Basic Skills in Constructive Communication from Coursera

Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole. The course will help to: • Improve interaction with people around - increase its effectiveness • Learn to formulate and communicate your thoughts and ideas more clearly, be heard • Accelerate routine processes (due to the ability to set tasks clearly and improved interaction with colleagues) • Improve personal relationships • Improve climate/atmosphere of the team environment (business) • Improve negotiation skills (both at home and at work) Who is this course for? Employed people of 21-45 years who have the professional and personal need to take such a course. For those who appreciate the opportunity of not wasting time on offline meetings. • Those who constantly interact with people and in their professional context (in their team, with other departments, negotiations), and in interpersonal terms. • For those who feel a stagnation in their careers and understand that for further advancement they lack soft skills. • For top managers, heads of departments and middle-level managers who want to improve the effectiveness of their teams and their interaction with other departments. • For employees who feel that they cannot reach out to their managers and, therefore, feel uncomfortable. • For start-up entrepreneurs who want to build their business more thoughtfully in the field of working with employees.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Catering towards those lacking strong communication skills, it aims to advance their professional and personal capabilities

Emphasizes the enhancement of effective interpersonal communication within various professional contexts

Specifically designed for employed individuals seeking to improve their communication and leadership skills

Taught by Olaf Hauer, an experienced professional in the field of communication

Offers a comprehensive curriculum covering both theoretical foundations and practical applications of communication principles

Applicable to individuals across a wide range of industries and career levels, making it a versatile learning opportunity

Reviews summary

Valuable skills in conversational skills

This course on constructive communication is well-received by learners, with many citing its practical relevance and helpfulness in improving their communication skills. The course is particularly praised for its clear and engaging instruction, as well as its emphasis on real-world application.

Discussion on emotions and emotional intelligence

"...discussion on emotions and how to deal with it."

Emphasis on constructive communication

"I learned a lot about how to positively critique."

"...discussion on giving effective feedback that will help..."

Clear and engaging instruction

"...the instructor method of communicating to be very easy to understand and follow."

Course is applicable in real-world scenarios

"...I was able to apply some of my knowledge in day-to-day business."

"I use the skills from this course all the time."

Some quizzes may have errors or unclear instructions

"For a course in communication, the quizzes have many English grammar and spelling mistakes."

"They also give zero points for a correct answer when multiple answers are required..."

Career center

Learners who complete Basic Skills in Constructive Communication will develop knowledge and skills that may be useful to these careers:

Human Resource Manager

Human Resource Managers plan, direct, and coordinate the administrative functions of an organization. These administrative functions often include managing employee relations, compensation and benefits, and training and development. The course 'Basic Skills in Constructive Communication' will enhance your career as a Human Resource Manager because you will develop critical communication skills that you can use when negotiating with employees, managing conflict, and providing feedback. This course may also prove useful for Managers looking to improve their people management skills, and as such may be worth considering.

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Business Analyst

Business Analysts work with stakeholders to define business needs and develop solutions to meet those needs. These solutions may involve process improvements, software development, or organizational change. The course 'Basic Skills in Constructive Communication' will help you succeed as a Business Analyst because you will learn how to communicate effectively with stakeholders, gather and analyze requirements, and develop and implement solutions. These skills will help you to ensure that your projects are successful and that you are able to meet the needs of your clients.

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Project Manager

Project Managers plan, execute, and close projects. They work with stakeholders to define the project scope, develop a project plan, and manage the project budget and timeline. The course 'Basic Skills in Constructive Communication' will help you excel as a Project Manager because you will learn how to communicate effectively with stakeholders, manage conflict, and resolve problems. These skills will help you to keep your projects on track and achieve your project goals.

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Consultant

Consultants provide advice and guidance to organizations on a variety of topics, such as business strategy, marketing, and operations. The course 'Basic Skills in Constructive Communication' will enhance your career as a Consultant because you will learn how to communicate effectively with clients, build strong relationships, and persuade others to adopt your recommendations. These skills will help you to be successful in your consulting role and to help your clients achieve their goals.

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Sales Manager

Sales Managers lead and motivate sales teams to achieve sales goals. They develop and implement sales strategies, manage sales pipelines, and coach and develop sales representatives. The course 'Basic Skills in Constructive Communication' will benefit you as a Sales Manager because you will learn how to communicate effectively with customers, build strong relationships, and negotiate deals. These skills will help you to increase sales and achieve your business goals.

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Marketing Manager

Marketing Managers plan and execute marketing campaigns to promote products and services. They develop marketing strategies, manage marketing budgets, and track marketing results. The course 'Basic Skills in Constructive Communication' will help advance your career as a Marketing Manager because you will learn how to communicate effectively with customers, build strong relationships, and persuade others to take action. These skills will help you to create successful marketing campaigns and achieve your marketing goals.

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Public relations manager

Public Relations Managers manage the public image of organizations. They develop and implement public relations campaigns, manage media relations, and respond to crises. The course 'Basic Skills in Constructive Communication' may help contribute to your success as a Public Relations Manager because you will learn how to communicate effectively with the media, build strong relationships, and manage conflict. These skills will help you to protect the reputation of your organization and achieve your public relations goals.

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Customer Success Manager

Customer Success Managers help customers achieve their goals with a product or service. They build relationships with customers, provide support, and identify opportunities for growth. The course 'Basic Skills in Constructive Communication' may be helpful for you as a Customer Success Manager because you will learn how to communicate effectively with customers, build strong relationships, and resolve problems. These skills will help you to keep your customers happy and successful.

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Account Manager

Account Managers manage relationships with existing customers. They provide support, identify opportunities for growth, and ensure that customers are satisfied with the products or services they have purchased. The course 'Basic Skills in Constructive Communication' can support your career as an Account Manager because you will learn how to communicate effectively with customers, build strong relationships, and resolve problems. These skills will help you to keep your customers happy and increase your sales.

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Technical Writer

Technical Writers create and edit technical documentation, such as user manuals, white papers, and training materials. The course 'Basic Skills in Constructive Communication' may be useful for you as a Technical Writer because you will learn how to communicate clearly and concisely, organize information effectively, and use appropriate writing style. These skills will help you to create high-quality technical documentation that is easy to understand and use.

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Instructional Designer

Instructional Designers create and develop educational materials and programs. They analyze learning needs, design and develop instructional materials, and evaluate the effectiveness of learning programs. The course 'Basic Skills in Constructive Communication' may help support your career as an Instructional Designer because you will learn how to communicate clearly and concisely, organize information effectively, and use appropriate writing style. These skills will help you to create high-quality instructional materials that are effective and engaging.

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Recruiter

Recruiters search for and hire qualified candidates for open positions. They screen resumes, conduct interviews, and make hiring decisions. The course 'Basic Skills in Constructive Communication' may help support your career as a Recruiter because you will learn how to communicate effectively with candidates and hiring managers, build strong relationships, and persuade others to take action. These skills will help you to find and hire the best talent for your organization.

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Community Manager

Community Managers build and manage online communities. They create and manage content, moderate discussions, and engage with community members. The course 'Basic Skills in Constructive Communication' may be useful for you as a Community Manager because you will learn how to communicate effectively with community members, build strong relationships, and resolve conflict. These skills will help you to create a thriving community that is engaged and supportive.

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Operations Manager

Operations Managers plan, organize, and direct the operations of an organization. They develop and implement operational plans, manage budgets, and ensure that operations are efficient and effective. The course 'Basic Skills in Constructive Communication' may be helpful for you as an Operations Manager because you will learn how to communicate effectively with employees, build strong relationships, and resolve conflict. These skills will help you to keep your operations running smoothly and achieve your business goals.

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Accountant

Accountants prepare and maintain financial records, prepare financial statements, and perform audits. The course 'Basic Skills in Constructive Communication' may be useful for you as an Accountant because you will learn how to communicate effectively with clients and colleagues, build strong relationships, and resolve conflict. These skills will help you to succeed in your accounting role and to provide excellent service to your clients.

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