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Fundamentos do marketing digital e do e-commerce

Google Career Certificates

Este é o primeiro dos sete cursos do Certificado de Marketing Digital e E-commerce do Google, fornecerá a você as habilidades necessárias para se candidatar a vagas de iniciante nessas áreas de atuação. As pessoas que trabalham com marketing digital e e-commerce ajudam suas empresas a atrair novos clientes, engajá-los por meio de vários canais digitais e impulsionar operações, como compras e fidelidade do cliente. Neste curso, você conhecerá as vagas de trabalho para iniciantes em marketing digital e e-commerce e identificará as funções que esses profissionais desempenham em uma empresa. Você também aprenderá sobre o funil de marketing e como ele molda a jornada do cliente.

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Este é o primeiro dos sete cursos do Certificado de Marketing Digital e E-commerce do Google, fornecerá a você as habilidades necessárias para se candidatar a vagas de iniciante nessas áreas de atuação. As pessoas que trabalham com marketing digital e e-commerce ajudam suas empresas a atrair novos clientes, engajá-los por meio de vários canais digitais e impulsionar operações, como compras e fidelidade do cliente. Neste curso, você conhecerá as vagas de trabalho para iniciantes em marketing digital e e-commerce e identificará as funções que esses profissionais desempenham em uma empresa. Você também aprenderá sobre o funil de marketing e como ele molda a jornada do cliente.

Os colaboradores do Google que trabalham atualmente na área serão seus guias, fornecendo atividades práticas e exemplos que simulam tarefas comuns de marketing digital e e-commerce, ajudando você a desenvolver suas habilidades e a se preparar para começar a trabalhar.

Os alunos que concluírem os sete cursos deste programa terão os recursos de que precisam para se candidatar a vagas de trabalho de marketing digital e e-commerce para iniciantes. Nenhuma experiência anterior é necessária.

Ao final deste curso, você será capaz de:

– Definir as áreas de atuação do marketing digital e do e-commerce

– Descrever as responsabilidades de um coordenador de marketing digital e de um analista de e-commerce (ambos iniciantes), e cargos semelhantes

– Entender como este programa ajudará a preparar para uma carreira em marketing digital e e-commerce

– Identificar as funções que o marketing digital e o e-commerce desempenham em uma empresa

– Entender a jornada do cliente e a função dos mapas da jornada

– Explicar o conceito de funil de marketing

– Entender os elementos e objetivos de uma estratégia de marketing digital e e-commerce

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What's inside

Syllabus

Introdução aos fundamentos do marketing digital e do e-commerce
Você descobrirá o que está reservado para o curso 1 e todo o programa de certificação. Você também aprenderá sobre a plataforma, os procedimentos e os tipos de conteúdo do Coursera, além de conhecer outros alunos do programa. Em seguida, você aprenderá os princípios básicos do marketing digital e do e-commerce (comércio eletrônico), as tarefas que as pessoas que atuam nessas áreas executam e as habilidades transferíveis que você já pode ter. Por fim, você receberá algumas dicas para embarcar em carreiras neste campo.
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A jornada do cliente e o funil de marketing
Você aprenderá o que os profissionais de diversas funções e departamentos de marketing digital e e-commerce fazem dentro das empresas e como eles criam valor. Você também verá alguns conceitos de marketing, como a jornada do cliente e o funil de marketing, que constituem a base para muitas das atividades desses profissionais.
Marketing digital e estratégia de e-commerce
Você irá explorar a relação entre o marketing digital e branding (processos de construção de marca), e como as empresas podem aproveitar ambos para ter sucesso. Você investigará os elementos de uma estratégia de marketing digital, incluindo a definição de metas, a seleção de canais e o planejamento de conteúdo. Depois, aprenderá sobre os canais e as plataformas comumente usados, como a otimização para mecanismos de busca (SEO), o marketing para mecanismos de busca (SEM), publicidade gráfica, marketing nas mídias sociais e e-mail marketing.
Avaliação de desempenho e resultados
Você aprenderá a importância de medir resultados e quais métricas comuns devem ser acompanhadas. Você também verá como os profissionais de marketing digital e os especialistas em e-commerce usam dados para avaliar e aprimorar o desempenho e contar histórias com dados. Ao final do curso, você terá acesso a conteúdo opcional se tiver interesse em se preparar para uma busca de emprego.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
É focado em iniciantes do setor, oferecendo uma base para atuação nas áreas de marketing digital e e-commerce
Oferece uma visão geral abrangente das funções de marketing digital e e-commerce, ajudando os alunos a entenderem o escopo dessas áreas
Fornece uma base sólida nos conceitos fundamentais de marketing digital e e-commerce, como funil de marketing e jornada do cliente
Ensina estratégias de marketing digital e e-commerce, preparando os alunos para planejar e executar campanhas eficazes
Oferece atividades práticas e exemplos que simulam tarefas do mundo real, dando aos alunos experiência prática

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Career center

Learners who complete Fundamentos do marketing digital e do e-commerce will develop knowledge and skills that may be useful to these careers:
Marketing Strategist
You will learn to plan a marketing strategy through comprehensive analysis of the market and marketing performance. You will also gain proficiency in measuring results and evaluating marketing effectiveness. Data from the analytics of marketing campaigns will inform your marketing decision making with actionable insights. This course is an excellent launchpad for a career as a Marketing Strategist.
Marketing Manager
This course will teach you how to plan, execute, and analyze the effectiveness of marketing activities. You will gain proficiency with marketing concepts, and will learn how to use them to measure results and evaluate marketing effectiveness. This course is an excellent foundation for a career as a Marketing Manager.
Digital Marketing Manager
This course will teach you how to plan, execute, and analyze the effectiveness of digital marketing activities. You will gain proficiency with concepts like SEO, SEM, social media marketing, and email marketing. This course is an excellent foundation for a career as a Digital Marketing Manager.
E-commerce Manager
This course will teach you how to plan, execute, and analyze the effectiveness of e-commerce activities. You will gain proficiency with the principles of e-commerce, as well as the importance of branding and customer service in an e-commerce context. This course is an excellent foundation for a career as an E-commerce Manager.
Content Marketing Manager
This course will teach you how to plan, execute, and analyze the effectiveness of content marketing activities. You will gain proficiency with concepts like SEO, SEM, social media marketing, email marketing, and content creation. This course is an excellent foundation for a career as a Content Marketing Manager.
Social Media Manager
This course will teach you how to plan, execute, and analyze the effectiveness of social media marketing activities. You will gain proficiency with concepts like social media strategy, social media advertising, community management, and social media analytics. This course is an excellent foundation for a career as a Social Media Manager.
Search Engine Optimization (SEO) Specialist
This course will teach you how to plan, execute, and analyze the effectiveness of SEO activities. You will gain proficiency with concepts like keyword research, on-page optimization, and link building. This course is an excellent foundation for a career as an SEO Specialist.
Search Engine Marketing (SEM) Specialist
This course will teach you how to plan, execute, and analyze the effectiveness of SEM activities. You will gain proficiency with concepts like keyword research, ad copywriting, and campaign management. This course is an excellent foundation for a career as an SEM Specialist.
Email Marketing Specialist
This course will teach you how to plan, execute, and analyze the effectiveness of email marketing activities. You will gain proficiency with concepts like email list building, email segmentation, and email automation. This course is an excellent foundation for a career as an Email Marketing Specialist.
Data Analyst
This course may provide important foundational knowledge and vocabulary for a Data Analyst. You will gain proficiency with concepts like data analysis, data visualization, and data storytelling. This course may be useful for a Data Analyst who wishes to specialize in marketing analytics.
Market Researcher
This course may provide important foundational knowledge and vocabulary for a Market Researcher. You will gain proficiency with concepts like market segmentation, market research, and customer behavior. This course may be useful for a Market Researcher who wishes to specialize in digital marketing research.
Business Analyst
This course may provide important foundational knowledge and vocabulary for a Business Analyst. You will gain proficiency with concepts like business analysis, business process modeling, and data visualization. This course may be useful for a Business Analyst who wishes to specialize in marketing.
Product Manager
This course may provide important foundational knowledge and vocabulary for a Product Manager. You will gain proficiency with concepts like product management, product development, and product marketing. This course may be useful for a Product Manager who wishes to specialize in digital products.
Sales Manager
This course may provide important foundational knowledge and vocabulary for a Sales Manager. You will gain proficiency with concepts like sales management, sales process, and customer relationship management. This course may be useful for a Sales Manager who wishes to specialize in digital marketing.
Customer Success Manager
This course may provide important foundational knowledge and vocabulary for a Customer Success Manager. You will gain proficiency with concepts like customer success, customer onboarding, and customer support. This course may be useful for a Customer Success Manager who wishes to specialize in digital marketing.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Fundamentos do marketing digital e do e-commerce.
Provides a comprehensive overview of digital marketing, covering topics such as search engine optimization (SEO), social media marketing, and email marketing. It great resource for beginners who want to learn the basics of digital marketing.
Provides a comprehensive overview of marketing management, covering topics such as market research, product development, and pricing. It great resource for beginners who want to learn the basics of marketing management.
Provides a practical guide to building a successful startup. It covers topics such as customer development, product validation, and pivoting. It great resource for entrepreneurs who want to learn how to build a successful startup.
Provides a practical guide to getting customers for your startup. It covers topics such as marketing, sales, and customer service. It great resource for entrepreneurs who want to learn how to get customers for their startup.
Provides a framework for understanding why large companies often fail to innovate. It covers topics such as disruptive innovation and the innovator's dilemma. It great resource for entrepreneurs and business leaders who want to learn how to innovate.
Provides a framework for understanding the challenges of crossing the chasm from early adopters to mainstream customers. It covers topics such as marketing, sales, and customer service. It great resource for entrepreneurs and business leaders who want to learn how to cross the chasm.
Provides 22 immutable laws of marketing. It covers topics such as branding, positioning, and differentiation. It great resource for entrepreneurs and business leaders who want to learn how to market their products and services effectively.

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