Habilidades de negociación y comunicación efectiva from Coursera

Negociamos desde que inicia el día, a través de todas nuestras interacciones, ya sean laborales, sociales o familiares. Pero te has preguntado ¿Qué tan eficientemente negocias y si lo podrías hacer mejor? Esta es una gran oportunidad para que pongas en práctica y de manera inmediata los conocimientos adquiridos y compruebes que el proceso de negociar es dinámico y siempre se puede mejorar.

Este curso de negociación incorpora los avances más recientes en el desarrollo de habilidades de negociación, en función de las complejidades de la vida moderna, de una manera sencilla y directa.

Este curso en línea inicia con la estructura de la comunicación efectiva en una negociación, con la intención de identificar nuestras áreas de oportunidad y mejorarlas a través de los mecanismos del aprendizaje activo.

¿Y qué decir del rol de las emociones en un proceso de negociación? Es necesario reconocerlas, administrarlas y aprovecharlas utilizando los mecanismos de la inteligencia emocional.

La negociación, por definición implica la relación entre dos o más partes que eventualmente manifiestan intereses contrapuestos y demandan habilidades para la resolución de conflictos. En el curso de negociación aprenderás a reconocer y gestionar por anticipado sus consecuencias irreversibles.

What's inside

Syllabus

Tema 1. Estructura de una negociación

Tema 2. Comunicación efectiva en la negociación

Tema 3. Intereses y posiciones

Tema 4. Resolución de conflictos

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explora la estructura de una negociación, fundamental para entender el proceso de negociación

Desarrolla habilidades de comunicación efectiva en la negociación, cruciales para transmitir propuestas y comprender a las contrapartes

Examina la identificación de intereses y posiciones, aspectos clave para comprender las motivaciones y objetivos de las partes involucradas

Aborda la resolución de conflictos, una habilidad esencial para gestionar desacuerdos y encontrar soluciones mutuamente aceptables

Capacita en el reconocimiento y gestión de emociones, un factor relevante que influye en el proceso de negociación

Impartido por expertos en negociación, Daniel Meade y Monteverde, con reconocida experiencia en el campo

Reviews summary

Effective negotiation and communication skills

This course, 'Habilidades de negociación y comunicación efectiva' ('Effective Negotiation and Communication Skills' in English) is a popular course with 5-star ratings from 77% of its reviewers. Students praise this course for its clear and practical information on negotiation and communication. Reviewers also comment positively on the course's well-structured materials and engaging instructor.

Instructor is clear and engaging.

"Excelente Profesor y contenido."

"El profesor muy claro y concreto"

Course is well-structured and easy to follow.

"Excelente curso y fácil de seguir"

"Muy dinámico, completo y muy bien estructurado "

"Muy completo y bien distribuida la informaciòn"

Course materials are informative and practical.

"Excelente contendio "

"Muy buen material y muy bien explicado"

"Muy didactico, con tips claros . el profesor muy claro y concreto"

Course provides practical tools and techniques.

"Me apoyo en reforzar y conocer nuevos conceptos relacionados a la negociación."

"Excelente herramienta, bien orientada, práctica, sintética sin perder profundidad."

"Muy bien estructurado y con material suficiente y pertinente sobre el tema, deja muchas herramientas para trabajar el proceso"

Optional assignments may not always be graded.

"Buena tarde, el material es bueno, sin embargo, la finlaización no debería depender si se cargan los trabajos que mencionan dentro del programa como opcionales."

Career center

Learners who complete Habilidades de negociación y comunicación efectiva will develop knowledge and skills that may be useful to these careers:

Mediator

Mediators help parties in dispute resolve their own conflicts through negotiation. Through a negotiation course, you can learn effective communication strategies that may help you to become more persuasive. This course can also help you develop the skills to recognize and manage your emotions, as well as the emotions of those in conflict, which can be helpful for mediators.

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Human Resources Manager

Human resources managers oversee employee relations and policy for their organizations. Conflict resolution and negotiation are a fundamental part of this role. HR managers must be able to effectively communicate with employees at all levels of the organization to address conflict and negotiate solutions.

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Lawyer

Lawyers commonly negotiate on behalf of their clients to resolve disputes or create legally binding agreements. This course will help you develop effective communication skills, which are indispensable for attorneys. It can also teach you how to identify the interests of all parties involved in a legal dispute, and develop strategies for managing conflicts fairly and equitably.

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Diplomat

Diplomats represent their home country in foreign nations. Their responsibilities include managing conflicts and negotiating on behalf of their home country. This course can help you develop conflict resolution skills and effective communication strategies, both of which are necessary for diplomats. It can also help you develop strategies for managing your own emotions, as well as the emotions of others, which can play a big role in international relations.

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Public relations manager

Public relations managers negotiate with the media, stakeholders, and the public to manage their organization's reputation. This course can help you develop effective communication strategies that are key to success in public relations. It can also help you build a foundation in conflict resolution.

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Project Manager

Project managers negotiate with stakeholders, team members, and vendors to ensure that projects are completed on time and within budget while also meeting stakeholder needs. Conflict resolution and negotiation are fundamental to the project management role, and this course may help you learn the tactics you need for success.

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Supply Chain Manager

Supply chain managers negotiate with suppliers, vendors, and logistics providers to ensure that their organizations have the resources they need to operate efficiently. This course can help you develop the negotiation skills you need to build strong relationships with vendors and suppliers. It can also help you develop the communication skills you need to manage conflict and resolve disputes.

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Journalist

Journalists are responsible for collecting, analyzing, and reporting on news and current events. Negotiation and communication are key skills for journalists who are often responsible for interviewing sources and negotiating access to information.

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Social Worker

Social workers negotiate with clients, families, and other professionals to provide support and services. This course can help you develop the effective communication skills that are essential for social workers. It can also help you build a foundation in conflict resolution.

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Business Development Manager

Business development managers often help close deals on behalf of their companies. Through a negotiation course, you can learn how to identify the needs of potential customers and develop marketing strategies to help convert leads into sales. This course can also help you develop your communication skills to promote your company and make a good impression on clients.

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Teacher

Teachers facilitate discussions and negotiate with parents, students, and administrators on a daily basis. This course can help you develop the effective communication skills that are so important for teachers. It can also teach you conflict resolution strategies that will help you manage conflict fairly and equitably.

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Negotiator

Negotiators use their skills to resolve financial and non-financial disputes. This course in negotiation can help you develop tactics for identifying and managing your own interests as well as the interests of others. It can also help you identify strategies for making compromises that meet the goals of all parties involved. This course may also be useful for learning communication strategies to use in negotiation.

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Sales Manager

Sales managers lead teams to generate revenue for their companies. Negotiation is a fundamental part of this role. Sales managers need to be able to negotiate deals that are mutually beneficial to their companies and customers. This course may be useful for gaining a foundation in negotiation strategy and tactics. It can also help you build a foundation in communication and conflict resolution, which can also be important skills for those negotiating terms of sales.

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Nonprofit Manager

Nonprofit managers negotiate with donors, volunteers, and stakeholders to secure funding and support for their organizations. This course may be useful for gaining a foundation in negotiation strategy and tactics. It can also teach you how to effectively communicate your organization's mission and goals to potential donors and supporters.

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Politician

Politicians negotiate with constituents, lobbyists, and other politicians on a daily basis. This course may be useful for helping you develop the persuasive communication skills that are key to success in politics. It can also help you develop negotiation strategies for managing your own interests as well as the interests of your constituents.

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