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Managing IT

Organizational Change Management

OCM is a skill needed in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your ability to manage the people side of change.

At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.

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What's inside

Syllabus

Course Overview

Understanding Organizational Change Management

The RACI Matrix

Understanding People’s Transition through Change

Key Activities for Effective OCM

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores organizational change management, which is standard in the IT industry

Instructed by Kevin Miller, who is known for their work in change management

Covers the impact of organizational change management and provides strategies to handle resistance to change

Provides a thorough knowledge of how to introduce change to people successfully

Requires some background knowledge in organizational change management concepts

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing IT: Organizational Change Management with these activities:

OCM Study Group

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Collaborating with peers allows for sharing different perspectives, deepening understanding, and reinforcing key concepts of organizational change management.

Browse courses on Collaborative Learning

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Find peers who are also taking the course.
Schedule a regular time to meet and discuss the course material.

Review Covey’s The Speed of Trust

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This book provides insights on the importance of trust in successful organizational change management.

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Read the book and annotate key passages.
Summarize the book's main arguments and principles.

Learn about the Prosci ADKAR Model

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Familiarizing yourself with the Prosci ADKAR Model, a widely used framework for change management, is helpful for understanding the different stages of change and how to effectively manage them within organizations.

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Find online tutorials or resources about the Prosci ADKAR Model.
Review the model and understand its key components.
Identify how the model can be applied to real-world change management scenarios.

Two other activities

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Create an OCM Resource Compilation

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Organizing resources related to organizational change management allows for easy access to relevant materials and reinforces key concepts of the course.

Browse courses on Knowledge Organization

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Gather articles, case studies, and other resources related to OCM.
Classify and organize the resources based on topics or themes.
Create a central repository or reference document for easy access.

Simulate an OCM Plan

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Hands-on simulations can provide valuable learning experiences that allow you to apply your knowledge of change management to real-world situations.

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Develop a hypothetical change scenario.
Create an OCM plan for your scenario.
Implement your plan and observe its effectiveness.

Career center

Learners who complete Managing IT: Organizational Change Management will develop knowledge and skills that may be useful to these careers:

Change Management Consultant

Change Management Consultants help organizations implement change successfully. They work with clients to assess their needs, develop change plans, and manage the implementation process. This course can help you develop the skills you need to be a successful Change Management Consultant, including how to define roles and responsibilities, handle resistance to change, and transition people through change.

See salaries and explore the career path for Change Management Consultant

Organizational Development Manager

Organizational Development Managers are responsible for planning, implementing, and evaluating change initiatives within organizations. They work with leaders to identify areas for improvement, develop strategies for change, and build support for change among employees. This course can help you develop the knowledge and skills you need to be a successful Organizational Development Manager, including how to understand organizational change management, manage the people side of change, and implement key activities for effective organizational change management.

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Human Resources Manager

Human Resources Managers are responsible for managing the human resources function within organizations. They oversee employee recruitment, training, and development, as well as employee relations and benefits. This course can help you develop the skills you need to be a successful Human Resources Manager, including how to understand people’s transition through change and implement key activities for effective organizational change management.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. They work with stakeholders to define project goals, develop project plans, and manage project resources. This course can help you develop the skills you need to be a successful Project Manager, including how to define roles and responsibilities, handle resistance to change, and transition people through change.

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Business Analyst

Business Analysts work with organizations to identify and define business needs, and develop solutions to meet those needs. They work with stakeholders to gather requirements, analyze data, and develop recommendations for improvement. This course can help you develop the skills you need to be a successful Business Analyst, including how to understand organizational change management and implement key activities for effective organizational change management.

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Consultant

Consultants provide advice and guidance to organizations on a variety of topics, including organizational change management. They work with clients to assess their needs, develop strategies for change, and implement change initiatives. This course can help you develop the skills you need to be a successful Consultant, including how to understand organizational change management, manage the people side of change, and implement key activities for effective organizational change management.

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Trainer

Trainers develop and deliver training programs for organizations. They work with learners to help them develop new skills and knowledge. This course can help you develop the skills you need to be a successful Trainer, including how to understand people’s transition through change and implement key activities for effective organizational change management.

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Coach

Coaches work with individuals and teams to help them achieve their goals. They provide support, guidance, and accountability. This course can help you develop the skills you need to be a successful Coach, including how to understand people’s transition through change and implement key activities for effective organizational change management.

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Facilitator

Facilitators lead group discussions and workshops. They help groups to reach consensus and make decisions. This course can help you develop the skills you need to be a successful Facilitator, including how to define roles and responsibilities, handle resistance to change, and transition people through change.

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Manager

Managers oversee the work of others and ensure that goals are met. They motivate and support their teams, and make decisions that impact the organization. This course can help you develop the skills you need to be a successful Manager, including how to understand organizational change management, manage the people side of change, and implement key activities for effective organizational change management.

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Leader

Leaders inspire and motivate others to achieve a common goal. They set a vision for the future and create a culture of trust and respect. This course can help you develop the skills you need to be a successful Leader, including how to understand organizational change management, manage the people side of change, and implement key activities for effective organizational change management.

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Entrepreneur

Entrepreneurs start and run their own businesses. They identify opportunities, develop business plans, and raise capital. This course may help you develop the skills you need to be a successful Entrepreneur, including how to understand organizational change management and implement key activities for effective organizational change management.

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Nonprofit Executive Director

Nonprofit Executive Directors lead nonprofit organizations. They set the strategic direction for the organization, manage the day-to-day operations, and fundraise. This course may help you develop the skills you need to be a successful Nonprofit Executive Director, including how to understand organizational change management and implement key activities for effective organizational change management.

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Social Worker

Social Workers help people to cope with life challenges. They provide counseling, support, and resources. This course may help you develop the skills you need to be a successful Social Worker, including how to understand people’s transition through change.

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Teacher

Teachers help students to learn and grow. They create lesson plans, deliver instruction, and assess student progress. This course may help you develop the skills you need to be a successful Teacher, including how to understand people’s transition through change.

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Reading list

We've selected 15 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing IT: Organizational Change Management.

HBR's 10 Must Reads for Executive Teams

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Classic in the field of change management and provides a comprehensive overview of the topic. It is particularly useful for understanding the different stages of change and how to lead people through them.

Managing IT

Organizational Change Management

What's inside

Syllabus

Good to know

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Activities

Career center

Reading list

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