We may earn an affiliate commission when you visit our partners.
Course image
Eleventure Team

Do you know how to make your workplace a safe & respectful space? Do generational differences in your workplace affect communication, collaboration & productivity? Making everyone in your workplace feel welcome comes down to treating all differences with respect. Being assertive is an excellent way to show respect; it's about being heard & hearing others. Assertive people are seen as excellent communicators that others want to work with. They know how to acknowledge differences, treat everyone with respect, & know what to do when they've make a mistake.

Read more

Do you know how to make your workplace a safe & respectful space? Do generational differences in your workplace affect communication, collaboration & productivity? Making everyone in your workplace feel welcome comes down to treating all differences with respect. Being assertive is an excellent way to show respect; it's about being heard & hearing others. Assertive people are seen as excellent communicators that others want to work with. They know how to acknowledge differences, treat everyone with respect, & know what to do when they've make a mistake.

Course 1: Respect Gender & Sexual DifferencesFoster a safe & respectful workplace by learning how to treat gender & sexual differences with respect.

• Say the Right Thing• Make It Right• Show Respect for All• Be the Change

Course 2: Navigate the 4 Generational WorkplaceUnderstand & overcome the challenges of working in a multigenerational environment with these simple steps to leverage age diversity.

• Work Across Generations• Focus on People• Learn from One Another

Course 3: Respect Ethnic & Racial DifferencesFoster a safe & respectful workplace by learning how to treat ethnic & racial differences with respect.

• Say the Right Thing• Make It Right• Show Respect for All• Be the Change

Course 4: Assert YourselfCommunicate assertively & effectively to address your needs while considering the needs of others to work efficiently & achieve your goals.

• Deal with Difficulties• Be Direct• Identify Your Conflict Management Style

Now with enhanced mobile access, this four course bundle includes dynamic video, tips from industry leaders, & downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1 hour to complete all courses.

Create a safe & respectful environment for all with these important lessons from Eleventure.

Enroll now

What's inside

Learning objectives

  • Learn from diversity
  • Say & do the right things
  • Stand up for yourself & others
  • Work across generations
  • Treat everyone with respect

Syllabus

Course 1 - Respect Gender & Sexual Differences

Failure to treat differences with respect can lead to uncomfortable situations & maybe even legal trouble. Opt to treat everyone with respect instead & enrich your workplace.

Read more

Words are powerful tools that can be used to help or hurt others. Discover the definitions behind some common terms relating to gender & sexual differences to help you say the right thing.

It's uncomfortable when we make mistakes, especially if those mistakes hurt someone. Learn what you can do to make it right when things go wrong.

Workplace discrimination remains a terrible reality for many individuals. Understand your role in ending discrimination & what you can do if you experience discrimination or harassment at work.

Lead the charge by being the change you wish to see at your organization. Find out the steps you can take to embrace diversity & make your workplace open & welcome.

Consider this final piece of advice on the platinum rule as you work to respect gender & sexual differences.

Respect Gender & Sexual Differences
Course 2 – Navigate the 4 Generational Workplace

Working in a multigenerational workplace may cause conflict, but it also provides a wealth of learning opportunities for all involved.

The generation you belong to may subtly shape how you view the world. Understand why awareness of your generational viewpoint is a valuable asset to make the most out of your workplace.

Which generation are you a part of? Discover the broad differences between the generations & see where you fall. 

Generalizations can lead to misunderstandings & false expectations. Learn how to accommodate age diversity & see your coworkers as unique individuals.

Many organizations partner colleagues together to learn from one another. Consider the different ways you might leverage generational diversity to share knowledge within your team.

Think about this final piece of advice on bringing your team together for monthly learning sessions as you navigate the 4 generational workplace.

Navigate the 4 Generational Workplace
Course 3 – Respect Ethnic & Racial Differences

Words are powerful tools that can be used to help or hurt others. Discover the definitions behind some common terms relating to racial & ethnic differences to help you say the right thing.

Workplace discrimination remains a reality for many individuals. Understand your role in ending discrimination & what you can do if you experience discrimination or harassment at work.

Think about this final piece of advice on the platinum rule as you work to respect racial & ethnic differences in the workplace.

Respect Ethnic & Racial Differences
Course 4 – Assert Yourself

What does it mean to be assertive? Why does it matter if you can assert yourself? Answer these questions & realize the benefits of increasing your skills & confidence to assert yourself in a positive manner.

Let's explore a situation that could make your pulse quicken & trigger an automatic & understandably unpleasant response…. Do you use it? Consider these additional options to get back on course.

Use Transactional Analysis, developed by Dr. Eric Berne, the next time you're in a difficult situation. Understandng the ego state of others & choosing the adult ego response can help you speak assertively – cool, objective & controlled.

Awareness helps but it isn't quite enough. Try these techniques to adjust in the moment for better results. The more you practice them, the easier it gets.

Being assertive might mean sharing information that someone is not going to like. If you don't like to upset people or you who highly values keeping relationships in good terms, this might be hard for you. But when you are in difficult conversations remember to keep to the facts. Avoid sugarcoating & elaborate explanations. Learn how to be direct & respectful.

Think about this final piece of advice on role-playing being assertive with someone you trust as you work to assert yourself.

Assert Yourself

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers essential elements in navigation, collaboration, conflict, and building relationships in the workplace
Teaches the skills and strategies for effectively communicating and working with people from diverse backgrounds
Suitable for individuals looking to enhance their communication, collaboration, and leadership skills in the workplace
Not explicitly designed for a specific audience based on experience level or industry knowledge
Provides practical tips and strategies for creating a respectful and inclusive work environment
Emphasizes the importance of understanding and valuing individual differences

Save this course

Save Navigate Diversity to your list so you can find it easily later:
Save

Reviews summary

Awareness of diversity

learners say this course offers lots of information, such as definitions of diversity and how to communicate appropriately with diverse colleagues. It encourages listeners to reflect on their own biases, while also teaching strategies for addressing diversity challenges and engaging assertively and respectfully with others. Some students find sections of the course repetitive but overwhelmingly find the content useful and informative.
The course finishes with a section on assertiveness that provides techniques for standing up for oneself while respecting others.
"We can be assertive while also being respectful"
"Assertiveness is key to communicating our needs and wants"
"Make eye contact and use "I" statements"
Students appreciate that the course stresses the importance of treating others with respect and empathy.
"It is vital to show respect to demonstrate a commitment to diversity"
"Be open to new experiences and be willing to change"
"We have to respect others who different with us"
The course acknowledges that biases exist and offers tips for recognizing and mitigating your own.
"It is up to all of us to identify our own biases"
"As soon as you recognize that you do have some bias, you take your power back"
"In following our tips you can become aware of your biases and learn how to challenge them"
The course reminds learners of the importance of diversity and introduces strategies for working with diverse colleagues.
"Diversity has a positive impact on the workplace"
"Diversity is a fact and disagreement is inevitable."
"Remember that diversity means uniqueness, and that the differences are what bring the strength"
While reviewers generally find the content useful, some find that sections of the course are repetitive.
"The first 3 sections seemed a bit lazy in design, they were using repeating information (including questions on the quiz)"
"Repeated scripts in sections 1 and 3 were tedious to listen to twice over."
"it was good, it wasn't as detailed on Diversity as I expected but covered a lot of fundamentals to ensure repect and understanding in the workplace"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Navigate Diversity with these activities:
Review workplace etiquette fundamentals
Reviewing workplace etiquette fundamentals will help you acclimate to the expectations and norms of the professional environment.
Browse courses on Workplace Etiquette
Show steps
  • Read articles and books on workplace etiquette.
  • Attend a workshop or training on workplace etiquette.
  • Practice appropriate etiquette in everyday interactions.
Review key terms and concepts
Refresh your understanding of the key terms and concepts covered in the course.
Show steps
  • Review your course notes and materials
  • Make a list of key terms and concepts
  • Define each term and concept
Seek out mentors who can provide guidance on workplace respect and communication
Seeking out mentors who can provide guidance on workplace respect and communication will help you develop the skills and knowledge necessary to navigate the workplace effectively and build strong relationships with colleagues.
Browse courses on Mentoring
Show steps
  • Identify potential mentors who are experienced in workplace respect and communication.
  • Reach out to these mentors and express your interest in learning from them.
  • Schedule regular meetings with your mentors to discuss your learning goals and seek their advice.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Follow tutorials on assertiveness and communication skills
Following tutorials on assertiveness and communication skills will help you develop the confidence and techniques necessary to communicate effectively and assert yourself in a professional setting.
Browse courses on Communication Skills
Show steps
  • Identify online tutorials or courses on assertiveness and communication skills.
  • Follow the tutorials and complete the exercises.
  • Practice applying the skills you learn in everyday interactions.
Practice responding to difficult conversations
Practicing responding to difficult conversations will help you develop the skills and confidence to navigate these situations effectively and maintain positive relationships with colleagues.
Browse courses on Communication Skills
Show steps
  • Identify common difficult conversations that may arise in the workplace.
  • Develop scripts for responding to these conversations.
  • Practice these scripts with a colleague or mentor.
Engage in peer discussions on generational diversity
Engaging in peer discussions on generational diversity will help you understand the perspectives and experiences of different generations in the workplace and develop strategies for bridging generational gaps.
Show steps
  • Join or start a peer group that focuses on generational diversity.
  • Attend workshops or events on generational diversity.
  • Read articles and books on generational diversity.
Peer review of communication style
Get feedback on your communication style from peers to identify areas for improvement.
Show steps
  • Ask a colleague to provide feedback on your communication style
  • Listen actively to their feedback and reflect on their insights
  • Make adjustments to your communication style based on their feedback
Develop a plan for fostering inclusivity in the workplace
Creating a plan for fostering inclusivity in the workplace will help you identify and address potential barriers to inclusion and develop strategies for creating a more welcoming and respectful environment for all employees.
Browse courses on Diversity and Inclusion
Show steps
  • Gather data on the current state of inclusion in the workplace.
  • Identify areas for improvement.
  • Develop specific actions to address the areas for improvement.
  • Implement the actions and track their progress.
Develop a plan for fostering inclusivity
Create a plan that outlines strategies for creating a more inclusive and respectful workplace.
Browse courses on Diversity and Inclusion
Show steps
  • Identify the areas where your workplace can improve inclusivity
  • Research best practices for fostering inclusivity
  • Develop a plan that outlines specific actions and timelines
  • Present your plan to your team or organization
Mentor a junior colleague on workplace diversity and inclusion
Mentoring a junior colleague on workplace diversity and inclusion will help you reinforce your own understanding of these topics and contribute to the development of a more inclusive workplace.
Browse courses on Diversity and Inclusion
Show steps
  • Identify a junior colleague who is interested in learning more about diversity and inclusion.
  • Meet with your mentee regularly to discuss their learning goals and provide support.
  • Provide resources and materials on diversity and inclusion.
Contribute to an open-source project related to diversity and inclusion
Contributing to an open-source project related to diversity and inclusion will allow you to apply your skills and knowledge directly to making a positive impact on the workplace.
Browse courses on Diversity and Inclusion
Show steps
  • Identify an open-source project related to diversity and inclusion that you are interested in contributing to.
  • Join the project community and learn more about the project.
  • Identify a specific task or issue that you can work on.

Career center

Learners who complete Navigate Diversity will develop knowledge and skills that may be useful to these careers:
Workplace Diversity Consultant
Workplace Diversity Consultants work with organizations to help them create more diverse and inclusive workplaces. This course can help Workplace Diversity Consultants to develop the skills and knowledge needed to create a more inclusive and welcoming workplace.
Diversity and Inclusion Manager
Diversity and Inclusion Managers are responsible for creating and implementing policies and programs that promote diversity and inclusion in the workplace. This course can help Diversity and Inclusion Managers to develop the skills and knowledge needed to create a more inclusive and welcoming workplace.
Equity and Inclusion Officer
Equity and Inclusion Officers are responsible for promoting equity and inclusion in all aspects of an organization. This course can help Equity and Inclusion Officers to develop the skills and knowledge needed to create a more equitable and inclusive workplace.
Training and Development Manager
Training and Development Managers are responsible for developing and implementing training and development programs. This course can help Training and Development Managers to better understand the needs of diverse learners and to develop training programs that are inclusive and respectful of all.
Organizational Development Manager
Organizational Development Managers are responsible for developing and implementing programs that improve the effectiveness of an organization. This course can help Organizational Development Managers to develop the skills and knowledge needed to create a more diverse and inclusive workplace.
Teacher
Teachers are responsible for educating students. This course can help Teachers to better understand the needs of diverse students and to create a more inclusive and welcoming classroom environment.
Recruiter
Recruiters are responsible for finding and hiring qualified candidates for open positions. This course can help Recruiters to better understand the needs of diverse candidates and to develop recruiting strategies that are inclusive and respectful of all.
Human Resources Manager
Human Resources Managers are responsible for managing the human resources function of an organization. This course can help Human Resources Managers to develop the skills and knowledge needed to create a more diverse and inclusive workplace.
Project Manager
Project Managers are responsible for planning, executing, and closing projects. This course can help Project Managers to better understand the needs of diverse stakeholders and to develop project plans that are inclusive and respectful of all.
Public relations manager
Public Relations Managers are responsible for managing the public relations function of an organization. This course can help Public Relations Managers to better understand the needs of diverse stakeholders and to develop public relations campaigns that are inclusive and respectful of all.
Sales Manager
Sales Managers are responsible for developing and implementing sales strategies. This course can help Sales Managers to better understand the needs of diverse customers and to develop sales strategies that are inclusive and respectful of all.
Marketing Manager
Marketing Managers are responsible for developing and implementing marketing campaigns. This course can help Marketing Managers to better understand the needs of diverse consumers and to develop marketing campaigns that are inclusive and respectful of all.
Social Media Manager
Social Media Managers are responsible for developing and implementing social media strategies. This course can help Social Media Managers to better understand the needs of diverse audiences and to develop social media campaigns that are inclusive and respectful of all.
Business Analyst
Business Analysts are tasked with understanding the needs of a business and then translating those needs into solutions that can be implemented by IT. This course can help Business Analysts to better understand the needs of diverse stakeholders and to develop solutions that are inclusive and respectful of all.
Consultant
Consultants work with businesses to help them improve their operations and achieve their goals. This course can help Consultants to better understand the needs of diverse clients and to develop solutions that are tailored to their specific needs.

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Navigate Diversity.
Provides practical advice on how to have difficult conversations in a respectful and productive way. It valuable resource for anyone who wants to improve their communication skills and is particularly relevant to the course's focus on assertiveness and respectful communication.
Provides a framework for having crucial conversations, which are those conversations that are difficult, important, and often emotional. It valuable resource for anyone who wants to learn how to navigate difficult conversations in a positive and productive way.
Provides a guide to the principles of power and how to use them to your advantage. It controversial book, but it is valuable for anyone who wants to understand how power works in the world. The course's focus on assertiveness and navigating generational differences can benefit from the insights this book provides about power dynamics.
Provides a framework for personal and professional effectiveness. It valuable resource for anyone who wants to improve their productivity and achieve their goals.
Provides a comprehensive overview of emotional intelligence and its importance in personal and professional life. It valuable resource for anyone who wants to improve their emotional intelligence and build stronger relationships.
Provides a thought-provoking look at the power of introverts and how they can contribute to society. It valuable resource for anyone who wants to understand the importance of introversion and how to create a more inclusive environment for introverts.
Provides a framework for understanding how disruptive technologies can lead to the downfall of large companies. It valuable resource for anyone who wants to understand the challenges of innovation and how to avoid the innovator's dilemma.
Provides a framework for marketing and selling technology products to mainstream customers. It valuable resource for anyone who wants to understand the challenges of marketing and selling new technologies.
Provides a framework for building successful startups. It valuable resource for anyone who wants to learn how to validate their business ideas and build a sustainable business.
Provides a framework for building successful startups. It valuable resource for anyone who wants to learn how to think like a founder and build a successful business.
Provides a framework for getting customers for your startup. It valuable resource for anyone who wants to learn how to market and sell their products or services.
Classic text on military strategy and tactics. It valuable resource for anyone who wants to understand the principles of strategy and how to apply them to business and life.

Share

Help others find this course page by sharing it with your friends and followers:

Similar courses

Here are nine courses similar to Navigate Diversity.
Diversity and Inclusion Strategies
Most relevant
Diversity in the Workplace
Most relevant
Unconscious Bias: From Awareness to Action
Most relevant
Core Behaviours for People Professionals
Most relevant
Inclusive Leadership: The Power of Workplace Diversity
Most relevant
DV104: Professional Etiquet
Most relevant
Introduction to Diversity in the Workplace
Inclusive Leadership: Working with Equality and Diversity
Diversity and inclusion in the workplace
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2024 OpenCourser