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Employee Relations

Brad Boyson and Michelle Alvarado

Brad Boyson and Michelle Alvarado

This course explores how to create and administer policies and procedures for an organization. You will evaluate the values and attitudes between the workforce and employees. You will learn performance methods for all levels of employees.

By the end of this course, you will be able to:

● Create policies for the workforce and employees of an organization

● Evaluate different attitudes and values between the workforce and organization

● Summarize company culture and how it is monitored and how it evolves

● Explain performance management concepts for all levels of employees

Read more

This course explores how to create and administer policies and procedures for an organization. You will evaluate the values and attitudes between the workforce and employees. You will learn performance methods for all levels of employees.

By the end of this course, you will be able to:

● Create policies for the workforce and employees of an organization

● Evaluate different attitudes and values between the workforce and organization

● Summarize company culture and how it is monitored and how it evolves

● Explain performance management concepts for all levels of employees

● Outline organizational design principles and strategies for effectiveness

No prior experience in Human Resources is needed to be successful in this course.

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What's inside

Syllabus

Introduction to Employee Relations

This week, you will learn about the talent acquisition process, including how to create mission, vision, values, and core competencies for an organization. You will also learn about company ethics, the company handbook, and employee communication.

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Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Covers practical aspects of HR, including policies and procedures

Explores the role of HR in performance management

Builds a foundation in HR concepts for beginners

Instructors have experience in HR management

Emphasizes workplace issues such as conflict resolution

Requires learners to possess basic knowledge of HR

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Reviews summary

Practical employee relations for hr

According to learners, this course offers a practical and insightful introduction to employee relations, particularly beneficial for HR professionals and managers. Students frequently highlight its utility for understanding performance management, conflict resolution, and employee engagement initiatives, noting these areas are immediately applicable. While providing a strong foundational knowledge suitable for those with no prior HR experience, some suggest it could offer more in-depth coverage on certain topics like business continuity or workplace discipline. The lectures are clear, and quizzes and assignments are seen as helpful for reinforcing concepts. The course is generally considered a valuable investment.

The instructor clearly explains complex topics.

"The instructor was engaging and explained complex topics clearly."

"The materials are very clear and easy to follow, which was a huge help for my learning."

"The lectures were straightforward, which helped me solidify the concepts throughout the course."

Offers a solid introduction for those new to HR.

"Fantastic course for anyone new to HR or looking to refresh their knowledge. The materials are very clear and easy to follow."

"I gained a very solid foundational knowledge in employee relations, and I liked that it didn't assume prior HR experience."

"It provided me with a good framework, making it a great starting point for understanding HR's role."

Provides immediately applicable strategies and real-world examples.

"The content on performance management and conflict resolution was particularly valuable and immediately applicable to my job."

"I can immediately apply what I've learned in my HR role, which is fantastic for reinforcing best practices."

"The practical examples were a huge plus, truly helping me in navigating challenging workplace situations."

Some topics are superficial and lack sufficient detail.

"I felt some parts, especially on business continuity, could have gone into more depth."

"The course covers a broad range of topics, which is good, but sometimes it felt a bit superficial, for instance, workplace discipline was only briefly touched upon."

"For me, it felt a bit basic, and I was hoping for more detailed strategies rather than just a decent overview."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Employee Relations with these activities:

Review communication and interpersonal skills

Show steps

Strengthen your communication and interpersonal skills, essential for effective employee relations.

Browse courses on Communication Skills

Show steps

Read articles on effective communication
Practice active listening techniques

Follow tutorials on diversity and inclusion in the workplace

Show steps

Enhance your understanding of diversity and inclusion practices to create a more inclusive work environment.

Browse courses on Diversity and Inclusion

Show steps

Search for online tutorials on diversity and inclusion
Follow at least two tutorials

Read 'Human Resource Management' by Gary Dessler

Show steps

Reinforce your understanding of the fundamental principles and practices of human resource management.

View Fundamentals of Human Resource Management,... on Amazon

Show steps

Read Chapter 1: Introduction to Human Resource Management
Summarize the key concepts of employee relations and workforce management

Five other activities

Expand to see all activities and additional details

Show all eight activities

Read 'The Culture Code' by Daniel Coyle

Show steps

Expand your understanding of organizational culture and its impact on employee engagement and performance.

View Electric cables, their construction and cost,... on Amazon

Show steps

Read Chapter 2: The Culture Gene
Identify the key elements of a strong company culture

Conduct mock employee interviews

Show steps

Enhance your interviewing skills and gain feedback on your ability to evaluate candidates.

Browse courses on Recruitment

Show steps

Prepare interview questions
Conduct mock interviews with peers
Provide and receive feedback

Develop an employee engagement survey

Show steps

Apply your knowledge of employee engagement by designing a survey to assess employee satisfaction and identify areas for improvement.

Browse courses on Employee Engagement

Show steps

Review best practices for employee engagement surveys
Create a draft survey
Distribute and collect survey responses
Analyze the results

Implement a performance management system

Show steps

Gain practical experience by designing and implementing a performance management system for a hypothetical organization.

Browse courses on Performance Management

Show steps

Define performance goals and metrics
Develop evaluation methods
Implement the system
Monitor and evaluate performance

Volunteer at a local HR organization

Show steps

Gain practical experience and network with HR professionals by volunteering with a local HR organization.

Browse courses on Human Resource Management

Show steps

Research local HR organizations
Contact the organization and inquire about volunteer opportunities
Attend volunteer training
Perform volunteer duties

Career center

Learners who complete Employee Relations will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

A Human Resources Manager is responsible for overseeing all aspects of human resources for an organization. This includes developing and administering policies and procedures, evaluating performance, and managing employee relations. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of human resources management. You will learn how to create and administer policies and procedures, evaluate performance, and manage employee relations. This course can help you develop the skills and knowledge you need to be successful as a Human Resources Manager.

See salaries and explore the career path for Human Resources Manager

Employee Relations Manager

An Employee Relations Manager is responsible for managing the relationship between an organization and its employees. This includes developing and administering policies and procedures, resolving employee grievances, and representing the organization in labor relations matters. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of employee relations management. You will learn the skills and knowledge needed to be successful in this role, including how to create and administer policies, resolve employee grievances, and effectively communicate policies to employees.

See salaries and explore the career path for Employee Relations Manager

Human Resources Specialist

A Human Resources Specialist is responsible for providing support to human resources managers. This includes developing and administering policies and procedures, recruiting and hiring employees, and providing employee relations support. The Employee Relations course from HRCI can help you build the skills and knowledge you need to be successful as a Human Resources Specialist. You will learn how to develop and administer policies and procedures, recruit and hire employees, and handle employee relations issues.

See salaries and explore the career path for Human Resources Specialist

Labor Relations Manager

A Labor Relations Manager is responsible for managing the relationship between an organization and its unions. This includes negotiating collective bargaining agreements, resolving grievances, and representing the organization in labor arbitration. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of labor relations management. You will learn the skills and knowledge needed to be successful in this role, including how to negotiate collective bargaining agreements and resolve grievances.

See salaries and explore the career path for Labor Relations Manager

Compensation and Benefits Manager

A Compensation and Benefits Manager is responsible for developing and administering compensation and benefits programs for an organization. This includes conducting salary surveys, designing benefits plans, and negotiating with vendors. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of compensation and benefits management. You will learn how to conduct salary surveys, design benefits plans, and negotiate with vendors.

See salaries and explore the career path for Compensation and Benefits Manager

Training and Development Manager

A Training and Development Manager is responsible for developing and delivering training programs for an organization. This includes identifying training needs, developing training materials, and delivering training sessions. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of training and development management. You will learn how to identify training needs, develop training materials, and deliver training sessions.

See salaries and explore the career path for Training and Development Manager

Organization Development Consultant

An Organization Development Consultant is responsible for helping organizations improve their performance. This includes developing and implementing organizational change initiatives, facilitating team building sessions, and providing leadership development. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of organization development. You will learn how to develop and implement organizational change initiatives, facilitate team building sessions, and provide leadership development.

See salaries and explore the career path for Organization Development Consultant

Human Resources Information System Manager

A Human Resources Information System Manager is responsible for managing the human resources information system (HRIS) for an organization. This includes selecting, implementing, and maintaining the HRIS, as well as providing training to users. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of HRIS management. You will learn how to select, implement, and maintain the HRIS, as well as provide training to users.

See salaries and explore the career path for Human Resources Information System Manager

Recruiter

A Recruiter is responsible for finding and hiring qualified candidates for an organization. This includes screening resumes, conducting interviews, and making hiring decisions. The Employee Relations course from HRCI can help you build a foundation in the principles and practices of recruiting. You will learn how to screen resumes, conduct interviews, and make hiring decisions.

See salaries and explore the career path for Recruiter

Payroll Manager

A Payroll Manager is responsible for managing the payroll process for an organization. This includes calculating employee pay, withholding taxes, and issuing paychecks. The Employee Relations course from HRCI may be useful for learning about the role of HR in payroll management and how to effectively manage employee relations.

See salaries and explore the career path for Payroll Manager

Benefits Administrator

A Benefits Administrator is responsible for administering employee benefits programs for an organization. This includes enrolling employees in benefits plans, processing claims, and providing customer service. The Employee Relations course from HRCI may be useful for learning how to effectively manage employee relations, which includes managing employee benefits.

See salaries and explore the career path for Benefits Administrator

Employee Assistance Program Manager

An Employee Assistance Program Manager is responsible for managing the employee assistance program (EAP) for an organization. This includes providing counseling services to employees, developing and implementing EAP policies, and providing training to supervisors. The Employee Relations course from HRCI may be useful for learning the principles of employee relations, which includes how to effectively manage employee assistance programs.

See salaries and explore the career path for Employee Assistance Program Manager

Diversity and Inclusion Manager

A Diversity and Inclusion Manager is responsible for developing and implementing diversity and inclusion initiatives for an organization. This includes creating and implementing diversity and inclusion policies, providing training to employees, and promoting diversity and inclusion in the workplace. The Employee Relations course from HRCI may be useful for learning how to manage employee relations in a diverse and inclusive workplace.

See salaries and explore the career path for Diversity and Inclusion Manager

Workforce Planner

A Workforce Planner is responsible for planning and managing the workforce for an organization. This includes forecasting labor demand, developing workforce plans, and implementing workforce management initiatives. The Employee Relations course from HRCI may be useful for learning how to manage employee relations in the context of workforce planning.

See salaries and explore the career path for Workforce Planner

Talent Management Consultant

A Talent Management Consultant is responsible for providing consulting services to organizations on talent management issues. This includes developing and implementing talent management strategies, providing training to managers, and conducting talent assessments. The Employee Relations course from HRCI may be useful for learning the principles of employee relations, which is a key component of talent management.

See salaries and explore the career path for Talent Management Consultant

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Employee Relations.

Human Resource Management

Save

This widely used textbook provides comprehensive coverage of human resource management concepts and practices, from employee relations to compensation and benefits.

Human Resource Management, 16/e

Human Resource Management

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Human Capital Management

Save

Provides a thorough exploration of performance management and reward systems, with a focus on how to design and implement effective programs.

Human Capital Management

Human Capital Management

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Cover image

Balanced Scorecard Success: The Kaplan-Norton...

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Introduces the HR Scorecard, a framework for measuring the impact of HR practices on organizational performance.

Balanced Scorecard Success: The Kaplan-Norton...

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Cover image

Humble Leadership, Second Edition

Save

Explores the concept of organizational culture and its impact on leadership and employee behavior.

Humble Leadership, Second Edition

Humble Leadership, Second Edition

Cover image

Cover image

Save

Provides a comprehensive overview of employee relations law, with a focus on the legal rights and responsibilities of employers and employees.

Labor Law: Selected Statutes, Forms, and Agreements...

Labor Law: Cases, Materials, and Problems (Aspen...

Labor Law: Cases, Materials, and Problems (Aspen...

Cover image

Cover image

Fundamentals of Human Resource Management

Save

Provides a comprehensive overview of HR practices, with a focus on how to manage people effectively.

Fundamentals of Human Resource Management

Fundamentals of Human Resource Management

Fundamentals of Human Resource Management

Fundamentals of Human Resource Management

(Türkçe) Insan kaynaklari yönetiminin temelleri =...

Fundamentals of Human Resource Management, 14th...

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Course image

Effort

4 weeks of study, 5-6 hours/week

Level

Introductory

Via

Coursera

Institution

HRCI

Instructors

Brad Boyson

Michelle Alvarado

Language

English

Transcripts

Español Français Português Deutsch Italiano 中文 العربية 한국어 日本語 हिंदी Nederlands Svenska Pусский Türkçe Polski Ελληνικά українська мова magyar nyelv Bahasa Indonesia ไทย қазақша اُردُو, فارسی বাংলা tiếng Việt پښتو آذربایجان دیلی

This course belongs to a collection called HRCI Human Resource Associate. It's comprised of five courses:

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Covers practical aspects of HR, including policies and procedures

Explores the role of HR in performance management

Builds a foundation in HR concepts for beginners

Instructors have experience in HR management

Emphasizes workplace issues such as conflict resolution

Requires learners to possess basic knowledge of HR

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