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Introduction to Marketing

Business Foundations,

Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. You’ll learn key principles in - Branding: brand equity is one of the key elements of keeping customers in a dynamic world in which new startups are emerging constantly. - Customer centricity: not synonymous with customer service, customer centricity starts with customer focus and need-gathering. - Go-to-market strategies: understand the drivers that influence customers and see how these are implemented prior to making an investment. Complete this course as part of Wharton's Business Foundations Specialization, and you'll have the opportunity to take the Capstone Project and prepare a strategic analysis and proposed solution to a real business challenge from Wharton-governed companies like Shazam and SnapDeal or to a challenge faced by your own company or organization. Wharton-trained staff will evaluate the top submissions, and leadership teams at Shazam and SnapDeal will review the highest scoring projects prepared for their companies.

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Rating 4.2 based on 59 ratings
Length 6 weeks
Effort 5 weeks of study, 4-6 hours/week
Starts Jul 3 (43 weeks ago)
Cost $99
From University of Pennsylvania via Coursera
Instructors Barbara E. Kahn, Peter Fader, David Bell, Jagmohan Raju
Download Videos On all desktop and mobile devices
Language English
Subjects Business
Tags Business Marketing

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What people are saying

customer centricity

The course tries to teach the importance of branding, and customer centricity, and personifies how not to do it.

Introduction to Marketing is a course that covers a lot of ground on Marketing management including branding, customer centricity and strategies for entering into the market.

Very useful course covering the basics of brnding, customer centricity and go to market.

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ever taken

Hands down, one of the best courses i've ever taken.

The WOREST course I have ever taken!

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highly recommend

One of the best MOOCs I have taken to date and highly recommend.

I highly recommend it!

recommend it

content delivery

The amount of effort put into the course material, into the organization and flow of material (or lack thereof), and into the quality of videos and content delivery, would sum up right about to Zero.

Content Delivery: I found second week to be the best in terms of content delivery, but the rest of the weeks were more or less lacking.

about marketing

I recommend it to everyone who wants to learn about marketing.

In the end, I learned more about marketing than he did in his class at the respectable university with higher attendance fees.

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not even

Sometimes, the heading of the video does not even seem to match with the content.

If I can not even understand where my understanding lacks and fix it, why am I taking this quiz.

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Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Customer Service/Server/Prep $25k

Customer Service Administrative Coordinator $40k

Associate Team Customer Care Representative Lead $42k

NASCO Customer Service Representative $50k

Customer Team Logistic Coordinator $50k

Supervisor Customer Service Representative and Ramp Attendant $52k

Superintendent/Customer Service Representative $70k

Business Development and Customer Support $70k

Senior Team Customer Service Representative Lead Manager $90k

Deputy Customer Relations Specialist Manager $95k

Senior Customer Experience Producer (Mobile Digital Payments) $166k

Customer Care Leader $217k

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Rating 4.2 based on 59 ratings
Length 6 weeks
Effort 5 weeks of study, 4-6 hours/week
Starts Jul 3 (43 weeks ago)
Cost $99
From University of Pennsylvania via Coursera
Instructors Barbara E. Kahn, Peter Fader, David Bell, Jagmohan Raju
Download Videos On all desktop and mobile devices
Language English
Subjects Business
Tags Business Marketing

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