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Sandesh Belthangady

Virtual (aka remote) work is a necessity in today's global economy and doing so requires enhanced people management skills. This course will teach you how to resolve and prevent conflict in virtual teams.

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Virtual (aka remote) work is a necessity in today's global economy and doing so requires enhanced people management skills. This course will teach you how to resolve and prevent conflict in virtual teams.

When remote work became a new work norm, it opened up a new void: virtual team management. Because of this new void, the teams and their management were forced to practice unproven workplace processes that lead to even bigger issues such as workplace conflicts. On top of that, virtual teams did not have the luxury of face-to-face physical communication, which acted as a catalyst to increase workplace conflict. In this course, Resolving Conflict with Virtual Teams, you’ll learn to handle & prevent conflict effectively. First, you’ll explore the unique conflicts and challenges that occur in Virtual Teams. Next, you’ll discover how to manage conflicts efficiently as a leader and also, the negative consequences that may occur due to the opted conflict resolution methods. Finally, you’ll learn how to prevent conflicts to allow better productivity, creativity, and personal morale. When you’re finished with this course, you’ll have the skills and knowledge of leadership needed to resolve and prevent conflict in virtual teams.

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What's inside

Syllabus

Course Overview
Understanding Conflicts
Handling Conflicts
Preventing Conflicts
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Examines conflict resolution methods, which can help leaders improve team performance
Designed for leaders of virtual teams, which can help them resolve and prevent conflict
Applies to industries where remote collaboration is becoming increasingly common

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Resolving Conflict with Virtual Teams with these activities:
Role-Play Conflict Situations
Engage in simulations to practice handling conflicts in virtual teams
Show steps
  • Identify common conflict scenarios in virtual teams
  • Develop role-playing scenarios
  • Participate in role-playing exercises
  • Reflect on and discuss the outcomes
Create a Conflict Management Resource Hub
Organize and store key resources on conflict management in virtual teams
Show steps
  • Gather materials from course content, tutorials, and other sources
  • Organize and categorize the resources
  • Create a central repository or intranet page for easy access
Explore Best Practices for Conflict Management
Learn from experts on best practices for navigating conflicts in virtual teams
Show steps
  • Identify reputable sources and tutorials
  • Watch videos and read articles on conflict management
  • Take notes and reflect on the insights gained
Five other activities
Expand to see all activities and additional details
Show all eight activities
Engage in Peer Support Discussions
Connect with peers to discuss experiences and strategies for managing conflicts in virtual teams
Show steps
  • Join or start a peer support group
  • Attend regular meetings
  • Share experiences and insights
  • Provide and receive feedback and support
Develop a Conflict Resolution Plan
Create a customized plan for addressing conflicts in your virtual team
Show steps
  • Identify potential conflict areas in your team
  • Develop strategies for preventing and resolving conflicts
  • Document your plan and share it with your team
Attend a Virtual Team Communication Workshop
Gain practical strategies for communicating effectively in a virtual environment
Show steps
  • Research and identify relevant workshops
  • Register and attend the workshop
  • Actively participate and take notes
  • Apply the techniques learned in your virtual team
Facilitate a Team Building Activity
Build team cohesion and communication to prevent conflicts in the future
Show steps
  • Select an appropriate team building activity
  • Plan and organize the event
  • Facilitate the activity and encourage team participation
  • Debrief and discuss lessons learned
Mentor a Colleague in Conflict Resolution
Share your knowledge and experience by mentoring a colleague on conflict resolution in virtual teams
Show steps
  • Identify a colleague who would benefit from your guidance
  • Establish a regular meeting schedule
  • Provide support and advice based on your own experiences
  • Encourage self-reflection and development

Career center

Learners who complete Resolving Conflict with Virtual Teams will develop knowledge and skills that may be useful to these careers:
Conflict Resolution Specialist
As a Conflict Resolution Specialist, you help organizations and individuals resolve conflicts and improve relationships. Resolving Conflict with Virtual Teams provides you with specialized knowledge and techniques to navigate the unique challenges of conflict resolution in virtual environments.
Mediator
As a Mediator, you facilitate the resolution of disputes between parties. Resolving Conflict with Virtual Teams can help you develop the skills needed to effectively mediate conflicts in virtual settings, where communication and trust-building can be challenging.
Team Leader
As a Team Leader, you guide and motivate teams to achieve organizational goals. This course equips you with the skills to resolve conflicts within virtual teams, fostering collaboration and maintaining productivity in remote settings.
Industrial-Organizational Psychologist
As an Industrial-Organizational Psychologist, you study and apply psychological principles to improve workplace performance and well-being. Resolving Conflict with Virtual Teams can provide you with specialized knowledge and techniques to understand and resolve conflicts in virtual work environments.
Employee Relations Manager
As an Employee Relations Manager, you maintain positive relationships between employees and management. Resolving Conflict with Virtual Teams can provide you with the tools to effectively handle conflicts and grievances in virtual settings, fostering a harmonious and productive work environment.
Project Manager
As a Project Manager, you plan, execute, and close projects while managing resources and stakeholders. Resolving Conflict with Virtual Teams can provide you with tools to effectively address conflicts and ensure smooth project execution in virtual environments.
Human Resources Manager
As a Human Resources Manager, you oversee employee relations and ensure a positive and productive work environment. Resolving Conflict with Virtual Teams can provide you with valuable insights into conflict resolution and prevention strategies that are crucial for managing virtual teams effectively.
Organizational Development Specialist
As an Organizational Development Specialist, you help organizations improve their performance and effectiveness. Resolving Conflict with Virtual Teams can equip you with the skills to diagnose and resolve conflicts within virtual teams, fostering a positive and productive work environment.
Change Management Consultant
As a Change Management Consultant, you help organizations navigate change and transition. This course can provide you with valuable insights into conflict resolution and prevention strategies that are essential for managing change effectively in virtual settings.
Diversity and Inclusion Manager
As a Diversity and Inclusion Manager, you promote a diverse and inclusive workplace. Resolving Conflict with Virtual Teams can help you develop the skills to effectively address conflicts that arise from cultural differences or biases in virtual environments.
Labor Relations Specialist
As a Labor Relations Specialist, you manage relationships between unions and employers. Resolving Conflict with Virtual Teams can provide you with valuable insights into conflict resolution and prevention strategies that are crucial for maintaining positive and productive labor relations in virtual settings.
Consultant
As a Consultant, you provide expert advice and solutions to organizations. This course can enhance your ability to resolve conflicts and facilitate collaboration within virtual teams, enabling you to deliver effective consulting services.
Social Worker
As a Social Worker, you assist individuals, families, and groups in resolving personal and social problems. This course can help you develop the skills needed to effectively resolve conflicts between clients, colleagues, and other stakeholders in virtual settings.
Human Factors Engineer
As a Human Factors Engineer, you design systems and environments to enhance human performance and safety. Resolving Conflict with Virtual Teams may be useful as it provides insights into the factors that can contribute to conflict in virtual work environments, helping you create more harmonious and productive systems.
Teacher
As a Teacher, you facilitate learning and guide students in their academic pursuits. Resolving Conflict with Virtual Teams may be useful because it teaches conflict resolution and prevention techniques that can help you maintain a productive and positive learning environment in both traditional and virtual classrooms.

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Resolving Conflict with Virtual Teams.
Provides a theoretical and practical framework for understanding and resolving conflict in virtual teams. It draws on research in organizational behavior, communication, and conflict resolution to provide a comprehensive guide to this important topic.
Provides a framework for understanding and resolving inner conflict. It offers practical advice on how to identify your own interests and needs, and how to negotiate with yourself to reach a mutually acceptable solution.
Provides a practical guide to having difficult conversations. It offers a framework for understanding and managing your own emotions, and provides tools for communicating effectively with others.
Provides a framework for having crucial conversations. It offers tools for managing your own emotions, communicating effectively with others, and resolving conflicts peacefully.
Provides a framework for communicating nonviolently. It offers tools for expressing your feelings and needs, and for listening to others with empathy.
Provides a framework for understanding and developing emotional intelligence. It offers tools for managing your own emotions, communicating effectively with others, and resolving conflicts peacefully.
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Provides a framework for understanding and motivating yourself and others. It offers tools for identifying your own motivations, and for creating a work environment that will help you to be more productive and engaged.
Provides a framework for understanding and changing your mindset. It offers tools for developing a growth mindset, which will help you to learn from your mistakes and to achieve your goals.
Provides a framework for understanding and developing habits that will help you to be more effective in your personal and professional life. It offers tools for setting goals, managing your time, and building relationships.
Provides a framework for understanding and building trust. It offers tools for creating a culture of trust in your organization or team.

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