise needed to manage and deliver successful projects.
See salaries and explore the career path for Project Manager
Supply Chain Analyst
Supply Chain Analysts analyze supply chains to identify inefficiencies and opportunities for improvement. They use their knowledge of supply chain management principles, data analysis, and technology to develop and implement solutions that optimize supply chain performance. This course provides a solid foundation in supply chain management principles and techniques, including topics such as inventory management, logistics, and supplier relationships. The knowledge gained from this course can help aspiring Supply Chain Analysts to develop the skills and expertise needed to analyze and improve supply chains, and drive business value.
See salaries and explore the career path for Supply Chain Analyst
Quality Control Inspector
Quality Control Inspectors inspect products and services to ensure that they meet quality standards. They use their knowledge of quality control techniques, measurement equipment, and inspection procedures to identify and eliminate defects. This course provides a strong foundation in quality management principles and techniques, including topics such as quality control, statistical process control, and root cause analysis. The knowledge gained from this course can help aspiring Quality Control Inspectors to develop the skills and expertise needed to ensure product quality and maintain a culture of quality within an organization.
See salaries and explore the career path for Quality Control Inspector
Data Analyst
Data Analysts collect, analyze, and interpret data to identify trends, patterns, and insights. They use their knowledge of data analysis techniques, statistical methods, and data visualization to communicate data-driven insights to stakeholders. This course provides a solid foundation in data analysis principles and techniques, including topics such as data collection, data cleaning, and data visualization. The knowledge gained from this course can help aspiring Data Analysts to develop the skills and expertise needed to analyze and interpret data, and support decision-making.
See salaries and explore the career path for Data Analyst

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Introducción a la Gestión de Operaciones.
Cover image
Proactive Purchasing in the Supply Chain: The Key...
Save
Este libro de texto clásico proporciona una visión general integral de la gestión de operaciones, cubriendo temas desde el análisis de procesos hasta la gestión de la calidad. Es un buen recurso para obtener una base sólida en los conceptos fundamentales.
(English) Proactive Purchasing in the Supply Chain: The Key...
Hardcover
$$$
(English) LSC (CAREER EDUCATION CORPORATION) VitalSource...
Kindle Edition
$$$
Cover image
Operations Strategy
Save
A practical guide to operations management. Provides many case studies and examples.
(English) Operations Strategy
Paperback
$$
(English) Operations Strategy
Paperback
$$$
(English) Operations Strategy (4th Edition)
Paperback
$$$
Cover image
Production and Operations Analytics
Save
Another academic treatment of operations management that provides a more detailed and technical treatment of the field.
(English) Production and Operations Analytics, Eighth Edition
Hardcover
$$$$
(English) Production and Operations Analytics
Kindle Edition
$$$
Cover image
Lean Thinking
Save
Este libro influyente presenta los principios del pensamiento Lean, una filosofía de gestión que se centra en eliminar el desperdicio y mejorar la eficiencia. Es una lectura esencial para quienes buscan aplicar técnicas Lean en sus operaciones.
Lean Thinking
Paperback
Check
Lean Thinking
Kindle Edition
Check
Cover image
Isn't It Obvious?
Save
Esta novela empresarial clásica utiliza una historia para ilustrar los principios de la Teoría de Restricciones, una metodología para identificar y eliminar cuellos de botella en los procesos. Es una lectura atractiva y esclarecedora.
(English) Isn't It Obvious?
Paperback
$$
(Pусский) Я так и знал! Розничная торговля и Теория...
Kindle Edition
$
Operations Management
Save
An academic treatment of operations management. Provides a solid background in the field.
Operations Management
Paperback
Check
Operations Management
Kindle Edition
Check
Cover image
Washington Manual of Patient Safety and Quality...
Save
Este libro proporciona una introducción completa a Six Sigma, una metodología de mejora de procesos centrada en reducir la variación y mejorar la calidad. Es un recurso valioso para quienes buscan implementar programas Six Sigma.
(English) Washington Manual of Patient Safety and Quality...
Paperback
$$
(English) Washington Manual of Patient Safety and Quality...
Kindle Edition
$$
Cover image
Manufacturing Planning and Control for Supply Chain...
Save
Este libro proporciona una cobertura integral de la planificación y el control de la producción, incluyendo temas como la programación de la producción, la gestión de inventarios y la planificación de la cadena de suministro.
(English) Manufacturing Planning and Control for Supply Chain...
Hardcover
$$$
(English) Manufacturing Planning and Control for Supply Chain...
Kindle Edition
$$$
Cover image
Total Quality Management
Save
Este libro proporciona una guía práctica sobre las herramientas y técnicas de gestión de la calidad, como los diagramas de flujo, los gráficos de control y el análisis de modos de fallo y efectos (AMFE). Es un recurso útil para quienes buscan mejorar los procesos de calidad.
Total Quality Management
Paperback
Check
Total Quality Management
Kindle Edition
Check
Cover image
Project Management for Engineering, Business and...
Save
Este libro proporciona una introducción a la gestión de proyectos, cubriendo temas como la planificación, la programación y el control de proyectos. Es un recurso útil para quienes están involucrados en la gestión de proyectos como parte de sus funciones de gestión de operaciones.
(English) Project Management for Engineering, Business and...
Paperback
$$$
(English) Project Management for Engineering, Business and...
Paperback
$$$
(English) Project Management for Business Engineering and...
Paperback
$$$
(English) Project Management for Business, Engineering, and...
Paperback
$$
(English) Project Management for Engineering, Business and...
Kindle Edition
$$
Introduction to Operations Research
Save
Este libro proporciona una introducción a la investigación de operaciones, una disciplina que utiliza métodos cuantitativos para resolver problemas de gestión. Es un recurso útil para quienes buscan aplicar técnicas de investigación de operaciones en sus operaciones.
Introduction to Operations Research
Paperback
Check
Introduction to Operations Research
Kindle Edition
Check
Cover image
Investigating Human Error
Save
Este libro se centra en el factor humano en la gestión de operaciones, cubriendo temas como la motivación, la satisfacción laboral y la ergonomía. Es un recurso útil para quienes buscan comprender el impacto de los factores humanos en el desempeño de las operaciones.
(English) Investigating Human Error
Paperback
$$$
(English) Investigating Human Error: Incidents, Accidents,...
Kindle Edition
$$$

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Course image
Rating
4.2 Filled star Filled star Filled star Filled star Empty star
Effort
12 hours to complete
Via
Coursera
Institution
University of Pennsylvania
Instructor
Christian Terwiesch
Language
Español
Transcripts
English 中文
This course belongs to a collection called Fundamentos Empresariales . It's comprised of five courses:
  1. Proyecto de Fundamentos Empresariales de Wharton
  2. Introducción a la Gestión de Operaciones (viewing)
  3. Introducción a la Contabilidad Financiera
  4. Introducción al Marketing
  5. Introducción a las Finanzas Corporativas
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Analiza procesos empresariales y mejora su productividad y calidad
Adquiere habilidades prácticas para aplicar en retos del mundo real
Impartido por instructores de la Wharton School
Cubre conceptos clave en gestión de operaciones: análisis de procesos, productividad y calidad
Adecuado para profesionales de servicios o industria interesados en mejorar operaciones
Forma parte del Programa Especializado de Fundamentos Empresariales de Wharton
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