Displaying results 1 - 20 of 10,000 results for "lynda using customer surveys to improve service"
Create a Customer Service Survey in Microsoft Forms
Cost $9 · . Course Length: 1 hours estimated
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional,...
Offered through Coursera | and created by Coursera Project Network | Taught by Lindsey Dumser
Improve Business Performance with Microsoft Forms
Cost $9 · . Course Length: 1 hours estimated
Microsoft Forms can serve as a tool to help you survey both external and internal stakeholders as you work on improving your business performance. Business leaders can gain a 360 degree view of their business - or particular product or service line - through the...
Offered through Coursera | and created by Coursera Project Network | Taught by Lindsey Dumser
Creating a Customer Service Survey Using Google Forms
Cost $9 · . Course Length: 2 hours estimated
Have you ever wondered what your customers are thinking? How does your company fare in their eyes? Did you know that an upset customer tells on average between 10 and 20 other people about an unhappy service experience? This is known as the ripple effect and...
Offered through Coursera | and created by Coursera Project Network | Taught by DeAnne Anderson
Understanding Customer Service Processes and Procedures
Fundamentals of IT OperationsCost $35 · . Course Length: 1 hours estimated
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer...
Offered through Pluralsight | Taught by Theresa Miller
Introduction to Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 25 hours estimated
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you...
Offered through Coursera | and created by CVS Health | Taught by Ricky La
Using Adobe Analytics and Shared Audiences with Adobe Target
Adobe TargetCost $35 · . Course Length: 1 hours estimated
At the core of driving any successful marketing strategy is a deep understanding of who your customer is. In Using Adobe Analytics and Shared Audiences with Adobe Target, you will learn how to use Adobe Analytics reporting to analyze Target activities and how to...
Offered through Pluralsight | Taught by Jonathan Greiner, Adobe Digital Learning Services
Optimize Digital Experiences with Service Blueprints in Miro
Cost $9 · . Course Length: 2 hours estimated
By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to...
Offered through Coursera | and created by Coursera Project Network | Taught by Tricia Bagley, Freedom Learning Group
Customer Insights: Quantitative Techniques
Rated 2.3★ stars based on | 3 ratings · . Cost $79 · . Course Length: 20 hours estimated
This course will highlight the potential of quantitative marketing research for assessing new product opportunities. In addition to focusing on the skills and practices for a successful New Product Development (NPD), the course will illustrate the multi-faceted...
Offered through Coursera | and created by University of Illinois at Urbana-Champaign | Taught by James Lenz
Survey analysis to Gain Marketing Insights
Foundations of Marketing AnalyticsRated 4.5★ stars based on | 6 ratings · . Cost $79 · . Course Length: 20 hours estimated
How do consumers see your brand relative to your competitors? How should a new product be positioned when it’s launched? Which customer segments are most interested in our current offerings? For these questions and many others, surveys remain the tried and true...
Offered through Coursera | and created by Emory University | Taught by David Schweidel
Using Call Monitoring to Measure Quality
Cost $29 · . Course Length: 0 hours estimated
The reputation of your Support Center can make or break your organization. In this course, Using Call Monitoring to Measure Quality, you will learn to identify, maintain, and improve the customer experience. First, you'll learn about deciding on your key...
Offered through Pluralsight | Taught by Theresa Miller
Help Desk Essentials: Customer Interaction
Communications for TechnologistsCost $35 · . Course Length: 3 hours estimated
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
Offered through Pluralsight | Taught by Fran Gilbane, Rich Gilbane
Reports, Dashboards, and Customer Success in Salesforce
Salesforce Sales OperationsCost $49 · . Course Length: 30 hours estimated
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales...
Offered through Coursera | and created by Salesforce, Pathstream | Taught by Angela Prakash, Anthony Jones
Introduction to CRM with HubSpot
Cost $9 · . Course Length: 2 hours estimated
In this project, we will develop and utilize a CRM in HubSpot and learn how to utilize our CRM to better grow and manage our business. HubSpot is a cloud-based customer relationship management (CRM) platform that can improve all aspects of your business. The...
Offered through Coursera | and created by Coursera Project Network | Taught by Abby Saey
Marketing Analytics: Data Tools and Techniques
Business Analytics MicroMasters® ProgramCost $585 · . Course Length: 21 hours estimated
Businesses today have access to an increasingly large amount of detailed customer data, and this influx of data is only going to continue. Combined with a detailed history of marketing actions, there is a newfound potential for deriving actionable insights, but...
Offered through edX | and created by The Wharton School of the University of Pennsylvania, Wharton | Taught by Raghu Iyengar
Create surveys with Qualtrics
Cost $9 · . Course Length: 1 hours estimated
In this project you will learn how to create a survey using Qualtrics . We will create one for Customer satisfaction. This is critical as it tells us if our customer will come back and buy more from us.
Offered through Coursera | and created by Coursera Project Network | Taught by Shalini Gopalkrishnan
Customer Service Foundation
Rated 4.1★ stars based on | 31 ratings · . Cost $12 · . Course Length: 30 hours estimated
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There have been so many changes in customer expectations and with service delivery,...
Offered through Udemy | Taught by The Art Of Service
Utilize Survey Monkey as an Evaluation Tool
Cost $9 · . Course Length: 2 hours estimated
Surveys and evaluations can be used to reflect on your training or customer experiences. The data you collect can help to adjust your training and you can find out directly from your employees if they are satisfied. Customers can let you know what they are...
Offered through Coursera | and created by Coursera Project Network | Taught by Heidi Barker
CVS Health Retail Customer Service
A Specialization from Coursera. Contains 2 courses · . Course Total length: 45 hours estimated
The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
ST105: Customer Servi
. Course Length: 0 hours estimated
This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer Service certificate program, which aims to provide...
Offered through Saylor Academy
Using Predictive Analytics to Improve the Customer Journey
Cost $35 · . Course Length: 2 hours estimated
A recent survey showed that 89% of companies want to use predictive analytics to improve their business. One of the biggest problems in the realm of Big Data is now that organizations have built teams to generate all these analytics - they’re struggling to figure...
Offered through Pluralsight | Taught by David LaFontaine