Communications for Better Technology Deployments from Pluralsight

Good software is not just code, it's also good communication. This course covers everything from doing a proper product launch, ongoing communication, offering great support, and fine-tuning your company message.

At the core of all successful products, there is a solid communications plan. This course, Communications for Better Technology Deployments, aims to offer a complete understanding of how to create a comprehensive communication plan that works for you. First, you will learn the fundamentals of good communication and why it's so important, and then you will go through all the steps required for a successful product launch. You'll learn how to keep your management consistent and you'll finish by going over techniques for impeccable customer support. The course tackles basic principles such as why you should communicate in the first place, moving onto how to discuss channels and the message itself. All of these principles come with a strong emphasis on practical examples and tools so that you can implement what you learned. By the end of this course, you'll not only be able to create a detailed, high-quality action plan for your communications, but you'll also be better equipped to execute it gracefully.

What's inside

Syllabus

Course Overview

Introduction

Prelaunch

The Launch

Ongoing Management

Support

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Builds a solid foundation for developing a concrete communications plan prior to deploying new technology

Discusses best practices in ongoing management of communication related to technology deployments

Develops principles for effective communication specific to technology

Provides foundational principles in communication for all levels of practitioners

Leverages real-world examples and tools to enhance understanding of concepts

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Communications for Better Technology Deployments with these activities:

Read 'Words that Work' by William Strunk Jr. and E.B. White

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Review a classic book on writing to strengthen your understanding of the fundamentals of good communication.

View The Elements of Style on Amazon

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Review the fundamentals of good communication

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Refresh your understanding of the fundamentals of good communication to build a stronger foundation for effective communication.

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Review the principles of clear and concise writing.
Analyze examples of effective communication.
Identify common barriers to effective communication.
Develop strategies for overcoming communication barriers.
Apply the principles of good communication to your own communication practices.

Practice active listening skills

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Improve your communication skills by practicing active listening.

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Identify the key points of a conversation.
Ask clarifying questions to demonstrate understanding.
Summarize the conversation to ensure comprehension.
Provide feedback to the speaker to show that you were listening.
Reflect on your listening skills and identify areas for improvement.

Six other activities

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Explore different communication strategies

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Review different communication strategies to enhance your understanding of effective communication in technology deployments.

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Identify different communication strategies used in technology deployments.
Analyze the effectiveness of each strategy in various scenarios.
Explore case studies of successful communication strategies in technology deployments.
Evaluate the pros and cons of different communication strategies.
Consider the cultural and organizational context when selecting communication strategies.

Practice writing different types of communication

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Practice writing different types of communication to improve your written communication skills.

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Write a product launch announcement.
Draft a technical report on a technology deployment.
Compose an email to provide support to a customer.
Create a presentation to communicate the company message.
Develop a communication plan for a technology deployment.

Participate in a peer review of communication materials

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Engage in a peer review of communication materials to enhance your communication skills and provide feedback to others.

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Share your communication materials with peers for review.
Provide constructive feedback to peers on their communication materials.
Incorporate feedback from peers into your own communication materials.
Discuss best practices for effective communication in technology deployments.
Reflect on your own communication skills and areas for improvement.

Develop a communication plan for a technology deployment

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Create a comprehensive communication plan for a technology deployment to demonstrate your understanding of effective communication strategies.

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Define the communication objectives for the technology deployment.
Identify the target audience for the communication plan.
Develop a communication strategy to achieve the objectives.
Create a communication schedule and timeline.
Monitor and evaluate the effectiveness of the communication plan.

Volunteer at a non-profit organization focused on communication

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Volunteer at a non-profit organization focused on communication to gain practical experience and contribute to the community.

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Research non-profit organizations focused on communication.
Identify volunteer opportunities that align with your interests and skills.
Apply for volunteer positions and undergo any necessary training.
Participate in volunteer activities and contribute to the organization's mission.
Reflect on your volunteer experience and how it has enhanced your understanding of communication.

Participate in a communication competition or hackathon

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Put your communication skills to the test and gain valuable experience in a competitive environment.

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Identify communication competitions or hackathons that align with your interests.
Form a team or work independently to develop a communication solution.
Present your solution to a panel of judges or peers.
Receive feedback on your communication skills and the effectiveness of your solution.
Reflect on your experience and identify areas for improvement.

Career center

Learners who complete Communications for Better Technology Deployments will develop knowledge and skills that may be useful to these careers:

Marketing Manager

A Marketing Manager may be responsible for developing marketing strategies and managing the execution of those strategies. This course may be useful to a Marketing Manager as it provides an overview of the marketing process, including product launches, ongoing communication, and support.

See salaries and explore the career path for Marketing Manager

Public relations manager

A Public Relations Manager is responsible for managing the public image of a company or organization. This course may be useful to a Public Relations Manager as it provides an overview of the public relations process, including media relations, crisis communications, and social media management.

See salaries and explore the career path for Public relations manager

Technical Writer

A Technical Writer is responsible for writing technical documentation, such as user manuals, white papers, and training materials. This course may be useful to a Technical Writer as it provides an overview of the technical writing process, including how to write clear and concise documentation.

See salaries and explore the career path for Technical Writer

Instructional Designer

An Instructional Designer is responsible for designing and developing instructional materials, such as e-learning courses, training programs, and user guides. This course may be useful to an Instructional Designer as it provides an overview of the instructional design process, including how to create effective and engaging learning experiences.

See salaries and explore the career path for Instructional Designer

User Experience Designer

A User Experience Designer is responsible for designing and developing user interfaces for websites, apps, and other products. This course may be useful to a User Experience Designer as it provides an overview of the user experience design process, including how to create user-centered and intuitive interfaces.

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Content Writer

A Content Writer is responsible for writing and editing content for websites, blogs, and other marketing materials. This course may be useful to a Content Writer as it provides an overview of the content writing process, including how to write clear, concise, and engaging content.

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Social Media Manager

A Social Media Manager is responsible for managing a company or organization's social media presence. This course may be helpful to a Social Media Manager as it provides an overview of the social media management process, including how to create and execute social media campaigns.

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Customer Service Representative

A Customer Service Representative is responsible for providing customer service and support. This course may be useful to a Customer Service Representative as it provides an overview of the customer service process, including how to handle customer inquiries and complaints.

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Sales Representative

A Sales Representative is responsible for selling products or services to customers. This course may be helpful to a Sales Representative as it provides an overview of the sales process, including how to build relationships with customers and close deals.

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Product Manager

A Product Manager is responsible for managing the development and launch of new products. This course may be helpful to a Product Manager as it provides an overview of the product management process, including how to define product requirements and manage development timelines.

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Project Manager

A Project Manager is responsible for planning, executing, and closing projects. This course may be helpful to a Project Manager as it provides an overview of the project management process, including how to manage project budgets and timelines.

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Business Analyst

A Business Analyst is responsible for analyzing business processes and identifying opportunities for improvement. This course may be helpful to a Business Analyst as it provides an overview of the business analysis process, including how to gather and analyze data and develop solutions.

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Consultant

A Consultant is responsible for providing advice and guidance to clients on a variety of business issues. This course may be helpful to a Consultant as it provides an overview of the consulting process, including how to identify client needs and develop solutions.

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Entrepreneur

An Entrepreneur is responsible for starting and running their own business. This course may be helpful to an Entrepreneur as it provides an overview of the entrepreneurial process, including how to develop a business plan and raise capital.

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Freelance Writer

A Freelance Writer is responsible for writing content for a variety of clients. This course may be helpful to a Freelance Writer as it provides an overview of the freelance writing process, including how to find clients and negotiate rates.

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