Definición y Medición from Coursera

En este curso conoceremos la importancia del Mapeo de Flujo de Valor la cual es una herramienta que nos sirve para ver y entender un proceso e identificar sus desperdicios, permitiendo detectar fuentes de ventaja competitiva, ya que nos permite ayudar a establecer un lenguaje común entre todos los usuarios y comunicar ideas de mejora enfocado al uso de un plan priorizando los esfuerzos de mejoramiento. Es importante mencionar que el flujo de valor es la técnica de dibujar un “mapa” o diagrama de flujo que nos permite mostrar los materiales e información desde el proveedor hasta el cliente y que busca reducir y eliminar desperdicios pudiendo ser útil en la planeación estratégica y la gestión del cambio.

Existen diferentes formatos de diagrama de flujo como el SIPOC siendo de los más utilizados y una vez que se concluye su uso, nos muestra todos los proveedores, los procesos y los clientes, para proceder a seleccionar la ruta crítica a mapear para el VSM con el objetivo de mejorar el proceso o el sistema en base al plan estratégico de la empresa.

Podemos resumir que, en primer lugar, debemos definir cuál es el problema que queremos resolver, tenemos que ponernos en situación, saber dónde estamos. Esto es importante, ya que será difícil continuar si fallamos en el primer paso. La definición del mismo es fundamental para establecer unos correctos KPIs que nos permitan tener un mejor conocimiento de la situación. Una vez que sabemos dónde estamos, deberemos saber a dónde vamos. El camino tiene que ser medible, y por ello, definir unas métricas a seguir y que nos ayuden a conocer la situación en la que se encuentra el problema que queremos resolver. Debemos medir estos indicadores y establecer finalmente una ruta de seguimiento que nos permita más adelante poder analizar la situación.

Al terminar el segundo curso de Definición y Medición:

• Identificarás las áreas de oportunidad y desperdicios en el mapa del estado actual.

• Generarás la creación de pasos para el mapa del estado futuro de acuerdo con las características de pensamiento esbelto.

• Definirás los proyectos de mejora a través del mapa del estado futuro.

What's inside

Syllabus

Mapeo de Flujo de Valor

El primer paso del mapeo del flujo de valor es mapear el proceso existente – el resultado es un Mapa de Estado Actual. La validez de este mapa puede ser evaluado por la comparación de los resultados de la simulación con los resultados actuales. Después de que se haya construido un mapa de estado actual válido, entonces es posible sugerir mejoras, con confianza en que los resultados del sistema propuesto serán muy similares a los resultados del Mapa del Estado Futuro.

Definición de proyectos

Una vez que se identifican los proyectos de mejora a través de Mapeo de Flujo de Valor estado futuro, la siguiente etapa sería preparar una descripción de alto nivel de cada uno y dejar claro las responsabilidades de cada uno de los involucrados y dar la autorización oficial para su arranque. Además, en esta etapa se empieza hacer uso de las herramientas necesarias para detectar las causas de los problemas y/o áreas de oportunidad. Además, también revisaremos el diagrama de Causa y Efecto el cual es la representación de varios elementos (causas) de un sistema que pueden contribuir a un problema (efecto). El Diagrama de Causa y Efecto es utilizado para identificar las posibles causas de un problema específico.

Capacidad de proceso

Un estudio de capacidad de un proceso es una evaluación muy importante de la habilidad o capacidad que dicho proceso tiene para producir piezas dentro de especificaciones, es decir, piezas no defectuosas. También se usa para saber el nivel sigma del mismo y el porcentaje de piezas defectuosas que produce.

Análisis de sistema de medición

En cualquier contexto de recolección y análisis de datos, como es el caso de LSS, es de suma importancia obtener mediciones confiables pues basados en éstas, se realizarán análisis y toma de decisiones. Pero… ¿quién garantiza que dichas mediciones son confiables? En muchos casos se asume que ese es el caso, sin confirmación alguna del estado adecuado del sistema de medición usado. Es por ello que el análisis estadístico del sistema de medición en cuestión sea avalado por varios estudios, y no asumir que, aunque los instrumentos estén calibrados, proveerán mediciones precisas y exactas. ¡Es imperativo verificarlos estadísticamente!

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Determina proyectos de mejora a través de la ruta crítica para optimizar los procesos del sistema en función del plan estratégico empresarial

Presenta el Diagrama de Causa y Efecto como herramienta para identificar las causas potenciales de los problemas, proporcionando una perspectiva integral para la resolución de problemas

Enfatiza la importancia de medir los indicadores clave y establecer métricas para evaluar el progreso y rastrear las mejoras, lo que fomenta un enfoque basado en datos para la toma de decisiones

Introduce el estudio de la capacidad de procesos y el análisis de sistemas de medición para garantizar la confiabilidad de las mediciones, un aspecto crucial para el control de calidad y la mejora continua

Requiere un conocimiento previo de los conceptos de Lean Thinking, lo que sugiere que los estudiantes con experiencia en mejora de procesos se beneficiarían más de este curso

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Definición y Medición with these activities:

Review fundamental concepts of value stream mapping

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Review the core principles and techniques of value stream mapping to strengthen your understanding and prepare for the course.

Browse courses on Value Stream Mapping

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Revisit the definition and purpose of value stream mapping.
Identify the different types of value stream maps.
Understand the steps involved in creating a value stream map.

Read 'Lean Thinking' by James Womack and Daniel Jones

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Expand your knowledge of lean principles and value stream mapping by delving into a seminal work in the field.

View Lean Thinking: Cómo utilizar el pensamiento... on Amazon

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Read the book and take notes on key concepts.
Identify the principles and practices of lean thinking.
Explore how value stream mapping is applied in real-world organizations.

Explore online tutorials on value stream mapping software

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Enhance your practical skills by learning and practicing the use of software tools for value stream mapping.

Browse courses on Value Stream Mapping

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Identify suitable software tools.
Follow online tutorials to learn the software's features.
Practice creating value stream maps using the software.

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Gather resources on value stream mapping best practices

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Build a comprehensive collection of valuable materials, such as articles, white papers, and case studies, on value stream mapping best practices.

Browse courses on Value Stream Mapping

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Conduct online research.
Identify reputable sources and gather relevant materials.
Organize and categorize the resources.

Practice identifying process waste and inefficiencies

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Engage in exercises and simulations to enhance your ability to recognize and analyze waste and inefficiencies in processes.

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Review common types of process waste.
Identify potential waste in real-world scenarios.
Develop strategies to eliminate or reduce waste.

Collaborate with peers on process mapping exercises

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Engage in group discussions and work together to map out processes, fostering critical thinking and knowledge sharing.

Browse courses on Process Mapping

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Form peer study groups.
Select a process to map together.
Collaborate on creating a visual representation of the process.
Discuss and analyze the process, identifying areas for improvement.

Attend a value stream mapping workshop

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Gain hands-on experience and expert guidance by participating in a structured workshop dedicated to value stream mapping.

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Research and identify relevant workshops.
Register and attend the workshop.
Actively participate in the exercises and discussions.

Develop a process improvement plan based on value stream mapping

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Synthesize your understanding of value stream mapping by creating a comprehensive plan to improve a real-world process.

Browse courses on Process Improvement

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Identify a process to improve.
Conduct a value stream mapping of the process.
Analyze the map and identify areas for improvement.
Develop a step-by-step plan to implement the improvements.

Career center

Learners who complete Definición y Medición will develop knowledge and skills that may be useful to these careers:

Operational Excellence Manager

An Operational Excellence Manager leads a team that works to improve a company's operations and processes. The training in this course can help you succeed in this role by teaching you how to identify areas of opportunity and waste in a process and develop improvement plans. You will also learn how to use Lean Thinking tools and techniques to improve operational efficiency. This course is particularly relevant for those who want to work in manufacturing or other industries where operational efficiency is critical.

See salaries and explore the career path for Operational Excellence Manager

Quality Engineer

A Quality Engineer ensures that products and services meet quality standards. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement quality improvement plans. You will also learn how to use statistical tools to analyze data and improve process performance.

See salaries and explore the career path for Quality Engineer

Process Engineer

A Process Engineer designs and improves manufacturing processes to ensure they are efficient and effective. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use statistical tools to analyze data and improve process performance.

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Continuous Improvement Specialist

A Continuous Improvement Specialist works to identify and implement improvements in a company's processes and systems. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to track progress and measure the impact of improvements.

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Lean Manufacturing Engineer

A Lean Manufacturing Engineer uses Lean Thinking tools and techniques to improve the efficiency and effectiveness of manufacturing processes. The training in this course can help you succeed in this role by teaching you how to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to track progress and measure the impact of improvements.

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Operations Manager

An Operations Manager oversees the day-to-day operations of a company. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to make informed decisions and improve operational performance.

See salaries and explore the career path for Operations Manager

Management Consultant

A Management Consultant advises companies on how to improve their operations and processes. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to analyze and improve process performance.

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Industrial Engineer

An Industrial Engineer designs and improves industrial processes and systems. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to analyze and improve process performance.

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Supply Chain Manager

A Supply Chain Manager oversees the flow of goods and services from suppliers to customers. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to track progress and measure the impact of improvements.

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Data Analyst

A Data Analyst collects, analyzes, and interprets data to help companies make informed decisions. The training in this course can help you succeed in this role by teaching you how to use statistical tools to analyze data and identify trends and patterns. You will also learn how to communicate your findings in a clear and concise way.

See salaries and explore the career path for Data Analyst

Business Analyst

A Business Analyst analyzes business processes and systems to identify areas for improvement. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to analyze and improve process performance.

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Quality Assurance Analyst

A Quality Assurance Analyst tests and inspects products and services to ensure they meet quality standards. The training in this course can help you succeed in this role by teaching you how to use statistical tools to analyze data and identify trends and patterns. You will also learn how to develop and implement quality control procedures.

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Manufacturing Engineer

A Manufacturing Engineer designs and improves manufacturing processes and systems. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to analyze and improve process performance.

See salaries and explore the career path for Manufacturing Engineer

Project Manager

A Project Manager plans and executes projects to achieve specific goals. The training in this course can help you succeed in this role by teaching you how to use Lean Thinking tools and techniques to identify areas of opportunity and waste in a process, and how to develop and implement improvement plans. You will also learn how to use data to track progress and measure the impact of improvements.

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Six Sigma Master Black Belt

A Six Sigma Master Black Belt is a highly skilled professional who leads Six Sigma projects and initiatives. The training in this course can help you succeed in this role by providing you with a deep understanding of Six Sigma principles and tools, and how to apply them to improve process performance. You will also learn how to develop and implement Six Sigma projects and initiatives, and how to measure and report on results.

See salaries and explore the career path for Six Sigma Master Black Belt