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Shelley Benhoff

This course provides managers with tried and true methods to help them empower their employees to reach their full potential. During this course, you'll be presented with everyday scenarios and techniques to handle situations and remove obstacles.

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This course provides managers with tried and true methods to help them empower their employees to reach their full potential. During this course, you'll be presented with everyday scenarios and techniques to handle situations and remove obstacles.

Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals, you'll learn how to get your employees to perform at their highest potential. First, you'll discover being a mentor and coaching your employees. Next, you'll watch various scenarios where the management team uses best practices in handling conflict management, facilitating communication, and providing feedback. Finally, you'll explore performance management and handling performance reviews in depth. When you're finished with this course, you'll have the skills that you need to motivate your employees to perform at their highest potential and provide a positive working environment to attract and retain top talent.

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What's inside

Syllabus

Course Overview
Learning Management Skills
Being a Mentor
Managing Conflict
Read more
Facilitating Communication
Providing Feedback
Performance Management
Performance Reviews
Studying Management Skills

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores management methods and techniques to help managers empower their employees to reach their full potential
In-depth exploration of performance management and handling performance reviews
Appropriate for managers or aspiring managers who supervise and coach technical professionals
Emphasizes real-world scenarios and practical techniques for managing conflict and facilitating communication
Taught by instructors, Shelley Benhoff, who is recognized for their expertise in management and leadership
Examines leadership and management challenges faced by technical professionals in various industry settings

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Technical Professionals with these activities:
Read a book on management
Reading a book on management will help you learn about the different theories and practices of management.
Show steps
  • Choose a book on management that is recommended by your instructor or a mentor.
  • Read the book and take notes on the key concepts.
  • Write a book review or summary.
Organize your course materials
Organizing your course materials will help you stay on top of the course and find information easily.
Browse courses on Management
Show steps
  • Create a system for organizing your notes, assignments, and other materials.
  • Review your materials regularly.
  • Discard any unnecessary materials.
Review basic management principles
Reviewing basic management principles will help you build a strong foundation for the course.
Browse courses on Management Principles
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  • Read a book or article on management principles.
  • Create a mind map or outline of management principles.
  • Take a quiz or practice questions on management principles.
Five other activities
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Find a mentor in the field of management
Having a mentor can provide you with valuable guidance and support as you learn about management.
Browse courses on Management
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  • Identify potential mentors in your network or through professional organizations.
  • Reach out to potential mentors and introduce yourself.
  • Meet with your mentor regularly to discuss your progress and challenges.
Participate in a peer-led study group
Participating in a peer-led study group can help you learn from and support other students.
Browse courses on Management
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  • Find a study group or start your own.
  • Meet regularly to discuss the course material.
  • Work together on assignments and projects.
Attend networking events in the field of management
Networking events can help you meet other professionals in the field of management and learn about new opportunities.
Browse courses on Management
Show steps
  • Identify networking events in your area.
  • Attend the events and introduce yourself to other attendees.
  • Follow up with the people you meet.
Create a blog post or article on a management topic
Creating a blog post or article will help you synthesize your knowledge of management and improve your writing skills.
Browse courses on Management
Show steps
  • Choose a topic that you are interested in and that is relevant to the course.
  • Research your topic and gather information from credible sources.
  • Write a draft of your blog post or article.
  • Get feedback on your draft from a peer or mentor.
  • Revise and finalize your blog post or article.
Solve case studies related to management
Solving case studies will help you apply your knowledge of management to real-world situations.
Browse courses on Management
Show steps
  • Find case studies online or in textbooks.
  • Read the case study and identify the key issues.
  • Develop and evaluate potential solutions.
  • Write a report or presentation on your findings.

Career center

Learners who complete Managing Technical Professionals will develop knowledge and skills that may be useful to these careers:
Technical Program Manager
Technical Program Managers oversee projects and ensure they are completed to specifications. They manage budgets and timelines while working with cross-functional teams. This course can help a Technical Program Manager by arming them with skills to more effectively manage teams of engineers or other technical professionals. This course will teach you how to be a better mentor and coach to your direct reports, employees, and even your peers. It will also teach you how to provide constructive feedback that helps your team learn and grow while maintaining a positive working environment.
Technical Lead
Technical Leads mentor and guide fellow engineers to help them perform to their best ability while also staying aligned with business objectives. This course will benefit a Technical Lead by empowering them to grow talent in their team and company-wide. This course will teach you how to be a better mentor and coach as well as how to provide actionable feedback. These are important skills for a Technical Lead to help support and retain top talent.
Software Project Manager
Software Project Managers are responsible for planning, organizing, and executing software development projects. They work with cross-functional teams to ensure that projects are completed on time, within budget, and to specifications. A Project Manager may find that this course is a good fit, as it will teach them many techniques to empower their employees to reach their full potential. This course will arm you with management skills such as conflict management, communication facilitation, and performance management. You will also be taught methods to attract and retain top talent for your engineering organization.
Technical Project Manager
Technical Project Managers oversee and manage technical projects. They work with cross-functional teams to ensure that projects are completed on time, within budget, and to specifications. This course is a great fit for Technical Project Managers who want to improve their skills for mentoring junior team members. This course will help you become a better mentor and coach, and you will be presented with real-world scenarios to handle conflict management, facilitate communication, and provide feedback.
Engineering Manager
Engineering Managers oversee and manage teams of engineers and software developers. They are the driving force to ensure the team meshes well together to hit product goals and company objectives. By enrolling in this course, Engineering Managers will be better equipped to handle teams and empower employees to perform at their highest potential. This course will help you develop your management skills, including conflict management, communication facilitation, and performance management.
Technology Architect
Technology Architects design and develop software systems. They work with business stakeholders to understand their needs and translate those needs into technical solutions. This course may be of interest to Technology Architects as it focuses on empowering employees to reach their full potential. This course will teach you how to be a better mentor and coach, and provide you with techniques to handle conflict management, facilitate communication, and provide feedback.
Software Development Manager
Software Development Managers oversee and manage teams of software developers. They work with cross-functional teams to ensure that software products are developed and launched on time, within budget, and to specifications. This course may be of interest to Software Development Managers who want to learn new management techniques to empower their development teams to grow and succeed. This course will teach you how to be a better mentor and coach, and you will be presented with real-world scenarios to better equip you to handle conflict management, facilitate communication, and provide feedback.
IT Manager
IT Managers are responsible for the planning, implementation, and maintenance of an organization's IT systems. They work with cross-functional teams to ensure that IT systems are aligned with business objectives. This course will help IT Managers empower employees to reach their full potential and be better leaders. This course will teach you how to be a better mentor and coach, and provide you with techniques to handle conflict management, facilitate communication, and provide feedback. This course may also help prepare you to provide performance reviews.
Product Manager
Product Managers are responsible for the development and launch of new products. They work with cross-functional teams to ensure that products meet the needs of customers. Product Managers may be interested in this course to help them become better leaders while fostering innovation. This course will teach you how to be a better mentor and coach, and provide guidance on how to handle conflict management and facilitate communication. It will also teach you foundational principles of performance management.
Technology Consultant
Technology Consultants provide advice and guidance to businesses on how to use technology to improve their operations. They work with clients to understand their business needs and recommend and implement technology solutions. Technology Consultants may find this course helpful for improving their management skills, especially for mentoring junior Consultants. You will learn practical techniques to handle conflict management, facilitate communication, and provide actionable feedback. These skills are essential for a Technology Consultant to work effectively with clients and colleagues.
Technical Writer
Technical Writers create and maintain technical documentation, such as user manuals, white papers, and training materials. This course may be helpful for Technical Writers who want to transition into a management role or learn how to more effectively work with technical teams. This course will teach you how to be a better mentor and coach, and provide guidance on how to handle conflict management, facilitate communication, and provide feedback. It will also teach you foundational principles of performance management.
Quality Assurance Manager
Quality Assurance Managers are responsible for planning, implementing, and managing quality assurance programs. They work with cross-functional teams to ensure that products and services meet quality standards. This course may be of interest to those interested in mentoring and developing their teams. You will learn practical techniques to handle conflict management, facilitate communication, and provide actionable feedback. This course may help you along in your career and progression toward management positions.

Reading list

We've selected 21 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Technical Professionals.
Provides a comprehensive overview of the challenges and opportunities of managing technical professionals. It covers topics such as attracting and retaining talent, developing and motivating employees, and creating a positive work environment.
Provides a practical guide to coaching and mentoring technical professionals. It covers topics such as building rapport, setting goals, and providing feedback.
Provides a parable about the five dysfunctions that can prevent a team from being successful. It covers topics such as trust, conflict, commitment, accountability, and results.
Provides a framework for having difficult conversations in a productive way. It covers topics such as managing emotions, staying focused on the issue, and finding mutually acceptable solutions.
Provides a practical guide to performance management. It covers topics such as setting goals, providing feedback, and developing employees.
Provides insights from the co-founder of Pixar on how to create a culture of creativity. It covers topics such as building a team of creative people, fostering a sense of belonging, and giving people the freedom to fail.
Provides a framework for having difficult conversations in a productive way. It helpful resource for anyone who wants to improve their communication skills.
Provides a practical guide to getting customers for your startup. It covers topics such as developing a customer acquisition strategy, creating a marketing plan, and using social media to reach customers.
Provides a comprehensive overview of management skills. It covers topics such as planning, organizing, leading, and controlling.
Provides a framework for understanding why large companies often fail to innovate. It covers topics such as the innovator's dilemma, the disruptive innovation, and the sustaining innovation.
Provides a framework for developing and testing new products and services. It covers topics such as the lean startup methodology, the build-measure-learn feedback loop, and the minimum viable product.
Discusses the importance of trust in the workplace. It provides practical advice on how to build trust and create a more positive work environment.
Provides a simple and effective guide to management. It valuable resource for anyone who wants to improve their leadership skills.
Provides a comprehensive guide to personal and professional effectiveness. It valuable resource for anyone who wants to improve their life and career.
Provides a controversial guide to escaping the 9-to-5 grind. It valuable resource for anyone who wants to live a more fulfilling and productive life.
Provides a contrarian guide to building a successful business. It valuable resource for anyone who wants to create a truly innovative company.
Provides a collection of fascinating stories about the world of business. It valuable resource for anyone who wants to learn more about the history of business and the people who have shaped it.
Provides a classic guide to innovation. It valuable resource for anyone who wants to understand how to create and sustain a successful business.

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