Gestión del Capital Humano en la Indust. de la Hospitalidad from Coursera

Este curso online te permitirá visualizar la importancia del capital humano relacionado con la hospitalidad. Es preciso considerar y apreciar los puestos de trabajo, dado que las personas son un elemento clave en la gestión de las empresas hoteleras turísticas.

Así también se mostrará la importancia de la capacitación y la planificación basándose en las relaciones entre la motivación del recurso humano, el trabajo en equipo y la satisfacción del huésped.

Además, se detallará en qué consiste la selección y el reclutamiento del personal para un servicio de calidad, analizando y valorizando el capital humano no sólo como una herramienta para la gestión sino como un elemento diferenciador en la industria de la hospitalidad.

Los objetivos del curso son:

• Identificar los aspectos del capital humano que los transforman en la verdadera ventaja competitiva en las organizaciones del sector.

• Aprender a planificar las necesidades de personal en los diferentes departamentos de una empresa hotelera.

• Entender el funcionamiento de equipos altamente competitivos y motivados.

• Comprender el alcance de los cambios en la gestión del capital humano en la era de la digitalización y la robótica.

• Comprender los procesos de descripción y diseño de perfiles en un contexto de cambio permanente de las competencias laborales.

What's inside

Syllabus

El capital humano

A lo largo de esta semana veremos a qué nos referimos con el capital humano, la relación existente con la hospitalidad, la calidad del servicio. Además, se definirá a las organizaciones y su estructura. A la vez, expondremos los aspectos que transforman al capital humano en la ventaja competitiva en estas organizaciones.

Planificación del personal en los distintos departamentos de un hotel

A lo largo de esta semana recorreremos la organización hotelera, los departamentos que la integran, la gente que forma parte de la misma. Además, aprenderemos a qué se dedica el área de recursos humanos.

El funcionamiento de los equipos competitivos y motivados

Durante esta semana recorremos la definición de equipo y sus características. Además, aprenderemos que el Área de Recursos Humanos es la encargada de la capacitación del capital humano a través de la formación, el entrenamiento, la enseñanza.

El alcance de los cambios en la gestión del capital humano en la era de la digitalización

Durante esta semana veremos cómo liderar, motivar y desarrollar con éxito el capital humano en la industria de la hospitalidad. Además, aprenderemos cómo la adaptación al cambio logra los objetivos propuestos por la organización en relación a la misión ante un nuevo escenario.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Ofrece una visión del capital humano en hotelería para valorar su importancia en la gestión de empresas turísticas

Enseña a planificar las necesidades de personal en los diversos departamentos de una empresa hotelera

Explora las claves para motivar y desarrollar equipos competitivos

Examina el impacto de la digitalización y la robótica en la gestión del capital humano

Propone métodos para seleccionar y reclutar personal cualificado en el sector hotelero

Requiere conocimientos previos en la industria hotelera para aprovechar plenamente su contenido

Career center

Learners who complete Gestión del Capital Humano en la Indust. de la Hospitalidad will develop knowledge and skills that may be useful to these careers:

Hospitality Trainer

Hospitality Trainers are responsible for developing and delivering training programs for employees in the hospitality industry. This course may be useful to prepare for this role as it provides a comprehensive overview of the hospitality industry, including topics such as customer service, food and beverage management, and hotel operations. Understanding these concepts can help Hospitality Trainers develop effective training programs that meet the needs of their organization.

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Human Resources Manager

Human Resources Managers are responsible for overseeing all aspects of human resources for an organization, including recruiting, hiring, training, and employee relations. This course may be helpful to prepare for this role as it provides a foundation in human resources management, including topics such as employee motivation, team building, and conflict resolution. These skills are essential for Human Resources Managers to effectively manage and develop their workforce.

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Hospitality Consultant

Hospitality Consultants provide expert advice and guidance to businesses in the hospitality industry. This course may be useful to prepare for this role as it provides a comprehensive overview of the hospitality industry, including topics such as marketing, finance, and operations. Understanding these concepts can help Hospitality Consultants develop effective strategies for their clients.

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Restaurant Manager

Restaurant Managers are responsible for overseeing all aspects of a restaurant, including food and beverage service, staff management, and customer satisfaction. This course may be helpful to prepare for this role as it provides a foundation in hospitality management and customer service. Understanding these concepts can help Restaurant Managers effectively manage their staff and create a positive dining experience for guests.

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Tour Operator

Tour Operators plan and sell tours and travel packages to individuals and groups. This course may be helpful to prepare for this role as it provides a foundation in the tourism industry. Understanding these concepts can help Tour Operators develop and market effective tours that meet the needs of their clients.

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Hotel Sales Manager

Hotel Sales Managers are responsible for selling hotel rooms and other services to groups and individuals. This course may be helpful to prepare for this role as it provides a foundation in sales and marketing. Understanding these concepts can help Hotel Sales Managers develop effective sales strategies and build relationships with clients.

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Cruise Director

Cruise Directors are responsible for planning and executing activities and entertainment for passengers on cruise ships. This course may be useful to prepare for this role as it provides a foundation in hospitality management and customer service. Understanding these concepts can help Cruise Directors create a memorable and enjoyable experience for passengers.

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Event Coordinator

Event Coordinators are responsible for planning and executing events, such as weddings, conferences, and corporate gatherings. This course may be useful to prepare for this role as it provides a foundation in event management. Understanding these concepts can help Event Coordinators plan and execute successful events that meet the needs of their clients.

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Travel Agent

Travel Agents help clients plan and book travel arrangements, such as flights, hotels, and tours. This course may be helpful to prepare for this role as it provides a foundation in the travel industry. Understanding these concepts can help Travel Agents provide excellent service to their clients and create memorable travel experiences.

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Airline Reservation Agent

Airline Reservation Agents help customers book flights and make travel arrangements. This course may be helpful to prepare for this role as it provides a foundation in the airline industry. Understanding these concepts can help Airline Reservation Agents provide excellent service to their customers and ensure their satisfaction.

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Hotel Concierge

Hotel Concierges provide information and assistance to guests of a hotel. This course may be helpful to prepare for this role as it provides a foundation in customer service and hospitality management. Understanding these concepts can help Hotel Concierges provide excellent service to guests and ensure their satisfaction.

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Hotel Front Office Manager

Hotel Front Office Managers are responsible for overseeing the front office operations of a hotel, including guest check-in, check-out, and reservations. This course may be helpful to prepare for this role as it provides a foundation in customer service and hospitality management. Understanding these concepts can help Hotel Front Office Managers provide excellent service to guests and ensure their satisfaction.

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Bartender

Bartenders prepare and serve alcoholic and non-alcoholic beverages to customers in bars and restaurants. This course may be helpful to prepare for this role as it provides a foundation in customer service and hospitality management. Understanding these concepts can help Bartenders provide excellent service to customers and ensure their satisfaction.

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Server

Servers take orders, serve food and beverages, and provide customer service in restaurants and other food service establishments. This course may be helpful to prepare for this role as it provides a foundation in customer service and hospitality management. Understanding these concepts can help Servers provide excellent service to customers and ensure their satisfaction.

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Hotel Manager

Hotel Managers are responsible for all aspects of running a hotel, from guest services to financial management. Taking this course may be useful to prepare for this role as it provides a comprehensive overview of the hospitality industry, including topics such as human resource management, marketing, and finance. Understanding these concepts can help Hotel Managers make informed decisions and effectively lead their teams.

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