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Communicate UX Research with Empathy Maps in Miro

By the end of this project, you will be able to leverage applied empathy to interpret User Experience research so that it can be effectively communicated within an empathy map visualization.

To do this, you will gain hands-on experience applying design thinking, empathy, and context from User Experience research to create an empathy map in the Miro online visual collaboration platform for teamwork.

Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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What's inside

Syllabus

Communicate UX Research with Empathy Maps in Miro

By the end of this project, you will be able to leverage applied empathy to interpret User Experience research so that it can be effectively communicated within an empathy map visualization.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops empathy mapping skills, which are valuable in UX (User Experience) design

Emphasizes hands-on learning through the Miro platform, enhancing practical skills

Provides a foundation for interpreting User Experience research effectively

Focuses on North American learners, potentially limiting accessibility for others

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Communicate UX Research with Empathy Maps in Miro with these activities:

Review User Experience Primer

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Refresh prior knowledge on User Experience before taking the course to strengthen your foundation for learning.

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Read the following article: What is User Experience (UX)?
Watch the following video: User Experience (UX) Design Tutorial for Beginners
Take the following quiz: User Experience (UX) Design Fundamentals Quiz

Explore Miro Collaboration Tools

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Enhance your understanding of Miro collaboration tools to facilitate effective teamwork during the course projects.

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Watch tutorials on using Miro.
Practice using Miro's collaboration features.
Attend a Miro webinar or workshop.

Conduct Empathy Interviews

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Gain practical experience conducting empathy interviews to build your confidence and skills.

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Identify potential users to interview.
Prepare a list of open-ended questions.
Conduct the interviews and document the responses.
Analyze the interview data to identify patterns and insights.

Five other activities

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Participate in Study Group

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Engage with peers and exchange perspectives to deepen your understanding of the course material.

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Form a study group with other course participants.
Meet regularly to discuss course concepts.
Work together on projects and assignments.

Attend UX Design Workshop

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Enhance your understanding of the UX design process through practical exercises and expert guidance.

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Identify and register for a UX design workshop.
Attend the workshop and participate actively.
Apply the learnings from the workshop to your course projects.

Contribute to UX Design Community

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Become an active member of the UX design community by contributing your knowledge and skills.

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Join UX design forums and discussion groups.
Share your insights and experiences on UX-related topics.
Participate in open-source UX design projects.

Design an Empathy Map

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Create an empathy map to demonstrate your ability to synthesize and communicate user research findings.

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Gather and analyze user research data.
Identify and categorize the key insights.
Create a visual representation of the empathy map.
Present the empathy map to stakeholders.

Write a User Experience Case Study

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Demonstrate your understanding of user experience principles by writing a research-based case study.

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Identify a user experience problem.
Conduct user research to gather insights.
Develop and implement a solution.
Evaluate the results and make recommendations.
Write a case study report.

Career center

Learners who complete Communicate UX Research with Empathy Maps in Miro will develop knowledge and skills that may be useful to these careers:

User Experience Researcher

User Experience (UX) Researchers understand how users interact with products and services. They use this knowledge to design products that are easy to use and enjoyable. This course can help you build a foundation in UX research by teaching you how to conduct user interviews, analyze data, and create empathy maps. These skills are essential for any UX Researcher.

See salaries and explore the career path for User Experience Researcher

Product Designer

Product Designers create the look and feel of products. They work closely with UX Researchers to ensure that products are both usable and visually appealing. This course can help you transition into Product Design by teaching you how to use empathy maps to understand user needs. You will also learn how to create wireframes and prototypes, which are essential skills for any Product Designer.

See salaries and explore the career path for Product Designer

UX Writer

UX Writers create the text that appears in products and services. They work closely with UX Researchers and Product Designers to ensure that products are easy to use and understand. This course can help you develop the skills you need to become a UX Writer by teaching you how to write clear and concise text that is tailored to the needs of users.

See salaries and explore the career path for UX Writer

Interaction Designer

Interaction Designers create the interactions that users have with products and services. They work closely with UX Researchers and Product Designers to ensure that products are both usable and engaging. This course can help you develop the skills you need to become an Interaction Designer by teaching you how to create prototypes and user flows.

See salaries and explore the career path for Interaction Designer

Design Researcher

Design Researchers use research methods to understand user needs and behaviors. They work closely with UX Researchers and Product Designers to ensure that products are both usable and desirable. This course can help you develop the skills you need to become a Design Researcher by teaching you how to conduct user interviews, analyze data, and create empathy maps.

See salaries and explore the career path for Design Researcher

Information Architect

Information Architects organize and structure the content on websites and other digital products. They work closely with UX Researchers and Product Designers to ensure that products are easy to navigate and find information. This course can help you develop the skills you need to become an Information Architect by teaching you how to create sitemaps and user flows.

See salaries and explore the career path for Information Architect

Content Strategist

Content Strategists plan and create the content that appears on websites and other digital products. They work closely with UX Researchers and Product Designers to ensure that products are both usable and engaging. This course can help you develop the skills you need to become a Content Strategist by teaching you how to create personas and empathy maps.

See salaries and explore the career path for Content Strategist

Service Designer

Service Designers create and improve services that meet the needs of users. They work closely with UX Researchers and Product Designers to ensure that services are both usable and effective. This course can help you develop the skills you need to become a Service Designer by teaching you how to create empathy maps and user journeys.

See salaries and explore the career path for Service Designer

Human Factors Engineer

Human Factors Engineers apply principles of psychology and engineering to design products and systems that are safe, usable, and efficient. This course can help you develop the skills you need to become a Human Factors Engineer by teaching you how to conduct user research and create empathy maps.

See salaries and explore the career path for Human Factors Engineer

Customer Success Manager

Customer Success Managers ensure that customers are satisfied with products and services. They work closely with UX Researchers and Product Designers to ensure that products are both usable and meet the needs of customers. This course can help you develop the skills you need to become a Customer Success Manager by teaching you how to create empathy maps and user journeys.

See salaries and explore the career path for Customer Success Manager

Sales Manager

Sales Managers lead and motivate sales teams to achieve sales goals. They work closely with UX Researchers and Product Designers to ensure that products are both desirable and saleable. This course can help you develop the skills you need to become a Sales Manager by teaching you how to create empathy maps and user personas.

See salaries and explore the career path for Sales Manager

Marketing Manager

Marketing Managers plan and execute marketing campaigns to promote products and services. They work closely with UX Researchers and Product Designers to ensure that products are both desirable and marketable. This course can help you develop the skills you need to become a Marketing Manager by teaching you how to create empathy maps and user personas.

See salaries and explore the career path for Marketing Manager

Business Analyst

Business Analysts analyze business needs and develop solutions to improve business processes. They work closely with UX Researchers and Product Designers to ensure that products are both usable and meet the needs of the business. This course can help you develop the skills you need to become a Business Analyst by teaching you how to create empathy maps and user journeys.

See salaries and explore the career path for Business Analyst

Project Manager

Project Managers plan and execute projects to achieve specific goals. They work closely with UX Researchers and Product Designers to ensure that products are both usable and meet the needs of the project. This course may help you develop the skills you need to become a Project Manager by teaching you how to create empathy maps and user journeys.

See salaries and explore the career path for Project Manager

Software Engineer

Software Engineers design, develop, and maintain software applications. They work closely with UX Researchers and Product Designers to ensure that products are both usable and meet the needs of users. This course may help you develop the skills you need to become a Software Engineer by teaching you how to create empathy maps and user journeys.

See salaries and explore the career path for Software Engineer

Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Communicate UX Research with Empathy Maps in Miro.

About Face

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Personas are closely related to empathy mapping, and this book provides a great overview of how to create and use them effectively.

Communicate UX Research with Empathy Maps in Miro

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What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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