Managing Social and Human Capital from Coursera

What's inside

Syllabus

Motivation and Reward

In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.

Tasks, Jobs, and Systems of Work

This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.

Making Good and Timely Management Decisions

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

Designing and Changing the Organization's Architecture

This module was created to describe the influence of an organization's architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores motivation and reward systems, which are essential for increasing employee performance

Teaches job design, which is essential for increasing employee productivity and engagement

Provides a real-world example of how leaders can make costly decisions that affect their teams negatively

Examines inequity, which can foster disparity among employees and inhibit a company's success

Taught by renowned management professors from the Wharton School, who are recognized for their expertise

Reviews summary

Managing human resources

Learners say there is largely positive content in this course on Managing Social and Human Capital based on 195 reviews by students who rate the course highly. Instructors Professor Capelli and Professor Useem use real world case studies, engaging stories, and relevant examples of managing social and human capital. Reviewers mention the course is especially applicable to management and human resources roles and can help learners develop practical knowledge and effective strategies for managing teams and leading change.

Overall, learners found the quality of this course to be very good.

"This is one of the best courses that I've seen on this platform."

"This was an amazing learning experience for me and especially the case studies helped a lot in order to develop insights and deepening the learning paradigms."

"I really enjoyed, very interesting topics and examples that made very easy to bring the content of the course to the current organizational reality and day to day world at work."

The course is seen as practical and applicable to the workplace.

"This course is absolutely wonderful. I really love the examples the instructors used for demonstrating the concepts, for example: the fire fighter story and critical lessons from the Marine force."

"I learned a lot of Management, this course really helps you to understand how to be a good manager through various thorough strategies and advices they give you. Amazing!"

"Absolutely amazing course, which will give you an insight into how to implement changes within the company, talk to your employees and facilitate new company's architecture."

The instructors, Professor Capelli and Professor Useem, are highly praised for their expertise and engaging teaching styles.

"The case studies in the course are exemplary."

"I love how psychology plays such a large role in the world of business and how this course teaches you how to understand the people you are managing."

"This is my first course in course era, it was so informational with good illustrated examples. Thank you to the professors for bringing up this course."

The course is full of real world examples and case studies that help learners to understand the concepts being taught.

"It was very useful for me and very impressed to exist translation in Korean."

"It's like a TV show that once you start watching again, you can't stop. Amazing case studies."

"The case studies in the course are exemplary. For an MBA student to understand the decision making process at the highest level and to gain right decision making approach this course is a must."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Social and Human Capital with these activities:

Read Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink.

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This book provides insights into the latest research on motivation, which will supplement and expand on the material covered in the course.

View Drive on Amazon

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Purchase or borrow the book.
Read the book.
Take notes or highlight important passages.

Review principles of motivation and reward systems.

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Reviewing these principles will provide a foundation for understanding the material covered in Module 1: Motivation and Reward.

Browse courses on Motivation

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Read the textbook chapter on motivation and reward.
Watch online videos or lectures on motivation and reward.
Review your notes from previous courses on psychology or human behavior.

Attend a workshop on motivation and reward.

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Attending a workshop will provide you with an opportunity to learn from experts in the field.

Browse courses on Motivation

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Search for workshops on motivation and reward.
Register for a workshop.
Attend the workshop.

Four other activities

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Solve practice problems on motivation and reward.

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Solving practice problems will help you apply the principles of motivation and reward to real-world situations.

Browse courses on Motivation

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Find practice problems in your textbook or online.
Solve the problems on your own.
Check your answers against the solutions provided.

Solve practice problems on job design and work organization.

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Solving practice problems will help you apply the principles of job design and work organization to real-world situations.

Browse courses on Job Design

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Find practice problems in your textbook or online.
Solve the problems on your own.
Check your answers against the solutions provided.

Discuss motivation and reward systems with peers.

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Discussing the material with peers will help you to better understand and remember the concepts.

Browse courses on Motivation

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Find a study partner or group.
Meet with your study partner or group to discuss the material.
Share your thoughts and ideas.

Develop a motivation strategy for a specific team or organization.

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This project will allow you to apply the principles of motivation and reward to a real-world situation.

Browse courses on Motivation

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Identify a team or organization that you are familiar with.
Analyze the team or organization's current motivation strategies.
Develop a new motivation strategy.
Write a report outlining your strategy.

Career center

Learners who complete Managing Social and Human Capital will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

Human Resources Managers oversee all aspects of human capital management within an organization. They are responsible for developing and implementing policies and procedures that ensure the organization attracts, develops, and retains the best possible talent. This course can be particularly helpful for Human Resources Managers as it provides a comprehensive overview of the key elements of managing people, including motivation, reward systems, job design, and organizational architecture.

See salaries and explore the career path for Human Resources Manager

Recruiter

Recruiters are responsible for finding and hiring the best possible talent for an organization. They work with hiring managers to identify job requirements, develop job descriptions, and screen and interview candidates. This course can be helpful for recruiters as it provides insights into the latest trends in hiring and recruiting, as well as best practices for motivating and retaining employees.

See salaries and explore the career path for Recruiter

Compensation and Benefits Manager

Compensation and Benefits Managers are responsible for designing and implementing compensation and benefits programs that attract and retain employees. This course can be helpful for Compensation and Benefits Managers as it provides a solid foundation in the principles of motivation and reward systems.

See salaries and explore the career path for Compensation and Benefits Manager

Training and Development Manager

Training and Development Managers are responsible for developing and delivering training programs that help employees improve their skills and knowledge. This course can be helpful for Training and Development Managers as it provides insights into the latest trends in learning and development, as well as best practices for designing and delivering training programs.

See salaries and explore the career path for Training and Development Manager

Organizational Development Consultant

Organizational Development Consultants help organizations improve their performance by developing and implementing strategies for change. This course can be helpful for Organizational Development Consultants as it provides a comprehensive overview of the key elements of organizational architecture and change management.

See salaries and explore the career path for Organizational Development Consultant

Project Manager

Project Managers are responsible for planning, executing, and closing projects. They work with teams of people to achieve project goals. This course can be helpful for Project Managers as it provides insights into the latest trends in project management, as well as best practices for motivating and leading teams.

See salaries and explore the career path for Project Manager

People Operations Manager

People Operations Managers are responsible for all aspects of human capital management within an organization, including recruiting, hiring, training, and development, compensation and benefits, and employee relations. This course can be helpful for People Operations Managers as it provides a comprehensive overview of the key elements of managing people.

See salaries and explore the career path for People Operations Manager

HR Business Partner

HR Business Partners work with business leaders to develop and implement HR strategies that align with the organization's business goals. This course can be helpful for HR Business Partners as it provides a solid foundation in the principles of human capital management.

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Consultant

Consultants provide advice and guidance to organizations on a variety of business issues, including human capital management. This course can be helpful for Consultants as it provides a comprehensive overview of the key elements of managing people.

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Business Analyst

Business Analysts work with stakeholders to identify and define business needs. They also develop and implement solutions to improve business processes. This course can be helpful for Business Analysts as it provides insights into the latest trends in business analysis, as well as best practices for working with stakeholders and managing change.

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Industrial-Organizational Psychologist

Industrial-Organizational Psychologists apply psychological principles to the workplace. They work with organizations to improve employee productivity, satisfaction, and well-being. This course can be helpful for Industrial-Organizational Psychologists as it provides a solid foundation in the principles of human capital management.

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Operations Manager

Operations Managers are responsible for the day-to-day operations of an organization. They oversee all aspects of the business, including production, marketing, and finance. This course can be helpful for Operations Managers as it provides insights into the latest trends in operations management, as well as best practices for managing people and processes.

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Program Manager

Program Managers are responsible for planning, executing, and closing programs. They work with teams of people to achieve program goals. This course can be helpful for Program Managers as it provides insights into the latest trends in program management, as well as best practices for motivating and leading teams.

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Change Manager

Change Managers help organizations implement change initiatives. They work with stakeholders to identify and overcome barriers to change. This course can be helpful for Change Managers as it provides a comprehensive overview of the key elements of change management.

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Chief People Officer

Chief People Officers are responsible for all aspects of human capital management within an organization. They report directly to the CEO and are responsible for developing and implementing the organization's human capital strategy. This course can be helpful for Chief People Officers as it provides a comprehensive overview of the key elements of managing people.

See salaries and explore the career path for Chief People Officer