Emotional Intelligence: Cultivating Immensely Human Interactions from Coursera

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What's inside

Syllabus

Self-Awareness

Welcome to Week 1: “Self-Awareness”. In the first lesson, you will explore the possibility of being simultaneously more emotionally attuned and professional at work, regardless of what stage of career you’re in. You will address the essential question: Do emotions have a place at work? In the second lesson, you will focus on the self, answering the essential question: How can knowing more about ourselves help us and help our connections with others?

Self-Management

Welcome to Week 2: “Self-Management”. In the third lesson, you will learn how to harness your emotions instead of suppressing them in order to make more accurate forecasts and better decisions. You will explore the essential question: How can emotions help us become wise? In the fourth lesson, you will begin to self-manage yourself to be able to project the 'you' you want to project to the other, whether that’s a group, a team, or another person. You will address the essential question: How can we manage social-emotions to increase resiliency?

Social Awareness

Welcome to Week 3: “Social-Awareness”. In lessons five and six, you will focus on how to make sense of others. You will not only learn why it is very difficult to be empathetic and take others’ perspectives, but also understand how to overcome these challenges. The essential questions you will explore are: What is lost when you rely on the spoken word? What is lost when you can read the emotions of a person but not the collective?

Social Acceleration

Welcome to Week 4: “Social Acceleration”. In the seventh lesson, you will explore what it takes to work in a team or be a leader, answering the essential question: As with seeing a forest versus a tree, what is gained when you shift your focus from a person to people? In the eighth lesson, you will learn what can be gained from transformational mentors and coaches, as well as how having a big impact on others can lead you to build your own legacy. You will address the essential question: What do transformative mentors and lasting legacies have in common?

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches theory and models that bring together various aspects of Emotional Intelligence

Explores self-awareness, self-management, social awareness, and social acceleration

Develops skills in emotional self-regulation, empathy, and teamwork

Taught by experienced professionals in the field, Cheri Alexander and Jeffrey Sanchez-Burks

Uses a multi-media approach with videos, animated vignettes, and assessments

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Emotional Intelligence: Cultivating Immensely Human Interactions with these activities:

Refresh your understanding of basic emotional intelligence concepts

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By reviewing the basic concepts of emotional intelligence, you can reactivate prior knowledge and refresh your understanding, which will serve as a strong foundation for the course.

Browse courses on Emotional Intelligence

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Review the definition of emotional intelligence and its key components
Identify and reflect on your own emotional strengths and areas for improvement

Create a collection of resources on emotional intelligence, including books, articles, and videos

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Having a curated collection of resources on emotional intelligence will provide you with easy access to valuable information and insights, which can support your ongoing learning and development.

Browse courses on Compilation

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Search for and identify reputable books, articles, and videos on emotional intelligence
Organize and categorize the resources based on topic or skill area
Store the collection in a central location for easy access and future reference

Seek out mentors or coaches to provide guidance and support in developing your emotional intelligence

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Finding a mentor or coach with experience in emotional intelligence can provide you with personalized guidance, feedback, and support throughout your development journey.

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Identify individuals who have strong emotional intelligence skills and are willing to mentor you
Reach out to potential mentors and express your interest in learning from them
Establish regular meetings or communication to discuss your progress and challenges

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Explore online resources and tutorials on specific emotional intelligence skills

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Seeking out additional resources and tutorials can supplement the course material and provide you with targeted guidance on specific emotional intelligence skills you want to develop.

Browse courses on Social Awareness

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Identify areas of emotional intelligence you want to improve
Search for reputable online resources and tutorials on those specific skills
Follow the tutorials and complete the exercises to enhance your understanding and practice

Join a peer group to practice self-reflection and feedback

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Engaging in regular peer sessions provides a safe and supportive environment for you to practice self-reflection and receive feedback on your emotional intelligence skills from others.

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Find a peer group or start your own with fellow learners or colleagues
Set regular meeting times and establish ground rules for feedback
Take turns sharing challenges and successes in developing emotional intelligence
Provide constructive feedback to your peers, focusing on both strengths and areas for improvement

Create a personal development plan for improving your emotional intelligence

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Creating a personalized development plan will help you identify specific areas for improvement and track your progress in developing your emotional intelligence skills.

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Assess your current emotional intelligence strengths and weaknesses
Set specific, measurable, achievable, relevant, and time-bound goals for improvement
Identify resources and support systems to help you achieve your goals
Monitor your progress and make adjustments to your plan as needed

Practice active listening and empathy skills in everyday conversations

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Regular practice of active listening and empathy in daily interactions will help you develop these skills and improve your ability to connect with others.

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Focus on giving your full attention to the person speaking
Listen to understand, rather than to respond
Ask clarifying questions to show that you are engaged

Participate in simulations or case studies that challenge your emotional intelligence skills

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Engaging in simulations or case studies provides a gamified and interactive way to apply your emotional intelligence skills and test your decision-making abilities in challenging situations.

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Seek out opportunities to participate in simulations or case studies related to emotional intelligence
Analyze the scenario and identify the emotional intelligence challenges involved
Develop and implement strategies to address the challenges effectively
Reflect on your performance and identify areas for improvement

Career center

Learners who complete Emotional Intelligence: Cultivating Immensely Human Interactions will develop knowledge and skills that may be useful to these careers:

Public relations manager

Public relations managers help companies manage their public image and build relationships with the media. They need to be able to understand and manage their own emotions, as well as the emotions of others, in order to be effective in their roles. This course can help public relations managers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Public relations manager

Sales Manager

Sales managers are responsible for leading and motivating sales teams to achieve their goals. They need to be able to understand and manage their own emotions, as well as the emotions of their team members, in order to be effective in their roles. This course can help sales managers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Sales Manager

Human Resources Manager

Human resources managers are responsible for managing the human capital of an organization. They need to be able to understand and manage their own emotions, as well as the emotions of their employees, in order to be effective in their roles. This course can help human resources managers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Human Resources Manager

Marketing Manager

Marketing managers are responsible for developing and executing marketing campaigns. They need to be able to understand and manage their own emotions, as well as the emotions of their target audience, in order to be effective in their roles. This course can help marketing managers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Marketing Manager

Customer Service Manager

Customer service managers are responsible for managing customer relationships. They need to be able to understand and manage their own emotions, as well as the emotions of their customers, in order to be effective in their roles. This course can help customer service managers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Customer Service Manager

Social Worker

Social workers help people cope with difficult life situations. They need to be able to understand and manage their own emotions, as well as the emotions of their clients, in order to be effective in their roles. This course can help social workers develop the emotional intelligence skills they need to succeed in their careers.

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Teacher

Teachers help students learn and grow. They need to be able to understand and manage their own emotions, as well as the emotions of their students, in order to be effective in their roles. This course can help teachers develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Teacher

Nurse

Nurses provide care to patients. They need to be able to understand and manage their own emotions, as well as the emotions of their patients, in order to be effective in their roles. This course can help nurses develop the emotional intelligence skills they need to succeed in their careers.

See salaries and explore the career path for Nurse

Doctor

Doctors provide medical care to patients. They need to be able to understand and manage their own emotions, as well as the emotions of their patients, in order to be effective in their roles. This course may be useful for doctors, particularly those who are interested in developing their interpersonal skills.

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Lawyer

Lawyers represent clients in legal matters. They need to be able to understand and manage their own emotions, as well as the emotions of their clients and opposing counsel, in order to be effective in their roles. This course may be useful for lawyers, particularly those who are interested in developing their interpersonal skills.

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Accountant

Accountants prepare and examine financial records. They need to be able to manage their own emotions, as well as the emotions of their clients and colleagues, in order to be effective in their roles. This course may be useful for accountants, particularly those who are interested in developing their interpersonal skills.

See salaries and explore the career path for Accountant

Engineer

Engineers design and build things. They need to be able to manage their own emotions, as well as the emotions of their colleagues, in order to be effective in their roles. This course may be useful for engineers, particularly those who are interested in developing their interpersonal skills.

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Computer Scientist

Computer scientists design and develop computer systems. They need to be able to manage their own emotions, as well as the emotions of their colleagues, in order to be effective in their roles. This course may be useful for computer scientists, particularly those who are interested in developing their interpersonal skills.

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Scientist

Scientists conduct research and develop new knowledge. They need to be able to manage their own emotions, as well as the emotions of their colleagues, in order to be effective in their roles. This course may be useful for scientists, particularly those who are interested in developing their interpersonal skills.

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Mathematician

Mathematicians solve mathematical problems. They need to be able to manage their own emotions, as well as the emotions of their colleagues, in order to be effective in their roles. This course may be useful for mathematicians, particularly those who are interested in developing their interpersonal skills.

See salaries and explore the career path for Mathematician