Setting Clear Expectations from Coursera

Welcome to Leading StandOut Teams: Setting Clear Expectations.

This course will explore how to follow the practice shared by the world’s best team leaders - frequent 1:1s. We'll take a look at how to provide clarity to your team about their roles, and then explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.

By the end of the course, you will be able to:

- Construct effective check-ins with team members.

- Compare feedback vs. Coaching.

- Confirm team members have clarity about what’s crucial to doing their jobs.

- Define feedback vs. Coaching.

- Analyze what impact your and your team’s roles have on the work environment and provide clarity to your team about their roles.

- Identify what celebration looks like at your company and determine how to reward the right behaviors for more of the same.

Modules Include:

One: Weekly Check-Ins. Explore how to follow the practice shared by the world’s best team leaders: frequent 1:1 conversation about near-term future work.

Two: Creating Role Clarity. Learn how do the roles you play set the tone, create the environment, and establish the culture that impacts the entire team. Take a look at how to provide clarity to your team about their roles.

Three: Sharing Information. Explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.

This is a beginner's course, intended for team leaders with an interest in Leading StandOut Teams. It includes lecture videos by StandOut Strengths Coaches, practice quizzes, graded quizzes, peer-reviewed assignments, discussion prompts, and activity guides to facilitate ongoing learning and provide a structure to make sense of learning so that it can be embedded into real change.

To succeed in this course, you should be willing to self-reflect and open to shifting perspectives. Making the effort will result in a positive and fulfilling response.

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What's inside

Syllabus

Module 1: Weekly Check-Ins

Welcome to Leading StandOut Teams, Course 2: Setting Clear Expectations! Module 1 will explore how to follow the practice shared by the world's best team leaders: frequent 1:1 conversations about near-term future work. By the end of this module, you will understand how to have effective check-ins with your team members.

Module 2: Creating Role Clarity

Welcome back to Leading StandOut Teams: Course 2 - Setting Clear Expectations! Module 2 will explore how the roles you play set the tone, create the environment, and establish the culture that impacts the entire team. By the end of this module, you will be able to create how to provide clarity to your team about their roles.

Module 3: Sharing Information

Welcome back to Leading StandOut Teams, Course 2: Setting Clear Expectations! Module 3 explores how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they're at their best. By the end of the module, you will have a better understanding of what information your team needs from you and how you can connect with them effectively to share it.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines frequent 1:1 conversations about near-term future work, which is standard practice in management

Taught by StandOut Strengths Coaches, who are experts in leadership training

Develops skills in clarifying roles, sharing information, and giving feedback, which are core skills for team leaders

Designed for beginners, making it accessible to those new to team leadership

Provides practice quizzes, graded quizzes, peer-reviewed assignments, discussion prompts, and activity guides to support learning

Requires willingness to self-reflect and shift perspectives, which can enhance personal growth

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Setting Clear Expectations with these activities:

Review Servant Leadership skills

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Refresh your understanding of servant leadership and how it can be used to lead teams effectively.

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Read through your notes or summaries on servant leadership.
Summarize the key principles of servant leadership in your own words.
Reflect on how you have used servant leadership in the past.
Identify areas where you can improve your servant leadership skills.

Explore resources on giving effective feedback

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Gain insights from experts on how to provide constructive and actionable feedback to your team members.

Browse courses on Feedback

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Identify a reputable source or platform that provides tutorials on giving effective feedback.
Watch or read through the tutorials, taking notes on key strategies and techniques.
Practice applying the feedback techniques in your interactions with team members.
Seek feedback from others on your use of feedback techniques to identify areas for improvement.

Read 'Crucial Conversations' by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

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Gain insights into effective communication in challenging situations, improving your ability to handle difficult conversations with team members and build stronger relationships.

View Crucial Influence, Third Edition: Leadership... on Amazon

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Six other activities

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Participate in a discussion group with other team leaders

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Connect with other team leaders, share experiences, and gain valuable insights into different approaches to leading and managing teams.

Browse courses on Leadership Development

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Conduct 1:1 check-ins with team members

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Put your understanding of 1:1 check-ins into practice by conducting them regularly with your team members.

Browse courses on Communication

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Schedule regular 1:1 check-ins with each team member.
Prepare for the check-ins by reviewing the team member's performance, goals, and any relevant notes.
During the check-ins, focus on providing feedback, setting expectations, and addressing any concerns or challenges.
Document the key points discussed and any action items identified during the check-ins.

Create a 360-degree feedback system for your team

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Develop a system for your team to provide and receive feedback from all angles, enhancing communication and fostering a culture of continuous improvement.

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Define the purpose and goals of the feedback system.
Identify the key areas and competencies that will be evaluated.
Develop a structured survey or assessment tool for gathering feedback.
Establish a process for anonymous feedback collection and analysis.
Provide training or guidance to team members on how to give and receive feedback effectively.

Develop a framework for providing clarity to team members about their roles

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Create a structured framework that you can use to effectively communicate role expectations to your team members.

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Identify the key responsibilities and expectations for each role on your team.
Develop a clear and concise document or presentation that outlines these responsibilities and expectations.
Review the framework with your team members to ensure their understanding and buy-in.
Use the framework as a reference point for ongoing performance management and feedback discussions.

Conduct weekly 1:1 check-ins with team members

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Establish regular 1:1 meetings to provide clear expectations, offer support, and gather feedback from your team members.

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Participate in a peer review session on providing feedback and coaching

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Engage with your peers to exchange feedback and insights on how to improve your skills in providing feedback and coaching.

Browse courses on Feedback

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Identify a peer who is also interested in improving their feedback and coaching skills.
Prepare a specific example of feedback or coaching that you have given or received.
Present your example to your peer and engage in a discussion about its strengths and weaknesses.
Provide feedback to your peer on their presentation and share your insights on how they can improve their feedback and coaching skills.

Career center

Learners who complete Setting Clear Expectations will develop knowledge and skills that may be useful to these careers:

Team Leader

Team Leaders set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Team Leaders develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

See salaries and explore the career path for Team Leader

Project Manager

Project Managers are responsible for planning, executing, and closing projects. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Project Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

See salaries and explore the career path for Project Manager

Product Manager

Product Managers are responsible for the development and execution of new products. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Product Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

See salaries and explore the career path for Product Manager

Operations Manager

Operations Managers are responsible for the day-to-day operations of a business. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Operations Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

See salaries and explore the career path for Operations Manager

Human Resources Manager

Human Resources Managers are responsible for the management of a company's human resources. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Human Resources Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

See salaries and explore the career path for Human Resources Manager

Sales Manager

Sales Managers are responsible for the sales and marketing of a company's products or services. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Sales Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

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Marketing Manager

Marketing Managers are responsible for the development and execution of a company's marketing campaigns. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Marketing Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

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Business Analyst

Business Analysts are responsible for analyzing a company's business processes and identifying areas for improvement. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Business Analysts develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

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Consultant

Consultants provide advice to businesses on a variety of topics. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Consultants develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.

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Social Worker

Social Workers help people overcome social and emotional challenges. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Social Workers as it can help them develop the skills and knowledge they need to be effective in their roles.

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Recruiter

Recruiters are responsible for finding and hiring new employees for a company. They must be able to set clear expectations for their candidates and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Recruiters as it can help them develop the skills and knowledge they need to be effective in their roles.

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Nurse

Nurses provide care to patients. They must be able to set clear expectations for their patients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Nurses as it can help them develop the skills and knowledge they need to be effective in their roles.

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Teacher

Teachers are responsible for educating students. They must be able to set clear expectations for their students and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Teachers as it can help them develop the skills and knowledge they need to be effective in their roles.

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Therapist

Therapists help people overcome mental health challenges. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Therapists as it can help them develop the skills and knowledge they need to be effective in their roles.

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Career Counselor

Career Counselors help people find and develop careers. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Career Counselors as it can help them develop the skills and knowledge they need to be effective in their roles.

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