Displaying results 21 - 40 of 10,000 results for "lynda using customer surveys to improve service"
Call Center Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
CVS Health Call Center Customer Service
A Specialization from Coursera. Contains 4 courses · . Course Total length: 95 hours estimated
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you....
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren, Denielle Booth, Ricky La
Dramatically Improve the Service Experience When Moving to Lightning
Snowforce 2020Cost $35 · . Course Length: 0 hours estimated
As #AwesomeAdmins, we are responsible for connecting what we know about Record Types, OmniChannel, Quick Actions, as well as solutions from the AppExchange with the business needs to improve the service experience. In this session, we will review the impact of...
Offered through Pluralsight | Taught by Snowforce
Microsoft Dynamics 365 for Customer Service
Cost $35 · . Course Length: 1 hours estimated
In business today, it may seem obvious that you need to make sales and get new customers. However, it’s equally important to provide great customer service to those customers once they’re onboard. Customers’ expectations are higher than ever, and they want fast,...
Offered through Pluralsight | Taught by Amber Israelsen
Microsoft Dynamics 365: Getting Started
Cost $35 · . Course Length: 2 hours estimated
In today’s business environment, organizations are driven by data. This data helps provide insights into customers, and also gives organizations a comprehensive view into their own business. Dynamics 365 enables both of these, by providing Customer Relationship...
Offered through Pluralsight | Taught by Amber Israelsen
Preparing for Your Call Center Customer Service Role
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 15 hours estimated
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Sales Reporting with HubSpot
HubSpot Sales RepresentativeCost $49 · . Course Length: 25 hours estimated
In this course, you will use your business data and identify key metrics in order to report on sales with HubSpot’s dashboards. First, you will learn how to operate a data-driven business and how to audit, clean, and organize your data within HubSpot’s CRM. You...
Offered through Coursera | and created by HubSpot Academy | Taught by Tiphaine Amblard
Microsoft Dynamics 365 for Field Service
Cost $35 · . Course Length: 1 hours estimated
When you think of customer service, you might think of a call center where customer service reps provide assistance over the phone. But for some companies and industries, that service extends beyond the office, and technicians are sent into the field to make...
Offered through Pluralsight | Taught by Amber Israelsen
How to Analyze Tweet Engagement with Twitter Analytics
Cost $9 · . Course Length: 1 hours estimated
Twitter is a dynamic social media platform that prides itself on furthering conversations in real-time. Known as a platform that features short-form text it is intended to be brief, direct, impactful, and a living source of information. Businesses are increasingly...
Offered through Coursera | and created by Coursera Project Network | Taught by Carmen Rojas
Customer Value in Pricing Strategy
Pricing Strategy OptimizationRated 4.9★ stars based on | 31 ratings · . Cost $79 · . Course Length: 16 hours estimated
The traditional approach to pricing based on costs works to pay the bills, but it leaves revenue on the table. You can, in fact, price your products in a way that increases sales--if you know what your customers are willing to pay and can leverage psychology to...
Offered through Coursera | and created by University of Virginia, BCG | Taught by Jean Manuel Izaret, Thomas Kohler, Ronald T. Wilcox
Retail Customer Service
CVS Health Retail Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Working with Cloud Dataprep on Google Cloud
Cost $9 · . Course Length: 1 hours estimated
Cloud Dataprep is Google's self-service data preparation tool. In this lab, you will learn how to use Cloud Dataprep to clean and enrich multiple datasets using a mock use case scenario of customer info and purchase history.
Offered through Coursera | and created by Google Cloud | Taught by Google Cloud Training
Implementing Customer Managed Encryption Keys (CMEK) with Google Key Management Service
Google: Professional Cloud ArchitectCost $35 · . Course Length: 1 hours estimated
At the core of cloud data encryption is a thorough knowledge of Customer-Managed Encryption Keying (CMEK). In this course, Implementing Customer Managed Encryption Keys (CMEK) with Google Key Management Service, you’ll see how to implement and manage encryption...
Offered through Pluralsight | Taught by Vitthal Srinivasan
ST104: Business Communicatio
. Course Length: 0 hours estimated
It would be nearly impossible to find the first person who noted that good service is good business. However, if you want to find someone who said it recently, just ask any businessperson about the relationship between business and service. Adam Toporek, writing...
Offered through Saylor Academy
Microsoft Dynamics 365 Customer Engagement (CRM): Getting Started
Cost $35 · . Course Length: 2 hours estimated
At the core of every business is customers. Successful businesses know they need to engage with their customers, not only in the initial sales process, but also afterwards, when the customer needs service and support. In essence, this is Customer Relationship...
Offered through Pluralsight | Taught by Amber Israelsen
Leading Digital and Data Decision Making
Global Business Leadership and ManagementCost $299 · . Course Length: 99 hours estimated
In this course, you will examine how data-driven decision making has implications for customer relationship management, privacy, security, and global government regulation that are shaping and are shaped by the democratization of information. This course examines...
Offered through edX | and created by ASUx, Arizona State University | Taught by Patrick Lynch
Supply Chain Analytics
Supply Chain AnalyticsRated 4.5★ stars based on | 7 ratings · . Cost $49 · . Course Length: 3 hours estimated
Welcome to Supply Chain Analytics - the art and science of applying data analytics to assess and improve supply chain performance! A supply chain is a complex system with conflicting objectives of cost efficiency and customer satisfaction. Supply chain management...
Offered through Coursera | and created by Rutgers the State University of New Jersey | Taught by Yao Zhao
Preparing for Your Retail Customer Service Role
CVS Health Retail Customer ServiceCost $49 · . Course Length: 15 hours estimated
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Build a Customer Journey Map with UXPressia
Cost $9 · . Course Length: 3 hours estimated
By the end of this project, you will be able to
Offered through Coursera | and created by Coursera Community Project Network | Taught by Grace Okubo
Leveraging Pardot for the Entire Customer Lifecycle: Marketing, Sales, and Service
Snowforce 2020Cost $35 · . Course Length: 0 hours estimated
Customer experience isn't isolated to a single system. They interact with your business across multiple channels, online and off. Wouldn't it be great to see a full 360 degree view of your customer and unify their interactions with you for a seamless experience?...
Offered through Pluralsight | Taught by Snowforce