Cómo dar y recibir feedback from edX

En esta breve formación interactiva impartida por LCI Education, una diversa comunidad de aprendizaje formada por 12 destacadas instituciones de enseñanza superior con 23 campus en 5 continentes, aprenderás a desarrollar una comunicación efectiva con tus equipos y mejorar tu estilo de liderazgo.

Facilitar y recibir feedback (o retroalimentación) es una de las responsabilidades más complejas para los líderes. En nuestra continua búsqueda de la mejora en las operaciones diarias y la consecución de objetivos, a veces descuidamos aspectos fundamentales en la comunicación y el intercambio de ideas con nuestro equipo.

La pregunta clave es: ¿Cómo convertir cada intercambio en una oportunidad de crecimiento y avance para la empresa?

Reconocer nuestro estilo de liderazgo según la psicología y fortalecer nuestros puntos fuertes es crucial. Podemos incluso combinar diferentes enfoques que se adapten a nuestra realidad, aprovechándolos para alcanzar metas. A través del autoconocimiento, exploraremos oportunidades y metodologías de trabajo eficientes.

En nuestro curso, también abordaremos la importancia de la inteligencia emocional en la comunicación, buscando lograr conversaciones más asertivas y precisas. Además, aprenderemos a identificar el perfil de nuestros interlocutores y adaptar nuestro discurso a cada situación.

Tras completar este curso, adquirirás la habilidad de elaborar estrategias de feedback claras y específicas. Podrás proporcionar comentarios precisos alineados con los objetivos establecidos, identificando de manera acertada lo necesario y relevante.

What's inside

Learning objectives

Aplicar las herramientas para identificar tu modelo de liderazgo.
Descubrir un estilo de comunicación que te resulte cómodo y que mejore la interacción con tus equipos.
Identificar el perfil de nuestros interlocutores y definir una conversación asertiva y precisa.

Reconocer errores comunes en el feedback y aprender a corregirlo.
Consolidar los mandamientos del buen feedback.

Aplicar las herramientas para identificar tu modelo de liderazgo.
Descubrir un estilo de comunicación que te resulte cómodo y que mejore la interacción con tus equipos.
Identificar el perfil de nuestros interlocutores y definir una conversación asertiva y precisa.
Reconocer errores comunes en el feedback y aprender a corregirlo.
Consolidar los mandamientos del buen feedback.

Syllabus

MÓDULO 1: LIDERAZGO DE EQUIPOS

¿Qué es el liderazgo?

Las motivaciones

¿Qué es lo que me desmotiva?

Determinación y ruptura de paradigmas

Encuentra tu estilo de liderazgo

Practiquemos

El modelo de Hermann I

El modelo de Hermann II

Test Modelo de Hermann: ¿De qué color eres tú?

Etapas de la formación de equipos

7 hábitos de las personas altamente efectivas

Inteligencia emocional.

MÓDULO 2: DAR Y RECIBIR FEEDBACK

Los 4 errores más comunes del feedback

Identifica los 4 errores

El caso Kissinger

El feedback del líder coach

Feedback continuo y millennials

Los 5 mandamientos del feedback

Storytelling para movilizar

TEST FINAL

Test Final

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Enseña a líderes y gerentes a comunicarse mejor con sus equipos, lo que es esencial para el éxito

Explora diferentes estilos de liderazgo, lo que permite a los alumnos encontrar el que mejor se adapte a ellos

Proporciona estrategias prácticas para dar y recibir feedback constructivo, lo que es crucial para el desarrollo profesional

Se basa en el modelo de Hermann, una herramienta validada para evaluar estilos de liderazgo

Aborda la inteligencia emocional, una habilidad clave para una comunicación efectiva

Diseñado por LCI Education, una comunidad de aprendizaje diversa con instituciones de educación superior reconocidas

Career center

Learners who complete Cómo dar y recibir feedback will develop knowledge and skills that may be useful to these careers:

Talent Acquisition Specialist

A Talent Acquisition Specialist manages the hiring, onboarding, and offboarding of employees. They work with management to identify talent needs and develop strategies to attract and recruit top candidates. This course may be useful in helping a Talent Acquisition Specialist understand how to effectively lead a team and provide feedback to employees. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Talent Acquisition Specialist who wants to be successful in their role.

See salaries and explore the career path for Talent Acquisition Specialist

Human Resources Manager

A Human Resources Manager is responsible for overseeing all aspects of human resources for a company or organization. They work with leadership to develop and implement HR policies and procedures, and they provide guidance and support to employees on a variety of HR-related issues. This course may be useful in helping a Human Resources Manager understand how to effectively lead a team and provide feedback to employees. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Human Resources Manager who wants to be successful in their role.

See salaries and explore the career path for Human Resources Manager

Project Manager

A Project Manager is responsible for planning, executing, and closing out projects. They work with stakeholders to define project goals and objectives, and they develop and implement project plans to achieve those goals. This course may be useful in helping a Project Manager understand how to effectively lead a team and provide feedback to team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Project Manager who wants to be successful in their role.

See salaries and explore the career path for Project Manager

Sales Manager

A Sales Manager is responsible for leading and managing a sales team. They work with sales representatives to develop and implement sales strategies, and they track and monitor sales performance. This course may be useful in helping a Sales Manager understand how to effectively lead a team and provide feedback to sales representatives. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Sales Manager who wants to be successful in their role.

See salaries and explore the career path for Sales Manager

Business Analyst

A Business Analyst is responsible for analyzing business processes and developing solutions to improve efficiency and effectiveness. They work with stakeholders to gather requirements and develop solutions that meet the needs of the business. This course may be useful in helping a Business Analyst understand how to effectively lead a team and provide feedback to team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Business Analyst who wants to be successful in their role.

See salaries and explore the career path for Business Analyst

Software Engineer

A Software Engineer is responsible for designing, developing, and maintaining software applications. They work with stakeholders to gather requirements and develop solutions that meet the needs of the business. This course may be useful in helping a Software Engineer understand how to effectively lead a team and provide feedback to team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Software Engineer who wants to be successful in their role.

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Data Analyst

A Data Analyst is responsible for collecting, cleaning, and analyzing data to identify trends and patterns. They work with stakeholders to develop and implement data-driven solutions. This course may be useful in helping a Data Analyst understand how to effectively lead a team and provide feedback to team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Data Analyst who wants to be successful in their role.

See salaries and explore the career path for Data Analyst

Financial Analyst

A Financial Analyst is responsible for analyzing financial data and developing recommendations for investment decisions. They work with clients to assess risk and return, and they provide guidance on investment strategies. This course may be useful in helping a Financial Analyst understand how to effectively lead a team and provide feedback to team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Financial Analyst who wants to be successful in their role.

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Operations Manager

An Operations Manager is responsible for overseeing the day-to-day operations of a company or organization. They work with department heads to ensure that all departments are operating efficiently and effectively. This course may be useful in helping an Operations Manager understand how to effectively lead a team and provide feedback to employees. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Operations Manager who wants to be successful in their role.

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Public relations manager

A Public Relations Manager is responsible for managing the public relations for a company or organization. They work with media outlets to promote the company or organization, and they respond to media inquiries. This course may be useful in helping a Public Relations Manager understand how to effectively lead a team and provide feedback to public relations team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Public Relations Manager who wants to be successful in their role.

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Nonprofit Manager

A Nonprofit Manager is responsible for overseeing the operations of a nonprofit organization. They work with staff and volunteers to develop and implement programs and services, and they manage the organization's finances. This course may be useful in helping a Nonprofit Manager understand how to effectively lead a team and provide feedback to staff and volunteers. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Nonprofit Manager who wants to be successful in their role.

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Education Administrator

An Education Administrator is responsible for overseeing the operations of an educational institution. They work with faculty and staff to develop and implement educational programs, and they ensure that the institution is operating efficiently and effectively. This course may be useful in helping an Education Administrator understand how to effectively lead a team and provide feedback to faculty and staff. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Education Administrator who wants to be successful in their role.

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Event Manager

An Event Manager is responsible for planning and executing events. They work with clients to develop and implement event plans, and they coordinate with vendors to ensure that all aspects of the event run smoothly. This course may be useful in helping an Event Manager understand how to effectively lead a team and provide feedback to event team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Event Manager who wants to be successful in their role.

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Healthcare Manager

A Healthcare Manager is responsible for overseeing the operations of a healthcare organization. They work with staff and physicians to develop and implement policies and procedures, and they ensure that the organization is operating efficiently and effectively. This course may be useful in helping a Healthcare Manager understand how to effectively lead a team and provide feedback to staff and physicians. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Healthcare Manager who wants to be successful in their role.

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Marketing Manager

A Marketing Manager is responsible for planning and executing marketing campaigns. They work with marketing teams to develop and implement marketing strategies, and they track and monitor marketing performance. This course may be useful in helping a Marketing Manager understand how to effectively lead a team and provide feedback to marketing team members. The course also covers topics such as identifying leadership styles, improving communication skills, and building strong relationships with team members. These skills are essential for any Marketing Manager who wants to be successful in their role.

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Cómo dar y recibir feedback

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