Supply Chain Management Tools and Techniques from edX

This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.

Supply chains are complex and keeping them both operating and improving is a great challenge. This course is designed to provide a broad set of tools currently used in the industry to make their supply chains efficient and competitive.

From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.

From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.

This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

What you'll learn

Aggregate planning within supply and operations planning
Sales order fulfillment in the context of logistics management
Lean and continuous improvement tools that can be used for supply chain optimization and quality management
The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

What's inside

Learning objectives

Aggregate planning within supply and operations planning
Sales order fulfillment in the context of logistics management
Lean and continuous improvement tools that can be used for supply chain optimization and quality management

The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

Aggregate planning within supply and operations planning
Sales order fulfillment in the context of logistics management
Lean and continuous improvement tools that can be used for supply chain optimization and quality management
The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

Syllabus

CSCA03.1 Aggregate Planning

CSCA03.1.1 Aggregate planning fundamentals

• Information required for aggregate planning

• Strategies to absorb variations in demand

CSCA03.1.2 Aggregate planning strategies

• Chase strategy

• Level strategy

• Level & chase strategy examples

CSCA03.2 Sales Order Fulfillment

CSCA03.2.1 Fulfilling orders to satisfy customers

• Sales order fulfillment terms

• Customer Service Measurements

CSCA03.3 Lean and Continuous Improvement Tools

CSCA03.3.1 Lean fundamentals

• What is Lean?

• 5 Principles of Lean

• Adding value

• Toyota’s 7 Wastes

CSCA03.3.2 Value-Stream Mapping

• Overview of Mapping

• Value-Stream Mapping examples

CSCA03.3.3 Creating flow and leveraging pull

• Pull vs Pull Systems

• Pull System Benefits

• Seeking Perfection

CSCA03.3.4 Tools & Techniques

• The 5S System

• The 5 Why’s

• Pareto Chart

• Cause and Effect Diagram

• Scatter Diagram

• PDCA

• Statistical Process Control Chart

CSCA03.3.5 Six Sigma and the DMAIC Methodology

• Six Sigma overview

• DMAIC - Define

• DMAIC - Measure

• DMAIC - Analyse

• DMAIC - Improve

• DMAIC - Control

• Six Sigma Project Team

• Lean & Six Sigma

CSCA03.4 Sustainability

CSCA03.4.1 Sustainability fundamentals

• What is sustainability?

CSCA03.4.2 Product Life Cycle Management

• Sustainable Design

• Sustainable Manufacturing

• Sustainable Packaging & Transportation

• Sustainable Service

• Sustainable End of Product Life

CSCA03.4.3 Circular Supply Chain

• Linear vs Circular

• Corporate Buy-in

• Why practice Sustainability?

CSCA03.5 Team Dynamics

CSCA03.5.1 Organizational Structures

• Traditional organisational structures

• Modern organisational structures

• Teamwork

CSCA03.5.2 Customer-Supplier Relationships

• Managing Customer Relationships

• Collecting Customer Information

• Managing Supplier Relationships

CSCA03.5.3 Understanding the people you work with

• Maslow's Hierarchy of Needs

• Creative engagement pyramid

• How to deal with difficult people

• Getting Recognised

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops skills for the CSCA certification Exam for supply chain analysts

Covers sustainability from different angles including design, manufacturing, and packaging

Examines different customer-supplier relationship management strategies

Explores different software tools like 5S

Teaches different continuous improvement tools like Lean, DMAIC, and Six Sigma

Explores fundamentals of sales order fulfillment and aggregate planning

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Supply Chain Management Tools and Techniques with these activities:

Read Supply Chain Management: Strategy, Planning, and Operation

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Provides a comprehensive overview of supply chain management concepts and best practices, enriching the learner's understanding of the subject matter.

View Supply Chain Management: Strategy, Planning,... on Amazon

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Read through each chapter thoroughly
Take notes and highlight key concepts
Complete the end-of-chapter exercises and case studies

Seek guidance from experienced supply chain professionals

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Provides learners with access to industry expertise and insights, enhancing their understanding and career development.

Browse courses on Mentoring

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Identify potential mentors within the supply chain field
Reach out to them and express your interest in mentorship
Set up regular meetings to discuss course topics, career goals, and industry trends

Review previous operations management principles

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Brings the learner up to speed with operations management fundamentals, ensuring they can easily follow the course material.

Browse courses on Operations Management

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Read through notes or textbooks on operations management principles
Solve practice problems related to operations management

Ten other activities

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Attend a Supply Chain Management Conference

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Interacting with professionals at an industry conference will provide you with valuable insights and industry updates outside of classroom learning.

Browse courses on Supply Chain Management

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Research and identify supply chain management conferences.
Attend sessions on topics related to your interests.
Network with other attendees.

Solve practice problems on aggregate planning

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Enhances the learner's problem-solving skills in aggregate planning, a crucial aspect of supply chain management.

Browse courses on Aggregate Planning

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Gather practice problems and case studies on aggregate planning
Analyze the problems and identify the key factors
Develop and evaluate alternative aggregate plans
Choose the best plan based on relevant criteria

Create a flowchart of a supply chain process

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Develops the learner's understanding of supply chain processes and helps them visualize the flow of goods and services.

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Identify the key steps involved in a supply chain process
Map out the steps in a logical order
Use appropriate symbols and notations to represent the flow of goods and services
Add labels and annotations to provide additional details

Develop a Sales Order Fulfillment Plan

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Creating a detailed plan for sales order fulfillment will improve your understanding of the logistics involved in the supply chain.

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Identify the steps involved in sales order fulfillment.
Determine the resources needed to fulfill sales orders.
Develop a timeline for sales order fulfillment.
Create a contingency plan for sales order fulfillment.

Participate in study groups to discuss course concepts

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Fosters collaboration and knowledge sharing, allowing learners to reinforce their understanding through peer interactions.

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Find or create a study group with other course participants
Meet regularly to discuss course materials, share insights, and work through problems together
Take turns leading discussions and facilitating group activities

Follow online tutorials on lean manufacturing techniques

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Provides practical insights into lean manufacturing techniques, helping the learner improve their understanding and application.

Browse courses on Lean Manufacturing

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Identify reputable sources for online tutorials on lean manufacturing
Follow the tutorials step-by-step, taking notes and practicing the techniques
Apply the learned techniques to real-world scenarios

Participate in a Supply Chain Case Competition

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Participating in a case competition will provide you with hands-on experience in applying your knowledge of supply chain management and competing in a simulated business environment.

Browse courses on Supply Chain Management

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Identify supply chain case competitions.
Form a team and prepare for the competition.
Compete in the case competition.

Evaluate the Environmental Impact of Your Supply Chain

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Conducting an environmental impact assessment will not only strengthen your understanding of sustainability but also enhance your ability to make informed decisions.

Browse courses on Sustainability

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Identify the environmental impacts of your supply chain.
Develop strategies to reduce the environmental impact of your supply chain.

Contribute to open-source supply chain projects

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Encourages learners to gain hands-on experience in supply chain management by contributing to real-world projects.

Browse courses on Open Source

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Identify open-source supply chain projects that align with your interests and skills
Review the project documentation and codebase
Identify areas where you can contribute, such as bug fixing, feature development, or documentation improvement
Submit your contributions and participate in code reviews
Collaborate with other contributors to ensure the project's success

Mentor a Junior Supply Chain Analyst

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This activity will help you solidify the knowledge acquired in the course by sharing it with others. It will also develop your interpersonal and mentoring skills.

Browse courses on Mentoring

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Find a junior supply chain analyst to mentor.
Provide guidance and support to your mentee.
Share your knowledge and experience with your mentee.

Career center

Learners who complete Supply Chain Management Tools and Techniques will develop knowledge and skills that may be useful to these careers:

Supply Chain Analyst

A Supply Chain Analyst designs and manages the flow of goods and services within a company, working to improve efficiency and reduce costs. The Supply Chain Management Tools and Techniques course provides a solid foundation for this role by teaching the principles of aggregate planning, sales order fulfillment, and continuous improvement. The course also covers important topics such as sustainability and team dynamics, which are essential for modern Supply Chain Analysts.

See salaries and explore the career path for Supply Chain Analyst

Procurement Manager

Procurement Managers are responsible for sourcing and purchasing goods and services for their organizations. They work to find the best suppliers, negotiate favorable contracts, and ensure timely delivery. The Supply Chain Management Tools and Techniques course can help Procurement Managers develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement tools.

See salaries and explore the career path for Procurement Manager

Logistics Manager

Logistics Managers plan and coordinate the movement of goods and services. They work to ensure that goods are delivered to the right place, at the right time, and at the right cost. The Supply Chain Management Tools and Techniques course can help Logistics Managers develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement.

See salaries and explore the career path for Logistics Manager

Materials Manager

Materials Managers are responsible for managing the procurement and inventory of raw materials. They work to ensure that the organization has the right materials on hand to meet production demand, while also minimizing costs. The Supply Chain Management Tools and Techniques course can help Materials Managers develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement.

See salaries and explore the career path for Materials Manager

Operations Manager

Operations Managers are responsible for managing the day-to-day operations of a company. They work to ensure that the company's processes are efficient and effective, and that the company is meeting its goals. The Supply Chain Management Tools and Techniques course can help Operations Managers develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement.

See salaries and explore the career path for Operations Manager

Inventory Manager

Inventory Managers are responsible for managing the inventory of goods and materials. They work to ensure that the organization has the right amount of inventory on hand to meet demand, while also minimizing costs. The Supply Chain Management Tools and Techniques course can help Inventory Managers develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement.

See salaries and explore the career path for Inventory Manager

Production Planner

Production Planners are responsible for planning and scheduling the production of goods and services. They work to ensure that the company has the right amount of inventory on hand to meet demand, while also minimizing costs. The Supply Chain Management Tools and Techniques course can help Production Planners develop the skills they need to be successful, including knowledge of aggregate planning, sales order fulfillment, and continuous improvement.

See salaries and explore the career path for Production Planner

Quality Control Manager

Quality Control Managers are responsible for ensuring that the company's products and services meet quality standards. They work to identify and correct quality problems, and to develop and implement quality improvement programs. The Supply Chain Management Tools and Techniques course may be useful for Quality Control Managers, as it provides an overview of continuous improvement tools and techniques.

See salaries and explore the career path for Quality Control Manager

Consultant

Consultants work with businesses to help them improve their performance. They provide advice on a variety of topics, including supply chain management. The Supply Chain Management Tools and Techniques course may be useful for Consultants who work in the supply chain field, as it provides an overview of supply chain management concepts and tools.

See salaries and explore the career path for Consultant

Business Analyst

Business Analysts work to identify and solve business problems. They use a variety of tools and techniques to analyze data, identify trends, and develop solutions. The Supply Chain Management Tools and Techniques course may be useful for Business Analysts who work in the supply chain field, as it provides an overview of supply chain management concepts and tools.

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Project Manager

Project Managers plan and execute projects. They work to ensure that projects are completed on time, within budget, and to the required quality standards. The Supply Chain Management Tools and Techniques course may be useful for Project Managers who work on supply chain projects, as it provides an overview of supply chain management concepts and tools.

See salaries and explore the career path for Project Manager

Environmental Engineer

Environmental Engineers work to protect the environment. They develop and implement solutions to environmental problems, such as pollution and climate change. The Supply Chain Management Tools and Techniques course may be useful for Environmental Engineers who work in the supply chain field, as it provides an overview of sustainability in the supply chain.

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Entrepreneur

Entrepreneurs start and run their own businesses. They may choose to start a business in the supply chain field. The Supply Chain Management Tools and Techniques course may be useful for Entrepreneurs who want to start a business in the supply chain field, as it provides an overview of supply chain management concepts and tools.

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Teacher

Teachers teach students about a particular subject. They may choose to teach supply chain management. The Supply Chain Management Tools and Techniques course may be useful for Teachers who want to teach supply chain management, as it provides an overview of supply chain management concepts and tools.

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Researcher

Researchers conduct research to advance knowledge in a particular field. They may choose to conduct research in the supply chain field. The Supply Chain Management Tools and Techniques course may be useful for Researchers who want to conduct research in the supply chain field, as it provides an overview of supply chain management concepts and tools.

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