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StandOut®
Welcome to Leading StandOut Teams: Setting Clear Expectations.
This course will explore how to follow the practice shared by the world’s best team leaders - frequent 1:1s. We'll take a look at how to provide clarity to your team about their roles, and then explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.
By the end of the course, you will be able to:
- Construct effective check-ins with team members.
- Compare feedback vs. Coaching.
Read more
Welcome to Leading StandOut Teams: Setting Clear Expectations.
This course will explore how to follow the practice shared by the world’s best team leaders - frequent 1:1s. We'll take a look at how to provide clarity to your team about their roles, and then explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.
By the end of the course, you will be able to:
- Construct effective check-ins with team members.
- Compare feedback vs. Coaching.
Read more
Welcome to Leading StandOut Teams: Setting Clear Expectations.
This course will explore how to follow the practice shared by the world’s best team leaders - frequent 1:1s. We'll take a look at how to provide clarity to your team about their roles, and then explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.
By the end of the course, you will be able to:
- Construct effective check-ins with team members.
- Compare feedback vs. Coaching.
- Confirm team members have clarity about what’s crucial to doing their jobs.
- Define feedback vs. Coaching.
- Analyze what impact your and your team’s roles have on the work environment and provide clarity to your team about their roles.
- Identify what celebration looks like at your company and determine how to reward the right behaviors for more of the same.
Modules Include:
One: Weekly Check-Ins. Explore how to follow the practice shared by the world’s best team leaders: frequent 1:1 conversation about near-term future work.
Two: Creating Role Clarity. Learn how do the roles you play set the tone, create the environment, and establish the culture that impacts the entire team. Take a look at how to provide clarity to your team about their roles.
Three: Sharing Information. Explore how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they’re at their best.
This is a beginner's course, intended for team leaders with an interest in Leading StandOut Teams. It includes lecture videos by StandOut Strengths Coaches, practice quizzes, graded quizzes, peer-reviewed assignments, discussion prompts, and activity guides to facilitate ongoing learning and provide a structure to make sense of learning so that it can be embedded into real change.
To succeed in this course, you should be willing to self-reflect and open to shifting perspectives. Making the effort will result in a positive and fulfilling response.
Register for this course and see more details by visiting:
OpenCourser.com/course/1r0dbj/setting
What's inside
Syllabus
Module 1: Weekly Check-Ins
Welcome to Leading StandOut Teams, Course 2: Setting Clear Expectations! Module 1 will explore how to follow the practice shared by the world's best team leaders: frequent 1:1 conversations about near-term future work. By the end of this module, you will understand how to have effective check-ins with your team members.
Read more
Syllabus
Module 1: Weekly Check-Ins
Welcome to Leading StandOut Teams, Course 2: Setting Clear Expectations! Module 1 will explore how to follow the practice shared by the world's best team leaders: frequent 1:1 conversations about near-term future work. By the end of this module, you will understand how to have effective check-ins with your team members.
Read more
Module 2: Creating Role Clarity
Welcome back to Leading StandOut Teams: Course 2 - Setting Clear Expectations! Module 2 will explore how the roles you play set the tone, create the environment, and establish the culture that impacts the entire team. By the end of this module, you will be able to create how to provide clarity to your team about their roles.
Module 3: Sharing Information
Welcome back to Leading StandOut Teams, Course 2: Setting Clear Expectations! Module 3 explores how you as a team leader can provide the information people need to do their jobs well — not just data and guidance, but also your observations about where they're at their best. By the end of the module, you will have a better understanding of what information your team needs from you and how you can connect with them effectively to share it.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines frequent 1:1 conversations about near-term future work, which is standard practice in management
Taught by StandOut Strengths Coaches, who are experts in leadership training
Develops skills in clarifying roles, sharing information, and giving feedback, which are core skills for team leaders
Designed for beginners, making it accessible to those new to team leadership
Provides practice quizzes, graded quizzes, peer-reviewed assignments, discussion prompts, and activity guides to support learning
Requires willingness to self-reflect and shift perspectives, which can enhance personal growth
Save this course
Save Setting Clear Expectations to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Setting Clear Expectations with these
activities:
Review Servant Leadership skills
Show steps
Refresh your understanding of servant leadership and how it can be used to lead teams effectively.
Show steps
-
Read through your notes or summaries on servant leadership.
-
Summarize the key principles of servant leadership in your own words.
-
Reflect on how you have used servant leadership in the past.
-
Identify areas where you can improve your servant leadership skills.
Explore resources on giving effective feedback
Show steps
Gain insights from experts on how to provide constructive and actionable feedback to your team members.
Browse courses on
Feedback
Show steps
-
Identify a reputable source or platform that provides tutorials on giving effective feedback.
-
Watch or read through the tutorials, taking notes on key strategies and techniques.
-
Practice applying the feedback techniques in your interactions with team members.
-
Seek feedback from others on your use of feedback techniques to identify areas for improvement.
Read 'Crucial Conversations' by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Show steps
Gain insights into effective communication in challenging situations, improving your ability to handle difficult conversations with team members and build stronger relationships.
View
Crucial Influence, Third Edition: Leadership...
on Amazon
Show steps
Six other activities
Expand to see all activities and additional details
Show all nine activities
Participate in a discussion group with other team leaders
Show steps
Connect with other team leaders, share experiences, and gain valuable insights into different approaches to leading and managing teams.
Browse courses on
Leadership Development
Show steps
Conduct 1:1 check-ins with team members
Show steps
Put your understanding of 1:1 check-ins into practice by conducting them regularly with your team members.
Browse courses on
Communication
Show steps
-
Schedule regular 1:1 check-ins with each team member.
-
Prepare for the check-ins by reviewing the team member's performance, goals, and any relevant notes.
-
During the check-ins, focus on providing feedback, setting expectations, and addressing any concerns or challenges.
-
Document the key points discussed and any action items identified during the check-ins.
Create a 360-degree feedback system for your team
Show steps
Develop a system for your team to provide and receive feedback from all angles, enhancing communication and fostering a culture of continuous improvement.
Show steps
-
Define the purpose and goals of the feedback system.
-
Identify the key areas and competencies that will be evaluated.
-
Develop a structured survey or assessment tool for gathering feedback.
-
Establish a process for anonymous feedback collection and analysis.
-
Provide training or guidance to team members on how to give and receive feedback effectively.
Develop a framework for providing clarity to team members about their roles
Show steps
Create a structured framework that you can use to effectively communicate role expectations to your team members.
Show steps
-
Identify the key responsibilities and expectations for each role on your team.
-
Develop a clear and concise document or presentation that outlines these responsibilities and expectations.
-
Review the framework with your team members to ensure their understanding and buy-in.
-
Use the framework as a reference point for ongoing performance management and feedback discussions.
Conduct weekly 1:1 check-ins with team members
Show steps
Establish regular 1:1 meetings to provide clear expectations, offer support, and gather feedback from your team members.
Show steps
Participate in a peer review session on providing feedback and coaching
Show steps
Engage with your peers to exchange feedback and insights on how to improve your skills in providing feedback and coaching.
Browse courses on
Feedback
Show steps
-
Identify a peer who is also interested in improving their feedback and coaching skills.
-
Prepare a specific example of feedback or coaching that you have given or received.
-
Present your example to your peer and engage in a discussion about its strengths and weaknesses.
-
Provide feedback to your peer on their presentation and share your insights on how they can improve their feedback and coaching skills.
Review Servant Leadership skills
Show steps
Refresh your understanding of servant leadership and how it can be used to lead teams effectively.
Show steps
Show steps
Show steps
- Read through your notes or summaries on servant leadership.
- Summarize the key principles of servant leadership in your own words.
- Reflect on how you have used servant leadership in the past.
- Identify areas where you can improve your servant leadership skills.
Explore resources on giving effective feedback
Show steps
Gain insights from experts on how to provide constructive and actionable feedback to your team members.
Browse courses on
Feedback
Show steps
Show steps
Show steps
- Identify a reputable source or platform that provides tutorials on giving effective feedback.
- Watch or read through the tutorials, taking notes on key strategies and techniques.
- Practice applying the feedback techniques in your interactions with team members.
- Seek feedback from others on your use of feedback techniques to identify areas for improvement.
Read 'Crucial Conversations' by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Show steps
Gain insights into effective communication in challenging situations, improving your ability to handle difficult conversations with team members and build stronger relationships.
View
Crucial Influence, Third Edition: Leadership...
on Amazon
Show steps
Show steps
Show steps
Six other activities
Expand to see all activities and additional details
Show all nine activities
Participate in a discussion group with other team leaders
Show steps
Connect with other team leaders, share experiences, and gain valuable insights into different approaches to leading and managing teams.
Browse courses on
Leadership Development
Show steps
Show steps
Show steps
Conduct 1:1 check-ins with team members
Show steps
Put your understanding of 1:1 check-ins into practice by conducting them regularly with your team members.
Browse courses on
Communication
Show steps
Show steps
Show steps
- Schedule regular 1:1 check-ins with each team member.
- Prepare for the check-ins by reviewing the team member's performance, goals, and any relevant notes.
- During the check-ins, focus on providing feedback, setting expectations, and addressing any concerns or challenges.
- Document the key points discussed and any action items identified during the check-ins.
Create a 360-degree feedback system for your team
Show steps
Develop a system for your team to provide and receive feedback from all angles, enhancing communication and fostering a culture of continuous improvement.
Show steps
Show steps
Show steps
- Define the purpose and goals of the feedback system.
- Identify the key areas and competencies that will be evaluated.
- Develop a structured survey or assessment tool for gathering feedback.
- Establish a process for anonymous feedback collection and analysis.
- Provide training or guidance to team members on how to give and receive feedback effectively.
Develop a framework for providing clarity to team members about their roles
Show steps
Create a structured framework that you can use to effectively communicate role expectations to your team members.
Show steps
Show steps
Show steps
- Identify the key responsibilities and expectations for each role on your team.
- Develop a clear and concise document or presentation that outlines these responsibilities and expectations.
- Review the framework with your team members to ensure their understanding and buy-in.
- Use the framework as a reference point for ongoing performance management and feedback discussions.
Conduct weekly 1:1 check-ins with team members
Show steps
Establish regular 1:1 meetings to provide clear expectations, offer support, and gather feedback from your team members.
Show steps
Show steps
Show steps
Participate in a peer review session on providing feedback and coaching
Show steps
Engage with your peers to exchange feedback and insights on how to improve your skills in providing feedback and coaching.
Browse courses on
Feedback
Show steps
Show steps
Show steps
- Identify a peer who is also interested in improving their feedback and coaching skills.
- Prepare a specific example of feedback or coaching that you have given or received.
- Present your example to your peer and engage in a discussion about its strengths and weaknesses.
- Provide feedback to your peer on their presentation and share your insights on how they can improve their feedback and coaching skills.
Career center
Learners who complete Setting Clear Expectations will develop knowledge and skills
that may be useful to these careers:
Team Leader
Team Leader
Team Leaders set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Team Leaders develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Project Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Product Manager
Product Manager
Product Managers are responsible for the development and execution of new products. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Product Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Operations Manager
Operations Manager
Operations Managers are responsible for the day-to-day operations of a business. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Operations Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Human Resources Manager
Human Resources Manager
Human Resources Managers are responsible for the management of a company's human resources. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Human Resources Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Sales Manager
Sales Manager
Sales Managers are responsible for the sales and marketing of a company's products or services. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Sales Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for the development and execution of a company's marketing campaigns. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Marketing Managers develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Business Analyst
Business Analyst
Business Analysts are responsible for analyzing a company's business processes and identifying areas for improvement. They must be able to set clear expectations for their team members and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Business Analysts develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Consultant
Consultant
Consultants provide advice to businesses on a variety of topics. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" can help Consultants develop the skills and knowledge they need to be effective in their roles. The course covers topics such as how to conduct effective check-ins, provide feedback, and create role clarity.
Social Worker
Social Worker
Social Workers help people overcome social and emotional challenges. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Social Workers as it can help them develop the skills and knowledge they need to be effective in their roles.
Recruiter
Recruiter
Recruiters are responsible for finding and hiring new employees for a company. They must be able to set clear expectations for their candidates and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Recruiters as it can help them develop the skills and knowledge they need to be effective in their roles.
Nurse
Nurse
Nurses provide care to patients. They must be able to set clear expectations for their patients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Nurses as it can help them develop the skills and knowledge they need to be effective in their roles.
Teacher
Teacher
Teachers are responsible for educating students. They must be able to set clear expectations for their students and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Teachers as it can help them develop the skills and knowledge they need to be effective in their roles.
Therapist
Therapist
Therapists help people overcome mental health challenges. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Therapists as it can help them develop the skills and knowledge they need to be effective in their roles.
Career Counselor
Career Counselor
Career Counselors help people find and develop careers. They must be able to set clear expectations for their clients and provide them with the information and guidance they need to succeed. The course "Setting Clear Expectations" may be useful for Career Counselors as it can help them develop the skills and knowledge they need to be effective in their roles.
For more career information including salaries, visit:
OpenCourser.com/course/1r0dbj/setting
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Setting Clear Expectations.
Provides a framework for having difficult conversations, which can be helpful when setting clear expectations and addressing performance issues.
Save
Provides insights into what motivates people, which can be helpful when setting clear expectations and creating a motivating work environment.
Provides a framework for personal and professional effectiveness, which can be helpful when setting clear expectations and leading a team.
Provides a framework for expressing appreciation, which can be helpful when setting clear expectations and motivating a team.
Save
Provides insights into the culture of successful teams, which can be helpful when setting clear expectations and creating a positive work environment.
Provides a framework for transitioning into a new role, which can be helpful when setting clear expectations and getting up to speed quickly.
Provides a framework for building and launching successful businesses, which can be helpful when setting clear expectations and creating a culture of innovation.
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Provides a framework for agile project management, which can be helpful when setting clear expectations and delivering results quickly.
Provides a framework for understanding how disruptive technologies can impact businesses, which can be helpful when setting clear expectations and adapting to change.
Provides insights into the challenges of building a successful business, which can be helpful when setting clear expectations and leading a team through difficult times.
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Provides a framework for building a successful business, which can be helpful when setting clear expectations and creating a culture of excellence.
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Provides insights into the science of habit formation, which can be helpful when setting clear expectations and creating a culture of continuous improvement.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/1r0dbj/setting
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Effort
3 weeks of study, 4-6 hours/week
Level
Introductory
Via
Coursera
Institution
Automatic Data Processing, Inc. (ADP)
Instructor
StandOut®
Language
English
Transcript
tiếng Việt
This course belongs to a
collection
called
Becoming a Strengths Based Leader: Leading Standout® Teams. It's comprised of eight courses:
- Creating Trust & Support
- Growing Team Members
- Putting Strengths to Work
- Valuing Excellence
- Building Confidence in the Future
- Recognizing Team Members
- Establishing Team Purpose
- Setting Clear Expectations (viewing)
Good to know
Examines frequent 1:1 conversations about near-term future work, which is standard practice in management
Taught by StandOut Strengths Coaches, who are experts in leadership training
Develops skills in clarifying roles, sharing information, and giving feedback, which are core skills for team leaders
Designed for beginners, making it accessible to those new to team leadership
Provides practice quizzes, graded quizzes, peer-reviewed assignments, discussion prompts, and activity guides to support learning
Requires willingness to self-reflect and shift perspectives, which can enhance personal growth
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