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Laurie Cozart
"We are wired to connect. Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person." Daniel Goleman – Prologue – Social Intelligence
Read more
"We are wired to connect. Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person." Daniel Goleman – Prologue – Social Intelligence
Read more
"We are wired to connect. Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person." Daniel Goleman – Prologue – Social Intelligence
Emotional and Social Intelligence (ESI) is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally and socially intelligent in your workplace.
Having the ability to master ESI gives employees a distinct advantage in their positions. It allows them to access their emotional center while managing their relationships with their team members. Competencies associated with emotional and social intelligence are often what separates an average performer from a great one. And, unlike our overall intelligence, emotional intelligence can be learned and improved over time.
In this course, we will explain the value of emotional and social intelligence for professional success. We'll assess current emotional and social intelligence skills and you will discover the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions. We will explain how stress can impact application of emotional and social intelligence skills, and reflect upon needed actions to take to create connections and build relationships for greater professional effectiveness.
Register for this course and see more details by visiting:
OpenCourser.com/course/ef9b51/emotional
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What's inside
Syllabus
Introduction to Emotional and Social Awareness - ESI
In this module, you will be able to define and explain the value of emotional and social intelligence for professional success. You will be able to assess your current emotional and social intelligence skills and discover the four quadrants of ESI. You will be able to explain the importance of ESI in the work place. You will be able to discover your own emotions and implement strategies to develop your emotional and social intelligence.
Read more
Syllabus
Introduction to Emotional and Social Awareness - ESI
In this module, you will be able to define and explain the value of emotional and social intelligence for professional success. You will be able to assess your current emotional and social intelligence skills and discover the four quadrants of ESI. You will be able to explain the importance of ESI in the work place. You will be able to discover your own emotions and implement strategies to develop your emotional and social intelligence.
Read more
Self-Management
In this module, you will be able to identify areas of growth in self-management and be able to implement strategies of self-regulation. You will be able to practice an effective technique called the pause and write in a journal. You will be able to reflect and discuss cognitive distortion. You will be able to explain how stress can impact application of emotional and social intelligence skills.
Social Awareness and Empathy
In this module, you will be able to define and discover the three stages of empathy. You will be able to compare and contrast between empathy and sympathy. You will use techniques to practice and develop your empathy skills and be able to apply practices to increase your emotional intelligence.
Relationship Management
In this module, you will be able to define social skills and explore its various competencies. You will be able to implement strategies to help build relationships and connections at work. You will be able to recognize the difference between facts from emotions and be able to apply listening strategies to become a better listener and ultimately a better communicator.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops Emotional and Social Intelligence competencies, which are core skills for workplace success
Teaches the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions
Explores the impact of stress on emotional and social intelligence skills, which is highly relevant to workplace dynamics
Offers practical strategies for building relationships and connections at work
Examines the differences between facts and emotions, which is a valuable skill for workplace communication
Taught by Laurie Cozart, who is recognized for her expertise in Emotional and Social Intelligence
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Reviews summary
Esi for success in life and work
Learners say this online course is largely positive, fortifying learners' emotional and social intelligence. Based on the ESI model developed by Goleman, the course assists learners in perceiving their own emotions and the emotions of others. Learners will also develop self-management and relationship management skills. Resources include videos, readings, quizzes, and exams.
The course's videos, readings, discussions, and activities collectively create an engaging learning experience.
"The instructor is very clear concise and easy to understand."
"She has some very good helpful information."
"I've suggested friends use it for relationship perspectives as well."
It breaks down the concept of ESI into manageable self-awareness, self-management, social awareness, and relationship management skills.
"In this course, using Gelman's model, we are exploring self-awareness, self-management, social awareness and emapthy, relationship management and motivation."
"The course is short but very complete and you will have several opportunities to work on your ESI skills."
Instructors provide clear explanations, making the concepts of ESI easy to grasp.
"The course content is very helpful and actionable for those who would like to improve their emotional and social skills on the personal and professional levels."
"The instructor has a clear voice and makes things simple to understand."
It supports building ESI through actionable steps and practical strategies to manage emotions and improve relationships.
"This course provided me with a lot of knowledge as well as actionable steps to take in order to increase my emotional and social intelligence. "
"I enjoyed the variety of lesson type, with reading, videos, quizzes etc."
Learners wish there were more feedback opportunities throughout the course.
"This course could benefit significantly from review by an editor to fix the mistakes in spelling and grammar, and the contradictory and incorrect statements on assessments."
The course could be enhanced by incorporating more real-world examples to illustrate the application of ESI.
Some learners noted that the video quality varied throughout the course.
"some vídeos no los vi porque no se podían traducir y no estaban subtitulados (eran de los que mandaban links como para reforzar el tema que se estaba viendo) "
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Emotional and Social Intelligence with these
activities:
Review the book 'Emotional Intelligence 2.0' by Travis Bradberry and Jean Greaves
Show steps
This book provides a comprehensive overview of emotional intelligence and offers practical strategies for improving your skills.
View
Melania
on Amazon
Show steps
-
Read the book and take notes on key concepts.
-
Summarize the main points of each chapter and discuss them with a friend or colleague.
-
Identify specific areas where you can apply the principles of emotional intelligence in your own life.
Participate in a discussion group or online forum on emotional intelligence
Show steps
Engaging in discussions with others will expose you to different perspectives and help you deepen your understanding of emotional intelligence.
Browse courses on
Emotional Intelligence
Show steps
-
Find a discussion group or online forum that focuses on emotional intelligence.
-
Introduce yourself and share your interests.
-
Participate in discussions, ask questions, and share your insights.
Practice emotional intelligence in daily life
Show steps
Regular practice of emotional intelligence concepts outside of the classroom will make them more likely to become habits.
Browse courses on
Emotional Intelligence
Show steps
-
Throughout your day, notice how you and others respond to emotions, and consider if there were more constructive or productive ways to respond.
-
After a conflict or disagreement, reflect on how emotions played a role in the situation, and consider how approaching the situation differently may have led to a better outcome.
-
Engage in activities that foster empathy and perspective-taking, such as volunteering or listening to diverse viewpoints.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Develop an emotional intelligence self-assessment
Show steps
Creating a personalized assessment tool will help you gauge your own emotional intelligence strengths and weaknesses, which can guide your development.
Browse courses on
Emotional Intelligence
Show steps
-
Identify the key components of emotional intelligence, such as self-awareness, self-regulation, empathy, and relationship management.
-
Create a list of questions or statements that assess your level of competence in each component.
-
Rate yourself on each item using a scale, such as 1-5 or strongly disagree to strongly agree.
-
Analyze your results to identify areas for improvement and create a plan for developing your emotional intelligence.
Attend a workshop on emotional intelligence
Show steps
In-person workshops provide opportunities to engage with experts, learn from others, and practice emotional intelligence skills in a supportive environment.
Browse courses on
Emotional Intelligence
Show steps
-
Research and identify workshops on emotional intelligence that align with your goals.
-
Register for a workshop that fits your schedule and interests.
-
Attend the workshop and actively participate in discussions and exercises.
Write a blog post or article on emotional intelligence in the workplace
Show steps
Writing about emotional intelligence will help you synthesize your understanding and share your knowledge with others, which can reinforce your learning.
Browse courses on
Emotional Intelligence
Show steps
-
Choose a specific aspect of emotional intelligence in the workplace to focus on, such as conflict resolution or team dynamics.
-
Research and gather information from credible sources.
-
Organize your ideas into an outline and write a draft.
-
Edit and revise your writing to ensure clarity and accuracy.
-
Publish your blog post or article on a relevant platform.
Implement an emotional intelligence initiative at your workplace
Show steps
Leading an initiative to improve emotional intelligence in your workplace will provide a tangible and meaningful way to apply your learning and make a positive impact.
Browse courses on
Emotional Intelligence
Show steps
-
Gather a team of stakeholders who are interested in promoting emotional intelligence.
-
Develop a plan for implementing emotional intelligence training or workshops.
-
Create mechanisms for ongoing support and reinforcement, such as coaching or peer support groups.
-
Monitor and evaluate the progress of the initiative and make adjustments as needed.
-
Share the results and lessons learned with others in your organization.
Review the book 'Emotional Intelligence 2.0' by Travis Bradberry and Jean Greaves
Show steps
This book provides a comprehensive overview of emotional intelligence and offers practical strategies for improving your skills.
View
Melania
on Amazon
Show steps
Show steps
Show steps
- Read the book and take notes on key concepts.
- Summarize the main points of each chapter and discuss them with a friend or colleague.
- Identify specific areas where you can apply the principles of emotional intelligence in your own life.
Participate in a discussion group or online forum on emotional intelligence
Show steps
Engaging in discussions with others will expose you to different perspectives and help you deepen your understanding of emotional intelligence.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Find a discussion group or online forum that focuses on emotional intelligence.
- Introduce yourself and share your interests.
- Participate in discussions, ask questions, and share your insights.
Practice emotional intelligence in daily life
Show steps
Regular practice of emotional intelligence concepts outside of the classroom will make them more likely to become habits.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Throughout your day, notice how you and others respond to emotions, and consider if there were more constructive or productive ways to respond.
- After a conflict or disagreement, reflect on how emotions played a role in the situation, and consider how approaching the situation differently may have led to a better outcome.
- Engage in activities that foster empathy and perspective-taking, such as volunteering or listening to diverse viewpoints.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Develop an emotional intelligence self-assessment
Show steps
Creating a personalized assessment tool will help you gauge your own emotional intelligence strengths and weaknesses, which can guide your development.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Identify the key components of emotional intelligence, such as self-awareness, self-regulation, empathy, and relationship management.
- Create a list of questions or statements that assess your level of competence in each component.
- Rate yourself on each item using a scale, such as 1-5 or strongly disagree to strongly agree.
- Analyze your results to identify areas for improvement and create a plan for developing your emotional intelligence.
Attend a workshop on emotional intelligence
Show steps
In-person workshops provide opportunities to engage with experts, learn from others, and practice emotional intelligence skills in a supportive environment.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Research and identify workshops on emotional intelligence that align with your goals.
- Register for a workshop that fits your schedule and interests.
- Attend the workshop and actively participate in discussions and exercises.
Write a blog post or article on emotional intelligence in the workplace
Show steps
Writing about emotional intelligence will help you synthesize your understanding and share your knowledge with others, which can reinforce your learning.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Choose a specific aspect of emotional intelligence in the workplace to focus on, such as conflict resolution or team dynamics.
- Research and gather information from credible sources.
- Organize your ideas into an outline and write a draft.
- Edit and revise your writing to ensure clarity and accuracy.
- Publish your blog post or article on a relevant platform.
Implement an emotional intelligence initiative at your workplace
Show steps
Leading an initiative to improve emotional intelligence in your workplace will provide a tangible and meaningful way to apply your learning and make a positive impact.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Gather a team of stakeholders who are interested in promoting emotional intelligence.
- Develop a plan for implementing emotional intelligence training or workshops.
- Create mechanisms for ongoing support and reinforcement, such as coaching or peer support groups.
- Monitor and evaluate the progress of the initiative and make adjustments as needed.
- Share the results and lessons learned with others in your organization.
Career center
Learners who complete Emotional and Social Intelligence will develop knowledge and skills
that may be useful to these careers:
Social Worker
Social Worker
Social Workers play a vital role in helping individuals, families, and communities address emotional and social challenges. They may work with clients who are experiencing mental illness, substance abuse, poverty, or other life stressors. Emotional and Social Intelligence (ESI) is essential for Social Workers to effectively understand and support their clients. This course provides a strong foundation in ESI, helping Social Workers to develop the skills they need to build rapport, communicate effectively, and manage their own emotions in challenging situations.
Therapist
Therapist
Therapists help individuals and families improve their mental health and well-being. They may work with clients who are experiencing depression, anxiety, relationship problems, or other mental health challenges. Emotional and Social Intelligence (ESI) is essential for Therapists to effectively understand and support their clients. This course provides a strong foundation in ESI, helping Therapists to develop the skills they need to build rapport, communicate effectively, and manage their own emotions in challenging situations.
Counselor
Counselor
Counselors provide support and guidance to individuals and families who are facing personal or social challenges. They may work in a variety of settings, including schools, hospitals, and community centers. Emotional and Social Intelligence (ESI) is essential for Counselors to effectively understand and support their clients. This course provides a strong foundation in ESI, helping Counselors to develop the skills they need to build rapport, communicate effectively, and manage their own emotions in challenging situations.
Human Resources Manager
Human Resources Manager
Human Resources Managers are responsible for managing the human capital of an organization. They may oversee employee recruitment, training, and development, as well as employee relations and benefits. Emotional and Social Intelligence (ESI) is essential for Human Resources Managers to effectively manage and motivate employees, resolve conflict, and create a positive work environment. This course provides a strong foundation in ESI, helping Human Resources Managers to develop the skills they need to succeed in their role.
Organizational Development Manager
Organizational Development Manager
Organizational Development Managers are responsible for developing and implementing strategies to improve the effectiveness of an organization. They may work with leaders and employees to identify areas for improvement, and then develop and implement programs to address those needs. Emotional and Social Intelligence (ESI) is essential for Organizational Development Managers to effectively collaborate with others, build consensus, and manage change. This course provides a strong foundation in ESI, helping Organizational Development Managers to develop the skills they need to succeed in their role.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers oversee the operations of nonprofit organizations. They may be responsible for fundraising, program development, and staff management. Emotional and Social Intelligence (ESI) is essential for Nonprofit Managers to effectively lead their team, build relationships with donors and stakeholders, and achieve their organization's mission. This course provides a strong foundation in ESI, helping Nonprofit Managers to develop the skills they need to succeed in their role.
Mediator
Mediator
Mediators help disputing parties reach agreement. They may work in a variety of settings, including courts, businesses, and community organizations. Emotional and Social Intelligence (ESI) is essential for Mediators to effectively understand the needs and interests of the parties involved, and to facilitate a productive dialogue. This course provides a strong foundation in ESI, helping Mediators to develop the skills they need to succeed in their role.
Community Organizer
Community Organizer
Community Organizers work to build and empower communities. They may work on issues such as affordable housing, education, and healthcare. Emotional and Social Intelligence (ESI) is essential for Community Organizers to effectively engage with community members, build consensus, and advocate for change. This course provides a strong foundation in ESI, helping Community Organizers to develop the skills they need to succeed in their role.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and implementing marketing campaigns to promote products or services. They may also be involved in market research, public relations, and customer service. Emotional and Social Intelligence (ESI) is essential for Marketing Managers to effectively understand the needs and wants of their target audience, develop effective marketing strategies, and build relationships with customers. This course may be useful for Marketing Managers who want to develop their ESI skills and improve their marketing effectiveness.
Event Planner
Event Planner
Event Planners are responsible for planning and coordinating events, such as weddings, conferences, and corporate events. They may be involved in all aspects of the planning process, from venue selection to vendor management to guest relations. Emotional and Social Intelligence (ESI) is essential for Event Planners to effectively manage relationships with clients, vendors, and guests, and ensure the smooth execution of the event. This course may be useful for Event Planners who want to develop their ESI skills and improve their event planning abilities.
Customer Service Manager
Customer Service Manager
Customer Service Managers are responsible for overseeing the customer service department of an organization. They may be involved in developing and implementing customer service policies, training customer service representatives, and resolving customer complaints. Emotional and Social Intelligence (ESI) is essential for Customer Service Managers to effectively manage their team, build relationships with customers, and ensure the satisfaction of the customers. This course may be useful for Customer Service Managers who want to develop their ESI skills and improve their customer service management abilities.
Operations Manager
Operations Manager
Operations Managers are responsible for overseeing the day-to-day operations of an organization. They may be involved in planning, organizing, and coordinating the activities of various departments. Emotional and Social Intelligence (ESI) is essential for Operations Managers to effectively lead and motivate their team, resolve conflict, and ensure the smooth functioning of the organization. This course may be useful for Operations Managers who want to develop their ESI skills and improve their operational effectiveness.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and motivating a team of sales professionals. They may also be involved in developing sales strategies, setting quotas, and forecasting revenue. Emotional and Social Intelligence (ESI) is essential for Sales Managers to effectively build relationships with customers, motivate their team, and achieve their sales goals. This course may be useful for Sales Managers who want to develop their ESI skills and improve their leadership abilities.
Project Manager
Project Manager
Project Managers are responsible for planning, organizing, and executing projects. They may work on a variety of projects, including product development, software development, and construction. Emotional and Social Intelligence (ESI) is essential for Project Managers to effectively lead and motivate their team, manage stakeholders, and ensure the successful completion of the project. This course may be useful for Project Managers who want to develop their ESI skills and improve their project management abilities.
Administrative Assistant
Administrative Assistant
Administrative Assistants provide administrative support to executives and other professionals. They may be involved in a variety of tasks, such as scheduling appointments, managing email, and preparing presentations. Emotional and Social Intelligence (ESI) is essential for Administrative Assistants to effectively manage their time, build relationships with colleagues and clients, and maintain a positive work environment. This course may be useful for Administrative Assistants who want to develop their ESI skills and improve their administrative support abilities.
For more career information including salaries, visit:
OpenCourser.com/course/ef9b51/emotional
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Emotional and Social Intelligence.
Provides a comprehensive overview of emotional intelligence (EQ) and its importance in personal and professional success. It classic in the field and is widely used as a textbook in EQ training programs.
Explores the nature of social intelligence and its role in building and maintaining successful relationships. It provides practical strategies for improving social skills and emotional intelligence.
Provides a practical guide to developing emotional intelligence. It includes self-assessment tools and exercises to help readers identify their strengths and weaknesses and develop their EQ skills.
Save
Provides a comprehensive overview of emotional intelligence and its application in everyday life. It offers practical tips and exercises for developing EQ skills and improving emotional well-being.
Save
Introduces the concept of emotional agility, which is the ability to navigate emotions and adapt to change. It provides tools and strategies for developing emotional resilience and improving emotional intelligence.
Save
Explores the science of happiness and provides evidence-based strategies for cultivating positive emotions and building a more fulfilling life. While not specifically focused on EQ, it offers valuable insights into the importance of positive psychology and its application in everyday life.
Offers a framework for personal and professional effectiveness. It emphasizes the importance of developing good habits and building strong relationships. While not specifically focused on EQ, it covers many of the same principles that are essential for emotional and social intelligence.
Save
Explores the power of vulnerability and its importance in our personal and professional lives. It provides practical advice on how to embrace vulnerability and build stronger relationships.
Save
Explores the science of habit formation and provides strategies for changing our habits and improving our lives. While not specifically focused on EQ, it offers valuable insights into how our emotions and behaviors are shaped by our habits.
Save
Explores the power of mindset and its impact on success. It challenges the idea that intelligence is fixed and shows how we can develop a growth mindset that leads to greater resilience and achievement.
Save
Offers four simple but powerful agreements that can help us to live a more fulfilling and harmonious life. It great resource for anyone who wants to improve their emotional well-being and build stronger relationships.
Save
Memoir of one woman's year-long experiment in happiness. While not specifically focused on EQ, it provides insights into the importance of emotional well-being and the power of positive thinking.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/ef9b51/emotional
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Level
Introductory
Via
Coursera
Institution
University of California, Davis
Instructor
Laurie Cozart
Language
English
Transcripts
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This course belongs to a
collection
called
Professional Skills for the Workplace. It's comprised of four courses:
- Emotional and Social Intelligence (viewing)
- The Growth Mindset
- Adaptability and Resiliency
- Critical Thinking Skills for the Professional
Good to know
Develops Emotional and Social Intelligence competencies, which are core skills for workplace success
Teaches the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions
Explores the impact of stress on emotional and social intelligence skills, which is highly relevant to workplace dynamics
Offers practical strategies for building relationships and connections at work
Examines the differences between facts and emotions, which is a valuable skill for workplace communication
Taught by Laurie Cozart, who is recognized for her expertise in Emotional and Social Intelligence
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