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Improving Interpersonal Skills

This course teaches you about interpersonal skills so that you can become more aware and improve soft skills in the workplace.

Most business and technology professionals have heard of the concept interpersonal skills, but few actually understand what it is and more important, what it is not. Even fewer know how to be aware, evaluate their level of skills, or how to work to improve them. In this course, Improving Interpersonal Skills, you’ll learn to develop and improve workplace relationships. First, you’ll explore common interpersonal skills to evaluate yourself and others on the team. Next, you’ll discover how to become more self-aware of interpersonal skills during workplace interactions. Finally, you’ll learn how to make conscious efforts to improve interpersonal interactions with colleagues. When you’re finished with this course, you’ll have the skills and knowledge of interpersonal skills needed to build and maintain meaningful in-person and virtual workplace relationships.

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What's inside

Syllabus

Course Overview

Defining Interpersonal Skills

Leveraging an Evaluation Framework

Understanding an Awareness Model

Improving Interpersonal Skills in the Workplace

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops interpersonal skills to enhance workplace relationships

Teaches self-awareness of interpersonal skills during interactions

Includes a framework for evaluating interpersonal skills

Covers improving interpersonal interactions with colleagues

Useful for individuals looking to enhance their soft skills and interpersonal effectiveness in the workplace

Suitable for professionals in business and technology fields

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Improving Interpersonal Skills with these activities:

Review the course materials on interpersonal communication

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Review the course materials on interpersonal communication to refresh your understanding of the fundamental concepts and theories.

Browse courses on Interpersonal Communication

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Go through the course materials
Take notes and highlight important points
Complete any practice exercises or assignments

Develop a plan for improving your workplace communication skills

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Craft a personalized plan outlining specific actions you will take to enhance your workplace communication skills and track your progress.

Browse courses on Interpersonal Skills

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Assess your current communication strengths and weaknesses
Identify areas for improvement and set achievable goals
Develop a structured plan with specific actions and timelines

Practice active listening skills

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Review and practice active listening skills to improve engagement and comprehension while interacting with colleagues.

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Identify key nonverbal cues
Ask open-ended questions to encourage elaboration
Summarize and reflect to ensure understanding

Six other activities

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Role-play common workplace communication scenarios

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Engage in role-playing exercises to practice applying interpersonal skills in real-world workplace situations.

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Identify common workplace communication challenges
Prepare scenarios based on identified challenges
Role-play and receive feedback from peers or a mentor

Develop a personal communication style guide

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Create a personalized communication guide outlining best practices for your interactions, including preferred communication channels, tone, and language.

Browse courses on Effective Communication

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Reflect on your current communication approach
Identify areas for improvement and growth
Develop guidelines and strategies for enhancing communication

Attend a virtual coffee chat with industry professionals

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Connect with industry professionals in a virtual setting to gain insights into building and maintaining positive workplace relationships.

Browse courses on Workplace Relationships

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Research and identify relevant professionals
Prepare questions and topics for discussion
Attend the virtual coffee chat and actively engage

Participate in a workshop on conflict resolution

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Attend a workshop to develop strategies for effectively handling and resolving conflicts in the workplace, preserving relationships and maintaining productivity.

Browse courses on Conflict Management

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Identify a reputable workshop on conflict resolution
Attend the workshop and actively participate
Apply the learned strategies in real-world workplace interactions

Volunteer as a mentor to junior colleagues

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Offer your support and guidance to junior colleagues by volunteering as a mentor, sharing your knowledge, skills, and experiences to foster their growth and development.

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Identify opportunities to mentor junior colleagues
Set clear goals and expectations for the mentorship
Provide regular guidance, support, and feedback

Contribute to an open source project related to communication

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Engage with the open source community by contributing to a project focused on communication technologies, deepening your understanding of communication tools and best practices.

Browse courses on Communication Technologies

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Identify a suitable open source project related to communication
Review the project's documentation and contribution guidelines
Make a meaningful contribution to the project

Career center

Learners who complete Improving Interpersonal Skills will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

As a Human Resources Manager, you'll be responsible for managing the human resources function of an organization. The Improving Interpersonal Skills course can help you develop the communication, leadership, and conflict resolution skills you need to be successful in this role. You'll also learn how to build relationships with employees and understand their needs. This course may be particularly helpful if you're new to human resources or if you're looking to improve your management skills.

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Project Manager

As a Project Manager, you'll be responsible for planning, executing, and closing projects. The Improving Interpersonal Skills course can help you develop the communication, leadership, and conflict resolution skills you need to be successful in this role. You'll also learn how to build relationships with stakeholders and understand their needs. This course may be particularly helpful if you're new to project management or if you're looking to improve your management skills.

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Social Worker

As a Social Worker, you'll be responsible for providing support and guidance to individuals and families who are facing challenges. The Improving Interpersonal Skills course can help you develop the communication, empathy, and counseling skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to social work or if you're looking to improve your social work skills.

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Career Counselor

As a Career Counselor, you'll be responsible for providing career guidance and support to individuals. The Improving Interpersonal Skills course can help you develop the communication, empathy, and counseling skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to career counseling or if you're looking to improve your counseling skills.

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Teacher

As a Teacher, you'll be responsible for educating students in a variety of subjects. The Improving Interpersonal Skills course can help you develop the communication, leadership, and conflict resolution skills you need to be successful in this role. You'll also learn how to build relationships with students and understand their needs. This course may be particularly helpful if you're new to teaching or if you're looking to improve your teaching skills.

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Therapist

As a Therapist, you'll be responsible for providing therapy and counseling to individuals and families who are struggling with mental health issues. The Improving Interpersonal Skills course can help you develop the communication, empathy, and counseling skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to therapy or if you're looking to improve your therapy skills.

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Coach

As a Coach, you'll be responsible for providing support and guidance to individuals and teams who are looking to improve their performance. The Improving Interpersonal Skills course can help you develop the communication, leadership, and motivation skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to coaching or if you're looking to improve your coaching skills.

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Trainer

As a Trainer, you'll be responsible for developing and delivering training programs to employees. The Improving Interpersonal Skills course can help you develop the communication, leadership, and motivation skills you need to be successful in this role. You'll also learn how to build relationships with learners and understand their needs. This course may be particularly helpful if you're new to training or if you're looking to improve your training skills.

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Marketing Manager

As a Marketing Manager, you'll be responsible for developing and executing marketing campaigns. The Improving Interpersonal Skills course can help you develop the communication, persuasion, and negotiation skills you need to be successful in this role. You'll also learn how to build relationships with customers and understand their needs. This course may be particularly helpful if you're new to marketing or if you're looking to improve your marketing skills.

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Recruiter

As a Recruiter, you'll be responsible for finding and hiring qualified candidates for open positions. The Improving Interpersonal Skills course can help you develop the communication, persuasion, and negotiation skills you need to be successful in this role. You'll also learn how to build relationships with candidates and understand their needs. This course may be particularly helpful if you're new to recruiting or if you're looking to improve your recruiting skills.

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Sales Manager

As a Sales Manager, you'll be responsible for leading and managing a sales team. The Improving Interpersonal Skills course can help you develop the communication, leadership, and motivation skills you need to be successful in this role. You'll also learn how to build relationships with customers and understand their needs. This course may be particularly helpful if you're new to sales management or if you're looking to improve your leadership skills.

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Consultant

As a Consultant, you'll be responsible for providing advice and guidance to clients on a variety of business issues. The Improving Interpersonal Skills course can help you develop the communication, problem-solving, and persuasion skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to consulting or if you're looking to improve your consulting skills.

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Account Manager

As an Account Manager, you'll be responsible for managing relationships with clients and ensuring that they're satisfied with their products or services. The Improving Interpersonal Skills course can help you develop the communication, problem-solving, and conflict resolution skills you need to be successful in this role. You'll also learn how to build relationships with clients and understand their needs. This course may be particularly helpful if you're new to account management or if you're looking to improve your customer service skills.

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Business Development Manager

As a Business Development Manager, you'll be responsible for generating new business leads and building relationships with potential clients. The Improving Interpersonal Skills course can help you develop the communication and persuasion skills you need to be successful in this role. You'll also learn how to build rapport with clients and understand their needs. This course may be particularly helpful if you're new to business development or if you're looking to improve your sales skills.

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Customer Success Manager

As a Customer Success Manager, you'll be responsible for ensuring that customers are satisfied with their products or services. The Improving Interpersonal Skills course can help you develop the communication, problem-solving, and conflict resolution skills you need to be successful in this role. You'll also learn how to build relationships with customers and understand their needs. This course may be particularly helpful if you're new to customer success or if you're looking to improve your customer service skills.

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Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Improving Interpersonal Skills.

Crucial Conversations: Tools for Talking When...

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Provides a framework for having difficult conversations in a productive way. It would be a valuable resource for students taking the Improving Interpersonal Skills course, as it offers practical strategies for managing conflict and building consensus.

Improving Interpersonal Skills

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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